This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... Se mere
Virksomheden har svaret
For some reason the app no longer works it keeps asking for my account email then sends a text to enter a four digit code to activate my account in the app. After phoning about this and spent hours tr... Se mere
Virksomheden har svaret
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Kontaktoplysninger
20 Eastbourne Terrace, Paddington, W2 6LG, London, Storbritannien
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
God
5 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Sciensus
Hi Sam, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Arrived on time
4. oktober 2025
Besvarelse fra Sciensus
Hi Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Besvarelse fra Sciensus
Hi Steven, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The Belfast team at Sciensus had been…
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worrying and stressful. There was never a time throughout my treatment where I had any problems. I cannot thank everyone of them enough for the care.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sciensus
Hi Bronagh, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Besvarelse fra Sciensus
Hi Mr & Mrs Turner, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Poor communication with patients
My last delivery was outside of work hours, so the driver just left the package on the counter, which stayed there overnight and obviously got spoiled (biologics injenctions).
That's not the reason I'm unhappy.
They don't offer evening or weekend deliveries, so people who work can go s***w themselves. I'm always anxious about how they will get here (to my workplace), and if someone who knows they need to be refrigerated will be on site.
What's more dissapointing is that even though I asked them to make sure that this (botched) delivery is marked as unsuccessful, my app currently shows that I need a new prescription. I need to call, explain to them again what happened and hpefully get my medication. Their mistake becomes my burden.
Lastly, and this is just a feeling I get. The vans look completely normal to me, and the medication is never cold to the touch, even though they claim they use 'specialized refrigerated vans'. Once I saw inside it, as the driver retreived the package and there was no fridge. I don't know...
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sciensus
Dear Paul, thank you for taking the time to write a review. We would like to find out more about your experience so that we can rectify the situation for you. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. We have strict delivery procedures that ensure that deliveries are not left unattended, and if deliveries are unsuccessful, we do our best to ensure that people have a timely re-delivery. We would really appreciate being able to look into this for you, thank you, Anne
Brilliant company
Hospital has recently moved my (meds) home delivery service provider to SCIENSUS. This company are fantastic! Easy to book delivery, set up meds reminders and more. Well done, SCIENSUS - you’re doing a grand job,
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Sciensus
Dear patient, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Great Service
Easy ordering. Great communication. Prompt, polite delivery drivers.
29. september 2025
Besvarelse fra Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivery person was very helpful and…
Delivery person was very helpful and always on time.
30. september 2025
Besvarelse fra Sciensus
Hi Trevor, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The driver texts me when I am next…
The driver texts me when I am next delivery, every thing I ordered is always delivered. Excellent
29. september 2025
Besvarelse fra Sciensus
Hi Gail, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivered on time keeped up to date on…
Delivered on time keeped up to date on when & where helpful staff.
29. september 2025
Besvarelse fra Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent
Arrived on time, friendly, respectful, and caring delivery. All good, no issues.
29. september 2025
Besvarelse fra Sciensus
Hi Evie, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent service from start to finish
Excellent service from start to finish. Very helpful people on the phone. Text messages to say when delivery is scheduled for ie.
2 hour window.
Pleasant delivery guy.
29. september 2025
Besvarelse fra Sciensus
Hi Alfred, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Besvarelse fra Sciensus
Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Great delivery service
Great delivery service, give up to date time slots and drop off’s before yours
29. september 2025
Besvarelse fra Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always on time
Always on time. I have got use to using the iPhone to book deliveries. All good. Thank you very much for all your help.
29. september 2025
Besvarelse fra Sciensus
Hi Jennifer, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always give an excellent friendly service
Always deliver on time …drivers are always friendly and helpful
29. september 2025
Besvarelse fra Sciensus
Hi Val, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Wonderful nurses
I am having great care from all of the nurses who have visited my home...professional, clear communication with me and very friendly!
25. september 2025
Uopfordret anmeldelse
Besvarelse fra Sciensus
Hi Louise, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Besvarelse fra Sciensus
Hi patients.gluchowski. we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always curtious and on time.
22. september 2025
Besvarelse fra Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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