Amazon UK Anmeldelser 

Recently I ordered two large boxes of Ferrero Rocher chocolates. As I am disabled my neighbour receives my packages. Encountering a problem is rare but these chocolates were recorded as delivered but to whom I do not know and I want to find out where or who the package was delivered to. My reason for this is that my neighbours while providing some help to me are taking advantage of me and these chocolates arrived at a time when very useful to them as a birthday gift for an elderly mother. I received a prompt refund from Amazon and it's not the £47.98 or a massive deal about the chocolates but a more complicated underlying situation about trusting my neighbours. In trying to get in touch with Amazon this morning I was asked to give my number for a call back. My phone rang almost immediately but it was a USELESS CHAT BOT who when asked if I could speak to an advisor replied "Sorry I didn't get that". When I finally thought I had succeeded in being connected to A HUMAN another recording advises "Sorry we are having technical issues, please email us via our website". This is so typical of living in a broken UK. Endless rounds of frustration and anxiety. Geoff Bezos is currently the richest man in the world but too tight to employ a decent UK based call centre staff. I hope his yacht and support vessel hit a huge storm.

I live in Israel and have been a loyal Amazon UK customer for many years. I recently bought a Breville UK personal blender from Amazon UK. The blender comes with two personal bottles, each of which has a lid with a cover. Due to faulty design, the latch of the cover of the lid of one of the bottles broke when I tried to open it. I asked Breville UK to replace the lid but they refused. I asked Amazon UK to replace the lid but they were only prepared to replace the entire blender if I shipped it to them at my cost. I e-mailed the Managing Director of Amazon UK, John Boumphrey, several times, but he has an automatic reply that says, “Thank you for contacting the office of the Amazon UK Managing Director, John Boumphrey. Your information has been passed to the relevant department for investigation and they will respond to you as soon as they have an update. If you have not received a reply within 2 business days then please reply to this e-mail.” If you reply to this automatic message after two business days, you get the same automatic reply again. There is no way to get any attention from the Managing Director of Amazon UK. In the end I am left with a broken lid. This is very poor service by Amazon UK.

Amazon used to be a trusted online shopping mall but that is no longer the case. Customer service agents do not have a clue and will tell you anything just to make you leave a favourable feedback for them. Their AtoZ guarantee is a lie. The rejected sellers from eBay have all migrated to Amazon knowing that it is a safe heaven for them to continue their scams in a place that will do nothing to deter them. After over 10 years of being a Prime member, I am going to cancel my membership and go back to eBay.

I wrote a review of the book. The only word/opinion within the review that Amazon could have taken exception to was woke. They banned my review and has since said that if I do this again I will be banned from writing reviews. Since when is woke such a dirty word? I didn't use it in an abusive way. I simply said that the book was very woke. Of course there's no one that we can speak to to discuss this issue.

So much for free speech. Shame on you Amazon.

I had an issue with one of the sellers, we have purchased a very expensive brandy (product delivered too late) However, Amazon's customer service (a guy called Mar) was able to resolve my issues to my satisfaction. He was polite, friendly and helpful

Terrible Company!!! Amazon uk. I have been a customer of Amazon for a very long time, purchased family gifts, christmas, birthdays etc every year and brought stuff throughout the year too!! Couple of months ago my sonic the hedgehog mad daughter asked for a sonic teddy, so i looked on Amazon, great they had a sonic movie official teddy in a box for £10 on offer!! The item I received from Amazon can only be described as a second hand looking, filthy, stinking, ripped open looking thing, chucked in a filthy stinking carrier bag, then sent in a Amazon box, when i contacted customer services I told them I was not happy, to be told to send it back and get a refund!! I then wrote an honest review about the item, just letting other people know to be careful because even though it may be described as brand new, you may not receive new. Amazon told me they couldnt post my review as it didnt meet company standards. (Uh no,basically it was honest). Since cancelling my Amazon Prime (which I feel is also overpriced for what is is) compared to Netflix etc. I will never buy from Amazon again!!! At least I no longer go home to boxes thrown on my front path. Never Looked back!!!

Bought on 12 Feb 2024
Virgin Coconut Oil, Raw Cold-Pressed, 500 ml, Glass Jar in Box it's arrived damaged as the glass jar smashed to smiderin because it was very little cushioning to protect it. Contacted Amazon customers services for refund/ replacement of my product but to date Amazon still have not replied or replace my order. Very dissatisfied with Amazon for the service as a Prime member and a regular shopper with Amazon I am so put off by this and now decided to avoid doing more shopping with them.

Returned an item. Took to Post Office as instructed ( told no label necessary)
Post Office person tries to check it in. Does not appear to work. His words : “The machinery Amazon supply us with is crap. None of it works” However he gives me proof of posting.
2 phone calls later I am still waiting for a refund.
Their “ online assistant” ( bot) is rubbish, you just go around in circles.
Eventually found a phone number. Told to wait another week and if I’ve not received refund to call again. In other words “ I don’t know what to do so wait, call again and hopefully you’ll not get me”
I’m now asking myself do I really need Amazon in my life ? I can dump Alexa and go to Google as well. Every cloud

I ordered a product from a retailer that uses Amazon shipping.

