First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Russwood provided an excellent service from start to finish. Their team was knowledgeable, friendly, and helpful on the phone, keeping me well informed about lead times and delivery. The delivery proc... Se mere
Virksomheden har svaret
They are knowledgeable, helpful and supply high quality products. Knowing that cladding or flooring is being supplied by Russwood gives us, as professionals, peace of mind.
Quality product delivered promptly and well informed order progress system. Clear instructions provided and wood treatment system does what it says it will . As for how long it lasts time will tell... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Russwood
Skrevet af virksomheden
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Kontaktoplysninger
Station Sawmill, PH20 1AR, Newtonmore, Storbritannien
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4,9
Fremragende
288 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cladding supply made easy. …
Communication was good and the delivery came as agreed. Placing the order was easy and came carefully wrapped with no damage.
Many thanks
27. september 2023
Besvarelse fra Russwood
Hi Kerry, thank you for taking the time to leave us a fantastic review. We are delighted to here our team were able to help you choose the correct cladding for your project, and that it was delivered to you promptly. Please don't hesitate to get in touch if we can be of any further help.
Helpful and accessible.
1. november 2023
Besvarelse fra Russwood
Hi, thank you for taking the time to leave us a 5 star review!
Russwood were helpful and knowledgeable
15. september 2023
Besvarelse fra Russwood
Hi John, thank you for taking the time to leave us a review. It's great to hear our team were able to help you find the correct product for your project.
Good quality and good customer service
3. oktober 2023
Besvarelse fra Russwood
Hi Mark, thank you for taking the time to leave us a great review. Please don't hesitate to get in touch if we can be of any further assistance.
Excellent service
Excellent, professional and prompt service. Marvellous range of timber cladding timber and accessories. Recommended
11. oktober 2023
Besvarelse fra Russwood
Hi Gary, thank you for leaving us a great review. We are proud of our extensive range of cladding and fixings to suit every project. We look forward to working with you again in the future.
Very helpful product delivered on time…
Very helpful product delivered on time technical support superb
20. september 2023
Besvarelse fra Russwood
Hi Peter, thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any further assistance.
Products offered and service provided…
Products offered and service provided is fantastic, have purchased on a couple of occasions and never any issues. Communication and information provided has never been an issue.
19. september 2023
Besvarelse fra Russwood
Hi, thank you for taking the time to leave us an excellent review and for your repeated custom. We look forwarded to working together again soon.
Besvarelse fra Russwood
Hi, thanks for taking the time to leave us a great review!
Very pleasant company to deal with
Very pleasant company to deal with - and very helpful
14. september 2023
Besvarelse fra Russwood
Hi Graham, thank you for taking the time to leave us a great review!
Maybe expensive but service and quality…
Maybe expensive but service and quality is very good
8. september 2023
Besvarelse fra Russwood
Hi Paul, thank you for taking the time to leave us a great review. We pride ourselves on our customer service and quality product offering so it's great to hear you are pleased with the quality of our battening system. Please don't hesitate to get in touch if we can be of any further help.
A good product and sound advice from the start.
A good product and sound advice from the first contact. Delivery was arranged to suit the project build schedule and driver offloaded well packaged timber right next to site location. A stress free operation with all required accessories and fixings as one package.
6. september 2023
Besvarelse fra Russwood
Hi Mike, thank you for taking the time to leave us a fantastic review. It's great to hear we were able to take the stress out of ordering the correct cladding for your project. Please don't hesitate to get in touch if we can help with anything further.
Seabreeze will soon be our bespoke…
Seabreeze will soon be our bespoke Hebridean retirement home. Russwood were recommended to me by Hebridean Homes and I have no regrets about choosing value for money quality over price. A visit to Russwood was a useful and enjoyable experience and we were able to compile an order easily. Delivery was slihtly ahead of time, but pallets were placed just where we needed them and we now look forward to cladding our 'dream home' in vertical, planed Scottish larch later this month.
Charles and Susy Cooper
1. september 2023
Besvarelse fra Russwood
Hi Charles & Susy, thank you so much for taking the time to leave us a review! Please don't hesitate to get in touch if there is anything else we can help with when it comes to installation. Thanks!
Very professional service
Very professional service, the timber was pretty good, a little warped but it did the job, the screws were a little more expensive than other suppliers of the same SIHGA L-Go Fix screws, which is a shame as they were supplied in bulk and really should have been cheaper. The screws were excellent though
23. juli 2023
Besvarelse fra Russwood
Thank you for taking the time to leave us a review.
Regarding the issue of warping, it's important to note that our Scotlarch® is dried to a moisture content of 16-18%. However, given the inherent characteristics of larch, it's natural for some minor board movement to occur.
While we understand there might be more budget-friendly screw options available elsewhere, it's worth emphasising that our SIHGA L-Go Fix screws, crafted from premium A2 grade stainless steel, are specifically designed to maximise cladding performance and longevity. L-Gofix are also available in 410 grade stainless steel. Whilst these are lower cost, they are more susceptible to unsightly staining and are less suited to the UK climate.
Please don’t hesitate to get in touch if there is anything else we can assist you with.
We built a new house 18 months ago and…
We built a new house 18 months ago and clad a large portion of it in the thermapine ebony. As the seasons have changed, it has weathered beautifully and we couldn't be happier with the end result. Fantastic product and service, will definitely return for any future products and highly recommend!
1. september 2022
Uopfordret anmeldelse
Besvarelse fra Russwood
Hi Iona, thank you for taking the time to leave us a fantastic review. It's great to hear you are still happy with your Thermopine® cladding 18 months on from installation. We are sure you will love it for years to come. We look forward to working with you on any future projects you may have.
Besvarelse fra Russwood
Hi Jamie, thank you for taking the time to leave us a review. It's great to hear you are happy with your Thermopine® cladding. We look forward to working with you again on any future projects.
Great product and service
25. juni 2023
Besvarelse fra Russwood
Hi Beth, thank you for taking the time to leave us a great review.
Good Service from Russwood
We were very grateful to Russwood for storing our order for much longer than we expected due to unexpected circumstances.
1. maj 2023
Besvarelse fra Russwood
Thanks Lyn! We appreciate you taking the time to leave us a review.
Class Company
The showroom was well organised and the staff were pleasant, knowledgeable and helpful. The product I purchased is ideal for the renovation project which I’m working on. I have purchased materials from this company before and would definitely recommend them.
5. juni 2023
Besvarelse fra Russwood
Hi John, thank you for sharing your experience of Russwood. Delighted to hear you are happy with both the product and service received.
Great after sales Support
Had to order additional components for a project well underway - Russwood technical advisor was available , query resolved immediately and goods dispatched to site same day - great after sales support ! can't recommend highly enough
5. juni 2023
Besvarelse fra Russwood
Hi Tiketybu, thank you for leaving us a great review. Our timber experts are always on hand to help with any technical queries. Please don't hesitate to get in touch if there is anything more we can do to help.
your delivery driver was exceptionally…
your delivery driver was exceptionally helpful with geeting my pallet under cover in my barn, very tricky but he did it, well done and thank you.
29. maj 2023
Besvarelse fra Russwood
Hi Stewart, thank you for taking the time to leave us a great review! It's great to hear our delivery driver went the extra mile to help store your cladding until you are ready to install it. Please do get in touch if there is anything more we can do to help.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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