Sapphireparking Anmeldelser 

AVOID!!
Left us and 4 other families in Gatwick car parking waiting for nearly 2 hours for our cars.
Very difficult to get through to them on the phone, the line is either unobtainable or phone is off? After finding another number online they were rude on the phone, constantly fobbing us off. When a driver arrived with someone elses car, he assured me my car was on the way... 45 mins later, the same driver arrives in my car, so it wasn't on the way?!
They stole change & charging leads from my car.

I booked through FlyCompare and they were advertised under a different name 'Quality Gatwick Meet and Greet' so its impossible to find reviews on them prior to booking.

On arrival, it is just a man stood there, no professionalism, no uniform, asked for £10 cash to pay for the ticket.. so unprofessional! Started to think I'd handed a thief my keys and paid him at the same time!

I would never use again!! Could possibly miss your flight, or be left waiting for hours on return

In the morning of car drop off - situation was chaotic, no-one was answering the phone ( I was asked to call an hour before drop off). Had to give my car keys to person at the carpark - no id , no confirmation .
On arrival ( 2:30pm) rang that I'm back on time at the Gatwick Airport . I've managed to collect car at 6:00pm . Car was in absolute state , need to clean inside before driving back home , not sure where car was parked for this time but it looked like it was on rally in safari.
While waiting for car I heard on the phone - car will be with you shortly ( for 3 hours ) . My partner rang to check ( as we had children with us and it was 3 hours already standing at car park 6 level 3 , with short trips to the toilet and coffee shop ) all she heard is - stop complaining dear lady , if you have a problem call police or even army ! And the the end she was asked to F..k Off. What a lovely service , absolutely horrible. Stay away from this company.

Do not use this service . It takes 2 hours to get your car back and whilst waiting for my car 2 people missed their flights waiting on them.

I specifically chose 247 Meet & Greet Gatwick because I understood that a uniformed member of staff with ID would collect my car\. Only after booking did I notice that my confirmation said the service was operated by Sapphire Parking, a company I had previously seen very poor reviews about\. I also later found several different names being used for Gatwick parking services, which I found confusing\.

When I arrived, the person collecting my car was **not in uniform, had no ID, and was extremely dirty and had a very strong unpleasant smell**\. He told me to call the office to confirm\. I called the office and asked for confirmation, but the person I spoke to was very rude and basically said that if I didn’t trust them, I shouldn’t leave the car\. Being at the airport, I felt I had no practical choice\.

My car was left at 2,768 miles with 156 miles of range\. When I returned it had 2,798 miles and only 114 miles of range\. My tracker also showed the ignition running for a long period, the car being moved several times and showing as unlocked overnight\. We asked them not to move it again, but it was moved anyway\.

Communication was very difficult\. I called several times before my 2:30am arrival, and the person I spoke to sounded extremely tired and communication was difficult\. On return, I waited around **40 minutes** for my car\.

The car was also returned very dirty, including the footwell\. I have screenshots of the tracking, mileage and photographs of the condition and have made a formal complaint\.

Overall, very unprofessional service, poor communication and not the secure, professional experience I expected\. I would **not use or recommend 247 Meet & Greet Gatwick**\.

Awful. Rude on the phone when asking for pick up time, and car arrived with smoke ash inside and smell from driver smoking. Given we have young children and 1am arrival this is unacceptable. Shared feedback privately but no offer of any refund etc .

Terrible. Please stay away from this company.
I arrived Gatwick at about 1am. I called them immediately i got my luggage as advised.
I called them about seven times before they eventually picked my call.
Was then told that i would get my car in about an hour. I called twice within the hour they told me the driver was on his way and that he will call me as soon as he gets to the meeting point, that i should wait in the terminal building.
At exactly an hour i called again only to be told that the driver has dropped my vehicle and that the keys are on the front tire on the drivers side. I found the car keys there, drivers side windows rolled down and the parking ticket on the dash board. Anyone could have picked the keys and drive off the car. There was no phone call to me informing me that the driver had arrived.
No apologies either.

