I am on my second bottles of the mineral shampoo and mineral conditioner. As I have got older my hair and scalp have become very sensitive and tricky to manage. These products cause no irritation and... Se mere
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Se, hvad kunderne siger
Originally bought some products for my husband who suffers from psoriasis, the shampoo, soap and moisturiser has helped his skin so much I looked at products and purchased a BB cream and a matte moi... Se mere
These products never fail to amaze me from the luxe aromas to the creamy formulas and pure ingredients. I am addicted to the 3 seaweed scalp mud, the best solution for frizzy hair EVER and I’ve tried... Se mere
Virksomheden har svaret
I purchased the pink salt shampoo and conditioner and the mineral BB cream tinted moisturiser. I have eczema in my scalp and around my ears and it is too early to say if the shampoo and conditioner wi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af skønhedsprodukter
- Engrossalg af skønhedsprodukter
- Kosmetikbutik
- Kosmetikproducent
- Hårproduktbutik
Skrevet af virksomheden
Solve problem skin. Live confidently. Minerals are essential for optimal skin health. Sea Magik's trusted mineral skincare has delivered outstanding skin health and confidence to over 2 million customers since 1981.
Kontaktoplysninger
Orchard House, Winchet Hill, TN17 1JY, Goudhurst, Storbritannien
- +44 (0)1580 211055
- support@seamagik.com
- seamagik.com
4,7
Fremragende
102 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Soothes perimenopausal redness and sensitive skin
My skin has gone bonkers during perimenopause, but Sea Magik was a godsend when nothing else worked. The mud mask deep cleanses my pores but doesn’t trigger redness or sensitivity, plus you can easily get two treatments from one packet; several more if only using on T-zone. Lock that ingredients are natural, with no chemical nasties to trigger a reaction.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Dear Helen, thank you so much for taking the time to leave such a lovely review of our products. We were thrilled to hear how our Algimud Mask has helped your perimenopausal and sensitive skin. Stories such as yours really help us as a small, family-run business, reach more people and help them with their skin health. Best wishes, the Sea Magik Team x
I loved these products for my skin
I loved these products for my skin! For the first time in a long time my skin wasn’t dry, itchy and painful which it so often is because I suffer with really bad outbreaks of psoriasis on my legs.
14. juli 2024
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Dear Barbara, thank you so much for taking the time to leave such a lovely review of our products and we're thrilled to hear how it's helped you with psoriasis. As a small, family-run business, reviews like this help us help more people with their skin health. Best wishes, the Sea Magik Team x
Skin Softener has changed for the worse
Used their skin softener for 20+ years it cleared and kept my psoriasis Away. They changed it from the 330 ml bottle to a75ml tube so a bit of a price rise. But, worst of all it no longer keeps my psoriasis away, it came back and I notice the product is now gritty! I got a bottle of old stock Thankfully it has cleared it up again. so product changed but no longer effective for me. I've just bought 6 bottles of old stock!
10. april 2024
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Dear Susan, we'd like to make this up to you, please can you email support@seamagik.com and someone will help you.
Torn: fab products vs Horrific advertising
I’m 50/50 with this brand at present & wondering whether to jump ship and go elsewhere.
The products that I have used are brilliant, I adore them and have been recommending and gifting … however, the social media = ☠️ horrific.
I actually feel embarrassed recommending this brand to people as the first thing they ask for is if they are on IG. And I have to do the “Well yes, BUT…” which is cringey and annoying. . . “the page doesn’t remotely reflect the items, products and results💯, honest” -customers shouldn’t have to be doing this for a brand!
The page repeatedly shows several middle aged females, with no comprehension as to angles, lighting or how off-putting their tones and visuals are.. very VERY poor marketing decisions being made by management there. . . and very poor feedback from friends and family too.
Would I recommend the items I have used, very much so!!! Do I have to flick past their posts- every single time!
Such potential in this brand.. IF they trusted it in the hands of more appealing advertisements/ people etc
12. januar 2024
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Thank you for sticking with us despite these concerns. We’re committed to growing and evolving, and we hope to continue impressing you with not just our products but our entire brand experience moving forward. Please don’t hesitate to reach out if you have any more thoughts or suggestions!
Lovingly packaged-great product
I ordered a massive bag of epsom salts, I love a good long bath and saw these were half price. I usually go with bog standard but the price for the amount you get, really caught my eye,
Delivery was speedy, lovingly packaged, and I shall enjoy these for weeks to come, they are absolutely devine, a real treat, thank you!!!
15. juni 2023
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Dear Katie, thank you for taking the time to leave such a lovely review, we're delighted to hear your Epsom Salts arrived quickly and safely.
No response = no order
They only reply to messages weeks later. It's ridiculous. I'll stick to ordering Sea Magik products through Amazon.
24. marts 2023
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Hello, I'm sorry to hear that this is your experience of Sea Magik. Please kindly share your email address with me so that I can look into this for you. Jade@seamagik.com
I ordered a few weeks ago and still…
I ordered a few weeks ago and still haven't received my item. I wrote out to the support email provided numerous times to check on the status of my order and had no response. Very poor customer service. Feel like I have wasted my money.
