Wat een verschrikkelijk bedrijf is dit. Aankoop eindelijk kunnen retourneren en nu krijg ik antwoord dat het artikel weer bij mij is terug bezorgd terwijl dit niet het geval is. Ze vragen om foto'... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Toppie verzending snel in huis en scherp aan de prijs tov andere websites. Zeker dat ik hier nogmaals ga bestellen in de toekomst!
My item was left in an insecure place at delivery and when I arrived home it was no longer there. I have been waiting nearly a week now for a response to my email. Have tried using live chat through... Se mere
Virksomheden har svaret
Paar jaar terug paar schoenen besteld helemaal top! November paar opnieuw besteld, helaas waren de maten veranderd. Tot 2x aan toe een andere maat gekregen. Bedrijf reageerde snel voor een retourlabel... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Secret Sales is een online marktplaats met een passie voor mode en waar voor je geld. Je nummer één bestemming voor online koopjes voor bekend lage prijzen, een digitaal outletdorp waar wij slimme kortingen bieden op de laatste trends in kleding, huishoudartikelen, geavanceerde cosmetica en zo veel meer. Wij brengen de meest geliefde merken naar onze website, zodat iedereen kan genieten van deze luxe labels.
Kontaktoplysninger
Storbritannien
- klantenservice@secretsales.com
- secretsales.nl
2,6
Under middel
303 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Dress-for-less.nl rebranding
Dress-for-less.nl rebranding to hide bad reputation?
Absolutely disgraceful experience. I returned a pair of shoes, but the store never even bothered to pick up the package, so it got sent back to me.
I filed a complaint through the Dress-for-less.nl website, clearly outlining their mishandling—but got no response whatsoever, and of course, no refund.
Now the Dress-for-less.nl website has conveniently vanished, and my complaint has mysteriously disappeared from SecretSales too—even though both are part of the same company, Lifestyle Retail Group.
Looks like they’re hiding behind rebranding and corporate reshuffling to ditch responsibility and silence complaints.
Avoid these companies at all costs. They take your money, ignore your claims, and disappear when it suits them.
18. juni 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi there, thank you for taking the time to leave a review and we're sorry to hear there was an issue.
Please note that LRG Online has never had ownership of a Dress For Less NL website - we have a Secret Sales website for our Dutch customers or a Dress For Less website for our German customers.
https://www.secretsales.nl/
https://www.dress-for-less.de/
LRG purchased Dress For Less in March 2024, if you placed an order with them prior to this, we would sadly be unable to assist you.
If your order was in fact placed on Secret Sales NL, please reach out to us with your details and we'll be happy to look into your query: https://www.secretsales.nl/contact-us/
Kind regards,
Secret Sales
Snel geleverd
Snel geleverd , goede prijzen , absoluut niks op aan te merken
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hartelijk dank voor uw positieve feedback! 😍
Alles wat ik tot nu bestel heb werd…
Alles wat ik tot nu bestel heb werd heel snel bezorgd
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hartelijk dank dat u de tijd heeft genomen om uw recente aankoop te beoordelen. Fijn om te horen dat u er tevreden mee bent! We hopen u snel weer te zien 😊
Send faulty trainers back over 3 weeks…
Send faulty trainers back over 3 weeks ago. Numerous emails and live chats keep getting fobbed off. £110 for nothing. Scam of a company.
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi, thank you for leaving your review. Unfortunately, we haven’t been able to locate any details of your order or contact with us based on the information provided.
We sent a request for additional details but as we haven’t received a response, we kindly ask you to ensure your order was placed through Secret Sales. If it wasn’t, please consider deleting your review.
If your query does relate to us, please get in touch via our Contact Us page, so we can assist you further.
Kind regards,
Secret Sales
Prima allemaal
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Bedankt voor uw positieve feedback! 🌟
Een lichte onvoldoende
Een lichte onvoldoende. Het geleverde product was in goed staat, maar... verder was de ervaring vrij waardeloos. Het verkeerde product werd bezorgd (schoenen, drie maten kleiner dan besteld). Communicatie is moeilijk. Retour zenden kan, maar voor rekening van de klant (internationale post).
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hallo, bedankt voor je review en het spijt ons zeer te horen dat je het verkeerde artikel hebt ontvangen.
Wij brengen onze klanten geen kosten in rekening voor het retourneren van defecte of onjuiste artikelen. Je ontvangt een vouchercode om deze kosten te dekken als je ons op de hoogte stelt van het probleem.
Met vriendelijke groet,
Secret Sales
Slow delivery
Ordered sunglasses over 3 weeks ago. Keep receiving emails that the item is on its way. Rubbish, still waiting. It just arrived in my country. They wrote me that the seller shipped it on time. They make it my problem now. First time buy, would not recommend.
