Excellent customer service by Ruby, my problem was regarding a direct debit which was sorted out very quickly with a follow up email with helpful advice. Thank you. I have been with SEFE for gas for... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult. With an inad... Se mere
Virksomheden har svaret
Sam Credit Team. A big thank you for Sam for not only picking up an issue that she could've pass along but being prompt on same day replies and also being thorough and honest with what can be done.... Se mere
Virksomheden har svaret
I have been working closely with Debbie Worrall for the past year. She has gone above and beyond to ensure we received our refund, and helped me clear down and consolidate across numerous accounts. Th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Here at SEFE Energy, we supply gas, electricity and green energy to a huge range of businesses, big and small. Businesses run on energy. Not just gas and electricity, but human energy. The kind that isn’t satisfied until a problem is solved or a service improved. That’s what drives us at SEFE Energy, and keeps us always reaching for better. We’re constantly finding new ways to improve our service and make things simpler, so you can get on with running your business. We’re the home of positive energy, offering creative solutions to your business energy problems.
Kontaktoplysninger
SEFE Energy 5th Floor, 8 First Street, Manchester, M15 4RP , M15 4RP , Manchester, Storbritannien
- marketing@sefe-energy.com
- sefe-energy.co.uk
4,6
Fremragende
368 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
19. september 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Good customer service
Great customer service. Resolved my issue in a couple of minutes.
17. september 2025
Uopfordret anmeldelse
Besvarelse fra SEFE Energy
Good morning,
Thank you for taking time to leave us feedback and for the call earlier today. We're very pleased to hear you're happy with the service provided.
Kind Regards
Aidan
Quick, helpful advice and action
Changed my billing address quickly and efficiently without hassel
5. september 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Efficient and friendly service
I rang with a query and the young lady was so helpful, and pointed me in the right direction straight away.
3. september 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
The lady I spoke with today was…
The lady I spoke with today was extremely helpful and friendly.
3. september 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Kendra who took my call
Kendra who took my call, was very helpful, very professional and understanding
12. august 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Do not use this company
£475 of standing charges for a bill of £11 for Gas used!!! and this is legal. They are not interested in small businesses but only communicate this once you have contacted them. Poor communication for change of ownership & out of contract pricing with ridiculously high charges. This should not be allowed, shame on these companies.
20. august 2025
Besvarelse fra SEFE Energy
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will contact you with more details very soon.
Kind Regards
Luke
SEFE Energy
Been happily with them for the past 5…
Been happily under contract for the past 5 years, letter received this week to say we are too small and to go elsewhere as they will not be renewing our contract.
Nice after 7 years of supply with yourselves this is how your treat a loyal customer, poor show guys
20. august 2025
Uopfordret anmeldelse
Besvarelse fra SEFE Energy
Hi Martin,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service. So we can help further, we need more details from you. Please email your name, account or MPRN/MPAN number and contact number to complaints@sefe-energy.com and we’ll get right onto it.
Thanks,
Will
Toni.F is always so responsive and…
Toni.F is always so responsive and answers all questions when it comes to raising tenders on behalf of clients- which makes the process smooth for all parties involved !!
19. august 2025
Uopfordret anmeldelse
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Great Customer Service
Imran, who looks after our company account, provides great customer service, and always replies to emails promptly.
They display patience / are happy to work with us in terms of when payments to them can be scheduled by us. Very helpful.
13. august 2025
Uopfordret anmeldelse
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Agent helpful and courteous
Agent helpful and courteous, provided information needed and emailed copies.
13. august 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very helpful and efficient staff
Very helpful and efficient staff member sorted my problem within minutes.
12. august 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
My call was handled professionally and…
My call was handled professionally and successfully to enable us to work together to ensure the account is recorded accurately.
7. august 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very good and helpful customer service.
Very good and helpful customer service.
The adviser was very helpful and knowledgeable and answered my queries.
21. juli 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
After telling us for weeks that they…
After telling us for weeks that they did not supply the electricity to our property we are now having to jump through hoops to set to an account.
Just time wasted, when we should be able to concentrate on our new business!
11. juli 2025
Besvarelse fra SEFE Energy
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will email you with more details very soon. We apologise for any inconvenience caused. Kind Regards, Luke.
Joy was very helpful and provided the…
Joy was very helpful and provided the information I required straight away
10. juli 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
VERY HELPFUL AND EFFICIENT
10. juli 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very Quick and prompt response
9. juli 2025
Besvarelse fra SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.