Purchased the Gold travel trailer cover, after first winter one of the downspouts poked through the cover, even with the supplied downspout covers. There were abrasions on the cover where the strap... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service. I had forgot to put in my discount code. I called and was answered immediately. They issued a refund right away. No Hassell great company to deal with. Thanks.
The website is so easy to navigate, found the exact cover we needed very quickly. Price was very reasonable and our confirmation after order was prompt. As it's the long weekend I don't expect it wil... Se mere
We purchased a cover for a Sprinter model class C motorhome. Instructions for putting it on were simple but accurate - had no issues. Less than 24 hrs after we put it on a vicious storm came thr... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
RVcover.ca - #1 Rated Online RV cover Company in Canada Welcome to the largest Canadian online retailer for RV covers worldwide. Here at rvcover.ca, we're united as a team because of our passion for motorhomes and protecting them from all kinds of weather. While we have put a lot of time into developing our RV covers and our Trailer covers to be waterproof, UV-resistant, and scratch-resistant, we also provide the largest inventory and selection you'll ever find! What's also important to us is that we provide you with an excellent customer support service. You can message us or even call us at any time while you are shopping. Even though rvcover.ca is an all-online shopping experience, we are people on the other end working hard to make you feel appreciated. For a limited time only, enjoy Free Shipping on all orders to Canada and a Lifetime Warranty on all covers. All prices on our website are in Canadian Dollars. We ship directly from our warehouse in Quebec. No more duties or brokerage fees. The price you see… is the price you pay. No more hidden fees. We take care of our customers with great products, at unbeatable prices, and a five-star Customer Service Team.
Kontaktoplysninger
5760 Rue Ferrier, H4P 1M7, Mont-Royal, , Canada
- 1-800-770-1838
- info@rvcover.ca
- rvcover.ca
Har besvaret 20 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unhappy Camper
The purchase and delivery was fast and easy, then downhill from there. I purchased the 23-26 for my 24' Class C, after installing it, I found the fit to be extremely loose but I guess that's normal. While securing straps, I noticed the stitching had missed a seam, not in a critical area but still tried to return it, but nothing but hassle. Left it covered for 5 days while away on vacation, when I returned, I unzipped a panel to access the house batteries to remove them, that's when I noticed water dripping on the side, then lifted the front to remove the engine's battery, the hood was soaked, was dripping from the roof area. I removed it as it would have caused more damage than if left uncovered. Started the process of trying to return it, nothing but hassle, they offered me 20% discount to keep it. At this point, I wanted to dry it to box it up, so I hung sections at a time in my garage, at some point, I found another seam that was open, this one at least 4" and it was at the top near the front, so likely the source of my water issue. Tried to return it again, was offered 40% off at this point, or full refund but I had to pay for the return, Puro quote was $124, so I decided to keep it, but regretted it as it is totally useless, tried to contact them again in hopes that they would make it right and stand behind all their promises, but no answer!! Buyers beware, this is a case of "You get what you pay for", I thought I had learned my lesson, but I got taken again!!

Besvarelse fra Rvcover.ca
Bought 23' -26' our cover for 24' class…
Bought 23' -26' our cover for 24' class C motorhome. Defective from first install as missing one triangle latch end in front of wheel as well the cover never fit at back end of motorhome, too much fabric and strapping long, could not snug enough to stop flapping in wind. No other way to strap other than purchase of more straps but still no place to attach extra strapping. Company refused to pay for return shipping even though policy states they will pay for defective return. They said they would pay for if we took replacement but if it won't fit we don't want. Be cautious with fine print and policy as misleading. Spent two weeks with back and forth but no give on their end. Better off with the lower quality on Amazon, at least they stand behind what they say. Finally paid for shipping back ourselves and waiting on refund. Would not recommend this company even though they are in Canada.

Besvarelse fra Rvcover.ca
Very helpful sales advisor on the phone…
Very helpful sales advisor on the phone line!
Easy online ordering process and…
Easy online ordering process and details for each product were great.
experience was awesome;site is easy to…
experience was awesome;site is easy to use ;well knowledged ,easy to order.just find your size of cover and press the key pad or call them and they will help you find what your looking for. i purchased a cover for our travel trailer.
Quick and simple
Manufacturing defect not acknowledged
My recently ordered Class B RV cover has a manufacturing defect. The front passenger side triangular adjustment flap is attached in the wrong direction along the side seam. It is attached in a curved part of the seam and sits high at the corner of the roof instead of laying flat across the windshield.
I submitted emails and photos clearly showing the problem, that were dismissed as normal for a "universal fit". A manager named Isaac insisted that there was nothing wrong with the cover and offered a 5% discount/refund, upped to 10% after a slightly longer conversation. He could not offer to replace it with a properly made cover since he would have to "throw it in the garbage."
Then he had the boldness to remind me that I could get one warranty exchange if it suffered tears and damage in future use.
So functionally it seems to fit reasonably well but looks rather poor for a new product and time will tell if wind will damage it prematurely.

Besvarelse fra Rvcover.ca
Your site is not accessible in french…pas facile !
Your site is not accessible in french so it was not easy for me to read your site in english.
Easy instructions on this site.
Easy instructions on this site.
This was referred to me by a relative and the product he received was perfect.
Website was up to date and very…
Website was up to date and very informative.
"lifetime warranty" is a bit of a…
"lifetime warranty" is a bit of a stretch. None of my covers have lasted 2 months. I've bought 3. Each time I have to pay $100 in shipping. I would really recommend not buying this product

Besvarelse fra Rvcover.ca
Easy
Easy , quick . If it gets here by Friday I will be over the moon. Product looks great .
easy to navigate
Simple and easy to read,quick to check…
Simple and easy to read,quick to check out.
Easy to navigate the web site and good…
Easy to navigate the web site and good description of product
Lot's of information on website…
Lot's of information on website including full specifications makes it easy to know which cover to order..
Lifetime warranty was an important thing to know about.
Absolutely junk
Absolutely junk, and will not give you your money back! They want 95$ to send another cover. Mine ripped all over the place(not just corners) buckle broke and on and on after only months on my trailer. It is paper thin and garbage. RUN FROM THIS COMPANY.

Besvarelse fra Rvcover.ca
Very easy to order
Very easy to order , quality product . Second time have ordered a RV cover from them
Just ordered
Clear ordering instructions and prompt replies to queries. Feeling optimistic.
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