Saffron Alley Anmeldelser 

Saffron Alley used to be amazing. The produce was always fresh, everything was well packed and deliveries were always on time. Unfortunately over the past few orders, the chicken has almost always smelled off.
I know they say it’s because the chicken is vacuum sealed, but I’ve never had this issue with their chicken before, and vacuum sealed chicken from anywhere else doesn’t smell like this either. So something definitely doesn’t seem right.
To be fair, their customer service has been great. When I complained, they sent me a replacement batch everytime and the new chicken didn’t smell at all and was much fresher. This just made me question why the previous batches had been like that in the first place.
Another issue is that the chicken is rarely properly vacuumsealed, with quite a lot of air left in the packaging. Sometimes the juices even leak out of the bag, which isn’t great.
I’ve now stopped ordering chicken from them and only occasionally order beef or lamb instead. It’s a shame because I used to love this shop and would easily have given it five stars last year. Unfortunately, the quality has really gone downhill, especially when it comes to the chicken. I hope they sort this out because they used to be really good.

Fresh and good quality meat i strongly recommend

Good quality meat. Great taste.

Best organic meat. Love it

Fantastic quality of meat!I highly recommend it!

I love the fabulous selection of produce on this site, & recently have discovered wonder of chicken gizzards! Never had them before, but so lovely are they that I've now ordered them twice! All the products I've received have been first class & are delivered quickly & very well packaged. The cost won't break the bank either. Thank you.

Just bought some meat from Saffron Alley and I’m really happy with it. Everything was properly fresh good colour, clean smell, and excellent quality. No complaints at all. Will definitely be coming back.

Really impressed with Saffron Alley! The delivery was very quick and the meat arrived extremely fresh and well packaged. The quality was excellent — lovely fresh meat with absolutely no unpleasant smell. You can really tell the difference in the freshness and quality. Very happy with my order and will definitely be ordering again. Highly recommended!

Excellent as per usual

Recommend
Nice chicken. It came well packed with ice packed to protect. Delivered on time.

Unfortunately, I was very disappointed with my order from Saffron Valley. I tried the Wagyu meat, chicken and burgers, and overall the quality and taste did not meet my expectations.

The burgers in particular were very disappointing — honestly, I found supermarket burgers from Sainsbury’s to taste considerably better. The Wagyu also did not taste or feel like the Wagyu I have experienced in restaurants. In fact, I have had better-tasting Wagyu in restaurants at a lower price than what I paid for this order.

The meat was also quite hard and, overall, I felt the quality did not justify the £100 I spent. Based on my personal experience, I would not purchase from them again and would rather spend my money at a reputable local butcher where I can see and choose the meat myself.

Unfortunately, for me, this was a waste of money and I would not recommend it.

Very helpful solving delivery issue

Have ordered more than 10 times. Meat and Chicken were fresh. The customer service was great, our issues were resolved smoothly many times.

1st time ordering and never again.
I ordered chicken mince, steaks and breast cut into cubes and lamb mince. The lamb mince was ok, but everything else is was awful. The breast wasn't cut properly, it had fat on it and wasn't even cut in small pieces, it had alot of what someone else described as frayed bits which I'd agree with that description, it also stank, now I saw the video of how it can smell due to the vacuum process but it would seem due to that it has an after taste. The mince wouldn't separate and released so much water as did the breast so it ruined the taste of what I was cooking never had this issue before. I feel sick after eating the chicken breast the whole lot is going in the bin. An absolute waste of money. I can see by the reviews there seems to be an issue with the chicken. Only reason I ordered was because I've moved to the South Coast and the meat shops are far out. Even then I won't be desperate enough to buy from this company.

