Ruff N Tuff Clothing Ltd Anmeldelser 

59
•
TrustScore 3.5 ud af 5

3,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I've ordered items a couple of times and their service has been absolutely flawless, quality products and speedy service. A real pleasure to deal with, particularly Andrew. I have no hesitation in hi... Se mere

Bedømt til 1 ud af 5 stjerner

Over 2 weeks now waiting for my order. Tracking info is still showing same thing. Emailed twice and both times been told sorry for delay, that’s it. But no information of deliver date , nothing. No ex... Se mere

Bedømt til 5 ud af 5 stjerner

I have used this company many times and always have excellent communication and recommendations regarding sizes etc for Carhartt jackets and trousers. I ordered a pair of work jeans but they were n... Se mere

Bedømt til 1 ud af 5 stjerner

Ordered a sweatshirt as a Christmas present and it’s 1st January and still haven’t received it, or even notification that it’s been dispatched. Contacted asking when it can be expected and was told th... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Arbejdstøjbutik
  2. Butik med sikkerheds- og arbejdstøj
  3. Butik med udendørstøj og -udstyr

Skrevet af virksomheden

Ruff N Tuff Clothing Ltd is one of the largest UK suppliers of Carhartt. We wear it ourselves, therefore we are able to provide our customers, old and new, with an un-surpassed online retail experience, offering the best possible product advice. Whether you fancy a new hoodie or pair of work trousers, or if you need to kit out your entire workforce in bespoke kit with company logo, we will ALWAYS do our best to help you achieve your goal.


Kontaktoplysninger

3,5

Middel

TrustScore 3.5 ud af 5

59 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,5

Alle anmeldelser

(59)

4 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Slow

Order an item last week and I have no update since it was “being processed”. Hoping this isn’t a scam and a dodgy company.

23. august 2023
Uopfordret anmeldelse
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Hello Ms White. No, you're safe, we are not a scam or dodgy company. :-) We received your order late Friday 18th afternoon and it has been processed accordingly. Your item needed to be moved from the European warehouse and should be shipped to you within the 7 working days stated on our website. As soon as it hits our warehouse it will ship to you same day either by Royal Mail 1st Class or next working day courier. We hope that this calms your concerns, but if you need anything else, drop us an e-mail to sales@ruffntuffclothing.co.uk , we'll be pleased to help.

Bedømt til 1 ud af 5 stjerner

Sent an item back no refund

Sent an item back, never had a refund. Ignored all messages. Watch what you do with this company.

2. juni 2023
Uopfordret anmeldelse
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Good Morning. Refunds are normally processed within 1 working day of receipt of the item back. We have no record of any emails from the name given in this review, nor do we have any outstanding orders/returns/refunds. If you can kindly email sales@ruffntuffclothing.co.uk with your order number and we will be happy to look into this for you.

Bedømt til 5 ud af 5 stjerner

Definitely use again

Delivery was quick - appreciated the advice on sizing before my purchase. Would definitely use again when I need more Carhartt tops. Thanks ruff n tuff!

7. juni 2023
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

taking a while

taking quite a while for any updates on my order, last I heard it had been processed but nothing much else, looked around to see if it was a legit site and everything points to yes so hoping I hear from them soon.

22. maj 2023
Uopfordret anmeldelse
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Good Morning, I can see that your order has been shipped within our regular delivery time. Updates are being sent to the email address provided on your order, but we apologise if these are not coming through to you. If you have any further concerns, please email customer services who will be able to assist you further.

Bedømt til 2 ud af 5 stjerner

Can’t recommend

Items arrived in good condition BUT their communication was awful. I was going to be away the following week so I chased up in an email to see when to expect it and didn’t appreciate the tone of their response, which basically said I should have read the website and it takes 7-10 days from Europe. Fair enough but I only wanted an expected delivery date, not a sassy reply.
When the items did arrive with them, I got an email saying it was dispatched but had to chase them for tracking. Was sent with Hermes (Evri 🤢) and Ruff n Tuff must not have passed on my details as I got no emails from Hermes, which is very unusual.
Wouldn’t buy from again, I’m afraid. Good Customer service is essential and a stinking attitude will turn customers away faster than poor product.

5. januar 2023
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Dear Ms Murphy
We are to sorry to hear that you were disappointed with the service you received from us relating to your order.
You were quite correct in your first e-mail to us. As your order was placed between Christmas and New Year, we and the delivery companies normal working hours were different. In an effort to make this clear on our website, we made the necessary changes to our delivery terms and pinned a statement to every page on the site. Given your observations on Trustpilot, we will reassess this process next year.
We may have taken a little longer to reply to your e-mail enquiries as they were all sent at weekends and Bank holidays when our customer services is closed, but we assure you they were attended to within a few hours of us re-opening. We try to offer factual responses with a personal / friendly approach, not sassy in any way, so we are sorry that you interpreted it as such.
We did indeed use Evri (Hermes) to facilitate your free delivery to Armagh. As Evri approach our customers directly to advise of delivery times, your full and complete contact details plus delivery requirements, were most definitely passed to them, so we are sorry to hear that they did not follow our / your instructions, necessitating you having to contact us directly the following day for the tracking number. We can only assume that Evri, along with all other carriers, were struggling with increased volume due to the UK postal strikes.
Once again, please accept our apologies for your shopping experience with us.

Bedømt til 1 ud af 5 stjerner

Said item was in stock

Said item was in stock, still haven't received any notification about delivery after a week of waiting. Will never use again.

3. januar 2023
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Good Morning Mr Ross

Your order was placed on Christmas Eve and was processed as soon as we returned to the office on the next business day. Our delivery terms clearly state that items may take 7 working days and we appreciate this seems a long time when there are a lot of Bank Holidays involved such as the days between Christmas and New Year, however this is clearly beyond our control. You requested a refund on the New Year's Bank Holiday Monday which was processed for you within two hours of our offices opening the following day. We did not receive any communication from you between your order and your request to cancel so were not given the opportunity to explain our delivery terms or advise when your order would have been delivered to you. Whilst we welcome feedback of any nature, your negative review is unwarranted given the circumstances.

Bedømt til 1 ud af 5 stjerner

Ordered a sweatshirt as a Christmas…

Ordered a sweatshirt as a Christmas present and it’s 1st January and still haven’t received it, or even notification that it’s been dispatched. Contacted asking when it can be expected and was told that it normally takes 7 working days to be dispatched from distribution centre however due to Christmas this would probably be longer. Now over 14 days since order was placed and still no word.

18. december 2022
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Dear Ms Brewer

We’re sorry that you feel we have let you down. Like most online companies we have been impacted by postal strikes and the knock on effect that has had on courier companies. We anticipated these circumstances, so we took the difficult decision to close our guaranteed pre-Xmas delivery date on the 12th December, reluctantly posting that on every page of our website.

All orders placed after that time, such as yours from the 18th, were still processed in the usual manner and we did everything in our power to fulfil what we could before Xmas. We are indeed sorry to say that yours was not one of those we could complete.

Our skeleton team that worked between Xmas and New Year replied to your chaser e-mail within a couple of hours of opening on the 28th, providing you with the best update they could at that time. Now that our warehouse and associated couriers are back working as normal after the New Year, we are pleased to say that your sweatshirt was shipped by overnight carrier yesterday. As promised, you will have receive shipping confirmation from us, plus a tracking number and a time slot from the courier (currently between 10.21am - 12.21pm).

Once again, please accept our apologies for any inconvenience caused.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere