Visited their Crystal Palace branch yesterday for the first time. Both the optometrist Millie and the dispenser took a real interest in me as a patient, and made sure that I was entirely satisfied at... Se mere
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We had an excellent experience with our little Alex’s eye check. The staff were incredibly professional, patient, and kind, making the whole process smooth and stress-free. They took the time to ensur... Se mere
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Millie, the optician, was on time for my appointment. She was extremely kind, helpful and thorough in checking my eyes. She kept explaining things and encouraged me to ask questions during my eye... Se mere
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Woodfall were, first of all, very efficient. They also felt trustworthy and reliable - as indeed the excellent results of my experience with them have proved. On top of that - and I find this really i... Se mere
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Virksomhedsoplysninger
Om R Woodfall Opticians - Crystal Palace
Skrevet af virksomheden
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Kontaktoplysninger
27 Westow Street, Crystal Palace, SE19 3RY, London, Storbritannien
- 020 8771 3601
4,9
Fremragende
161 anmeldelser
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Woodfall Crystal Palace
Visited their Crystal Palace branch yesterday for the first time. Both the optometrist Millie and the dispenser took a real interest in me as a patient, and made sure that I was entirely satisfied at every stage. An example of excellent customer service.
21. august 2026
Uopfordret anmeldelse
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback. We’re delighted to hear that you find our team consistently helpful and, most importantly, that you have complete trust in us. Building that trust with our customers is incredibly important to us, and we really appreciate your continued support.
Very happy indeed
I had a great customer service experience recently at R Woodfall Opticians Crystal Palace. They were extremely efficient and incredibly helpful from ordering my glasses, testing my eyes and booking in my appointment. Every one of the team were also very pleasant making the whole experience 5 stars.
29. juli 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you so much for your fantastic 5-star review. We’re delighted to hear that you had such a positive experience at R Woodfall Opticians Crystal Palace. It’s wonderful to know that our team made the whole process, from your eye examination and appointment booking to ordering your glasses, efficient and enjoyable. Your kind comments about our staff mean a great deal to the whole team. Thank you for choosing Woodfalls!
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your lovely review! We're delighted to hear that you and your family have had such a positive experience with our team. It's wonderful to know that our staff have made visits enjoyable for children and provided friendly, welcoming service. We really appreciate your kind words and look forward to seeing you all again soon.
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback! We're delighted to hear that you found our team skilled and friendly. We really appreciate you taking the time to share your experience and look forward to welcoming you again soon.
Lovely people
Lovely people. Really friendly and attentive. Very good optician who was happy to go back to basics to check the prescription as I wasn’t happy with the previous company and didn’t trust them completely. So very very happy and I recommend.
2. juli 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you so much for your wonderful review and recommendation.
We're delighted to hear that our team made you feel welcome and that your optician took the time to go back to basics to ensure you felt confident in your prescription. We understand how important trust is when it comes to your eye care, so it's fantastic to know we were able to restore your confidence.
Your kind words mean a great deal to the whole team, and we look forward to looking after your eye care for many years to come.
All the staff were brilliant
All the staff were brilliant, I felt looked after and listened to. At no point was I rushed, and the eye checkup was thorough.
27. juni 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your wonderful review! We're delighted to hear that you felt so well looked after and listened to throughout your visit. Taking the time to provide a thorough eye examination and ensuring our patients never feel rushed is something we pride ourselves on. We really appreciate your kind words and look forward to seeing you again soon.
Great opticians
Great opticians. Eyesight test was thorough but efficient. Lovely people.
1. juni 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback. We're really pleased to hear that you had a positive experience with your eyesight test and found it both thorough and efficient.
It's also lovely to know you found our team friendly and welcoming — we’ll be sure to pass your comments on to them.
We really appreciate your support and look forward to seeing you again soon.
**The R Woodfall Team** 👓✨
R Woodfall Exceptional Service
I have visited the Crystal Palace branch of R Woodfall Opticians on several occasions and the service has been consistently outstanding.
From my first call and then appointment the team were friendly, helpful and professional.Taking the time to answer my questions and making the whole process straightforward. Walking into the branch you are immediately made to feel welcome by the warm and attentive staff.
The branch itself is bright, clean comfortable and well presented creating a pleasant environment.Each member of staff I have dealt with has been knowledgeable and genuinely focused on providing the highest standard of care and advice. The eye examinations have always been thorough with everything explained clearly. I’ve never felt rushed and any questions I’ve had have been answered with professionalism and expertise. What impresses me most is the consistency of the service. Whether visiting for an eye test, choosing glasses or seeking advice, the standard of care is always exceptionally high. The staff combine professionalism with a personal touch making every visit a positive experience.
I would have no hesitation in recommending the Crystal Palace branch to family and friends.
A first class opticians that consistently delivers outstanding customer service and exceptional eye care.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for taking the time to share such a detailed and thoughtful review. We're truly delighted to hear that your experiences at our Crystal Palace branch of R Woodfall Opticians have been consistently outstanding.
