Very poor service… huge disappointment!
I ordered some compression socks on 28/9/26. Order was agreed and payment made. Despite sending messages via their website regarding when I could expect delivery, I received no reply. On 5/9/26 I wrote an email to the commercial department asking whether my order had been dispatched. I received a reply from Bea, the head of Salutex telling me she was on holiday abroad and that she would return to work on 11/9/26, but that my order would be dispatched on Friday 11/9/26. I have received no notification that the dispatch was made, no tracking number, nothing from the company. So today I wrote to Bea asking why I'd heard nothing, not been given a tracking number, and asked her to supply me with one. I have received no reply. 2.5 weeks since order was placed and payment made, but still received nothing! Very disappointing.
Update: I have today heard from Bea, nearly 3 weeks after the order was placed. Apparently, the item is out of stock! New stock will arrive in a week and if I prefer I can have a refund! It's taken the company nearly three weeks to determine this, no form of communication with the customer, and only after several attempts on my part to chase the order have I now been told this! I would not recommend this company at all. I just hope the refund I have requested is made more swiftly than their attempts to fulfil my order😡😡
Final update: full refund made.