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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We visited Shibumi to look for an outfit for our daughter’s wedding. I had done quite a bit of research on their website and loved their designs and beautiful silk fabrics. With Paris’s help I chose a... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Bought Aquila coat in aqua teal for myself and waistcoat for my husband for our daughter’s wedding. Had so many people comment on them and both will be reused at many occasions afterwards . Was nice... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I felt amazing at my daughter’s wedding in my beautiful peacock blue Shibumi knee length coat. Ruth’s welcome to her showroom was warm and friendly and her expertise and guidance were exactly what I... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I purchased my Jacket after visiting the Shibumi website and eagerly awaited its arrival.. this was my wedding Jacket of choice. It arrived perfectly wrapped and boxed and once opened I became quite... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Dametøjsbutik

Oplysningerne kommer fra forskellige eksterne kilder

Silk jackets and stunning occasion wear by Shibumi. Our handmade collections include silk kimonos, cashmere coats, elegant dresses, blazers, playsuits, kaftans, and silk dressing gowns for women in size 6-26, and men in sizes 34-56.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

182 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Shibumi made the experience of finding…

Shibumi made the experience of finding an outfit for my daughters wedding unstressful! Ruth’s advice on colour and style were amazing... plus she’s patient and calm and trusting. Thank you to all the Shibumi team! I would definitely recommend you to anyone. JB

12. februar 2020
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Besvarelse fra Shibumi Style

Thank you for your kind words :)

Bedømt til 5 ud af 5 stjerner

beautiful cut and finish

I bought the long Nehru jacket at the Spirit of Christmas Fair in 2018 and a Grace coat in Duck Egg in the recent sale. Both garments are very well cut and finished - faultless. They are extremely flattering and the sizing is sensible and lots to choose from. I’m really glad they feature customers of all shapes, sizes and ages on their site. It feels inclusive and it’s the real test of how flattering and versatile the clothes are.

6. februar 2020
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Besvarelse fra Shibumi Style

Thank you for your kind words, this means so much to us!

Bedømt til 5 ud af 5 stjerner

Joyful and stress-free

The beautiful colours and fit of my Shibumi outfit for my son`s wedding has been much admired; it was a truly stress-free and joyful experience from start to finish, arrived looking a million dollars and made my day.

6. februar 2020
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Bedømt til 5 ud af 5 stjerner

Amazing service

Amazing service
Amazing coat and dress
Picking my mother of the bride outfit was a pleasure with all the advice and assistance
Thank you for everything

5. februar 2020
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Besvarelse fra Shibumi Style

Thank you Charlotte! :)

Bedømt til 5 ud af 5 stjerner

The dream that is Shibumi

Shibumi has been such a pleasure to work with and their collection is exquisite. The team is exceptionally delightful and embody the true art of customer experience. It is a joy to have several of their pieces in my wardrobe which I will cherish for years to come.

5. februar 2020
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Besvarelse fra Shibumi Style

Thank you Marina! Your words mean so much to us x

Bedømt til 5 ud af 5 stjerner

Some administrative muddle but easily…

Some administrative muddle but easily sorted. Very helpful sending me a coat to try for size before having one made but it was so lovely I kept it! My daughter bought some material to have her beautiful wedding dress made and we both felt amazing on the day.

5. februar 2020
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Besvarelse fra Shibumi Style

Thank you Mary, you both looked amazing!

Bedømt til 5 ud af 5 stjerner

Simply the best!

Wonderful company to deal with, lovely, kind, knowledgeable and welcoming staff and the most fabulous clothes

5. februar 2020
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Besvarelse fra Shibumi Style

Thank you Lucy!

Bedømt til 5 ud af 5 stjerner

A joyful shopping experience!

I had seen Shibumi at Hampton Court flower show about 3 years ago and fell in love with their clothes. When I knew that my daughter was getting married I knew that Shibumi was where I would start my search for an outfit. I booked a visit to see them in Gloucestershire and I was able to try on numerous jackets, dresses and colour combinations. The hard job was narrowing down my options! My measurements were taken and after a month or so I decided on my outfit. From start to finish the service was excellent, always helpful and my outfit arrived beautifully packaged and absolutely perfect. The jacket in particular is so versatile as it can be dressed up or down for any occasion and has been much admired. Thank you Shibumi!

