I placed an order on March 2. The website states a turnaround time of 4-5 weeks. It's been close to 7 weeks, and I have not received my images. The website still shows the order as processing. I calle... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’ve relied on Scan Cafe for more than ten years to scan and digitize thousands of my photos taken from the 1950s to 2000. They’ve been reliable and trustworthy and have always done an excellent job... Se mere
Virksomheden har svaret
I appreciated the communication I had with the staff about scanning my photos and various download options. They made sure to follow up at the appropriate times. I also leveraged a reasonable discou... Se mere
Virksomheden har svaret
This company has always produce great products. I had slide photos of my family done years ago and most recently, had them transfer old VHS videos into digital movies (I had another company do this y... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ScanCafe offers the highest quality and most affordable photo scanning, slide scanning, negative scanning, video transfer, and photo restoration services.
Kontaktoplysninger
8766 E. 96th Street, 46037, Fishers, USA
- 1-866-234-3909
- admin@scancafe.com
- scancafe.com
3,6
Middel
3 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Start process in January if you want something by December
Three months to fill order for prints after lengthy wait for scans of a small number of slides to be completed. Multiple promises by customer service to “ look into it” with no follow through.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you for sharing this feedback, and we're really sorry for the delay with your order.
Our standard scanning process typically takes around 4 to 5 weeks. We'd truly like the opportunity to look into what happened and follow up properly.
If you're willing, please kindly share your order ID so we can investigate and review the communication. We appreciate you bringing this to our attention and hope we can still clarify this for you.
The ScanCafe Team.
Scan Cafe made great scans of our very old slides
Scan Cafe makes great scans of our slides and gives us folders that we can download.
They also return the slides to us.
I have had them scan my parent's and my spouse's parent's slides.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you so much for sharing this comment today!
We're glad to hear you're happy with the scan quality and our process until the return! It truly means a lot to us that you've chosen ScanCafe for preserving slides from both sides of your family. We really appreciate your continued confidence in our work.
The ScanCafe Team.
They will spam you till you die
Avoid these guys like the plague. They will never stop spamming you. They spam you from multiple different campaigns and they all offer you the opportunity to unsubscribe, but it won't happen, so just avoid them in the first place.
I got 83 messages from them, 3 were personal.
After writing admin@scancafe… they have been prompt in responding… we’ll see if it worked
15. december 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you for taking the time to share your feedback. We're truly sorry to hear the frustration you've experienced with our email communication.
We'd like to clarify that ScanCafe communicates from a single official email domain, and we don't send messages from multiple unrelated email addresses. With this in mind, we completely understand that receiving a high volume of automated emails can feel overwhelming, and we take this concern seriously.
Our system does send automated notifications related to order updates, reminders, and promotions, but unsubscribing should stop promotional emails. If that didn't work as expected, we sincerely apologize. This is not intentional.
If you'd like, we're more than happy to manually remove your account from our mailing list. You can reach out to us directly through our support channels, and we'll take care of it right away.
We also want to reassure you that personalized follow-up on orders is something we value greatly, and we're sorry if that wasn't reflected in your experience. Thank you again for bringing this to our attention.
The ScanCafe Team.
Watch out for charges you never approved!
I used the ScanCafe service to have some old video tapes digitized. I paid a reasonable fee for that. But without telling me, ScanCafe then began charging my credit card $9.99 per month. They now tell me that is for a "cloud archive service" but there was no indication on the website at order time that I was signing up for any subscription service.
When I called today to cancel this charge and demand a refund for all the past charges, they refused to give me a refund. They claimed that their website showed that I would be signed up for this recurring charge, but they were unable to show me what that looked like, nor able to prove that any such thing was shown to me during the order process. (If they hid such a line in the fine print that few people read, that is in any case unethical.) I have read online that many other customers have the same complaint as me -- being billed for an ongoing service that they never signed up for.
