RPMS Letting Anmeldelser 402

Had an issue with our radiator leaking and RPMS arranged for someone to contact me ASAP. The work was done very quickly and by friendly engineers. Really satisfied by the level of customer service.

AVOID 5 DERWENT CLOSE!!!

Good at first until you get into a property. We had multiple issues that took far too long to fix and after leaving the property they make up all kinds of things to keep the security deposit.

One ring on the hob didnt work and for some reason it took a year to get fixed. We were left for the majority of December one year without heating and hot water as the landlord refused to pay for the boiler repair. The fence in the back garden blew down and it took 3 months to get a new one. The house suffered from damp throughout and we were told to leave the windows open more, even they were open almost all year round! RPMS were very poor at getting basic repairs sorted partly due to the landlord but it's their responsibility to look after tenants as well!

The house was in a poor state when we moved in and despite us spending our own money on decorating and improving the property, rpms are now trying to charge for professional cleaning and repairing things that were broken when we moved in or are actually are working but now mysteriously aren't!

Rpms only have an interest in money and very little in helping tenants, my advice is to choose an agency that knows what they are doing and actually care!

Update: had to report RPMS to the tenant deposit scheme as after months of waiting we still didn't have our deposit back! The tenancy deposit scheme agreed with us that they had no basis to claim the money they said they were owed! Avoid them at all costs!

RPMS have been the letting agents and property managers for our portfolio of properties for many years. For the last year Natalie has been responsible for letting our properties and she has always provided a friendly, professional and efficient service.

Natalie has been helpful throughout our time renting! Gets things sorted quickly and efficiently! A friendly and bubbly personality Natalie is a asset to RPMS!

As a landlord I have always been very pleased with the service from RPMS. Their latest (newly added) inspection was very detailed. Over the years I have used them my flat has hardly ever been without a tenant. Thanks to Katie and all the staff.

First Class Service from Katie at RPMS ... very efficient and helpful.

We have used RPMS for a number of years now to assist with renting out our properties. Natalie has always been very professional and friendly and has answered all our queries very efficiently. Her knowledge of the market and legalities has been a great help to us.

I am a tenant and RPMS have been very good through both the initial setting up process, and the ongoing maintenance and administration. Katie has been my main point of contact and I have always found her to be efficient and polite. Its refreshing to find a proactive agent, I don't have to chase for a response to my initial enquiries. They do a great job.

So far RPMS have been excellent. I have not had any issues that have had to be dealt with yet. Natalie has been very helpful in answering any questions I have had and very friendly.

I rent a house via RPMS, Katie has been fantastic throughout the initial application process and once I’d moved in. If you are ever in a position of needing a rental property I would happily recommend RPMS

We have our house rented with RPMS for a number of years, and now deal with Laura, who has always been there to assist and help. When ever we have had a change of tenant we she has always had a quick response to be able to get new tenants in.

I have rented with RPMS for a few years now, moved house in that time too. They have always gone above and beyond to help if needed. Natalie is a pleasure to deal with and is always extremely polite and friendly.

Thank you

The team at RPMS make the whole process of letting your house very easy and smooth, taking care of every detail whilst allowing you to keep control if you want to. Would definitely recommend their services to anyone.

RPMS are fabulous! The best experience I’ve had with a letting agent! Katie is brilliant and is always on hand if you need her! I would definitely recommend!

Laura and the other staff I dealt with made the whole experience very easy

Through out the viewing and finding the property process, RPMS were very helpful and quick to find time to get in viewings. My only thing- like with all estate agents- I would have loved more evening appointments as it hard as a teacher to get to many appointments and the houses were all going before I could get round!

After moving in Katie Puckering has looked after the whole process fantastically, she is prompt at emailing back and call back and any problems have been resolved very quickly.
Great service when I first moved in. The house was spotless!
Thank you!

I have been a customer for over 4 years and have found them to be extremely helpful staff, prompt replies to queries and efficient and reliable service. Would recommend.

Our experience with RPMS has been most satisfactory. We negotiated the rental from Zambia with no problems. The viewing and negotiations were initiated through our daughter. Other companies insisted on meeting us before finalizing any agreement. Queries and concerns have been promptly addressed. All round a balanced and smooth transition from one continent to another.

I have used RPMS since 2009. I have been very pleased with the overall management service provided. Living some distance from Beverley it is comforting to know that any issues arising will be attended to immediately. The recent internal change where landlords and their properties have dedicated RPMS property portfolio managers has been, for me, very successful and a positive step forward. My portfolio manager, Katie Puckering is very attentive and helpful. New tenants have been found very quickly. Any visit to the office is always greeted with a warm and friendly welcome. I would certainly recommend RPMS.