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi there, thank you for taking the time to leave a review and we're very sorry to see it was delayed in transit with the courier.
We did not make this your problem, we assured you that this would be raised with the seller so that the courier could investigate. We have since let you know that a refund has been processed, as sadly it has been deemed as lost in transit.
We apologise sincerely for the disappointment caused.
Kind regards,
Secret Sales
Besvarelse fra Secretsales
Het is geweldig om te horen dat je een positieve ervaring hebt gehad bij ons bij Secret Sales en we kunnen je niet genoeg bedanken dat je dit met ons deelt! 🌟
Still waiting for my order to arrive I…
Still waiting for my order to arrive I will be. Taking this company to court.
I have came to the conclusion this company is a Scam
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi there, thank you for taking the time to leave a review and we're sorry to hear your order hadn't arrived at the time.
We can see you contacted us via email and we responded promptly to explain that the seller had shipped internationally and there was a delay in transit, you had access to the tracking information and we can assure you that there is no scam.
We're pleased to confirm the order was delivered after your review was left but apologise again for the delay.
Kind regards,
Secret Sales
Absolute Scammers…
Order number: M004092640-a-A
Absolute Scam, do not order from here. I placed an order for three full sets of men’s lounge wear and all three sets had the t-shirts missing. Within the same order I ordered a three pack of men’s t-shirts and received only one t-shirt! There is no way to call this pathetic company by phone and their chat agents are incompetent and do not reply adequately. I paid for items which I did not fully receive!!! You have to pay to return goods and reading the other reviews they do not fully refund you for returned items.
6. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi Rihanna, thank you for taking the time to leave a review.
To clarify, your order was placed on SecretSales.com but this review has been shared on our NL platform. We note that you have already left several reviews on the UK site, to which we have responded fully.
As a marketplace platform, all orders are fulfilled and dispatched directly by third party sellers. While we do our best to ensure smooth service, any issues with the items received are the responsibility of the seller and we have to liaise with them to reach a resolution - this isn't always something that can be done quickly.
We haven't been able to respond immediately each time you've reached out as your query has required multiple investigations, but the team are doing their best to support you.
We apologise again for the inconvenience.
Kind regards,
Secret Sales
Snel goed en correct
Snelle levering en bij een probleem wordt er goed geluisterd, geholpen en een correcte afhandeling
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
We zijn super dankbaar voor je feedback en zijn ontzettend blij om te horen dat je tevreden bent met je algehele ervaring. We hopen je in de toekomst weer te zien! 🤩
Besvarelse fra Secretsales
Hi there, thank you for taking the time to leave a review and we're so sorry to see that your order took longer than expected to arrive.
We're pleased to see that your dress was delivered on July 7th.
Kind regards,
Secret Sales
Besvarelse fra Secretsales
Dank voor de mooie review!
-Adrian
I missed my delivery on first attempt…
I missed my delivery on first attempt so week had gone by and nothing I give it two weeks and accepted I wasn’t going to receive and just wrote off as loss I want be use again cost me 38 pound to learn that lesson
16. juni 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
I am sorry to hear that. We usually manage to provide better delivery than this. Have you been in touch with our support team? We never intend to leave you with empty hands.
-Adrian
they sell counterfeit items and when…
they sell counterfeit items and when you finally get a refund because you,ve gone through PayPal, to take the mick .they give me refund of 1p...stop selling crap then
8. juni 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi Lee,
I am sorry you had this experience. We take these allegations very seriously. If you have not already, please get in contact with our customer service through the numerous available channels so we can address this for you, and with the source of the offending items.
-Adrian
Besvarelse fra Secretsales
We doen het graag!
-Adrian
Bestellen bij dit bedrijf is kiezen voor zekerheid tegen een goede prijs
Bestellen bij dit bedrijf is betrouwbaar tegen een goede en eerlijke prijs. Tevens worden de producten smel geleverd
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Blij te horen dat het bevalt!
-Adrian
Sandalen netje verpakt en snelle…
Sandalen netje verpakt en snelle levering
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Bedankt voor het mooie review!
-Adrian
Retourzending
Na retour zending werd ik snel geholpen door de klantenservice, geld werd de volgende dag teruggestort.
17. maj 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Blij dat we er een positieve ervaring van konden maken.
-Adrian
Quality of "Nike???" track suit bottoms…
Quality of "Nike???" track suit bottoms was very poor. Material was cheap polyester with nylon lining. They were shapeless and poorly stitched. I do not believe these are an authentic Nike product. Beware.
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi Paul,
I am sorry to hear you had this experience. If you have not already contacted our customer support team, please do; I am sure they can sort this out for you.
-Adrian
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.