First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Russwood provided an excellent service from start to finish. Their team was knowledgeable, friendly, and helpful on the phone, keeping me well informed about lead times and delivery. The delivery proc... Se mere
Virksomheden har svaret
They are knowledgeable, helpful and supply high quality products. Knowing that cladding or flooring is being supplied by Russwood gives us, as professionals, peace of mind.
Quality product delivered promptly and well informed order progress system. Clear instructions provided and wood treatment system does what it says it will . As for how long it lasts time will tell... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Russwood
Skrevet af virksomheden
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Kontaktoplysninger
Station Sawmill, PH20 1AR, Newtonmore, Storbritannien
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4,9
Fremragende
290 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Russwood
Thanks for leaving us a review, David! Great to hear you are happy with your order.
Quality product
Quality product , carefully stored to maintain quality - good technical advice available with built examples to view at HQ - delivery to site went extremely well - good communications - this is a Family business which I would not hesitate to use again , or recommend to others
10. februar 2023
Besvarelse fra Russwood
Hi K, thank you for taking the time to leave us a 5 star review. It's great to hear about your positive experience with Russwood from initial contact through to delivery. We look forward to working together again soon.
Knowledgeable staff
Knowledgeable staff, excellent quality products and prompt delivery !
24. februar 2023
Besvarelse fra Russwood
Hi, thank you for taking the time to leave us another great review! We appreciate your repeated custom and look forward to working together again soon.
Excellent service and product
Excellent service and product. Great customer from Sales through to delivery.
31. januar 2023
Besvarelse fra Russwood
Hi Brian, thank you for leaving us a great review. We pride ourselves on our customer service and it's great to hear you had a positive experience with Russwood.
Always a great service from Russwood
Always a great service from Russwood. Products simply untouchable across the range.
20. februar 2023
Besvarelse fra Russwood
Hi, thank you for leaving us a 5 star review. We are proud of our product range here at Russwood and it's great to receive such positive feedback from customers. We look forward to working together on more projects in the future.
Besvarelse fra Russwood
Hi Julia, thank you for leaving us a 5 star review!
Very happy with the floorboards…
Very happy with the floorboards supplied by Russwood. Excellent quality as expected. The sales team is very helpful, reacts quickly to queries and helps sorting out last minute concerns. Only drawback: last time, the delivery truck was unsuitable to access small residential streets in London, which created some complications.
18. januar 2023
Besvarelse fra Russwood
Thank you for taking the time to leave us a review. We are delighted to hear you are happy with your flooring and the service received.
Fantastic CPD
A very enjoyable, informative and engaging CPD presentation by Roxana with a great level of technical detail throughout.
8. februar 2023
Uopfordret anmeldelse
Besvarelse fra Russwood
Hi Chris, thank you for taking the time to write us a review. It's great to hear you enjoyed your CPD and we have passed your kind words onto Roxana. Thank you
My third order from this amazing…
My third order from this amazing company. Customer care is next to none, the product amazing quality, delivery timely. 5 star for sure.
7. februar 2023
Besvarelse fra Russwood
Hi Aga, thank you for your kind words. We look forward to continuing to work with you.
Besvarelse fra Russwood
Hi Elisabeth, thank you for taking the time to write us a great review!
Great product and service.
Great product, friendly service, prompt delivery. What more could you ask for.
16. december 2022
Besvarelse fra Russwood
Hi Robert, thank you for taking the time to leave us a great review!
Siberian Larch Cladding
From first contact Russwood were a great company to deal with. They offered great advice on choice of materials and measurements. Order arrived on the estimate delivery date. The quality of the wood was astounding!!, not one piece of cladding was unusable as they hand pick each length. I would thoroughly recommended anyone looking for a top quality finnish.
10. november 2022
Besvarelse fra Russwood
Hi Sandy, thank you for leaving a review about your experience with Russwood and for your kind words about our products and service. It's great to hear that you are happy with your SILA Select Siberian Larch cladding.
Reliable business
I have been ordering from Russwood to help with my house building project for several years now. Online purchase has been great, and the odd occasion I've needed help with an order they have been super helpful over the phone.
1. december 2022
Besvarelse fra Russwood
Hi James, thank you for leaving us a great review!
Excellent customer experience - and great value
I received excellent advice from the sales team, who were able to advise me on the best cladding timber for my project, and quantities I would require for my chosen cladding design. Their very competitive prices and the quality of timber we received simply confirmed my initial positive impression of the company.
20. oktober 2022
Besvarelse fra Russwood
Hi Marc, thank you for taking the time to leave us a review. It's great to hear such positive feedback about our sales team and high-quality products. Thank you.
Service quality example
Good, straightforward technical guidelines on how to best use their high quality products -
Service quality example that other UK companies would do well to follow -
Don.
12. november 2022
Besvarelse fra Russwood
Hi Don, Thank you for leaving us a 5-star review!
Lorn Macneal Architects
We have worked with Russwood for many years. We appreciate their product knowledge, timber quality, value and delivery.
4. oktober 2022
Besvarelse fra Russwood
Hi Lorn, thank you for your continued support over the years. We look forward to working with you again on future projects.
Larch cladding.
We have purchased two lots of Larch cladding for our seaside cottage renovation. It looks outstanding!!
19. oktober 2022
Besvarelse fra Russwood
Hi, thank you for leaving us a 5-star review. Great to hear you are happy with your cladding.
Really good company
Really good company and good staff
The products are outstanding
Would definitely use again
13. oktober 2022
Besvarelse fra Russwood
Hi Evelyn, thank you for leaving us a great review. We look forward to working with you again in the future.
Fabulous quality, great customer service
We needed to lay a wood floor in our new build home in lockdown. We knew that this and the wood shortages in the trade would make things difficult, but Russwood were great, sending samples quickly and advising when we had questions. The floor is beautiful, superb quality and well made. We love it.
22. marts 2022
Besvarelse fra Russwood
Hi, thank you for leaving us another great review. It's great to hear you are happy with your Brushed Oak flooring.
Fabulous experience
Fabulous experience. Really helpful & accommodating. We love our floor!
27. november 2022
Besvarelse fra Russwood
Hi Fiona, happy to hear you are delighted with your Oak flooring. Thank you for taking the time to leave us a review.
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