29. december 2022
Uopfordret anmeldelse
Besvarelse fra Sea Magik
We’d love to win you back! We have significantly improved our customer service since you left this review. Please send us an email to support@seamagik.com x
Great products - but poor customer service
I am a fan of the Sea Magik scalp shampoo and conditioner, and the gel factor 50 suntan lotion, BUT my most recent order leaked in the box, and despite 3 emails to their support email I have had ZERO response. Very poor customer service and I will think long and hard before I place any more orders.
25. juni 2022
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Hello Nicola, I am so sorry to hear this - I have found your original email to us. Jade emailed asking for your address 27/6/2022 and I can't see a reply from you (so sorry if you didnt recieve this), but I should be able to find your address on your original order so I will look now. We will ofcourse send you a replacement for your inconvenience. I will get this out to you today, and pop in a free 21 mineral mist which shoud be lovely to cool you down in this weather! I hope you enjoy your products once you receive them.
Hiding negative reviews, inferior product rebrand
The company has rebranded products and reduced the concentrations of the deep sea mud. The products especially the conditioner are poor now. I put a review on their website but they are filtering them and only seem to have 5* reviews on there and they look suspicious. I will try again and if it doesn't work will report them.
Update : The reply is unsatisfactory and the old formula was perfectly 'Clean and concious' and if the deep sea mud didn't fit why have they not totally removed it from the new formulation! They just have profits in mind and not the quality of the product.
9. oktober 2021
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Thanks so much for taking the time to write this review. We are sorry to hear you don't love this new formulation as much as the original. As a team we were huge fans of the old formula, but we now love this new formula even more and hope you will too. I would like to reassure you that none of the ingredients have been watered down. The consistency has changed a little as it has been reformulated in line with our new 'clean and conscious' policy, ensuring we are using as many natural Spa ingredients as possible. If you would like to try an alternative product or get further skincare advice from one of our Skin Experts, please contact us at support@seamagik.com and we would be more than happy to help. Just to let you know we have been changing our reviews platform to ensure we can reply and manage reviews ( we couldn't previously) so not reviews have been posted for a while. Please feel free to add your review to our site, it is now automatically published. Look forward to hearing your thoughts, as a small business we reply on your feedback to improve!
The products seem great but not the website
The products seem great, but the website is hard work and I eventually ordered some products and got as far as ordering and would not work so I lost patience and left the website.
25. juli 2021
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Hi Linda, thank you for your review. We are glad to see you love our products! Regarding the website, it is ever evolving and we love to get clear feedback so we can address any issues you may have had and ensure the website is the best it can be. We have just done a large update on the checkout so if this was your pain point please do try again. If you are still struggling, there may be sepeicifc issue and you can call the office direct 10-1 and 2-4 and we can put your order through on the phone. Hope this helps and you're willing to give it another go to, thank you!
Outstanding Service!
I placed an order yesterday at 3.30pm.. My parcel arrived at 2.05pm TODAY!
Outstanding service, Excellent delivery time, and the postage was Free.
I'm yet to try the products, so will leave another review when I have.
Thank you 😊
10. juli 2021
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Hi Jo, Thank you for your review, lovely to hear this feedback, the warehouse eam work hard to ensure your parcel arrives promptly. How were your products? Please do leave a product review on our website (just head to the product you bought) when you have chance, we greatly appreciate the time, and it really helps our small business improve for you all. Thank you!
The company filters negative reviews…
The company filters negative reviews from being shown on their website.
I am a long standing customer and completed a review to say I was very disappointed with a new formula of a product that had previously been brilliant
11. maj 2021
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Hi Rose, Just to let you know we have been changing our reviews platform to ensure we can reply and manage reviews ( we couldn't previously, which we know is less than ideal) so reviews have been posted for a while. This is now fixed! Please feel free to add your review to our site, it is now automatically published. Look forward to hearing your thoughts, as a small business we reply on your feedback to improve!
Thanks so much for taking the time to write this review. We are sorry to hear you don't love this new formulation as much as the original. As a team we were huge fans of the old formula, but we now love the new formulas even more and hope you will too. I would like to reassure you that none of the ingredients have been watered down. The consistency has changed a little as it has been reformulated in line with our new 'clean and conscious' policy, ensuring we are using as many natural Spa ingredients as possible. If you would like to try an alternative product or get further skincare advice from one of our Skin Experts, please contact us at support@seamagik.com and we would be more than happy to help. Thank you Rose and hope you're willing to give us another go!
Deficient customer service
Deficient customer service. You can buy the products from retail stores i.e HB
4. maj 2021
Uopfordret anmeldelse
Besvarelse fra Sea Magik
Hi Elshan, we are very sorry to hear you feel you didnt get good customer service. We do offer excellent promotions when you sign up to our mailing list, exclusive to us and you're buying from a small family business. We want to get better so please can you explain further or drop us an email at support@seamagik.com and we will respond to your query. Thank you!
This company is fab the prices are…
This company is fab the prices are competitive and products amazing..delivery is super quick. I cannot recommend highly enough.
2. februar 2021
Uopfordret anmeldelse
I ordered the Spa find shampoo &…
I ordered the Spa find shampoo & conditioner (I've been using these for years as it is so good)...Not only did I receive a 30%discount I also got free p & p .My order was received in less than 24hours,now that's what i call a fantastic company to give my business to.Thankyou
28. januar 2021
Uopfordret anmeldelse
Excellent
Excellent
The range of products and their online shop is easy to use and delivery is fast. Love this shop!
29. august 2020
Uopfordret anmeldelse
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