Extremely poor service.

DO NOT USE. Petition Gatwick to remove from preferred providers.

Despite being on Gatwick’s preferred list of car parking providers, this lot are a joke. They have no reserved bays and have no system for where you should park. The person you speak to on the phone doesn’t communicate with the person at the car park. No one knows what they’re doing. Lots of hidden costs.

On our return, despite calling them from THE PLANE and being told that they would have the car to us in 45 minutes, we had to call them again after 55 minutes to be told it was still 25 minutes away.
The back of the car receipt tells you everything - they accept no liability, even if any damage is caused by them, including a flat battery (which may be caused by them not closing the car properly) or a flat tire (which may be caused by them parking your car at an UNSECURED secondary site).

DO NOT USE. This lot are con artists ripping off holiday makers.

UPDATE: lied about being on the way. Lied about paying the parking fee to exit. Be aware - they make you pay for parking on arrival and to leave
- dumped our call when we asked them where they were after an hour and a half.
- really, really rude when we asked the driver where he’d been and why the car return had taken so long when they had our flight number and arrival time.
- no traceable paperwork (see note above about lack of indemnity and responsibility for any damage)

I repeat: DO NOT USE

Do not use this company! “Agency” staff turn up and don’t know anything! Late arriving to collect car despite saying the parking area was only 1 mile away - actually 10 miles. Had to get cab to the car park to collect my car as it wouldn’t start. The car park is not lit or secure. Staff were abusive. No managers available to register complaints about state of car on collection. Left the key on the front tyre. They were driving cars back in to the car park erratically and revving the engines along the road like boy racers!

Staff unprofessional and rude
No customer service
No answers to phones
Made to pay additional £8 each way in car park !
Waited over hr for car to be returned
Hate to think what and where they did to my car !!
Dodgy looking organisation
Don’t use !!!!

I am only giving one as I didn’t have the option to give less. .
Shocking , do not go with this company .
Dropped car and had to pay parking fee which is usually included in price so don’t let the cheap price fool you . Picked up at 1.30am to find I had to pay another parking fee ,my ch age pot in the car had been emptied £15 in coins approx , a kite had been stolen out of my boot and a load of swimming toys as I am a swimming g teacher and hadn’t had chance to empty my boot before going away .
Got home and emailed straight away , this was Thursday today is Monday and I havent heard a thing . Terrible from beginning to end. .

Do not use them. I waited over an hour for my car and then my car was damaged I'm still waiting for their reply, customer service bad it will cost you more for a a saving of £15 don't use you have been warned

Absolutely atrocious from start to finish – avoid this company.

My experience with 247 Meet and Greet was dreadful from beginning to end.

The driver arrived over an hour late to collect my car, which resulted in me having to pay additional parking charges. When he eventually turned up, he spoke very poor English and immediately showed me his phone, demanding that I pay £8 without any explanation. When I refused because I didn’t know what I was being asked to pay for, he became rude and aggressive, telling me to go and pay at the machine instead. I ended up paying £14.

He then simply took my keys and drove off without showing any identification or providing any reassurance that he was legitimately collecting the vehicle. At that point, I already felt very uneasy.

When I returned from my holiday, things only got worse. My car was left parked extremely dirty, and unbelievably, the keys had been left resting on the front tyre. The odometer showed an additional 150 miles, and when I checked the vehicle’s driving history, it appeared the car had been driven the day after I had dropped it off.

To make matters even more concerning, my dash cam had been removed, and it was clear the car had been tampered with. While I was away, I checked the vehicle’s location through the app and noticed what appeared to show the doors, bonnet and boot as being left open or unsecured, which was very worrying.

This was one of the most unprofessional experiences I’ve ever had with a parking company. Based on my experience, I would strongly recommend that others avoid using 247 Meet and Greet.