At first the Amazon shipping notification claimed the product was delivered, but it wasn't and I was in the house all day.

The retailer ordered a replacement at their charge and Amazon shipping claimed they tried to deliver this one, but couldn't as no-one was home. Yet I was home and again no-one came.

I tried a further time and the same happened again. I have home cameras that show absolutely nothing at the claimed delivery times.

Amazon shipping are absolute garbage, do not under any circumstances use them to either send or receive parcels. They are an embarrassment to the rest of the Amazon brand.

Rang doorbell, put photos (packaged in thin cardboard) on the floor in the rain and ran away. Didn’t wait for an answer, didn’t put in a cupboard next to the door. Photos are ruined. Got an email saying the photos were in the mail slot which is not true. Terrible service. I now have to waste time arguing for all photos (hundreds) to be reordered free of charge, and have to hope the next courier doesn’t leave the photos on the floor in the rain. You should be ashamed to provide such a poor service

Ordered a product that was meant to be delivered by Amazon shipping. 2 “attempts” of delivery have been made. I’ve been at home all day on both days and no delivery attempts were made. When I spoke to Amazon, I was told that the driver ran into an issue but could not provide me with what those issues were and told me to speak to the business I ordered it from and that it wasn’t there issue to sort out.

I only gave 1 star because it was the minimum allowed.!

Why is this company even still around - Disgusting!
My tracking shows "attempted delivery 3 times" when they havent been anywhere near my house!
Crap service, Crap company! And thats being polite!

Salve, ho aquistato su amazon uk, seagat game drive per xbox, solo dopo ho letto le recensioni abbastanza negative (riguardo a spedizione, tracciabilità ecc.)su truspilot, e a dir il vero mi sono preoccupato. Voglio rassicurare tutti, è affidabilissimo, consegna superveloce, tracciabilità ok.

I am a 72-year-old pensioner on a state pension. I saved up £289 for a DJI microphone. It was faulty so I sent it back. They collected it from my home and were supposed to deliver it to Amazon. As far as I can see they have lost it or delivered it to the wrong address. Amazon said I would have to wait 60 days for a refund, after 60 days I telephoned, and to my amazement, Amazon had blocked my number, so I could not talk to them. I got through to the chat line and they told me categorically they could find this product and they were not going to refund my money.  I have been an Amazon customer for many years. Shame on you this is an absolute disgrace. Thankfully my excellent NatWest bank after a thorough investigation has made a goodwill gesture and refunded this money. This does not excuse Amazon from its responsibility, the very least they could have done was to investigate this matter.

Very disappointed with the service I have received.
I was meant to receive a delivery by Yun express of a product ordered on Amazon.
It has not arrived on the date it was meant to. I tracked it and it has been sitting in their warehouse for two days.
The reviews on Trustpilot for Yun express are terrible. Only 1.5 stars.
This begs the question why Amazon have anything to do with them.
Shame on you Amazon, find efficient, trustworthy business partners.

Ordered a game on Amazon they gave us a delivery date and time then on that day told us it will be the next day my wife was in the front room and heard loud music from outside when she looked there was the delivery driver at our front gate which is about 20feet he didn't even open the gate but through the parcel at the front door and went back to his van not the service you expect.

Ordered 3 items together on 12th April. Next day Amazon said payment had been declined, they sent 4 messages via email, that does not accept replies. My bank confirmed payment was made, £238.10 and sent me confirmation and extract from my account. I made over 30 attempts to contact Amazon Uk via telephone, email and their ‘customer service’ page on the internet. No response at all. Then yesterday 14th I received notification via email the items were dispatched to me in Spain due to arrive 25/04. Again a no reply email. Today, I received a notification via Alexa that the items were held at customs pending my import tax number??? I have never worked in Spain, had a home here for 12 years, never been asked for an import tax number and have made over 1000 purchases from Amazon Uk, Germany and spain in that period. I am in very poor health and do not need this stress. I cannot contact anyone at Amazon to ask why they have taken this action but I suspect it is because they were proven to have messed up on my payment and were proven wrong. A disgusting service who have no right to claim a department purporting a customer service process. It has to be the worst company in the world for denial of contact with its customers, in my case now, lost customer.

Amazon shipping has terrible service. Cannot speak to account manager? keeps going around and around in circles.

You commit to ship more but then they increase their rates by 50% despite having a statment that says the following and says you will automatically receive cheaper rates if you increase your commitment.

“The rates applied for your account are accurate based on your current volume trends and we’re unable to negotiate. As part of our standard process, we continue to review your rates periodically and automatically adjust them based on a variety of factors. it includes any increase in volume to ensure you’re always receiving the best possible pricing.
also Our price changes reflect your current volume commitment with us. We will automatically adjust your prices to the most competitive tiers per your volume commitment. We will always offer you cheaper rates automatically, if you increase your commitment and ship more volume with us. Due to this, there is no need for you to contact Amazon Shipping to negotiate rates.”

I would avoid using amazon shipping!

Will just give you stress and anxiety!
No idea how a multi billion dollar company has such bad service and operates in such a way. Even if you try to call them to speak to them, the actual team with the ability to help you does not share any details and you end up wasting so much time.