Shady Rays Anmeldelser 

I ordered my sunglasses on Dec 19th, 2 pairs christmas presents. They were supposed to be delivered Friday the 27th. For the last 2 days the date changed now I cant even track my order. If my sunglasses do ever arrive it will be going on 2 weeks. I have contacted the shady rays support team about this and I only keep getting emails back about sharing with my friends for 20% off. Super unprofessional and I will not recommend to anyone. I am now gonna try and at least initiate a return for my 105 bucks back

Shady Rays claims to have a replacement policy, but that is only a half truth. In 2020, I purchased the Signature Series Black Glacier Polarized ColorRush. I recently tried to use their damage protection replacement policy due to damage to frame, broke at hinge.

It took me three days and several texts and emails to have the replacement approved. Once I received the replacement, I noticed the pair didn't have the ColorRush lens. It didn't have the ColorRush logo on the frame and there is a difference in the quality of lens.

Again, after submitting confirmation emails, order numbers and exchanging several emails, Shady Rays refused to offer the replacement. They could not look up the original order or tried to look up the order with my name, address or email address.

I offered to send in the sunglasses, sent photos yet they still refused.

Why offer a replacement policy if they are not going to abide by it? I did enjoy the glasses, but a big part reason I bought them was due to their policy. It was a waste of money as there are other companies who offer similar, if not superior products, and stick by the policies.

These are very low quality sunglasses. Essentially the same as what you would find in a dollar store. I have had a few pairs as I bought 3 at the same time as part of a deal. Within a couple of months one completely fell apart (mystery pair- and so they would not replace it).
The second pair had the lens start to peel off. This was replaced and within 4 months these have also started to peel. Just FYI it is not “free lifetime replacement” because they charge almost $40 for “processing fee”. Just buy some cheap sunglasses at your local Walmart as these are not quality in any way and are not worth the cost.

Ordered them on the 12/3 and was provided a delivery date of 12/7. They arrived my local UPS on 12/7, and have been sitting there since then. I contacted UPS and they said I had to contact the sender. Shady Rays customer service said wait 2 more days. I said no, disputed the charge, and am moving on with my life. I'm not sure why they can't be bothered to make a phone call to get these rescued from the bowels of my UPS distribution center for me, but here we are.

Relatively cheap quality, but not awful. When my sunglasses broke after a year, I was happy to see a "free" replacement option. After the processing fee for the "free replacement" it was almost as much as buying new. Not a huge deal, they're cheap sunglasses and I didn't expect them to last forever - but I do think it's a bit misleading.

Speaking of misleading - the header of the website advertises FREE RETURNS. While ordering my replacement pair of sunglasses I was prompted to take advantage of a deal to add a different pair of sunglasses. I thought I'd give them a try because I thought I could return for free if I didn't like them. Well I don't like them (don't fit my face well) and I can't return them. Website says return unavailable. Customer service says they're a final sale item and not eligible for returns.

Buyer beware of the false advertising. Read all the fine print before you decide whether to buy SHADY rays.

Impressed by looks, enammerred by price and reports hearing, tried the shades..I gotta tell ya, these polarized Shadyrays are as good, if not better quality than the $260 name brand polarized i've been belueving in fir ladt couole years. Plus they're warranted list,broken,stolen,scratched up- shadyrays replaces!! Cannot beat that with raybans or maui jims..!

Top quality shades at a great price. I ordered a pair for for everyone in the fam and everyone loved them. Only brand of shades I recommend. Keep up the good work!!

They dont tell you that when the cheap glasses break its half what you paid in processing to get them replaced. Glasses are the same quality as what you get at 7/11 for 10.00

I've been a loyal Shady Ray customer for nearly four years, and I can confidently say these sunglasses are top-notch. Recently, I encountered an issue with the blue tint on the lenses, and the customer service team went above and beyond. They replaced the pair at no cost and shipped it out the same day, which was an incredibly refreshing experience. It's rare to find a company that stands behind its products the way Shady Ray does. These sunglasses are high-quality, durable, and backed by excellent support. Thank you for the solid product and service!

I appreciate taking care of the original problem,very satisfied.However trying to recover some costs which I understand you offer a pair of glasses which are very nice but bluelight clear lenses don't help me.Whats the fix? Not happy regular customer.

They tell me my sunglasses have been delivered twice now and nothing has been delivered.im not trusting this company

There lost/broken replacement program has come in handy for me many times and I really appreciate the fact that they will replace the shades I love at a fraction of the price! Submitting a replacement request is seamless and quick and I have my new pair within a few days.

Warranty replacement costs as much as I paid for them

⭐⭐⭐⭐⭐

I’ve been using Oakley sunglasses for years while working outside almost exclusively, and while they are high-end, I found that they just couldn’t hold up to my rough treatment. The lenses scratched, and I even managed to break a couple of pairs again I am rough on my sunglasses.

Last year, I decided to give Shady Rays a try and ended up buying four pairs—one for my van, one for my service truck, and two backups. I have to say, I’m really impressed! They are much more affordable than Oakleys, yet they have outperformed them in durability. I use polarized lenses since I’m outside 98% of the time, and I’m happy to report that my Shady Rays look brand new with no scratches, despite my rough handling. I often lay them on the dash, toss them into the seat, or even drop them on the floorboard, and they’ve held up beautifully. The backups are still in their boxes, just in case!

We’re planning a trip out west soon, and I’ll definitely be picking up a pair of Black Ocean Pro Polarized (Blue lens) for that adventure.

I can’t say enough about the quality and affordability of Shady Rays. I highly recommend them to anyone looking for reliable sunglasses that can withstand a tough lifestyle!

Wow - absolutely enjoying my Shady Rays! Light, incredible fit, UV and colored lenses. I have very sensitive eyes, even more so after cataract surgery.

I came across Shady Rays back when they had first started. I ordered my first pair in 2020 and since then have ordered many more. Out of all the pairs I’ve had I’ve lost them all. I’ve replaced them once before a couple years ago. Well this week I looked I inquired about getting another pair after a year without any. The particular model that I had was discontinued. I thought I was out of luck but they gave me the option to select another pair from the catalog. I then remembered why I had even purchased from them in the first place. The customer service was ELITE. The speed in which they work is also amazing. It took less than 24 hours after multiple back and forth emails to get it all situated. Thank you to Jasmin and Ashley!!! You guys rock!!! I highly recommend.

Shady Rays ROCKS quality and in customer service. I've had a few pairs break, the more delicate metal framed ones and they always have quickly responded and sent replacements. I recently ordered several new pairs and one had a defective right lenzs which distorted the view, they had me photograph it and I'm awaiting the FREE of shipping charges replacement!

Very polite and professional people from my own experience.
I wish them a lot of success.

There was a little bump in the road to start, but customer service handled it so well! I also broke my pair (stepped on) after only like 3 months of having them, and it was super easy to get a new pair and shipping is pretty quick. I love their styles and want to try out the snowboarding goggles too. I'll forever stay with this company for their great quality, reasonable price, guarantee and amazing customer service!

Previous review left bellow for transparency. Shadyrays reached out and sent a pair perfect pair of sunglasses. After contact was made, customer service was pretty solid. Am happy with my order.

Original review

"I ordered a mystery pair, I wanted to see if the shades were actually good quality without spending full price.

However the pair I got, one of the lenses was already delamination. Making it effectively unusable. I sent an email to customer service along with pictures at the end of last week. They have not responded.

In my opinion stay away from this company!"