Product quality for the price was honestly exceptional. Real thick, heavy marble/stone was used for my lights. I thought there was an issue with my delivery as I only got part of it delivered. I raise... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was pleasantly surprised by the set of 5 neutral claw clips from Nordic Peace. The colors are soft, earthy and modern — perfect for anyone who loves a minimal, effortless look. Each clip feels light... Se mere
Virksomheden har svaret
I would have given them ten stars if I could! The Rayvia Reinforced Contemporary Compact Umbrella being Stylish, Durable, and Waterproof is an understatement. It's beauty and fuctionality is only surp... Se mere
Virksomheden har svaret
I bought a coffee machine and was sent the wrong one which was inferior and arrived without the milk frother. The frother was sent later. The company gave me a refund because they did not stock the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Royale Basic exists to provide royal living elegance to all people in their daily environments. Since 2024, we've delivered thousands of carefully curated innovative products that blend sophistication with simplicity. Our mission is to make every home feel like a palace, where luxury is not just a privilege—it’s a basic right. Our mission is to help you achieve royal living through products that will make you feel like royalty. At Royale Basic, we believe that every home deserves the touch of elegance. Our expertly selected innovative products make it effortless to elevate your space, so living like royalty becomes a basic part of your life.
Kontaktoplysninger
Ottawa, Canada
- +1-801-901-8960
- support@royalebasic.com
- royalebasic.com
3,7
Middel
97 anmeldelser
Har besvaret 88 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Use email if you have a problem.
No one answers the phone to answer questions or complaints. After waiting for 17 minutes no one answered your online chat either. Order was not delivered - company said shipper lost it. I was refunded my cost.
Update: the company refunded my $, and also sent a free high quality lamp to me, which was generous. The company, however, still does not answer their phone. If you have a problem, send an email, which, in my case, was answered promptly.
10. januar 2025
Besvarelse fra Royale Basic
Thank you for taking the time to share your feedback on Trustpilot. We’re sorry to hear you had trouble reaching us by phone and chat—this certainly isn’t the level of service we aim to provide. We understand how frustrating it must have been to wait with no response.
According to our records, we did receive and reply to your email on January 26. As we mentioned there, we issued a full refund for your order once we confirmed that the shipping carrier lost your package. Additionally, we shipped you a replacement unit at no cost to ensure you receive your item as soon as possible.
Lamp Issue, Great Customer Service!
My lamp came in the mail and there was a broken piece that made it unable to charge, but the customer service team has been great and so graciously responded to my complaint with many alternatives to resolve the issue.
10. januar 2025
Besvarelse fra Royale Basic
Thank you for sharing your feedback. We’re very sorry to hear that your lamp isn’t working despite all your efforts, and we understand how frustrating and time-consuming this must have been.
According to our records, your purchase is still within the 60-day return window, so we’re reaching out to you directly to offer an express replacement. We want to make sure you receive a working lamp as quickly as possible.
Besvarelse fra Royale Basic
Dear Sanchez,
We’re so happy to hear you think it’s the coolest thing ever — your excitement truly makes our day! Thank you for sharing your joy and for choosing us.
The Royale Basic Team
The product that came was not stained…
The product that came was not stained glass. It was colored and sharpie for the black outline.
12. december 2024
Besvarelse fra Royale Basic
Dear Sarah,
We’re sorry the product did not meet your expectations. Please contact us at support@royalebasic.com so we can assist you further.
Best regards,
Royale Basic Team
Ordered a Christmas Gift
Ordered a Christmas Gift. Paid extra to have gift arrive before Christmas. Item was late but no worries reached out to the support team explained how the gift was not delivered by the guarantee date, they apologized and refunded the extra cost for shipping. The support team/ company emails to me were very professional and thoughtful. Will definitely order from this company again!
25. december 2024
Uopfordret anmeldelse
Besvarelse fra Royale Basic
Dear Voodoo,
Thank you for your kind words — we’re glad our team could make things right and that you’re happy with the support received. Your trust means so much, and we look forward to serving you again.
The Royale Basic Team
What a great company!!!!
What a great company! And what awesome products they sell at a reasonable price.
I really appreciated how quickly Royale Basic was to respond to my myriad of questions. I had a very large order and they were wonderful to work with. There was a postal strike which was obviously out of their control so they went to great lengths to assure that I received my order before Christmas.
17. december 2024
Uopfordret anmeldelse
Besvarelse fra Royale Basic
Dear Julie,
Thank you so much for your kind feedback — we’re thrilled we could support your large order and ensure it arrived in time despite the postal strike. Your trust and appreciation mean the world to us.
The Royale Basic Team
Constant emails letting me know and…
Constant emails letting me know and keeping me informed on the shipping of my item(s). Item was received as described. Product comes very well packaged. I’m a very satisfied customer and happy.
16. november 2024
Besvarelse fra Royale Basic
Dear Heddy,
We’re so glad to hear you love the product and had a smooth experience with shipping. Your satisfaction means everything to us — thank you for choosing Royale Basic!
The Royale Basic Team
Never Received ANY of my items
I placed an order on November 17th for over $400 worth of lights. So far only the "free" item that came with my order has showed up. All of the tracking numbers that come with my order do not work and I have called multiple times (there is never anyone available to talk) and also emailed with no response. I would never order from here again, and would either like my things or a FULL refund.
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Royale Basic
Dear Kelly, We sincerely apologize for the inconvenience caused and understand your frustration. We responded to your initial email within 24 hours, and after our most recent communication today, we have issued a full refund for your order plus offered a $50 gift card.
Additionally, we have offered you the option to keep the packages at no cost when they arrive. Please know that we are committed to making this right and greatly value your patience and understanding.
The very best customer service I have…
The very best customer service I have ever had. The quality of their products are great.
22. november 2024
Uopfordret anmeldelse
Besvarelse fra Royale Basic
Thank you so much for your kind words!
I ordered an item & found it cheaper…
I ordered an item & found it cheaper somewhere else. They price matched my order! Great customer service. The negative reviews must not have contacted customer service. They were great!!
23. november 2024
Uopfordret anmeldelse
Besvarelse fra Royale Basic
Thank you so much for your kind words, Tammi! We’re thrilled to hear you had a great experience with our customer service. Your support means the world to us! 😊
They reimbursed me with everything. Thank you RB
I didn’t receive all of my order. Still missing an item. Since last November Royal basic has sent my money back and the product to make up for their error. Since the misunderstanding they have taken good care of me. Thank you Royal Basic. I change my review.
2. november 2024
Besvarelse fra Royale Basic
We’re truly sorry for the oversight and for any frustration this may have caused. This isn’t the experience we aim to deliver, and we apologize for letting you down.
We’ve processed a refund for the missing item, which should appear in your account within 2-7 days. Since the original item is out of stock, we’re sending you a similar Salt Diffuser, completely free of charge, as a gesture of our apologies. We have emailed you with all the details.
Very fast delivery great communication
8. november 2024
Besvarelse fra Royale Basic
Thank you for your kind words! We're thrilled to hear you enjoyed the fast delivery and communication. Providing top-notch service is our priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.