===========
I’m not able to reply to ScanCafe’s reply to my review, so I’m adding my response here. Thank you for your reply. If your checkout process is as clear as you say it is, why not share an image of it with me and the world and let folks decide for themselves? I’m an expert in user interface design and I know that you can make things more or less obvious to users. You have clearly taken steps to make this subscription charge very difficult to see (as I am a careful user and didn’t notice it at all). In my email receipt for the order that details the charges (the only remaining evidence I have of this scam), it lists the fee for the digitization of my VHS tapes ($140), and then under the “Fee” column for the line item “Cloud Archive and Download” it lists no fee, then the “Total” line of the receipt is exactly the same as the fee for the digitization of the tapes. In other words, it says “$140 + X = $140”. This implies that X = $0. And yet X was actually $9.99 per month until the user notices the charge on their credit card and takes action to cancel. If you are a consumer considering using the ScanCafe service, please google “ScanCafe hidden fees” and you will see that I’m not alone in being poorly treated by this company. You will find complaints as well on the Better Business Bureau website, but ScanCafe is not accredited by the BBB (I wonder why!) so you will not find a BBB score. If you are a ScanCafe employee, I would urge you to press your UX team and company leaders to stop these deceptive practices. If you are a member of the leadership team, you know exactly what you are doing — lining your pockets with money that customers didn’t intend to give you. How can you enjoy such ill-gotten wealth?
28. februar 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you for taking the time to share your experience with us. We're truly sorry for the frustration this situation caused, that's never the experience we want for any of our customers.
The cloud delivery option you mentioned is indeed a subscription service, and it appears as one of the delivery methods when placing the order, along with a USB and a hard drive. When an order is placed, customers need to select how they want to receive their files, and activating the cloud option enables digital download access. While the subscription renews monthly, it can be cancelled at any time after downloading the files, and we're always happy to walk customers through that process or cancel it on their behalf.
We want to assure you that this option is not added automatically, it does require confirmation in the order process. At no point is the intention to hide charges, and we are taking your feedback seriously, as clarity in this step is extremely important to us.
We'd be more than happy to take another look at your account, review the charges in detail, and help however we can. Your experience matters to us, and we truly appreciate you bringing this to our attention so we can continue improving our processes.
Thank you again for sharing your comments.
The ScanCafe Team.
Great Service but be careful!
EDITED 12/2/25:
ScanCafe has done a great job scanning photos for me. I sent them a few VHS tapes this time and they had a great price and great service.
The problem is that it's very tricky to not sign up for a MyHeritage account to get the videos downloaded. You need to un-click this option. Without doing that I was signed me for an annual account with 30 days free. 30 days after I got my tapes, I was charged $149.99 for a service that I don't want and will never use.
I reached out and they fixed it. I'll use ScanCafe again because I like their service, but just be careful if you don't want a recurring charge to either not order this service or to cancel before you have to pay
18. november 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you so much for updating your review and for giving us another chance. We're really glad to hear that you were happy with the scanning quality and service, and we truly appreciate your continued trust in us.
We also appreciate you pointing out the confusion around the MyHeritage option. Your feedback is incredibly valuable, and we're glad our team was able to resolve the charge quickly for you.
Thank you again for sharing your experience. We're grateful to have you as a returning customer, and we'll always be here if you need help with future projects.
The ScanCafe Team.
Scam Cafe
I used this company 2 years ago and it was great, so I didn't look at reviews before ordering again. This time they required you to sign up for a My Heritage account in order to get a digital download of your photos, but they only mentioned an extra cost if you asked for a USB drive delivery, no mention of cost for digital download (two years ago it was included so I assumed it was the same this time). Without my knowledge or consent I was signed up for a $149.99 annual plan (paid to Scan Cafe, not My Heritage) and billed to my credit card a month later. On my order invoice from Scan Cafe, before I entered my credit card info, it merely said the My Heritage account was "active" with the word "active" in the price column. I contacted customer service and they sent me a screen grab of a page that exists somewhere on their website with this cost, but I never saw it during the order process, never clicked on a button to select this annual plan, and never saw an invoice for something they said I signed up for. According to My Heritage, I was on their Free Basic (Scan Cafe) plan to host my images. Contacted my credit card company and got the charges reversed. Will never use this company again.
20. september 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you for taking the time to share your experience. We're truly sorry for the confusion and frustration you went through, that’s absolutely not the feeling we ever want to leave with any of our customers, especially returning ones.
