I made an offer on eBay for a table saw and they couldn’t even be bothered to send a counter offer or even reject the offer, it expired itself. If they are like this with a potential buyer I would ha... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good stock of spare parts and tooling, Instant download of spare parts and operating manuals for a vast assortment of machinery even some of the old obscure machines. previously purchased a second h... Se mere
Superb service and quick order processing. They carry all the hard-to-find hardware such as CMT accessories and ER20 hardware for routers (like what Jessem POW R Tek motors use). I like how they sent... Se mere
Virksomheden har svaret
We downloaded the OMEC 750 manual via Scott & Sergeant’s website. All worked perfectly. Our second hand machine is a 1997 model, so I’m hoping the relevant information is contained within. We haven’t... Se mere
Virksomhedsoplysninger
- Butik med snedkeriudstyr
- Leverandør af slibemidler
- Fremstilling af maskiner
- Maskinvedligeholdelse
- Maskinværksted
- Maskinfabrik
Skrevet af virksomheden
Our woodworking machinery showroom near London is packed with new and used machines: Panel Saws, Bandsaws CNC routers, table saws, planers, morticers, tenoning machines and Sanders. We have the largest display of trade and industrial woodworking machines, tools and spares in the UK. New and Used Machines in stock include Martin, Altendorf, Wadkin, Sedgwick, Startrite, SCM, Wadkin, Weinig, Brandt, Homag, Vertongen, Minimax, Centauro, Stromab & iTECH Get expert advice and superb aftersales service. We deliver and install nationwide and can undertake shipping and installation worldwide too
Kontaktoplysninger
1 Blatchford Road, RH13 5QR, Horsham, Storbritannien
- 01403 273000
- Sales@scosarg.co.uk
- scosarg.com
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
So easy to order on line
So easy to order on line. Everything I needed was in stock. Quick delivery times too.

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
fast and efficient service
fast and efficient service. great communication.

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Spindle Moulder
Another piece of machinery purchased from Scott and Sargeant.
Excellent technical advice and customer service, along with good prices, which is why I keep going back to them.
Highly recommend

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Great Service
My old mortise machine broke at 2pm on Monday half way through a job. A quick phone call to Scott and Sargent and they delivered a brand new machine to me by 11am Tuesday morning. Excellent service. I would definitely recommend. Thank you guys 👍

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Fast and helpfull service
Fast and helpfull service. I bought used maschine that didin't have manual, but I needed it. I didin't get any answer from manufacture, so I got an manual quickly and easily from Scott Sargeant

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Fast efficient service
Fast efficient service, what more can you want

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Great company
Great company - always quick to respond with any issues . Top quality products at very fair prices 👍🏻

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Brilliant!!
We have been using S&S for a number of months now. First class products and services. Defiantly worth the money. Reliable and fast delivery too

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Easy to order from and
Easy to order from and. Very pleasant staff great customer service

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Excellent service as always and…
Excellent service as always and delivered promptly the following day

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Great prices, long delivery, poor customer service
Ordered as the price was most competitive, it was nice to have the finance option also (which is not always available elsewhere). There seems to be an issue with using said finance as it delays the order which isn't communicated at any point. Communication and customer service on the whole was poor, as other reviews have eluded to, when speaking to staff on the phone they couldn't have been more uninterested or unfriendly. Having chased a few times our order did eventually arrive (1 month later). I do not doubt that Scott & Sargeant will deliver on any order you make but this experience has been enough to put me off further purchases. If you're not in a rush then order away, if you are needing a quick buy perhaps pay the little extra and go elsewhere. I have only used them on this one occasion so perhaps this is an anomaly...

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
First class service with a personal approach
My third time purchasing from the guys at scott and sargeant.. Came up for the open house and have to say a First class service Adam coultard, soent alot of time with me discussing options and nothing was too much trouble Ive also just had a service carried out and am so pleased.. Steve the engineer made My machinery look and run like new again.. All minor wear and tear items fixed and was happy to take the time to make sure i was happy Im sure it wont be long before i head back for a few more toys

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Great customer service
Very nice people to do business with. I needed to change my order and they were very helpful. Quick delivery too.

