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I ordered two tickets through the service seats portal for cineworld, which were almost half price (typical cost for 2 seats £20, I paid 10). If I redeemed them online they would have cost me an additional £1 each for online booking fee so we opted to redeem them in person at the cinema. This went without a hitch.
I would have purchased drinks and snacks too but we were too full after dinner, although it is good to know we could have bought discounted snacks through the portal too. The ticket orders are processed very quickly so I have no reason to believe the snack voucher wouldn't be processed as fast.

Customer service staff clearly got their training from Ryanair - absolutely appalling, lack of any compassion or remote intelligence. Avoid at all costs.

Do not bother! The fact that I was directed here via Blue Light makes it even worse. Just buy direct! You end up paying another £6 after redeeming vouchers. They cleverly don’t mention fees on their website, just say ‘could be cheaper direct’.

Vouchers purchased and ended up being more expensive than a regular ticket would have been if I'd have just gone direct to the cinema as a regular customer. This is not how you treat war vertrans, it's disgusting to be extorting us this way. 5 days for a reply on a complaint is unacceptable, how does that help a disabled war veteran with not much money to their name?? You guys deserve to be shut down and prosecuted.

I bought 3 adult vouchers and when I went to use them for the first time at the Cineworld till, they came up on their system as already having been redeemed. I paid for full price tickets (more than £50) with the hope for reasonable compensation from Service Seats, but no. No compensation was offered for the vouchers or the full-price tickets. The only explanation offered was the "vouchers were already redeemed". Not by me though.

Used blue light code vouchers not sent to me . Looking to use them today and now saying they will respond within 5 working days . Wouldn’t use again not worth the hassle for not much discount .

Used my blue light card to purchase 2 adult tickets to cineworld. Normally £14.95 per ticket. This site meant I purchased two for £4.80 each.
I was worried when I read the reviews. But the codes worked just fine on cineworld website. No complaints. Saved me over £20

Used the blue light discount. And it's not a discount at all, false advertising scamming site. They make it look like it's half price tickets, but it ends up being more than the cost of the ticket itself. Shameful.

I purchased 2 adult tickets through service seats for Cineworld costing £7.99 each, I followed the redeeming process and it added on the booking fee which was £1 per ticket instead of making the tickets the £7.98 each that i paid! If I book the film I want to watch it will still cost me the full price of £13.99 for an adult ticket plus the £7.99 for the cost of the service seats vouchers, in total £46 for 2 cinema tickets!! I won't be booking to watch the film now as I've already lost £17.98 through service seats, not happy at all.

A con. The discount code for the seats I had already paid for actually added £1 to the booking for each code used (this wasn’t the booking fee which was actually another 90 p on top of that). I’d already paid about £8 per seat through service seats, so seats that were £14.99 (top price at my band 2 Cineworld) would end up costing me £14.99 + £8 service seats voucher cost + £1 added on by each code + 90p booking fee.

Service Seats are just a legalised ticket tout. Absolutely shocking the the price of addons which, all work out to be dearer than on the official cinema site.
How are these people allowed to get away with it 😡

I used to use Service Seats to get discounts on cinema tickets but it is now no longer worth it. Often the normal cinema price is cheaper than the Service Seats price or you need to be careful which tickets you are purchasing due to all the 'upgrade' seats.

For peak times, Odeon now has Standard seats (£8.50), Standard+ seats (£10.50) and Premier seats (£11.50). I accidentally chose the Standard+ seats thinking they were the standard normal seats so was charged extra on top of the Service Seats price (£8.35) to account for the 'upgrade', making it more expensive than the normal price as I paid £11.35 in the end!

I purchased Showcase cinema vouchers through Service Seats (via Blue Light Card) for a family film night — 4 adults and 2 children. I paid £49.44 for what I understood to be full admission vouchers.

However, when redeeming the vouchers for a standard 2D XPlus screening, I was unexpectedly charged an additional £35.70 at checkout — around £6 per person — with no clear upfront warning. The surcharge apparently applies because Showcase classifies XPlus as a “premium format,” but this was not made clear at the point of purchase.

I wasn’t trying to play the system — I just didn’t expect to pay more after already buying tickets. Had I known, I might have booked differently.

Service Seats responded by pointing to fine print buried in the “How to Use” section, but that isn’t visible in the actual purchase flow or ticket selection. This really needs to be flagged more clearly.

I’m sharing this so others aren’t caught off guard. The discount scheme is a great idea — but please make premium format surcharges obvious before people buy

I’ve used service seats in the past and always wondered if I was actually saving money after the cinema sting you for the booking fee at the checkout.

Today I’ve taken my kids out. Looked online then thought I’ll use my Bluelight. On initial view I was saving £10s!! So naturally bought the vouchers. Then when I was checking out at the cinema they were adding £3 to each ticket 5 tickets in total. I ultimately ended up paying over what the cinema was actually going to charge me.

Pointless service and makes me wonder if using Bluelight is actually worth it.

Bought ticket with BLC. When using the voucher I was charged the difference in ticket price by the cinema so no saving at all. what was the point. Useless.

Avoid using service seats.. they don't know what customer service means.. having raised a ticket twice in relation to refund due to cinema cancelling and they have refunded but somehow service seats support have vanished. This was raised using the on line support still waiting for them refund or what they are to do. Really angry as still waiting for support to get back to me and would not one anyone else to suffer

Thought I was going mad, then after googling why I have been charged by both cineworld and service seats - I see I'm not the only one. Such a pity as I thought I hit the jackpot of a deal, only to essentially be scammed. I've contacted them about a refund, hope they do the right thing. Blue light better get this in check.

Used Blue Light to see if I could save some money on some cinema tickets, so I was sent a voucher to use with Service Seats. I tried to use them, but couldn't, as what we were seeing was an event cinema. I saved them to use them to see something else and realised that this was, unfortunately, far from a discount and actually cost us a lot more. Odeon were selling the tickets for £6 a ticket, Service Seats for £8.35. I didn't realise until after purchasing them. Tried to get a refund, but they would not help, said I'd left it past the 14 days but explained that this was not a reduced cost or as described, but they weren't interested at all and just refused. Will never use this company again. Wish I'd seen the reviews beforehand. Absolutely poor value and poor customer satisfaction. Cannot believe Blue Light use them.

Didn’t actually make a saving once Odeon added a ‘upgrade’ fee to the tickets bought and a service charge. Was ripped off.

Didn’t actually make a saving once Odeon added a premium to the tickets bought and a service charge. Complete waste of time and energy