Wat een verschrikkelijk bedrijf is dit. Aankoop eindelijk kunnen retourneren en nu krijg ik antwoord dat het artikel weer bij mij is terug bezorgd terwijl dit niet het geval is. Ze vragen om foto'... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Toppie verzending snel in huis en scherp aan de prijs tov andere websites. Zeker dat ik hier nogmaals ga bestellen in de toekomst!
My item was left in an insecure place at delivery and when I arrived home it was no longer there. I have been waiting nearly a week now for a response to my email. Have tried using live chat through... Se mere
Virksomheden har svaret
Paar jaar terug paar schoenen besteld helemaal top! November paar opnieuw besteld, helaas waren de maten veranderd. Tot 2x aan toe een andere maat gekregen. Bedrijf reageerde snel voor een retourlabel... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Secret Sales is een online marktplaats met een passie voor mode en waar voor je geld. Je nummer één bestemming voor online koopjes voor bekend lage prijzen, een digitaal outletdorp waar wij slimme kortingen bieden op de laatste trends in kleding, huishoudartikelen, geavanceerde cosmetica en zo veel meer. Wij brengen de meest geliefde merken naar onze website, zodat iedereen kan genieten van deze luxe labels.
Kontaktoplysninger
Storbritannien
- klantenservice@secretsales.com
- secretsales.nl
2,6
Under middel
303 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
THE RETURNS HAS BEEN PROBLEMATIC FROM…
THE RETURNS HAS BEEN PROBLEMATIC FROM THE START RETURNED 3 DRESSES STILL WAITING FOR A REFUND ON 1 DRESS just keep getting a automatic reply to say refund on its way not a good company i paid for returns and have receipt would not recommend this company
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi Jill, thank you for your review. We're really sorry to hear about the experience you've had with your return and we completely understand your frustration at waiting for your refund.
We do want to clarify that once a return is received by the seller it can take 7 to 10 days for them to process this and issue your refund, at the time you got in touch with us, the 10 days had not yet passed.
However, we've checked this again for you today and are pleased to confirm that your refund has now been issued. A member of the complaints team will be in touch confirming this for you.
Kind regards,
Secret Sales
Wat een vreselijk slecht bedrijf
Wat een vreselijk slecht bedrijf is dit. Een order bij Secret sales geplaatst, zou binnen 3 dagen geleverd worden, meer dan 3 weken later nog steeds niets ontvangen. Daarnaast meerdere keren contact gezocht, wordt toegezegd dat er binnen een werkdag reactie komt, maar natuurlijk, is dat totaal niet zo, je hoort helemaal niets meer.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hallo, bedankt voor uw recensie en het spijt ons te horen over uw ervaring.
Helaas hebben we uw bestelling of eerder contact met onze klantenservice niet kunnen vinden op basis van de informatie in uw recensie.
Om dit goed te kunnen onderzoeken en u de juiste hulp te kunnen bieden, hebben we via Trustpilot aanvullende informatie opgevraagd. Reageer alstublieft zo spoedig mogelijk, dan zal een medewerker van onze klachtenafdeling de zaak voor u bekijken.
Met vriendelijke groet,
Secret Sales
Ik heb een jurk besteld
Ik heb een jurk besteld. Ik wil deze terug sturen zie helemaal mijn order niet als ik inlog. Per mail krijg ik een link die herkent de order nummer en mijn postcode niet. Dus kan zo niet terug sturen. Als je chat dan is niemand beschikbaar of ze zijn gesloten.ik ga nooit hier bestellen.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hallo
Het spijt ons te horen dat u problemen ondervindt bij het regelen van uw retour!
We hebben uw e-mailticket beantwoord en we doen ons best om dit voor u op te lossen. Houd uw inbox in de gaten! 😊
Met vriendelijke groeten,
Secret Sales
Three times..
First my order was cancelled without updating me. (had to reach out for myself)
Second order was ony partially delivered, also without communication.
Service desk response on simple questions within 2 days. Difficult questions not at all.
Last, the item that i did receive returned. You have to pay the costs but don't get the label. Smells like a fraud company...
Orders 2000095639 en 2000096059
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi there, thank you for your review and we are truly sorry to hear about the experience you have had.
The issues you have described are not the standard we aim to provide and we take this feedback seriously.
We have been unable to locate your order using the details available here and have requested some additional information via Trustpilot.
Please do respond at your earliest convenience so we can look into this fully and assist you accordingly.
Kind regards,
Secret Sales
Goede merken en redelijke prijzen
De mooie merkproducten met redelijke prijzen.
