Ruff N Tuff Clothing Ltd Anmeldelser 

59
•
TrustScore 3.5 ud af 5

3,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I've ordered items a couple of times and their service has been absolutely flawless, quality products and speedy service. A real pleasure to deal with, particularly Andrew. I have no hesitation in hi... Se mere

Bedømt til 1 ud af 5 stjerner

Over 2 weeks now waiting for my order. Tracking info is still showing same thing. Emailed twice and both times been told sorry for delay, that’s it. But no information of deliver date , nothing. No ex... Se mere

Bedømt til 5 ud af 5 stjerner

I have used this company many times and always have excellent communication and recommendations regarding sizes etc for Carhartt jackets and trousers. I ordered a pair of work jeans but they were n... Se mere

Bedømt til 1 ud af 5 stjerner

Ordered a sweatshirt as a Christmas present and it’s 1st January and still haven’t received it, or even notification that it’s been dispatched. Contacted asking when it can be expected and was told th... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Arbejdstøjbutik
  2. Butik med sikkerheds- og arbejdstøj
  3. Butik med udendørstøj og -udstyr

Skrevet af virksomheden

Ruff N Tuff Clothing Ltd is one of the largest UK suppliers of Carhartt. We wear it ourselves, therefore we are able to provide our customers, old and new, with an un-surpassed online retail experience, offering the best possible product advice. Whether you fancy a new hoodie or pair of work trousers, or if you need to kit out your entire workforce in bespoke kit with company logo, we will ALWAYS do our best to help you achieve your goal.


Kontaktoplysninger

3,5

Middel

TrustScore 3.5 ud af 5

59 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,5

Alle anmeldelser

(59)

4 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Excellent company to deal with

I've ordered items a couple of times and their service has been absolutely flawless, quality products and speedy service. A real pleasure to deal with, particularly Andrew. I have no hesitation in highly recommending them.

25. juli 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Over 2 weeks now waiting for my order

Over 2 weeks now waiting for my order. Tracking info is still showing same thing. Emailed twice and both times been told sorry for delay, that’s it. But no information of deliver date , nothing. No explanation why over 2 weeks I’m now waiting for my item. There’s not even info on who/ what company is the courier. Will not order from this place again. I want my refund

28. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I purchased some Carhartt beanies

I purchased some Carhartt beanies. Prior to receiving them I emailed them with a query which was responded to by Andrew who struck me as an absolute Gentleman.
Received my order during advertised timescales and am very happy with the product.
I would absolutely recommend this business and would have no hesitation in purchasing from them again in future.

18. februar 2026
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

I got the Carhartt j140 jacket (black)…

I got the Carhartt j140 jacket (black) and I just received it but the material looks shiny for some reason I'm confused if this is legit or not and I don't know what to do because I heard refunding with them is terrible.

Someone tell me if every item legit and why is the material having a weird shiny look to it

20. januar 2026
Uopfordret anmeldelse
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Good morning
We have sent you a direct e-mail, however we are sorry that you are not happy with your purchase.
We have been a Carhartt Certified UK agent for 15 years. We helped get the brand off the ground in the UK in fact. Everything that we sell is ABSOLUTELY GENUINE and comes directly from Carhartt.
Google's response to your concerns puts it like this...

"This shiny, faded appearance, especially on dark colors, is a normal sign of wear and tear on the heavy-duty duck canvas, with the friction creating lighter streaks as the color wears down."

If you are not happy with your jacket... no problem. Return it to us and we will give you a full refund as per out standard terms and conditions.
Carhartt takes quality control very seriously, so we will forward your comments to them.
In the meantime we will await your returned item.
Regards
Ruff n Tuff Customer Services

Bedømt til 5 ud af 5 stjerner

Great service and prices.

Great prices on Carhartt. Realised delivery might take longer (ordered to be sent to address where I was staying for a week) so emailed and they delivered to my home address following my instructions. Email replies are prompt and helpful. Postage takes a little longer than buying direct from Carhartt as some items need to be obtained from European warehouse. For the prices (slightly cheaper in many cases), it’s worth the wait. Great range of products are available.
They use Royal Mail, which is more reliable. I live in a large block of flats and couriers have a habit of dumping parcels at the communal gate, meaning some go astray. Items are well packaged. My only criticism would be that perhaps there is more sustainable packaging they could use.
Great company to deal with. Highly recommended.

6. april 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Good Experience

They responded to my concerns regarding negative reviews on Trustpilot and they expedited my delivery. Return of a large order was also straightforwards. Thanks.

26. juli 2024
Uopfordret anmeldelse
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Good morning. Thank you for leaving us a positive review, it is much appreciated. All of the staff here work very hard to provide the best service we can. We are so glad that you are happy.

Bedømt til 1 ud af 5 stjerner

Bought a pair of Carhatt Jeans from…

Bought a pair of Carhatt Jeans from this company on 23 Feb 24.

Expensive jeans that I used for social purposes only, by the 31 Dec 24 the material was worn out to the point you can see my bottom through the remaining material.

As things beyond the 6 month point neither Carhartt nor RuffnTuff were included to do anything about the matter. Indeed they believe: ‘The structural integrity of the garment has not been affected, and they are without doubt still fit for purpose.’ Never mind the fact that you can see my flesh through them!

Take your money elsewhere and avoid Carhartt on the way!