Poor service, waited almost 1.5 hours for 2 cars on our return. They say 25-35 mins. . Rude staff. No uniforms as advertised and a phone holder missing

Car returned dirty with 125 miles on it Booked meet-and-greet at Gatwick, dropped off my Audi Q3 on 25 July and collected on 1 August. Car came back extremely dirty and had done roughly 125 miles while in their care — nowhere near what’s needed to move a car to storage and back. No one turned up to hand over the keys at collection. When I called to ask about the mileage, I was told drivers are “allowed 50 miles” (still doesn’t explain 125), then the call was cut off and no one answered afterwards. Also charged £14 at the exit on top of the booking fee. Avoid unless you’re happy with your car being driven around and returned dirty with no accountability.

Awful experience. They tailgate cars out of the airport, park them elsewhere and use your car freely whilst you’re on holiday. Rude and nameless customer service individual as well, who kept hanging up, during our 90 mins wait.

Two-hour wait at Gatwick and completely unacceptable service

I genuinely cannot understand how Compare Parking can promote this company with five-star reviews when our experience—and many of the reviews online—was so poor.

We returned from holiday to Gatwick Airport on 5 August 2026 and called the company as soon as we landed at approximately 5:00 a.m. We were told that our car would be delivered to the car park within 25 minutes.

After 35 minutes, we called again and were told the car was on its way. After 50 minutes, we called once more and were told it would arrive in six minutes. After 70 minutes, we were then told that the car had only just left the compound.

After waiting for 90 minutes, we called again and were informed that the driver had made a mistake and that the wrong car had been delivered to another customer.

After 110 minutes, our car had still not arrived. We eventually asked another driver who was at the car park whether he could find out what was happening. He checked his phone and said our car was approximately 12 minutes away. I told him that the situation was completely unacceptable and asked him to speak to the manager.

Our car was finally delivered after approximately two hours of waiting.

I told the driver that I would be making a formal complaint and leaving a negative review. The driver personally apologised, but we received no apology, explanation or acknowledgement from the company or its management.

This was not the first time we had experienced a significant delay using this type of meet-and-greet parking service, but it will certainly be the last. We will not use this company again, and we will no longer book this type of parking service.

In future, I would rather pay the higher price and use the official airport car parks, where at least we know the car will be available when we return.

I had a very disappointing experience using this company.

When my car was returned, it had dirty footprints on the seats, cigarette ash throughout the interior, and the whole car smelt of smoke. We are a non-smoking family, so finding ash inside our vehicle was completely unacceptable and showed a total lack of respect for a customer's property.

To make matters worse, the engine management light came on immediately after the car was returned, despite there being no warning lights before I handed it over.

I also left the car with around 180 miles of fuel, but it was returned with only 50 miles remaining. I understand the vehicle may need to be moved between locations, but using around 130 miles of fuel is excessive and no explanation has been provided.

Overall, I expected my car to be looked after while it was in their care. Instead, it came back dirtier, smelling of cigarettes, with significantly less fuel and now displaying an engine management warning.

The only positives were that someone was waiting at the airport for me when I dropped the car off, and we waited 50mins for them to drop it back to me.

Unfortunately, I cannot recommend this company based on my experience.

Terrible. late pick up and collection, not answering calls, say they will be there in one hour, that’s bad enough, but they’re not even here one hr later. Absolutely avoid if don’t want to miss your flight

AWFUL PLEASE AVOID!!
Staff are incredibly rude and they are so dodgy!! Don’t even deserve 1 star.

So thankful we didn't leave anything valuable in the car.
Pick up instructions and terms and conditions where just left in the car!!? Which they were supposed to give to us. Also when handing over the keys, just gave them to us and walked off.

Lied and told us that they paid for the barriers, but they didn’t and we had to pay £8 both times.

DO NOT USE THEM!

Do not use this company. They are completely unprofessional, incompetent and rude. I called the number given to collect my car and initially I was cut off before my call was answered, then a mobile number called me back and was making strange noises down the line, not speaking, quite unnerving! I ended the call and rang the number again, it was the same person making a strange noises again, I asked if it was Sapphire parking and they said ‘yes, what did I want’. Then had to wait for ages for the car to come. It was not delivered to the place detailed on the paperwork. A bunch of cowboys!