Excellent customer service by Ruby, my problem was regarding a direct debit which was sorted out very quickly with a follow up email with helpful advice. Thank you. I have been with SEFE for gas for... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult. With an inad... Se mere
Virksomheden har svaret
Sam Credit Team. A big thank you for Sam for not only picking up an issue that she could've pass along but being prompt on same day replies and also being thorough and honest with what can be done.... Se mere
Virksomheden har svaret
I have been working closely with Debbie Worrall for the past year. She has gone above and beyond to ensure we received our refund, and helped me clear down and consolidate across numerous accounts. Th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Here at SEFE Energy, we supply gas, electricity and green energy to a huge range of businesses, big and small. Businesses run on energy. Not just gas and electricity, but human energy. The kind that isn’t satisfied until a problem is solved or a service improved. That’s what drives us at SEFE Energy, and keeps us always reaching for better. We’re constantly finding new ways to improve our service and make things simpler, so you can get on with running your business. We’re the home of positive energy, offering creative solutions to your business energy problems.
Kontaktoplysninger
SEFE Energy 5th Floor, 8 First Street, Manchester, M15 4RP , M15 4RP , Manchester, Storbritannien
- marketing@sefe-energy.com
- sefe-energy.co.uk
4,6
Fremragende
368 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Super efficient from Joy and Krystal
Super efficient from Joy and Krystal. Excellent customer service
23. april 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Helpful and efficient
I have always found the customer service staff to be very helpful and efficient
15. april 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
call was answered quickly
call was answered quickly, and dealt with my query quickly and professionally
17. april 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
FAST SERVICE SORTED PROBLEM VERY QUICKLY
17. april 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Lady on the phone was very helpful
Lady on the phone was very helpful, requested a copy of an invoice and received it straight away from her.
Asked a different person yesterday and as of this morning had not received it.
15. april 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Never Again
DO NOT USE THIS COMPANY. We've just had 18 months of absolutely appalling service. Call centre never answers the phone, emails are not replied to. I've been waiting for a bill for December last year for three months now. Today I got a threat of legal action. How can I pay if not informed? These people had the highest prices of any of my neighbours and the incompetence was breathtaking. Finally we're out of contract but I'd like to warn as many people as possible of getting involved with this shower. They are appalling.
1. april 2025
Uopfordret anmeldelse
Besvarelse fra SEFE Energy
Good morning,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service. To help resolve this issue we need more details from you. Please email your name, account or MPRN/MPAN number and contact number to complaints@sefe-energy.com and we’ll get right onto it.
Kind regards,
Aidan
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Besvarelse fra SEFE Energy
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will contact you with more details very soon. We apologise for any inconvenience caused. Luke.
Helpful and understanding service.
24. marts 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Slow Bills But Accurate & Good Helpline
Business gas bills arrive are produced quite slowly but are accurate and the pricing is fair. Called the helpline today due to an issue with the online portal. Call answered within a couple of minutes. Spoke to Amber who took the time to resolve my queries and email invoices to me.
18. marts 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
The member of staff answered the phone
The member of staff answered the phone
promptly and sorted my question professionally.
17. marts 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I was really frustrated and unhappy…
I was really frustrated and unhappy until I spoke to Wesley who really helped me through the process and explained what happened shouldn’t off he took it into his personal hand which he didn’t have to do to make sure my complaint was prioritised and that was resolved as soon as possible which it was solved with 24hrd really amazing customer service in the end andAndrew/Karen from AR who picked up the email right away and agreed to refund without hesitation.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Excellent customer service
As a small educational Trust, we often need to liaise with Keelan Corrigan at SEFE to help access energy bills and related queries. Without exception, Keelan is helpful and professional to ensure that we gain fast access to the documents or knowledge we require. It is invaluable to receive such reliable and high quality service.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I have been chasing an issue on our…
I have been chasing an issue on our account for approximately 7months with no resolution. After speaking with Wesley O’Conner and Hannah Baxter the issue was resolved within 48 hours.
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very helpful staff member
13. februar 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Took months to respond
4. februar 2025
Besvarelse fra SEFE Energy
Good morning,
Thank you for taking time to leave us feedback. We're very sorry to hear you're not happy with our service. One of our colleagues in or complaints department will email you with more details. Please do look out for this email as it contains important information about this specific case. Do not hesitate to email back or call 0161 837 3395 if you have any further queries. We apologise for any inconvenience caused.
Kind Regards,
Aidan
The SEFE Team
Horrible communications
Since June 2024, I have been communicating with SEFE about an enormous invoice I received in August 2024 based on rates of the previous occupants of the building I live in. Every time (after weeks of waiting) I get a different email address to have to write to. I really frustrates me how inefficient the communication is.
11. februar 2025
Besvarelse fra SEFE Energy
Dear Dirk,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service.
We will soon be in touch as we would like to discuss your concerns in more detail. We are intent on providing excellent customer service and appreciate any feedback that can help us to improve in this regard.
Kind Regards,
Will
Our account was out of balance and Anna…
Our account was out of balance and Anna went above and beyond to assist with resolving which invoices were missing from our system. Quick response to emails. Thank you!
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Helpful and informative
Helpful and informative. Excellent service!
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very quick response
Very quick response. My query was resolved straight away.
Much, much, much better than OVO and YU Energy who frustrate the hell out of me !
Thank you Stevie :)
6. februar 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.