RPMS Letting Anmeldelser 402

I have been living overseas for 5 years now, and RPMS have looked after my property for all that time. They provide a very professional, care free, worry free, and organised service. Everything is taken care of, and I have not had a single worry or concern regarding my property. Excellent service.

I am a landlord and have used RPMS as my agent to manage and market a property in Beverley for over eight years. I have certainly been happy with the company during this time am very satisfied with the service received from current portfolio managers Laura and Katie. Overall, I would be very pleased to recommend RPMS to other local landlords.

We have been in a property managed by RPMS for nearly three years now and have nothing but total satifaction in the service provided to the mutual benefit of ourselves and the landlord. The online management facilities are exellent and simple to use but we know that should we require any additional assistance Katie is readily available and obliging. Any issues have been dealt with proptly and efficiently.

Mike S

I really would recommend this company to anyone. I have been with this company for about eight years, they look after my house for me, I have no complaints during that time. They leave messages for me and promptly reply to mine. They give good service to me and the tenants.

It can be so stressful when moving home, but not when you deal with RPMS. Everything was taken care of, so as not to add any extra stresses, there staff are the most professional I have encountered, and particularly Katie who is a professional in all aspects. I will be recommending RPMS to any one who is considering a move to Beautiful Beverley

As a landlord, having switched to a fully managed service, I was a little apprehensive as to whether it was worth the extra money. Very satisfied so far with the balancing act that Katie performs between managing the expectations of the tenant and the needs of the landlord.

We have just become tenants of a property through RPMS letting. We have been very impressed by RPMS and Katie Puckering in particular. Katie is a great ambassador for the company as she is friendly, approachable and professional, quickly responding to questions we had. Katie has made a positive difference to our move.

RPMS are overall excellent to have as letting agents. Katie is really easy to contact, she deals with enquiries straight away and any maintanence issues are dealt with as soon as possible, including a broken boiler which was replaced within a week which is impressive. The only thing I would say is I don’t feel like we need to be having an inspection every 6 months, maybe it’s the landlords request? But Katie knows by now that we are clean and tidy tenants, and sometimes the inspection comes at a bad time when we’ve been busy so the added pressure to make sure everything is tidy for someone to come round whilst we are working seems a bit uneccessary and I’d rather we were just left to it! Other than that, an excellent experience with RPMS so far

We have been a tenant with RPMS now for 2 1/2 years. In that time we have found them easy to deal with, quick to sort out any maintenance issues, courteous when you call them. Overall an excellent letting agency.

First time renting all made so much easier by rpms I would highly recommend them as letting agents

We have been a tenant's with RPMS for just over a year now and have found Katie and the team very helpful indeed.
Any problems you may have or question's just inform RPMS, either by phone, call-in at there Beverley office or by e-mail and you will received an answer asap. Excellent chaps keep at it, oh and a BIG THANKYOU.

Katie Puckering

Over the past few years we have only had good dealings with Katie, and RPMS as a whole. Any issues that we have reported have been sorted quickly and Katie is always amenable and pleasant to deal with.

Have dealt with Oli Phillip and found him very helpfull and efficient at sorting out any issues. The on line apps and processes this company uses makes the whole process much easier.

No issues whatsoever with RPMS I find them very helpful especially Katie If I have any problems Katie is always there to help and gets any issues dealt with straight away. A very friendly, helpful service Thank you 😊

I have rented multiple houses through RPMS and I have always found Laura really helpful. All issues where dealt with professionally. Kind regards

Highly recommend Laura,very knowledgeable ,very approachable ,always going that extra mile when you ask a question ,an aset to the company

As this was my first time renting a property I wasn't sure what to expect. Laura from RPMS exceeded my expectations and went the extra mile to make sure I had all the information I needed to make the informed decision. She even went out of her way to help get things arranged for a move before Christmas. I can't recommend Laura and RPMS enough for their friendly and welcoming service

Rpms are an excellent company,I have to give oli phillip a special mention though, oli makes every effort to ensure that things get done. Thank you oli and keep up the good work,the whole team are really good too,highly recommended.
Regards
Clayton

Oli Philips looks after my interests very well. I always receive detailed monthly accounts. There have been no problems between myself and the tenant, any issues are dealt with.

In view of the recent 5-star reviews on Trust Pilot, either I was just unlucky in my dealings with RPMS or perhaps my complaints to Jamie Cammish have resulted in an improvement in RPMS’ communication and property maintenance service. I hope it’s the latter.

RPMS have a very good, easy to use, online fault reporting system. Unfortunately, my experience was that, once a fault was logged, communication from RPMS was usually very poor and little was resolved quickly and without constant chasing for updates.

No doubt the landlord was delighted with the service from RPMS. I loved the property and looked after it well for 5.5 years but, as the tenant, I found RPMS’ property maintenance service and communication very poor. I reported my property maintenance issues, some serious, to Laura Saunders. These usually took months to resolve. Some even took years and, as Laura knows, on 2 occasions I resorted to contacting the Director, Jamie Cammish, explaining the problem, how long I had been waiting for it to be sorted out and informing him I was withholding further rent until the matter was resolved. Jamie got things sorted within a few days both times. Thanks Jamie. Property maintenance problems I had included those listed below:

• Due to failed gas safety checks I was left without heating for 13 months from 13 November 2014 until 3 December 2015. I contacted the Director and withheld my December 2015 rent and the matter was resolved in a few days.

• The lounge gas fire was condemned at a gas safety check on 1 February 2017 and was still out of use when I vacated the property in July 2018.

• Rainwater ingress to master bedroom repeatedly reported, with photographs, for over 3 years from April 2014 to August 2017. As the years progressed, the problem worsened. A beam wall became saturated and when it rained water dripped into the master bedroom over a much larger area, requiring not one bucket, as at the start, but 3 large storage boxes. The damp and resulting condensation together with the unpleasant damp smell and the noise of the dripping water at night eventually rendered the master bedroom uninhabitable. Finally, in mid August 2017, I contacted the Director about the problem and informed him I would withhold further rent until the problem was resolved. The problem was then sorted out within a few days.

• I was unable to use my front door for 5 months in 2016 due to a faulty locking system.

• I was without a working dishwasher for 6 months in 2016 until I ended up buying my own dishwasher.

Communication worsened with the introduction of Portfolio Managers and their dedicated telephone lines. Ansafone messages at the start of the week often said my Portfolio Manager had left for the weekend and, as there was no facility for leaving a message, I then had to call back, choose a different Portfolio Manager and ask him or her to pass on a message to my own Portfolio Manager, who was actually in the office.