Meat is not fresh as shown on website image, very disappointed as a regular customer, as told them many times to not use deliver with dpd as they don't use refrigerated van and leave the meat overnight in the van for next mid day delivery, 2nd time meat has come smalling and gone black, also this time round I am more disappointed ad desabled peroson living in flat building that has a lift and still the dpd drive left the box of meat downstairs next to the lift with out informing us. The meat is generally good, the service is bad.
Dpd parcel ref: 1597 6516 818 977
Order ref:s-221977

Update, 15/09/2026
I am happy that I received a replacement for my order, I was very happy with Jawwad Shah from (Saffron Alley) his advice with what to do soon as the meat comes very informative he is experience in supporting customers, he also made sure the courier was changing, however the delivery did come after 1pm and the meat from Saffron Alley was dropped or collected the night before, by the time the meat came to my address the ice bags had fully melted and was not that cold, and I was not to sure if the meats gone off as it was brow and green and as I put it away in the freezer with out opening the vacuum pakcing.

I have explained previously when this happened before to a sister working for Saffron Alley, that when I buy from other meat providers, the courier collect and deliver the meat on the same day and if not, then the meat is freezed and placed in a sealed ice bag with ice pakes inside, to keeps the meat from going green and smelly.

I like it that the meat is replaced and the company dont wast time with replacement, however I can not give 4 or 5 star until this isues are resolved due to having to keep chasing up someone when the meat dose not come freshly as seen on your website and YouTube channel adds, as its not the first time this has happened to me.

My first order and everything was excellent, it is so good to know where to get top quality Turkey all year round.

Scam company. Placed an order on Wednesday for delivery on Friday 21/8 for cancer patient who needs fresh meat on specific day. Been told by nonsense customer reps that I won’t be getting the delivery on my selected day due to the delay of the dpd- why is this my problem and how do you go about resolving it? Now since you been spiteful and have 0 customer service and compassion I will be opening a dispute on this transaction with my bank and will never place an order again. In fact you are playing around with people by lying in their face you should get no more customers who would invest and trust your business!

I received on time several packages of whole beef cuts with a quantity of 20kg and i had to throw out 1/4 of the meat because the meat was discolored, greenish, and stinked. I have ordered several times from them and the meat always tastes like not being fresh and has bad smell. The texture is okay but the taste is also off when seasoning only with salt. I have been ordering from other shops for a long time and never experienced this. Either the packiging is not adequate for warm weather or the meat is not refrigerated when it is being prepared. The price is lower than elsewhere which is good but be prepared for that.

Very disappointing customer service

I placed an order for three items, but one arrived incorrectly. When I contacted the company, I was initially offered a gift card that didn’t even cover the cost of the product and delivery, meaning I would have had to pay another £10 myself to reorder something I had already paid for.

After having to push for a fair resolution, they agreed to resend the correct item free of charge. Unfortunately, this replacement was then delayed due to another issue on their end.
Then DPD subsequently delayed the delivery again, I contacted the company and raised concerns because the item was meat which normally arrives with ice packs and is clearly marked for same day delivery.

I had explained from the beginning that this meat was for my 6 month old baby’s first food, so I was particularly concerned about its safety. I was told it would be fine and that DPD would refrigerate it.

When it arrived the meat was warm and the ice packs were completely melted. I considered it unsafe to eat and certainly would not feed it to my baby.

I then had to contact the company yet again. A manager agreed it was unsafe for consumption and to resend the item via FedEx but refused any goodwill compensation such as a gift card on future orders, explaining that the replacements were already costing the company money. I found this response extremely disappointing. The replacement wasn’t a favour - it was an item I had paid for weeks ago and should have received correctly and safely in the first place.

The whole experience has caused unnecessary stress, wasted time and money and delayed something I had carefully planned for my baby’s introduction to solids.

Mistakes happen but what matters is how a company handles them. Unfortunately I have had to repeatedly chase this company for a resolution rather than feeling that they have taken ownership of their mistakes.

First attempt: wrong item. Second attempt: internal communication issues. Third attempt: delayed and arrived warm/unsafe. fourth attempt: still waiting.

I genuinely liked the quality of their meat and wanted to continue ordering from them but their customer service has completely undermined my confidence. I won’t be ordering from them again and will be taking my business elsewhere.

Great products, (fresh, healthy, you acknowledge with every bite), great packaging, great customer service, what else do ypu need.