31. december 2024
Uopfordret anmeldelse
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Dear Mr Low
You threatened to leave us a negative review if we did not give you what you wanted, and here it is.
We do our absolute best to ensure that all of our customers receive a first class experience, from start to finish. But with all the best will in the world, we cannot give you a full refund for a pair of jeans that you have had for nearly a year. Plus the requested garment photos you sent us showed a single wear line in a high wear area, it DID NOT show holes in the backside!
The 6 month period you mention is the Consumer Rights Act cut off period. Any issues after that, it is only reasonable to take fair wear and tear into account, which is what we did, especially considering no holes were evident from photos, or stated in our several e-mail communications.
Carhartt is a top line product, and if any of these quality control issues had have been brought to our attention within a reasonable time, we would have exchanged or refunded your item without hesitation.

Bedømt til 1 ud af 5 stjerner

Order never arrived

I placed an order with ruff n tuff on the 9th of December, firstly I received no order confirmation or order number so I emailed to find out the information, it took nearly a week to get a reply. Then I received an email over a fortnight later saying my order was with the delivery company, fast forward to a month since the order was placed and 2 emails that weren't replied to I have emailed again and finally had a reply to say the order isn't going to be delivered and I can either have a refund or replace it with something else.
The customer service has been horrendous, most of the time you don't even get a reply.

9. december 2024
Uopfordret anmeldelse
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Dear Ms Stokes
We do our absolute best to ensure that all our customer receive an excellent service from start to finish. You had decided that we had fallen short of that promise within 24hours of placing your order. We received an aggressive e-mail from you requesting information on where your order was after office hours the day after you placed your order. We responded to you with delivery timescales and pdf order confirmations within 20 minutes of opening the next day.
We shipped your order to you within our stated timeframe. We were unaware that the carrier had lost your jumper until you notified us after a couple of weeks. As that product had sold out over Xmas we offered you alternative products which would have had free expedited delivery. You however requested a refund, which was processed within an hour of your request.
Whilst your shopping experience with us was unusually delayed, we can assure you that we complied with your wishes immediately and did everything within our power to provide you with a positive outcome.

Bedømt til 5 ud af 5 stjerner

Brilliant service

Brilliant service, lovely people to deal with.
Will shop with Ruff N Tuff again
Thank you so much

24. december 2024
Uopfordret anmeldelse
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Good afternoon, thank you for your kind comments...AGAIN! It is always a pleasure to speak with nice people such as yourself.
Happy New Year to you and your family. :-)

Bedømt til 5 ud af 5 stjerner

Great product

Great product, I brought the Wylie carhartt boots. The best price I’ve seen around ordered Thursday evening and delivered on Monday morning! Will be back

25. juli 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Ordered and received nothing.

Ordered 2 tops, paid on PayPal. No confirmation email which I thought was strange. Sent an email with no response. Tried to call and it rang out. The £31 was taken on the day. I Opened a dispute with PayPal who only refunded the cost of the items and not the postage or VAT. I know it’s only a small amount but I’m £8.00 down. Avoid this company.

18. juli 2024
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Not great

Not great, ordered two boiler suits for work in two sizes. Returned one and noticed weeks later that I hadn’t received the refund for the returned pair. Shouldn’t have to ask for your money back 😟

4. marts 2024
Bedømt til 4 ud af 5 stjerner

Quality clothing at great prices

Quality clothing at great prices.
Delivery is disappointing,at 10 days (7 days to get from Europe to the UK). But it is clearly stated in the delivery information, so shouldn't complain really.
Everything else very satisfactory.

4. februar 2024
Bedømt til 1 ud af 5 stjerner

Didn't receive order, spam messages

Didn't receive order, I received the refund no problem but they've sold my details on as now I get constant spam txt messages, one from my mum with her new number and she's been dead 13 years , stay away from this company.

17. januar 2024
Uopfordret anmeldelse
Ruff N Tuff Clothing Ltd-logo

Besvarelse fra Ruff N Tuff Clothing Ltd

Dear Mr Wall
To be clear WE ABSOLUTELY DO NOT SELL OR PROVIDE CUSTOMER INFORMATION TO ANYONE!!
You placed an order with us between Christmas and the New Year on the 27th Dec but requested a formal refund via Paypal on the 28th Dec, which was completed immediately.
You then placed another order on the 28th for the same item in a different size, shipping to a different address, which left us on the 3rd Jan via Royal Mail, who actually lost the parcel. Despite this being beyond our control… notification, apologies and a full refund was issued to you immediately.
Despite our best efforts you are perhaps disappointed with our service, however your totally unfounded allegations of our breaching Data Protection Regulations are frankly libelous, and we will be seeking advice to have this review removed.

Bedømt til 5 ud af 5 stjerner

I ordered the fleece pullover a little…

I ordered the fleece pullover a little too late so that it would arrive before my holidays. When I realised I emailed Ruf N Tuff asking if there was any chance to get it before the weekend. They answered within a couple of hours and offered me the same jumper but in a different colour which was available in the UK warehouse but on the website cost double the price. Luckily I was informed that I didn't have to pay the difference. I really liked that colour so I asked for an exchange. It was sent to me right away and I received it next day. I had sms and email from APC (courier company) so I knew where was the parcel and when it should arrive. I had a great experience and will be using this shop again

11. januar 2024
Uopfordret anmeldelse

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