Shinzobrand Anmeldelser 25

Besvarelse fra Shinzobrand

18. mar. 2026

Hi Matthew,

We’re sorry to read this and understand why the lack of updates at the time was frustrating. There were delays affecting some December orders, and we acknowledge that our communication during that period did not meet expectations.
However, we want to be clear for transparency: all December fulfilment has since been fully cleared and brought up to date. Shinzo Brand is a legitimate business, and we do not operate scams. The issues referenced here were the result of operational delays during a high‑volume period, not intentional misconduct.
We’ve taken clear steps since then to improve fulfilment reliability and customer communication, including tighter warehouse coordination and updated support processes to prevent this from happening again.
Regarding social media, comments and direct messages were temporarily limited during that period to manage spam and impersonation attempts, not to avoid customers. Our official and only domain is shinzobrand.com, and customer support is handled exclusively via email.
If you’d like us to review your order or provide an update, please contact us directly at customersupport@shinzobrand.com with your order number so we can assist properly.
We appreciate feedback — especially when it highlights areas where we needed to improve — and we’ve taken those lessons seriously.

Kindest Regards,
Shinzo Team

Besvarelse fra Shinzobrand

18. mar. 2026

Hey Moreno,

Thank you for sharing your experience. I’m genuinely sorry for how confusing and frustrating this situation has been, particularly around the timing of communication and the mixed messages you received.
During this period, some December orders were affected by delays, and in a small number of cases customers were advised of cancellation or refund options while fulfilment was still being finalised. We recognise that this lack of clarity — followed by a late tracking update — is not acceptable and understandably caused frustration.
We want to be clear that Shinzo Brand is a legitimate business, and we do not intentionally withhold communication or mislead customers. That said, we acknowledge that our response times and internal coordination did not meet expectations here, and we are actively improving how these situations are handled to avoid repeats.

We appreciate you taking the time to leave feedback — it helps us improve where we need to.
Kind regards,
Louis
Shinzo Brand

Besvarelse fra Shinzobrand

18. mar. 2026

Hi Cedric,

Thank you for taking the time to share your feedback. I’m genuinely sorry for the lack of clear communication around your order and for the frustration this caused. When expectations are set around shipping timeframes, it’s our responsibility to either meet them or communicate promptly when circumstances change — and we didn’t handle that well here.
During this period, a number of orders placed in December were affected by fulfilment delays, and while updates were being worked through internally, some customers unfortunately experienced gaps in communication. That’s something we’ve since addressed by improving how and when order updates are sent, as well as how quickly support enquiries are escalated.
We want to be clear that Shinzo Brand is a legitimate business, and we do not operate scams. However, we understand how a lack of updates or missed timelines can understandably lead to that perception, and we take that concern seriously.
If you’re willing, please reach out to us directly at customersupport@shinzobrand.com with your order number so we can review your case properly and answer any concerns you have.
We appreciate your feedback — it helps us identify where we need to do better.
Kind regards,
Louis
Shinzo Brand

Besvarelse fra Shinzobrand

18. mar. 2026

Hey Miguel,

Thank you for sharing your experience — I’m genuinely sorry for the lack of updates and the frustration this caused. When an order doesn’t move as expected, clear communication is essential, and we didn’t deliver that well enough here.
There were fulfilment delays during this period that affected a small number of orders, but that doesn’t excuse the absence of timely responses or the feeling of broken promises. I understand why that would lead to disappointment and distrust, and I take that feedback seriously.
We’re actively improving how we communicate order updates and how quickly enquiries are handled, particularly during peak or disrupted periods.
If you’re still open to it, please reach out to us directly at customersupport@shinzobrand.com with your order number. We’d like the opportunity to review your case properly and work toward a resolution.
Thank you for taking the time to leave feedback — it helps us identify where we need to improve.
Kind regards,
Louis
Shinzo Brand

Besvarelse fra Shinzobrand

18. mar. 2026

Hey Nicolas,

We’re genuinely sorry to read this and to hear how frustrated you feel. We want to be very clear that we do not condone poor communication, and we acknowledge that delays in responses during peak periods have caused frustration for some customers — for that, we apologise.
However, we also need to clarify an important point for transparency. There are impersonating websites and social media accounts operating that are not affiliated with Shinzo Brand. Our only official website is:
👉 https://shinzobrand.com
Orders, emails, and messages sent outside of this domain or from unofficial accounts are not managed by our team, and unfortunately this has caused confusion for some customers.
We do not ignore customers intentionally, and we do not operate scams. When issues arise, we aim to resolve them directly and fairly, but these matters must be handled privately so we can verify order details and protect customer information.
If you believe you placed an order with Shinzo Brand, please contact us directly at customersupport@shinzobrand.com with your order number and the email used at checkout, and we’ll review this with priority.
We take feedback seriously and are actively improving response times and communication processes.
Kindest regards,
Louis
Shinzo Brand