It’s wonderful to know that you feel welcomed from the moment you arrive and that our team’s friendliness, professionalism, and attention to detail have made your visits straightforward and reassuring. We’re especially pleased that you’ve found your eye examinations thorough and clearly explained, and that you’ve never felt rushed—this is exactly the standard of care we aim to provide.
Your comments about the consistency of service across every part of your visits, from appointments through to frame selection and advice, mean a great deal to the whole team. We take pride in combining clinical excellence with a personal, attentive approach, so it’s very rewarding to hear that reflected in your experience.
Thank you again for your kind recommendation and continued trust. We look forward to welcoming you back for your future eye care needs.
We enjoyed going to Woodfall Opticians
We enjoyed going to Woodfall Opticians. They are friendly and it was fun.
11. juni 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback. We're delighted to hear that you enjoyed your visit to Woodfall Opticians and that you found the experience both friendly and fun. We believe eye care should be a positive and welcoming experience for everyone, so it's wonderful to know that came across during your visit. We look forward to seeing you again soon!
Always friendly
Always friendly, timely and amazing service. All the staff are an asset to the shop. Thank you 😊
2. juni 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback. We're delighted to hear that you've consistently received friendly, timely, and amazing service from our team. Your kind words about our staff mean a great deal to us—they work hard to provide the best possible experience for every patient, and it's wonderful to know their efforts are appreciated. Thank you for your support, and we look forward to welcoming you again soon. 😊
Thank you for your expertise
Thank you for your expertise, care and attention. I always appreciate the welcome and your kindness I receive.
30. maj 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your kind words. We're delighted to hear that you appreciate the care, expertise, and attention provided by our team. Creating a warm, welcoming environment and ensuring every patient feels valued is very important to us. Your feedback means a great deal, and we look forward to continuing to look after your eye care needs in the future. Thank you for your support. 👓😊
Individual care and attention
Welcoming, professional, diligent staff who take great care and attention in testing my eyesight and helping me choose the best glasses for me. Much more individual time and attention taken than the large High Street chain I’ve always used before.
27. maj 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your wonderful feedback. We’re so pleased to hear that you value the individual care and attention provided by our team.
Taking the time to thoroughly look after our patients, from detailed eye examinations to helping find the right glasses, is something we pride ourselves on. It’s especially rewarding to know you’ve noticed the difference in the personal service we provide.
Your kind comments mean a great deal to all of us at Woodfall Opticians.
I received a very detailed eye…
I received a very detailed eye examination, the staff are always very helpful and friendly and always willing to resolve / answer any questions. The appointment system kept to time and extremely happy with the service. Thank you
21. maj 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback. We’re very pleased to hear you were happy with the detailed eye examination and that our team were helpful, friendly, and able to answer all your questions. It’s also great to know the appointment system ran on time and that you were extremely satisfied with the overall service. Your comments are greatly appreciated and will be shared with the team.
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for the 5 star review!!
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your feedback. We’re delighted to hear you received good service and that Millie was friendly, helpful, and professional throughout your visit. We’ll be sure to pass on your kind words to her.
We really appreciate your support and look forward to seeing you again.
Millie was excellent
Millie was excellent. Really professional, thorough and put me at ease!
Highly recommend
1. maj 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback. We're delighted to hear that Millie was so professional and thorough, and that she helped put you at ease during your visit. We’ll be sure to pass on your kind words to her.
We really appreciate your recommendation and look forward to seeing you again soon.
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for your feedback it is very much appreciated.
I've been taking my children here for a…
I've been taking my children here for a couple of years, opticians have always been fantastic and one of them referred us to Moorfields Eye Hospital for a particular concern. A special thank you to the lady who fits the glasses, she has made sure that my daughter's glasses fit her head/face properly and I'm very grateful for this.
13. april 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
It’s always great to hear when families feel well looked after over time. Thank you for trusting us with your children’s eye care.
We’re really pleased our opticians have been able to support you, including making a referral to Moorfields Eye Hospital when needed — ensuring the right care is in place is so important.
A special thank you for mentioning our dispensing team as well. Taking the time to make sure glasses fit comfortably and correctly, especially for children, makes such a difference day to day — we’ll be sure to pass on your kind words.
We look forward to seeing you and your family again soon.
I was shown the duty of care indeed
They’re one of the highly rated in this trade so far.
The level of care i received was beyond just collecting my money and filling my form.
The lady who checked my eyes couldn’t just release me to go because she wasn’t 100% sure of what she was seeing in my left eye . She gave me some eye drop and asked me to wait for half hour for my eye pupil to pop up and let her do a final check before i leave .
That alone shows the maximum amount of duty of care .
Thank you to her and the staff
23. april 2026
Besvarelse fra R Woodfall Opticians - Crystal Palace
Thank you for taking the time to share your experience.
We’re really pleased to hear you felt genuinely cared for throughout your visit. Taking that extra time — including using drops to dilate your pupil and ensuring everything was fully checked before you left — is exactly the level of attention we aim to provide. It’s never just about completing an eye test, but making sure nothing is missed and that you leave with confidence in your eye health.
Your comments about our team and their professionalism mean a great deal, and we’ll be sure to pass on your thanks to the optician and staff involved.
We look forward to seeing you again soon.
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