We completely understand why the situation might not have felt clear. Our delivery options have changed since your last order two years ago, and the digital download is now provided through MyHeritage as part of a cloud-based subscription option that appears when the order is placed, along with the rest of the options available: USB, hard drive, and regular cloud subscription. This service activates when the order is placed, includes a 30-day free trial, and then is charged according to the plan that was selected, monthly or annual.
We also want to clarify that the MyHeritage subscription is not added automatically. It is one of the available delivery options for receiving completed files, and it requires confirmation before it can be activated. We are sorry if this was not clear while you were completing the process, and we appreciate you letting us know this caused confusion.
We're glad to hear your credit card company was able to assist, and your feedback is truly appreciated. Thank you again for sharing this experience with us.
We are truly sorry for the inconvenience, and while we understand your decision, if you would like us to take another look at your account or discuss the charges in more detail, our team is available and happy to help. Your previous experience with ScanCafe means a lot to us, and we are sorry this recent order did not reflect the service you enjoyed in the past.
The ScanCafe Team
ScanCafe Frequent Flyer
ScanCafe Frequent Flyer: I've used ScanCafe multiple times over the years for a variety of media including older slides, prints stuck to album pages and video. I've never had a single problem--no lost media, no issues with scans. They organize based on how you organized the media you sent; they'll either return or destroy your originals, and their communication and customer service are great, plus they've evolved their delivery methods. Absolutely recommend.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you so much for your continued trust and for being part of the ScanCafe family over the years. It means a lot to know that every project has met your expectations and that our communication and care have made the process easy each time!
Your kind words remind us why we do what we do. We're grateful to have earned your recommendation and look forward to helping you preserve many more memories in the future!
The ScanCafe Team
More than what was expected
More than what was expected. You get what they promise.
From the sending to the reception all done smoothly and effectively. Kudos
13. november 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you so much for your kind words. We're thrilled to know that the entire process felt smooth and exceeded your expectations!
We truly appreciate you taking the time to share it.
The ScanCafe Team
High quality at a reasonable price
I have now placed four orders for scanning several hundred slides, all of which have been delivered as promised. The quality images has been good, the pricing quite reasonable, and the customer service (i.e. answering questions) excellent. I plan to continue to use ScanCafe for digitizing my several thousand remaining slides.
13. november 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you so much for sharing your experience and for trusting us with your slides once again! We're pleased to know that the quality, pricing, and service all met your expectations and that our team could help make your digitizing projects a success.
We truly appreciate your loyalty and look forward to helping you preserve the rest of your collection when you're ready!
The ScanCafe Team
I would never use this company again
I would never use this company again! If I could give it a ZERO I would. I paid extra for high quality scans of both slides and negatives - they had to redo them - and they are all unusable. Images are not sharp. And customer service was awful.
11. september 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
We’re very sorry to hear about your experience, and genuinely appreciate you taking the time to share this feedback. What you describe is far from the quality and care we aim to deliver, especially when you trusted us with both your slides and negatives.
Your scans should never have been unusable, and we apologize that the redos still did not meet the standards you paid for. We also regret that your interaction with our customer service team did not provide the support or resolution you deserved.
We would really appreciate the opportunity to make this right for you. If you’re open to it, please reach out to us at admin@scancafe.com so we can personally review your order and work toward a solution.
Scancafe delivers joy!
I had a great experience using the Scancafe Memories Kit. It was very easy- they sent me a box which I filled with what I wanted to digitize (in this case, reel-to-reel audio tapes from the late 1960’s). I mailed it back to them and a couple of months later I received the audio recordings via an online link. (Shortly thereafter I received the physical tapes and a memory stick through the mail). My family members and I were able to hear the recordings clear as day. My 80+ year old uncle, who had kept the tapes, was almost in tears when he heard his parent’s voices again. Thank you!
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you so much for sharing this wonderful experience. We’re truly honored that you trusted us with such meaningful reel-to-reel recordings. Knowing that your family and especially your uncle was able to hear those voices again after so many decades means the world to us.
