So the glasses that broke and the lens fell out, I tried to replace and oh by the way, its not a free replacement, no questiins asked, but you end up paying $ 20 to replace them. Excuse me but that d... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First off, probably the best par of sunglasses I've ever bought. I've only cleaned them once and the polarized finish didn't come off. They fit well and I like that the nose pads are adjustable for a... Se mere
I ordered some of their limited edition Pappy and Company glasses, and all I received was a cheap pair of black sunglasses. I called and their team looked everywhere and could not locate them. They of... Se mere
I did not want to leave a negative review as I really wanted to like these prescription sunglasses. At first they were great and rivaled my Oakley prescription sunglasses But the Shady Ray frames... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.
Kontaktoplysninger
40 Kingbrook Pkwy, 40067, Simpsonville, USA
- 213-817-5193
- team@shadyrays.com
- shadyrays.com
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Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 26 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shady Rays Great Product Greater Team Behind it
I recommend Shady Rays not only because of their shades, and prescription glasses but also because of their customer service department. Ive ordered three pairs from them already. The second pair was an error on my part as the PD measurement was wrong and i was told by Shady Rays the order from the first one should have been used, and that my PD measurement never changes. They helped me with my return and after that i reordered a third pair with the right PD measurement.
Their shades are just as nice as a branded one, but what makes this purchase great is the team behind it. They look classy but not cheap in material. Shady Rays will be my go to not only because of their products but because of their team. Kudos to Jessica, Kristine, Clark and Sadie and anyone else i may have left out from my interactions with the team.
Replacement
I ask for a replacement and it was delivered within 3 days!!!!!! Wow, that is great…What a great company👍👍
I put an order in may 28th no product.
I put an order in may 28th. Noticed it had sat in Kentucky for 5 full business days. Then was shown they'd be delivered on the 8th of June. Was not delivered and tracking still shows in Mississippi. Ive sent emails to support no reply. Messaged on Facebook no reply. I would not recommend these guys at all. Stick with Oakley or ray ban. They sent my order incomplete. I had ordered a hard case. Paid for it never received it and they refused to reimburse it or send it. Worst experience ever.

Besvarelse fra Shady Rays
I absolutely love shady rays…
I absolutely love shady rays sunglasses. I’m from Kentucky so they hometowm guys. But went to Piegon forge department soon as I walked in. The worker was a butthole. Very useless I asked a few question didn’t even attempt to answer or help me. I have a big head. Pretty much said they only make one style for a fat head. I will never go back into that store. And if the boys from Kentucky want to keep their name good. They should go down south and clean house
Awesome customer service and I love the…
Awesome customer service and I love the glasses.
Decent glasses. Hard to find delivery or contact info
I’ve ordered before and they are good, mid-level quality sunglasses. Don’t believe the claims of speedy delivery. It won’t happen.
Super happy
Super happy. Dealt with Clark, very quick to respond and has sent a replacement pair, for free. A very good product and ridiculously good customer services.
Bought the sunglasses to walk in
Bought the sunglasses to walk in. ( Talon)
Light weight and no slippage after sweating.
I’ve had them for a year and no problems.
Can’t say that about a leading brand that starts with an O.
Excellent quality
Ordered and received the Cayman glasses with prescription brown lenses. Quality and prescription were spot on. The brown lenses make everything outdoors pop. Especially the golf balls and tennis balls which is what I primarily use them for. Compared to Optery the quality difference is night and day. You pay a little more but the quality of Shady Rays is so much better.
I purchased Shady Rays sunglasses
I purchased Shady Rays sunglasses. I was wearing them in my hat and it started to rain a little. Finished and went inside and the gold flake came off and onto my ball cap. I thought wow this is why they have return policy. Well, so I thought. Sent pics into customer service. shady Rays said it was not a poor craftsmanship issue and would not provide with a new set as they advertise. Crap sunglasses. Don’t buy
Placed and order to try these glass 15…
Placed and order to try these glass 15 days free and either send them back or keep them then they charge you the 15th day. I was charged the 2nd day after ordering. Order status hasn't changed only says order placed and wont allow me to cancel the order SCAMMER

Besvarelse fra Shady Rays
Free replacement is not free
Free replacement is not free. You pay to replace and it is not cheap.

Besvarelse fra Shady Rays
The sunglasses did not fit and after a…
The sunglasses did not fit and after a few emails, they refunded my money.
Communication with customer service was not the best but my problem was resolved

Besvarelse fra Shady Rays
Bought 2 sunglasses for $65 each .
Bought 2 sunglasses for $65 each .. the lenses lasted 1 year and both started peeling. Asked for a replacement and they wanted to charge me $16 each to replace. This is unacceptable. These glasses aren’t cheap .. I could have paid 30-40$ more and got ray bans which last forever. These glasses are Amazon/temu quality for triple the cost .. not worth it

Besvarelse fra Shady Rays
Shady Ray's in a class by there self
They was super fast to ship my order. Also to answer any questions I had. I love the free replacement with no problems. I like the sunglasses as much as my oakley's. I even talked my wife out of her ray bans for the tangle free glasses which she loves by the way. I will buy from shady rays in the future.
I dislike the shady business practice…
I dislike the shady business practice of selling us a free replacement gimmick. $30 is not free replacement, and to be quite honest you're basically paying what the cheap glasses are worth. I will continue to replace them until my replacements are up but i'm done after that. I like the looks of them but they do not hold up any better than a gas station pair of sunglasses. My problem is the frames, always snap, and I am a very meticulous person. I understand paying a shipping fee but $30 processing plus shipping is ridiculous. I bought a pair of Carerra from sunglass hut with five year free replacement and it is actually free.

Besvarelse fra Shady Rays
Great prescription sunglasses
Great customer service and quality product. Prescription sunglasses are perfect.
Tint on glasses peeled
Tint on glasses peeled. 6/16/24 was approved for warranty replacement. 2/12/26 still haven't received the warranty replacement, have been dealing with customer support for that entire time and it's groundhog day over there. Repeat the process with no results.. they suck at keeping their word. Buy another pair of glasses and dobt buy from this company, terrible, terrible, decision.
I finally lost my sunglasses
I finally lost my sunglasses. I went back after 3 or 4 years to act on the “lifetime replacement policy” only to find out they cancelled it. Not sure how you cancel something like a “lifetime policy. Shady indeed……

Besvarelse fra Shady Rays
Liars
When I purchased sunglasses from Shady Rays it was said in writing that I had a lifetime replacement policy. 5 years later I finally need to make a claim and they say my 2 year period has expired. They are liars and cheats and I will never do business with them again.
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