Shoe-Shop.com Anmeldelser 

373
•
TrustScore 3.5 ud af 5

3,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Helaas...Helaas... Geen service! Dit overkwam mij... Dolblij met mijn nieuwe laarsjes van Laura Vita, wilde ik ze goed verzorgen. Ik spoot ze in met anti rain van Laura Vita. Wat gebeurde.... Se mere

Bedømt til 5 ud af 5 stjerner

I bought a pair of slippers for 91 year old mother last Saturday. They were too big, so I returned on Monday to change. Throughout our experience at the Pavers shop within Polhill Garden Cent... Se mere

Bedømt til 5 ud af 5 stjerner

An excellent pair of "Margate" brogues from Jones the Bootmaker, made in their Indian factory. Great quality, with partial Blake stich (not at the heel) - well made. Excellent customer services fro... Se mere

Bedømt til 5 ud af 5 stjerner

Had an issue with a pair of sandals that had a fault. Phoned up customer services and initially spoke to a lady called Cathy, who very kindly sourced me a replacement pair. Gave me info on what t... Se mere


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

373 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,4

Alle anmeldelser

(373)

6 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

I wanted the shoes for going on…

I wanted the shoes for going on holiday. I didn’t hear from you in time. I must admit I would have probably have sent them back. They are just “ all right” they were not exactly as I wanted. As we were going away on holiday when when they arrived, I didn’t have time. I just had so much to do, I just kept them.
Moira Deighton

12. juni 2022
Shoe-Shop.com-logo

Besvarelse fra Shoe-Shop.com

Good Afternoon,

Thanks for your review, I hope you are well.

I am sorry to hear that you are unhappy with the service you have received on this occasion. We welcome all feedback whether negative or positive in order to improve on our service in future.

Should you have any issues or queries, kindly contact us at helpdesk@pavers.co.uk.

Kind regards,

Nicholas

Bedømt til 1 ud af 5 stjerner

Appalling service

I ordered a pair of slippers and waited patiently for them to arrive. After a couple of weeks, I emailed to ask when I could expect to receive them. I got 2 replies (from 2 different people) within a minute of each other. One reply said the parcel had been lost while the other said the slippers were out of stock but they had managed to source a pair for me. I then waited for another couple of weeks but heard nothing.
Finally I requested a refund as it looked unlikely that I was ever going to get the slippers. They did send the refund straight away but I suspect I wouldn't have heard any more from them if I hadn't contacted them. I will not be dealing with this company again.

8. juni 2022
Shoe-Shop.com-logo

Besvarelse fra Shoe-Shop.com

Hi,
Thank you for taking the time to write a review. We are very sorry to hear that the original item that we have sourced in from one of our stores for you was lost in transit, we shall investigate this with our delivery service provider.

I can see that my colleague arranged for a full refund to be issued for you.

We would like to apologise for any disappointment caused. Please do let us know if we can be of any further
assistance.

Kind regards,
Nadine

Bedømt til 5 ud af 5 stjerner

Comfy. One ballerina type that doesn't cripple me

I don't think I've bought shoes in this shop that were not immediately comfortable. I do not have to break them in or anything. They've been lasting me few years so far as long as the oldest pair goes.

The type of shoe however I've been having the worst time finding since my last european pair gave out was a comfortable pair of ballerinas I could walk all day in. While many pairs there were same, stiff, hard in the back, too flat or short on toes, the BRIO30001 pair with a little ribbon and slight squared toe tip is the only pair I've seen with soft padding in all the right places while keeping the elegant (non sporty or granny) look. I'd love if there was more choice of ballerinas with this type of softer inside and comfort, as well as lightweight and not too stiff.

6. juni 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent customer service

My order didn't arrive. I emailed customer service and received the most amazing response... a professional, polite, no quibble refund (on a Sunday of a holiday weekend!)
Excellent customer service. Gold star to Pavers and to their wonderful employees.

5. juni 2022
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Nice sandals, but too wide

I was pleased with the style and comfort of the sandals, but even with swopping for a smaller size they are too wide.
I will need insoles which is not what I wanted.
They would be excellent for those with wide feet, but as far as I know they weren't described as being wide.
.
.

3. juni 2022
Bedømt til 1 ud af 5 stjerner

Wrong labels given for returns for the…

Wrong labels given for returns for the post office who do not accept. When taking to the sorting office to send which post office advised to do no proof of postage given. Unhelpful customer service when reporting

1. juni 2022
Shoe-Shop.com-logo

Besvarelse fra Shoe-Shop.com

Dear Lorraine,

Thank you for taking the time to write a review.

We are sorry to hear of your problem with the labels. Please could you confirm if it was the tracked 48 royal mail labels on the left hand side of the returns form that were rejected so we can further advise.

We apologise for any inconvenience or disappointment caused.

Kind Regards

Neil
Pavers

Bedømt til 1 ud af 5 stjerner

Sloppy and un professional

Sloppy and un professional, no email confirmation when ordered and wait weeks for a refund. Wont use again.

31. maj 2022
Shoe-Shop.com-logo

Besvarelse fra Shoe-Shop.com

Hi,
Thank you for taking the time to write a review. We would like to apologise for the lack of update surrounding your order. Unfortunately, our automated notification system malfunctioned this past month and caused some issues with automatic updates. I can assure you that this is not our usual standard of service.
We have worked hard to resolve this and aim to ensure this does not happen again.
I shall also pass on your feedback to the team and we shall endeavour to ensure customers are updated regularly regarding their orders.


We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.

Kind regards,
Nadine

Bedømt til 5 ud af 5 stjerner

Sue's Super Sales Sunday

Despite a heavy footfall yesterday afternoon, Sue at the Percy Thrower’s Pavers was several feet ahead of the game, selling pairs of shoes like they had gone out of fashion. My wife purchased not only one pair, but three pairs of very smart ladies shoes, whilst Sue said I looked the bees knees in a pair of Sketchers Sport which I duly purchased. So she not only sold us a total of four pairs of shoes, in under three quarters of an hour, but we also bought Ultimate Nano Protector and Metallic Gel. Super saleswoman Sue was a foot in front of where she could be expected to be on a busy May Sunday. It truly was Sue’s Super Sunday Show.
Customers Pauline & Peter Love

31. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great service at Pavers, Polhill garden centre, Sevenoaks.

I bought a pair of slippers for 91 year old mother last Saturday.
They were too big, so I returned on Monday to change.
Throughout our experience at the Pavers shop within Polhill Garden Centre Sevenoaks, we received 1st class service.

It's so refreshing to receive attentive, cheerful andprofessionally trained staff that wanted to help when we looked around.

The exchanged slippers fit a treat!

Thanks again to the staff at Pavers.

30. maj 2022
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Expensive mistake

The Ducati boots looked different in the picture, they were much more shiny in real life, and they were also massive. I'm normally a 6, but these size sixes were enormous and had to be returned. Of course you have to pay postage to return them so I hope this review saves someone else the expense!

27. maj 2022
Shoe-Shop.com-logo

Besvarelse fra Shoe-Shop.com

Hi,
Thank you for taking the time to write a review. We are very sorry to hear that you are not happy with the quality of this item.
We appreciate your feedback and will use your insight going forward to ensure that we only supply the best quality products possible.
We apologise for any disappointment caused. If you need any further help please do not hesitate to contact us.

Kind regards,
Nadine

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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