We’re glad the Memories Kit process felt easy and that everything arrived safely, both digitally and physically. Moments like these are exactly why we do what we do.
Thank you again for your kind words it was a privilege to help preserve these memories for you and your family.
The ScanCafe Team
My Heritage Scam
I started using ScanCafe about 15 or so years ago and was always very pleased with their services. However, after a hiatus of a few years (mostly because I had already had all of my photos scanned) I decided to send them some old VCR tapes to try to preserve them. Their services took much longer than usual and they were unable to preserve most of what I sent them. They were old so this wasn't a concern at first. Then I started being charged $14.99 every month. I thought the first two charges were for the attempted work but I just received a third charge. When I chatted with them, I discovered it was for the My Heritage subscription, which I never agreed to. They now refused to refund those charges. I purposefully backed out of the My Heritage site when I realized it was a subscription and never agreed to be charged for that. I am truly sorry that this company has started trying to reel people in with an unwanted subscription. I will not be using them in the future.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you for taking the time to share your experience. We are very sorry to hear about your concerns, and we understand how frustrating unexpected charges can feel.
We do want to clarify that the MyHeritage subscription is not added automatically. It is one of the available delivery options for receiving completed files, and it requires confirmation before it can be activated. We are sorry if this was not clear while you were completing the process, and we appreciate you letting us know this caused confusion.
Regarding your tapes, older media can sometimes be difficult to recover, and we regret that the results were limited in your case. Even so, you should never feel surprised by any part of the service, and we will use your feedback to make the process clearer for customers who choose MyHeritage as a delivery method.
If you would like us to take another look at your account or discuss the charges in more detail, our team is available and happy to help. Your long history with ScanCafe means a lot to us, and we are sorry this recent experience did not reflect the service you previously enjoyed.
The ScanCafe Team
Terrible customer service!
I sent 2 reels to Scan Cafe to have them digitized. When I got the digital movies they were both together on one digital file. I emailed customer service and received a response back from Fatima. I worked with her for 4 weeks concerning this issue. It took forever and 2 more phone calls to get it corrected!! Now I finally have the movies back and Scan Cafe removed both movies from the original reels and taped them both together and put them on the same plastic reel. Now I have to spend my time to remove them and put them back on the original reels!! I called to speak to a supervisor and again Fatima answered the phone and told me there was no supervisor available. I know better than that. THIS IS THE WORST PLACE WITH THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. I would have given them 0 stars if I could have!
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you for taking the time to share your experience. We are truly sorry for the frustration this caused and for the amount of time you spent trying to resolve the issue.
We understand how important your films are, and we apologize for the inconvenience with the digital files and the back-and-forth communication. We also regret that your experience reaching a supervisor did not meet your expectations.
We do want to clarify that splicing film together is a standard part of our processing method. This step is listed in our service description, as it ensures smooth digitization of older reels. Even so, you should never feel surprised or feel that additional work has been created for you. Your feedback will be shared with our team so we can make this part of the process clearer for customers in the future.
We appreciate you bringing this to our attention. If you need further assistance with your order, we are available and ready to help.
The ScanCafe Team
ScanCafe is now adding bogus fees to each order
ScanCafe's service has always been pretty good, but recently they feel compelled to try to add extra fees onto each order. I caught them, but they refused to remove them, so I'm done with them.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you for sharing your feedback. We are sorry to hear about your recent experience and understand how frustrating unexpected charges can feel. We want to reassure you that we never add fees without presenting them during the ordering process, and we are sorry if anything appeared unclear on your order.
Your experience matters to us, and we appreciate you bringing this to our attention so we can review how these details are displayed and communicated. If you are willing, our team would be glad to take another look at your order and clarify any charges in question.
Thank you again for your past trust in ScanCafe. We are sorry to hear we let you down this time.
The ScanCafe Team
Generally speaking all the scans are…
Generally speaking all the scans are excellent and I’d offer highest marks with 5 stars if the website was easier to navigate. Ok, I’m an old guy, but I always shoot 120 film. Finding the correct order information seems a bit hidden to me.
16. august 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you so much for your kind words and for giving us the chance to digitize your 120 film. We are very happy to hear that you are pleased with the quality of the scans.
