We had a fantastic family holiday in Villa Alma. Perfect location, beautifully furnished with everything you could need and spotlessly clean. We had to contact sandyblue a few times for very minor iss... Se mere
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Sandy Blue offered us an excellent property which we have enjoyed so much we have booked again next year. Lovely kids welcome pack plus arranged cot, high chair etc everything we were slightly worried... Se mere
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Villa Luisa - Albufeira - Simply stunning 5 star experience from start to finish What a villa and view over cliffs and to the sea Quiet but close to the action- great swimming pool sunsets and gre... Se mere
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We had an absolutely wonderful experience thanks to Sandy Blue. From the moment we booked, their team went above and beyond to make sure everything was seamless. The villa we chose was beautiful,... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
SandyBlue is the leading villa rental specialist in the Algarve’s Golden Triangle, with a portfolio of 100+ properties in Vale do Lobo, Quinta do Lago and beyond. The dedicated team work hard to provide unforgettable villa holidays, delighting guests all year round with fantastic villa features, in-villa services and first-class customer service.
Kontaktoplysninger
Rua do Comércio 274/276, Edificio Palma Bloco A - R/C Esquerdo, 8135-127, Almancil, Portugal
- 289 392 236
- reviews@sandyblue.com
- sandyblue.com
4,7
Fremragende
43 anmeldelser
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I would never use again
The Villa we stayed in was pleasant enough but had some issues around cleanliness (no housekeeping as we were told there would be, dirty baby pool that couldn't be used), none of the umbrellas by the pool were usable, faulty electrics and a garage full of asbestos.
But the worst part of our holiday was the service provided by Sandyblue, particularly from a guest experience manager called Suzi. She sent us photos of standard cleaning (crumbs on the floor, dirty towels and clean, stacked dishes as examples) and then got very funny about returning our deposit. She said on the phone she didn't see an issue so when I questioned why she bothered sending the photos, she proceeded to tell me one towel had a stain that wouldn't come out - 15 of us staying in a villa, I think you might call that an overhead!
The deposit process is nothing short of dodgy. They only accept by bank transfer - that is so they have full control. If you pay by credit card, you get insurance from your credit card company and can raise a dispute and they clearly know that. I paid by card because their UK account was down (again - dodgy!) and they no refuse to refund by card. 3 weeks later, still no deposit returned.
I wouldn't in a million years use them again - back to Airbnb I go!
9. juni 2023
Uopfordret anmeldelse
Besvarelse fra SandyBlue
Thank you for taking the time to share your feedback.
We are sorry to read that your experience did not meet your expectations. Throughout your stay and following your departure, our team responded to the concerns raised and followed our standard procedures regarding both the property issues and the security deposit.
Whilst we recognise that we have different perspectives on the matters raised, we appreciate you taking the time to share your feedback and wish you all the best for your future travels.
Kind regards,
The SandyBlue Team
Amazing experience with Sandyblue
We decided to travel to Portugal, last minute. Found Sandyblue and fell in love for the villas they offer. The Staff was really professional and nice, they help me through all the booking. We choose Penthouse Sea la Vie, was perfect for our family, in the city with front Sea views & next to the local market (Fresh fruit everyday :)😍). What an amazing weather in Algarve even for October...WOW
8. oktober 2022
Uopfordret anmeldelse
Besvarelse fra SandyBlue
Hi Carla,
Thank you for your glowing review of your stay at Penthouse Sea la Vie! We're pleased the booking process was smooth and that you enjoyed the villa's prime location, sea views, and proximity to the market.
The Algarve's beautiful October weather is indeed one of our region's best-kept secrets.
We appreciate you taking the time to share your experience and hope to welcome you back soon.
Regards, SandyBlue Team
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