20. april 2026
Uopfordret anmeldelse
I have previously left a review on an…
I have previously left a review on an item that should be delivered 2wks ago that I’ve not received . This waiting to be updated on a date for delivery as the maximum time I was told for international orders was 2 wks and this time has surpassed .
Order number: M005176265-a-A
Pls could someone update me as I’m left in limbo or have a genuine contact details for Updates
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi there, thank you for taking the time to leave a further review.
We can see that this matter is already being handled directly by a member of our Complaints Team and that updates have been provided to you via email, including a further update sent recently.
As previously advised, the seller confirmed on 06/05/2026 that the replacement parcel was dispatched internationally and could take up to 2 weeks for delivery depending on customs and courier processing. At this stage, the full 2 week timeframe has not yet passed.
We can also see that the tracking has now updated further and a member of our Complaints Team will contact you again via email shortly with the latest update.
Kind regards,
Secret Sales
Zeer netjes en uiterst betrouwbaar. Ook zo belangrijk.
Helemaal geweldig. Geheel op de hoogte gehouden van de reis van mijn pakket (dat volgens mij uit Polen moest komen). Klantenservice is goed bezig. Netjes en betrouwbaar. Producten ook keurig geleverd en van zeer goede kwaliteit. Ben er erg blij mee! Kudos.
14. marts 2026
Uopfordret anmeldelse
V poor customer service
I wrote a previous review which highlighted that the customer service I am currently experiencing is extremely poor. I have subsequently received a response to my review via Trustpilot and email. Yet no basis to it, no actual information. Just a standard response. So my delivery was due on Saturday, it's not been delivered. You have not responded to my emails to customer service regarding when it will be delivered, not provided an explanation to say why it has been delayed. Just an email outlining it will be delivered on Tuesday, yet you emailed me previously to say it would be delivered on Saturday - v poor customer service. Please respond with a factual response to Trustpilot!
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi there, thank you for taking the time to leave a review and we’re sorry to hear about your experience.
I would like to clarify that In your previous review, the information provided did not initially include the details needed for us to locate and review your order, which is why a more general response was initially provided requesting further information. Thank you for now supplying these details, as this has allowed us to look into your case further.
We’re very sorry that your parcel was not delivered on the original estimated date. It appears there was a delay with the courier, which, while outside of our direct control, we understand is frustrating and not the experience you were expecting.
I can see that the parcel has now been successfully delivered. A member of our Complaints Team will also be in touch with you directly to follow up and provide any further clarification.
Kind regards,
Secret Sales
Zeer snelle levering en kwaliteit was…
Zeer snelle levering en kwaliteit was weer goed zoals altijd.
30. april 2026
Uopfordret anmeldelse
Terrible customer service and costly…
Terrible customer service and costly returns. Avoid.
I am very annoyed with my experience. They sent me the wrong item (incorrect size), but trying to get a hold of someone took me three days. When somebody finally got back to me, they gave me a returns code, but didn't bother to ask if I actually wanted the correct item or size to be sent out.
Because of their mistake, I now have to re-order the item myself in the right size. This means I have to pay the £5 delivery fee again just to get what I originally ordered. To make matters worse, returning the wrong item they sent is also going to cost me another £5. It is ridiculous that I have to pay for their error.
The customer service is genuinely bad. There is no phone number to call, and no one follows up. I tried the live chat twice and waited over two hours each time with no response.
Honestly, I would rather pay a bit more and buy from a store that offers free returns and actually has proper customer service in place. It isn't worth the hassle.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi there, thank you for taking the time to leave a review and we’re sorry to hear that you’ve experienced this issue.
Unfortunately, we’ve been unable to locate an order using the details available here.
To ensure we provide you with the most accurate support and properly address the concerns you’ve raised, we need a little more information.
We’ve requested the relevant information via Trustpilot. Please respond at your earliest convenience so we can investigate fully and assist you accordingly.
Kind regards,
Secret Sales
Good experiences
So far we have bought many products from SS and if the retail value is to be believed saved many hundreds of pounds. Delivery has been quick. In short no complaints.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
We're delighted to hear that everything went smoothly with your order. Thank you so much for leaving us a review, it really means a lot! ✨
Anybody thinking about using this…
Anybody thinking about using this company, look at the reviews. Horrendous!!!
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi there, thanks for taking the time to leave another review.
As we responded before, we can see an investigation was opened with the courier who confirmed your parcel had been delivered over your back gate into your secured garden. We advised that if you believe it was stolen from your private property, to report this to the police.
