Salt and cleanz Anmeldelser 

Great customer service.

Non delivery of this order which stated up to 10 working days for delivery, it never happened.
Email and phone calls regarding delivery were ignored.

saltandcleanz.co.uk
Tue 3 Jun, 16:50
saltandcleanz.co.uk
Thank you for your order
Just to let you know — we've received your order and it is now being processed:

Thank you for the prompt delivery of salt for my water softener, and a special thanks to the helpful delivery driver who kindly assisted in carrying the packages into the house.

Five-star service—much appreciated!

Delivery never arrived despite debiting my account weeks ago. Multiple emails and phone calls made entirely into the void that is Salt and Cleanz 'sales team'. They have either gone bust as a company or are acting fraudulently - taking money but not delivering goods. I used this company last year with no problems, but something has gone seriously very wrong. Please be aware and avoid.

UPDATE1: I have received a refund from the company 3 weeks after placing an order. There has been no communication whatsoever, just a refund to my card.

UPDATE 2: (After company response). Interesting how this company can respond to Trustpilot within a day but does not respond to multiple emails and calls over weeks, then has the gall to say the lead time is on the website.

They're lying about lead time - on their own website says 5 WORKING DAYS not 5 working weeks.

Great service - thank you.

Excellent service and delivered with in the time limit

Brilliant, quick delivery and delivery person very helpful as to help with putting the salt delivery away . Would recommend to anyone needing to buy salt for water softeners at a reasonable price and quick delivery.

Great service …. Have been using Salt and Cleanse for a few years now and will do in the future. Salt delivered to door and prices always competitive.

I've used this company for several years and have always had a good experience. Recommended.

Order couldn't be fulfilled and payment refunded

Great price and service, as usual Many thanks

Fast delivery and item placed in a safe place
Thanks

Never received delivery despite several chasers - very frustrating. Cancelled order in the end after waiting for 4 weeks with no news/update despite calling 3 times and emailing twice. Not sure what's going on with this company?

I ordered Hydrosoft Salt Tablets but 2 weeks later was called and advised this brand was not available but an alternative non-brand would be supplied instead at the same price. I called to request a refund. The call handler (I won't name here) was rather grumpy but said a refund would be processed. A refund email was received same day but 8 days later there is still no actual refund to my card. Called to chase but no one available to speak to me. Now reported to the Card Merchant to investigate and refund

Update: Received comment from seller to check my refund. I have checked and it has not been credited!

Update: credit received (27 May) following post update above.

Straightforward e-commerce retailer. Large salt order delivered as ordered.

Easy website to use and always prompt delivery. Ordered numerous times, and never had a problem.

Have been ordering from this company for years and always been very transparent about their delivery timelines and meeting them. However last order was super fast! Ordered yesterday for it to be delivered today despite specifying a longer delivery timeline than normal.
Also friendly and never had any issues with my order

Highly recommend for their dedication and professionalism."

Today I have ordered 12 pack of block salt at 12:00 in the afternoon and they delivered in 1 and half hour time. In the website the lead time for delivery was 20 days. I was very surprised that they delivered my block salt in less than 2 hours. Very please with the exceptional service. I will recommend anyone who want's to ordered their block salt with this company.

Highly recommend and always swift with the deliveries.