Rotate North Anmeldelser 

455
•
TrustScore 3 ud af 5

3,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Bought a watch for my nephew for his 21st birthday, and when it arrived the hands had fallen off. Despite repeated attempts to resolve the issue and multiple fob-offs from the support 'team', we had t... Se mere

Bedømt til 5 ud af 5 stjerner

It's a well priced, solid and functional timepiece. It works as an everyday and a sports watch. Good visibility and not huge on the wrist like many modern equivalents.

Bedømt til 1 ud af 5 stjerner

Returned a Tempest Automatic Navigator Watch (40mm) in perfect condition. No refund within 7 days as stated on website. This matter will be pursued. Really poor call centre performance. One person... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

DO NOT ORDER ANYTHING — SCAM!! My husband ordered a watch, broke quickly after while under warranty, have tried contacting customer service via phone, email, Instagram… no response. They have recen... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Urforretning
  2. også i
  3. Online markedsplads

Skrevet af virksomheden

Rotate North is more than a watch company. We searched the earth for great performance products - beautifully designed and built to last - with exceptional environmental credentials. With not a lot to show for our efforts, we made a commitment… to create a range of design-led essentials that we couldn’t find elsewhere. At Rotate North, we will always make the highest quality utility products, imbued with minimal aesthetics and crafted from the most sustainable materials and processes possible.


Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

455 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 29 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,0

Alle anmeldelser

(455)

26 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Amazing watch but customer service needs improvement

Amazing watch but customer service needs improving - getting a response was v slow after numerous emails and phone calls - however once they did get in touch I have now been refunded in full for the faulty watch so the situation was resolved

16. september 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Waaaaay too long and i have received…

Waaaaay too long and i have received this email but not my watch band….

4. august 2024
Rotate North-logo

Besvarelse fra Rotate North

Hi Sacha,
Sorry to hear you've had a bad experience with us.
We are a microbrand and so sometimes get it wrong - but we are doing our best to improve and streamline our processes, all the time.
Please email us on help@rotatenorth.com if you need any more assistance.
Best regards,
Customer Support @ Rotate North

Bedømt til 4 ud af 5 stjerner

Superb watch, flaky logistics

Superb watch, very wobbly logistics. This is my second Rotate North watch and both are beautiful and keep excellent time. They use an off-the-shelf movement of course but the cases are excellent, stylish, simple, robust. Alas the same cannot be said about the buying process, I had to chase, chase, chase before I eventually got a favourable response. Worth the hassle? Yes, definitely, but would have been so much better not to have been subjected to it in the first place!

10. juni 2024
Bedømt til 1 ud af 5 stjerner

Late arrival?

Not responsive to email or phone calls. Over a week on my email and not even a read receipt. When I called customer service, they said that I would receive a call back, just does not seem to be as quickly as I anticipated. I have no way of knowing if my watch will be late or never arrive. Poor experience for a first time Rotate North customer.

It is now a month since my order. Still no response to email, phone call, or my review.

18. maj 2024
Rotate North-logo

Besvarelse fra Rotate North

Hi Maggie,
Sorry to hear you've had a bad experience with us.
We are a microbrand and so sometimes get it wrong - but we are doing our best to improve and streamline our processes, all the time.
Please email us on help@rotatenorth.com if you need any more assistance.
Best regards,
Customer Support @ Rotate North

Bedømt til 1 ud af 5 stjerner

Hard to get hold of for answers and I’m…

Hard to get hold of for answers and I’m being asked to write a review of something that’s not arrived. Poor show really, but their stuff is good, just not very punctual and I seemed to be ignored. C

5. april 2024
Rotate North-logo

Besvarelse fra Rotate North

Hi Colin,
Sorry for the delay in getting your watch shipped. We sent you an email separately to explain the reasons.
You should now have received your watch and we hope you are enjoying it.
Best regards,
Customer Support @ Rotate North

Bedømt til 2 ud af 5 stjerner

Late order

Hi
I placed a order on the 25th of February
For the new steel order no : 2794#

& trying to follow up by emails & phone cals.
But still no idea when the watch will reached

5. april 2024
Rotate North-logo

Besvarelse fra Rotate North

Hi Elias,
Sorry for the delay in getting your watch shipped. We sent you an email separately to explain the reasons.
You should now have received your watch and we hope you are enjoying it.
Best regards,
Customer Support @ Rotate North

Bedømt til 5 ud af 5 stjerner

A dive watch that I love

The purchase process was simple and fast.
The delivery was on time.
The watch (Actic Dive Watch) is as described and expected. It seems very well manufactured.
Hey Rotate North, keep making such nice watches!!

3. januar 2024
Bedømt til 5 ud af 5 stjerner

TOP QUALITY

The watch is top quality. I have no idea why I haven't come across this brand sooner. Very high spec for a great value. It looks and feels like it should be double or triple the price.
The strap is extremely good and has a lovely vanilla odour.
Highly recommend this brand...absolutely love it.

2. januar 2024
Bedømt til 4 ud af 5 stjerner

The watch is good, the service is not so good

The watch is good, the service is not so good. They sent me a watch with different strap to what I ordered, When I sent them a request about it, never got any answer.
They claim they can provide follow-up service, I wonder if it really so.
3.5 stars then

28. november 2023
Bedømt til 1 ud af 5 stjerner

Watch arrived with problems

Unfortunately, I bought the watch, received everything correctly and the watch is beautiful. However, the product lasted a few hours and stopped working.

I've just informed you by e-mail that I'm sending it back with the maximum care and I'm sure the problem will be solved.

26. november 2023
Rotate North-logo

Besvarelse fra Rotate North

Hi Carlos,

Sorry to hear you're having a problem with the watch so soon after receiving it.

We've sent you a separate email with details of how to return it for a repair or replacement.

Best regards,
Customer Support @ Rotate North

Bedømt til 5 ud af 5 stjerner

I love the watch -- the Atlantic

I love the watch -- the Atlantic! It makes me smile when I see it on my wrist. It has worked flawlessly the week that I have had it, and I am excited for it to be my everyday watch for the indefinite future. I am particularly excited with it's robust qualities since I often engage in various outdoor activities and adventures that can be harsh on gear. The luminosity has been excellent--very easy to read at night, which I appreciate since I often find myself in low light settings. The delivery was flawless as well, arriving exactly when it said it would. So far I have been very pleased with the product and the overall experience. I would highly recommend!

24. november 2023

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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