5. februar 2020
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Besvarelse fra Shibumi Style

Thank you Judy, we are so glad that you love Shibumi x

Bedømt til 5 ud af 5 stjerner

Go for it...

The clothes are superb as are the staff, organisation and speed of delivery.

5. februar 2020
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Besvarelse fra Shibumi Style

Thank you Alison!

Bedømt til 5 ud af 5 stjerner

Fabulous.

Wonderful display of beautiful fabrics,and the staff so helpful, just stunning outfits,

5. februar 2020
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Besvarelse fra Shibumi Style

Thank you Eileen!

Bedømt til 5 ud af 5 stjerner

Fabulous service

Fabulous service - 300 miles and 9 hour rou nd trip absolutely worth it.

5. februar 2020
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Besvarelse fra Shibumi Style

Thank you so much! We really do love seeing customers in our Showroom 💕

Bedømt til 2 ud af 5 stjerner

Very disappointing experience

I bought a Shibumi dressing gown and my first impression when opening the package was that it looked exactly like the pictures online. It had been well represented. The colours and size were just as described. After two weeks, one of the belt loops pulled away from the seam, not because of duress but because the stitching had not caught hold of enough fabric, it was in the raw edge which just pulled away. I contemplated returning the garment but thought I would repair it myself and continue on. After about 4 months of light use with the utmost care of my beautiful gown, the material started pilling under the arms and around towards the front, it began to look used like an old favourite wool sweater. I compared the material to a silk & cashmere pashmina shawl I have had for a number of years, the fabrics are similar but the gown feels less durable and appears to be of less quality. To continue wearing the gown, I reversed the pilled side. Within months the fibres making up the actual strands were breaking giving the garment a woolly look and sadly, the appearance of a garment worn beyond its age. I am disappointed with the whole experience. My daughter exclaimed her delight when she saw the gown as new, and said one day she might like to have one for herself. I have discouraged her because quite frankly, the quality and workmanship are inferior as one would expect to receive at that cost. I cannot recommend anyone buy this product.

9. november 2019
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Besvarelse fra Shibumi Style

Dear Sandra,

I am terribly sorry that you have had problems with your gown. I have checked our system and it doesn't appear that you contacted us at the time. We would always replace a faulty item, and so if you had done so we would have been able to rectify the situation for you.

As per the pilling of your gown, all cashmere does pill eventually but this is easily dealt with. We suggest hand washing your gown, leaving it to air dry and then giving it a good, hot iron. This helps the fibres to come back together and helps reduce the 'wooly' feeling that comes with the nature of cashmere garments. A pilling razor can also be used, or larger pills can be snipped off.

We clearly state on our website that these gowns are delicate, they are reversible but this means they cannot be lined and so they do need to be worn with care.

As you did not contact us when the problem first arose, we weren't aware of your situation and therefore haven't seen pictures of your gown to be able to comment on the condition of the fabric.

I'm afraid that as it has been so long since you ordered your gown, there isn't anything further we are able to do. However, if you would like to email us with some pictures of your gown we would be happy to take a look and see if there is anything further we can suggest.

Email - info@shibumistyle.com

Kind regards,
Team Shibumi

Bedømt til 5 ud af 5 stjerner

Wedding coat.

I’ve just arrived home from work and my Avani coat has been delivered from Shibumi. I am so pleased with it. When I went to the studio in Horsley in July I so enjoyed trying on the different coats (for my son’s wedding in January) but wasn’t entirely sure I had made the right choice given all the gorgeous styles and colours. I needn’t have worried. I love the coat and it looks absolutely perfect with my dress.
The quality and fit is fabulous. A fantastic experience all round.

30. september 2019
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Bedømt til 5 ud af 5 stjerner

If in doubt, buy....

Always my ‘go to’ option for any special occasion. I have just purchased my 4th Shibumi coat and, as ever, it is exquisite. Ruth and Sophie have such an eye for styling, the tailoring is perfection and the fit is second to none. I just know that, like the three coats beforehand, this will become a wardrobe stable after its debut for my grandsons christening.

11. september 2019
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Bedømt til 2 ud af 5 stjerner

Beware their ‘delicate’ dressing gowns, which are not fit for purpose.