You have mentioned having proof that the item was not delivered and we've asked you to forward this to us, but we've not received a response.
Kind regards,
Secret Sales
Very poor customer service
The product that we purchased was a North Face hoodee. We purchased it before xmas. It was immediately apparent that the product was defective. It was extremely difficult to get a response from them, very poor customer service. Eventually we forwarded photos as requested and then returned the product. Since then and despite repeated emails requesting that they resolve the situation they have ignored them all. I would recommend that you do not use them.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi there, thanks for taking the time to leave a review and we're really sorry to hear there was an issue with your purchase.
It would appear we sent you the return instructions on January 29th, however you contacted us on February 3rd to say you were unable to follow them as the returns window had expired (on January 31st). We provided you with an alternative method of return which unfortunately, as a result of being outside of our usual return policy, meant it takes a little longer to reach the third party seller.
We're pleased to see your refund has been processed now but apologise for this delay.
Kind regards,
Secret Sales
Waardeloze communicatie
Waardeloze communicatie, ik wacht al 6 weken op een pakket, die spoorloos is. Ik moet betalen, en NIEMAND staat me te woord. De chat is ALTIJD OFFLINE. Heb al tientallen malen mijn zorgen geuit, zonder response.
22. februar 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hallo, bedankt dat u de tijd heeft genomen om een recensie te schrijven. Het spijt ons te horen dat u een probleem heeft ondervonden.
Helaas hebben we uw bestelling niet kunnen vinden met de hier vermelde gegevens.
Om u zo goed mogelijk te kunnen helpen en uw problemen naar behoren op te lossen, hebben we wat meer informatie nodig.
We hebben rechtstreeks contact met u opgenomen om de relevante informatie op te vragen. Reageer alstublieft zo snel mogelijk, zodat we uw probleem volledig kunnen onderzoeken en u verder kunnen helpen.
Met vriendelijke groet,
Secret Sales
J ai commandé une montre
J ai commandé une montre, vu les avis j étais pas trop sûr de commander. Mais je voulais vraiment l objet proposé et finalement rien à dire aucun problème 👍
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Merci beaucoup pour vos commentaires positifs, nous les apprécions vraiment! 😊
Besvarelse fra Secretsales
Bedankt voor je positieve feedback!
Slechte communicatie
Bestelling gedaan en moest code invullen, dat ging helaas mis.
Nogmaals gedaan en bleek ineens 2 bestellingen te hebben! Al 2x geschreven dat ik er maar 1 hoef.
Automatisch gegenereerd antwoord, maar gebeurt verder niets, allebei worden niet verstuurd.
Inmiddels hoef ik ze allebei niet meer, weinig vertrouwen in.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hi there, thanks for sharing your feedback.
We have sent you a request to move your review to the correct Trustpilot platform, as your order was not placed on secretsales.com (UK)
Kind regards,
Secret Sales
defecte bestelling proberen retour te…
defecte bestelling proberen retour te zenden, ben een uur bezig geweest de klantenservice is met geen mogelijkheid te bereiken. denk goed na wat je je besteld eenmaal binnen kan het meer terrug gestuurd worden.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Hallo, bedankt voor uw feedback. Het spijt ons zeer te horen dat u een defect artikel heeft ontvangen.
Het is absoluut niet waar dat u artikelen niet kunt retourneren. Als u nog steeds hulp nodig heeft, kunt u contact met ons opnemen via e-mail, live chat of sociale media.
Met vriendelijke groeten,
Secret Sales
vind de kleding wel mooi
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Secretsales
Bedankt voor je 5-sterrenbeoordeling!
Very poor customer service!
Re order no. m004514652-a-a2:
I first contacted this company on 27th December 2025 regarding a label for returns which they eventually emailed me on 5th Jan. I received an email from them on 8th Jan confirming receipt of my returned items. It is now 21st January and my order status is still sitting at shipped and I have not received any refund for returned items which total £291 despite me emailing them. I can find no way to raise this issue as a formal complaint on their website, and am appalled at their complete lack of customer support.
8. januar 2026
Besvarelse fra Secretsales
Hi there, thank you for taking the time to leave a review and we are sorry to hear there was a delay in receiving your refund.
As you were unable to use our normal portal, we provided an alternative resolution which meant the parcel was first returned to our holding hub before being forwarded on to the third party seller. This unfortunately did mean the return process took slightly longer.
We are pleased to confirm, we emailed you last week to let you know your refund had been processed.
We apologise again and thank you for your patience.
Kind regards,
Secret Sales
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.