We appreciate your honest feedback about the website. Your experience matters, and we understand that certain ordering paths, especially for specific formats like 120 film, can feel harder to find than they should be. We are actively working on improvements to make the site easier to navigate for everyone.
Thank you again for your review and for trusting us with your film.
The ScanCafe Team
Pleased With My Experience
I was generally pleased with my experience, and happy with my interactions with the staff. I was also pleased that I was able to purchase the raw scans, unimproved and unrotated, as well as the straightened and improved scans, so I could decide which I liked better. Some of the coreected scans seemed a bit dark to me, though the actual photographs themselves weren't that great to begin with. I did not opt for any special additional corrections of any of the photos, but I believe that ScanCafe would have done a good job, had I chosen to do so.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you for sharing your experience with us. We are glad to hear that you enjoyed working with our team and that having access to both the raw scans and the corrected versions was helpful for your project. Giving customers the flexibility to choose what works best for them is something we value.
We appreciate your note about some corrected scans appearing darker. Feedback like this helps us continue refining our enhancement process, and we are always happy to discuss adjustments if you ever want to explore further corrections.
Thank you again for choosing ScanCafe and for the thoughtful review.
The ScanCafe Team
Helped save our family history.
Helped save our family history.
As our parents moved into assisted living we located a treasure trove of childhood slides. We quickly skimmed through to select what we wanted to save and trusted ScanCafe to preserve them.
The process was easy and fast. Now we all have access to these precious memories that had previously been hidden at the back of a closet.
28. juli 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you for sharing this wonderful story. We are truly honored that you trusted us to help preserve such meaningful pieces of your family history. It is incredible what can be found in old closets, and we are so glad the process felt easy and fast for you.
Knowing that your family can now revisit these childhood memories together is exactly why we do this work. Thank you again for choosing ScanCafe and for taking the time to share your experience.
The ScanCafe Team
Great scans, great communication.
Liked the communication as things moved through the scanning process. The quality of the scans (slides in my case) was outstanding - as it had been in the past. Shipping to/from was easy. The only reason I gave 4 instead of 5 stars was a bit of confusion on how to get back the scanned digital images. I don't want to signup for a service - just want to download my images once scanned and manage them myself. Customer support fixed it, but I'd prefer to understand better when creating my order.
23. september 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you for your thoughtful review and for continuing to trust us with your slides. We are very happy to hear that the scan quality and communication met your expectations once again, and that the shipping process went smoothly.
We appreciate your feedback about downloading your digital files. You do not need to sign up for a subscription to receive your scans, and we are glad our support team was able to help. Your comments will help us make this clearer during the ordering process so customers can choose the delivery method that works best for them without any confusion.
Thank you again for the feedback and for the four stars. We hope to serve you again in the future.
The ScanCafe Team
Thousands of many generations of digitized memories
Thousands and thousands of negatives, slides and printed photos later, I have never been disappointed in the quality of the digitization services provided to me by ScanCafe. All of my parent's heirloom photos, all of my in-law's heirloom photos (and some of mine too!) have been very carefully scanned. Such high quality! Many of the photos I entrusted to their quality scanning were original prints dating from 1880. With their help, I've archived photos of many generations past for (hopefully) many generations to come.
14. marts 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you so much for sharing this wonderful feedback. It means a great deal to us that you have trusted ScanCafe with so many of your family’s heirloom photos across multiple generations. Our team takes great care with every print, slide, and negative, and it is truly an honor to help preserve memories dating back to the 1880s. Knowing that these photographs are now safely archived for your family’s future is exactly why we do this work. Thank you again for your continued trust and for such a meaningful review.
Excellent timing
Excellent timing
Quality work
Return in digital on line besides thumb drive
Awesome
Thank you
15. august 2025
Uopfordret anmeldelse
Besvarelse fra ScanCafe
Thank you so much for your review. We are very glad to hear that the timing, quality, and delivery options all met your expectations. It is great to know that having both the online files and the thumb drive was helpful for you.
We appreciate your kind words and the chance to help preserve your memories. Thank you again for choosing ScanCafe.
The ScanCafe Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.