Selfridges Anmeldelser 526

Wish I saw these reviews before I purchased. Terrible customer service. My item has a manufacturer defect- it is a beauty product. I raised this with the customer service team as I wanted the exchanged. They kept referring to the defect as ‘just’ a small issue but actual contents are good and that’s all that matters. I paid £295 for my product and presentation is absolutely part of the quality. I would not buy from selfridges again.

Selfridges unlocked is a big SCAM. Extremely disappointed with how Selfridges customer services have handled my issue. I made two transactions on the same day. One £325 for a bag and one £5 macaroon purchase. Selfridges have only registered the £5 purchase. So the £325 pitches can not be added even though I scanned the app at the time of purchase. What’s the point in Selfridges adding incentives for customers if they will not add purchases! I complained to customer services who have basically told me it’s tough!

I am extremely disappointed with Selfridges' handling of my recent return. I purchased a dress that, unfortunately, did not fit me — I was unable to even try it on properly. I returned it in the exact condition I received it, unworn and unused.

To my shock, I was later informed by Selfridges that the return had been rejected due to a "pen mark" and supposed "signs of wear." This is simply not true. I believe this is either an error in their returns process or, frankly, an attempt to make me pay for a product I couldn’t use. It feels like a scam.

As a customer, I trusted Selfridges to handle returns fairly and professionally. Instead, I’ve been left with a costly item I cannot wear, and no proper explanation or resolution. I expected better from a high-end retailer and now I feel completely let down.

Buyers beware: If anything goes wrong, don’t expect Selfridges to take responsibility.

Bought a faulty phone case from them, There customer services emailed me a return label which I used to send it back tracked, They received the item back 2 weeks ago and have confirmed they have it but still will not refund me and keep saying there looking into it on every email I send them. AVOID they seem to now be scammers with the worst customer service I have ever received !

I visited Selfridges in London today and was very impressed with the quality of service I received. Reuben was extremely helpful, even though he was clearly very busy. He remained professional, friendly, and approachable throughout, with a smile that made my shopping experience so much more pleasant. It’s rare to see someone manage high demand with such professionalism and care. Thank you, Reuben, for going above and beyond!

5 stars for William at the Mind Games counter. He was knowledgable, genuinely seemed passionate about fragrance and the brand, we talked for 10 mins as he showed us several fragrances with kindness and patience. I would only buy if it was from him

We visited Selfridges last week & went to the Creed Counter in the perfume section. Little did we know that by doing that, it would make our day! We were looked after by Graziano who made us want to just stay at his counter all day. Had all the time in the world for the 3 of us and literally treated us like royalty. We were in London to see a show and this just set us up for the best day!!

One of the best customer services out there. Always happy to help and deal with any issues quickly. Been buying from Selfridges for years and will continue to do so

Awful customer services , for a landmark store. Brought a very expense Fellows kettle, paint start peeling off , less then a year old , but as purchased over 6 months ago, told basically buy customer services to go away , never buy from them again

Awful customer service, item was incorrectly delivered by DPD and just dumped in my hall way and presumably stolen. I have clear instructions on the DPD app not to leave things in the hall way. Selfridges are saying it was "correctly" delivered, I will never buy from you again!

I visited Selfridges Friday 21st March and brought a smart watch from Tekzone technology, just wanted to thank Rohan in taking the time to connecting the watch to my phone, he explained everything to me and was so kind, we need more people like him, he gave great customer service, well done Rohan

Spent hours in Manchester City Selfridges. Stand out star was Pamela on Prada. She swooped us up with a spritz of perfume as we got off the escalator and the rest is history. Pamela was friendly and knowledgeable. We had no intention of visiting Prada but we are glad we did. We will make a beeline for Pamela next time we visit. What a saleswoman
My daughters and I had a wonderful time in Bottega too. The manager was quite possibly the happiest person I saw all day. Great food and great service. A marvellous day all round

I would like to express my sincere gratitude for the excellent service provided by Helena, who works in the children's department at the Bonpoint store. She was very professional and kind, and she helped us a lot. That’s why I give her the highest rating. I wish the service was always at the same high level as what she offered us.

Shopped there while on business. Purchased 1100 pounds worth of clothing and arranged to have it shipped to my home in the US. To date, no goods, no emails, they cannot find the tracking number. Have reached out multiple times only to be told they are investigating, thank you for your patience, etc (similar to what several others have posted). I submitted receipts with date, time, bar codes, product numbers and salespersons name. I assume salesperson has stolen my purchase. Never shop there

I had an excellent experience at Selfridges in the Trafford Centre thanks to Catherine, Sabina, and Jules. They were incredibly helpful with my exchange of items for my little baby and went out of their way to offer some great shopping tips. Their customer service was top-notch, making my visit stress-free and enjoyable. Thank you for your amazing help—I'll definitely be back!

I ordered a pair of lovely earrings online which were sadly damaged on arrival - already tarnishing and scratched. I spoke to customer services online and immediately she saw the issue, arranged a return and offered a refund once they had got back to the warehouse. So I followed through and sent them back only to be told they cannot be returned due to hygiene reasons. I understand this if it was a change of heart, but its wasn't. They are visibly damaged on arrival and need to be replaced/refunded. They haven't been used, the packing is all intact etc. Having then spoken to customer services on the phone they now need to review it to 'see if they can offer me anything' - essentially they are now going to refuse the return and are not holding by the chat (of which I have a transcript) that clearly states I will get a refund. Promised an update in 24-48 hours but haven't had any. Will be going through my credit card company to claim. Have bought a lot from Selfridges over the years and it's my favourite London department store but I'm not ever going back as the treatment is appalling.

I went to SELFRIDGES in Trafford Centre I had great experience with SHU she is very friendly and easy to talk to very polite I bought kids clothes thank you so much Shu definitely back again buy some more kids clothes xxx

Some of the worst customer service I've ever dealt with. Placed an order on 29.12 and its still missing 2 weeks later. I've reached our via phone, email and chat and they don't want to know. Now I'm over 50 pounds out of pocket and they don't care. Never shop here.

Just as a warning, I was told today that Selfridges only cover faulty goods for 6 months. I bought a Ted Baker handbag in June 2024 and the handle broke on 01 January 2025 but as it is over 6 months old they say it is not covered. I expected more from a store with a prestigious name but was obviously wrong!

Website is the slowest piece of garbage i've used. Will never gift or expect a selfridges gift in the future.