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Avoid dealing with Mark Gibson. Rude and unprofessional.
Having dealt with this company prior with appaulling lack of help from Mark Gibson and a flagrant attitude of “I really don’t care” who after I pointed out his attitude, then proceeded to be very helpful and ordered the correct parts I required ( because I’m a novice and don’t know the names of things) although I had a sour taste in my mouth to me the situation had been rectified.
Then second interaction with Mark Gibson, this is just downright appalling and not at all business like. I asked for price on 2 parts, he supplied them, I then asked for an invoice to pay, he sent said invoice. I telephoned to pay the invoice immediately and did so with a very pleasant colleague taking my payment. He said he would inform Mark Gibson I had paid and the items should be expected in perhaps 3-5 days? I’m on vacation and 1 month passes I’m told the parts never arrived.
I contact Mark Gibson directly by email, I receive a response informing me he’s busy and will reply accordingly. Some 3-5 days later no reply to email but my staff inform me the parts have arrived?
I then emailed Mark Gibson to point out he hadn’t replied and what was the reason for 1 month delay in order? I also pointed out this my second interaction with him was also not good.His reply is:
Hi
“Sorry, I don’t remember, but if you have the order now then all hopefully good.”
That reply speaks volumes about this person.

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Personal attention

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Technology is great but sometimes you just need to speak with someone human!
I’ve been buying CNC-related products from Scott+Seargeant for a couple of years now, their service, professionalism, and knowledge are fantastic, I’m quite new to CNC technology and I rely on Scott+Sargeant for advice and guidance when I need it. For regular repeat orders of consumables, I just jump on the website to order, couldn’t be easier. However, if I’m unsure about something or need a bit of guidance I just call and there’s always someone knowledgeable on hand to help. Their prices are really keen, and they always go the extra mile. I had a rush CNC job that required some weekend working, I needed a particular bit to complete the job, I called late on Friday afternoon (past the next-day delivery deadline) and spoke with Louis who called the dispatch team while I waited and confirmed I’d be okay for a Saturday am delivery. My CNC bit arrived 9am the next day. Technology is great but sometimes you just need to speak with someone human!

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Always a pleasure to buy from Scott…
Always a pleasure to buy from Scott Sargeant, brilliant communication from staff and competitive prices.
I live in the Scottish Highlands where most places take forever to deliver to, this company always deliver quickly.

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Very bad service
Ordered a few items and initially the first delivery took place after having to chase them up. From there on the level of service sank like a brick in water, staff seems to be in a hurry when you call them, emails remain unanswered and each phone call turns into another “fobbing me off” and empty promises in order to get me off the phone.
After being (too) patient this has led me to cancel the outstanding orders and go elsewhere (after a month and a half). Had to ring them today to chase them up about my refund (after nearly 2 weeks of cancelling the order) and got this rude person on the phone with no sense of customer service trying to fob me off again, instead of at least giving the idea that they are trying to be working towards a solution.
Even though they do have a massive range of products on their website, I still wouldn’t go with them again due to the very bad service they provide. At the end of the day I do order products as a business to receive them as planned in order to keep my workflow going, and I do fully understand there might be unforeseen hiccups. However, to maintain a reliable relationship between customer and supplier I don’t think it should be too much of an effort to notify and update either via phone or email. And if any cancellations take place a confirmation mail can be send within minutes and a refund can be expected well within a week.

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Very quick delivery
Very quick delivery. Product always as excepted.

Besvarelse fra Scott+Sargeant Woodworking Machinery Ltd
Excellent range of products
Excellent range of products. The tooling I ordered was well priced and arrived by 9:00 next day I haven't had a chance to use it yet, but I'm sure it will do what I require.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