I ordered a dressing gown from Shibumi in November 2018, which was delivered in December, so 8 months ago. It was to be a Christmas present from my husband who is incapacitated by a long-term illness. The gown is supposedly made from silk and cashmere, but there is no care or fabric content label on the garment, which I understand is a legal requirement. This might be because it is reversible, but the Shibumi label is sewn in, despite this. The design of the gown is very attractive. However, a short while ago, I noticed that the fabric has lost some of its horizontal fibres half-way down the back, right in the centre where there is a vertical line in the fabric. I then noticed, on closer examination of the gown, that the fabric was pulling away from the vertical band down the front just below waist level. I do not wear the gown every day and have worn both silk and cashmere garments for years, most of which have given me many years of wear. My last dressing gown was pure cashmere and lasted me over 10 years. I have written to Shibumi about this problem, but, like the previous reviewer, have been treated as if I have misused the gown, which I have not. They have offered me a discount on a new gown, but, having paid over £200 and after only 8 months, I feel I deserve a replacement. My last email stating this has been ignored. Despite quoting the Consumer Rights Act 2015, Shibumi refuse to accept that the garment is faulty/not fit for purpose. (Indeed it had a fault on the front on delivery which I decided not to complain about, but now wish I had). Shibumi say they are a small business. I ran one also, but would never have treated my customers the way I have been treated by Shibumi, who continue to imply that I have not taken care with my dressing gown, which is basically unwearable after only 8 months and I have not even worn it on a daily basis.

29. august 2019
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Besvarelse fra Shibumi Style

Dear Elizabeth,

Thank you for your review. We are sorry that you feel that this hasn't been handled in the way you'd like, and we of course want to make sure that all of our customers love their Shibumi garments.

However, it is clearly stated on the website that these gowns are delicate, see quote from website "Please also note that we do not take any responsibility for our garments catching on their surroundings or pulling at the seams. This is not due to inefficient tailoring, it is purely that some of our fabrics are particularly fragile and must be treated with the utmost of care." (and the fabric composition is listed here- if we were to attach a label to the gown it wouldn't be so easy to reverse.) The fabric is reversible because it is unlined, but this does make the gowns less hardy. They are however, fit for purpose as we have sold thousands of these gowns over 15 years and have seen customers wear them with care for years without any problems. The seams will pull if treated with force, as it appears has happened on the front of your gown. However, the hole in the back that you showed us via email would not have appeared without the gown being caught on something/ damaged during wear as it is clear the fibres are broken. This looks like it could also be damage from moths, as they do create holes in fabric. The fabric is delicate but it can withstand being worn and wouldn't just disintegrate.

We cannot comment on the longevity of your previous gown as this wasn't from us and the fabric/ construction could have been completely different.

In regards to the flaw in the fabric, as stated previously in private correspondence, had this flaw been flagged to us within the period stated in our Terms and Conditions for returns, we would have replaced the gown for you at this point. However, the gown has now been worn for 9 months so this is way past our returns threshold and we cannot return worn items to our tailors for replacement.

We understand that this is a frustrating situation, but we feel we are being fair in offering a considerable discount for a replacement gown, rather than a free replacement due to the reasoning that we feel the gown has been damaged during wear/ damaged by moths.

Having discussed this at length, we do want you to feel satisfied with the outcome, and as such as a gesture of good will we would be willing for you to send the gown back to us for repairs if you so wish. We hope that you will then be able to continue to wear your gown with pleasure.

Bedømt til 5 ud af 5 stjerner

Stunning!

I just couldn’t find anything I liked in the shops to wear for a wedding. I found Shibumi online and bought a perfect, midnight blue silk jacket. It is absolutely stunning and was much admired when I wore it. Since then I’ve visited Shibumi’s stand at the Hampton Court flower show and ordered two more pieces which have just arrived. I can’t recommend Shibumi more highly. The staff really know and love their stock, pieces are beautifully made, the materials are sumptuous with that expensive-looking but discreet sheen of high quality silk and clothes arrive carefully wrapped in tissue paper with an email and text to say they have been sent. It’s wonderful to discover a site with clothes that don’t just suit you if you’re tall, young and slim but also flatter those of us who are older and plumper! There is a style to flatter any age or shape.

29. juli 2019
Uopfordret anmeldelse

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