Rotate North Anmeldelser 

I eagerly await the delivery of the watch I ordered January 20, 2025. Despite being informed that it was dispatched on January 22, 2025, I have yet to receive the item. I have confirmed with DHL that they have not yet received the package to ship. Notably, Rotate North boasts a 1-2 day delivery guarantee.

Quick shipping and an excellent product. Highly recommended.

Just taken delivery of my Rotate North Arctic watch. I collect Dive watches from "boutique" (small volume specialist,) manufacturers, and have watches ranging from £120 to £3000. The Rotate North Arctic, with its 500m depth rating, heavy construction, and excellent fit and finish, is a match for any of them. The SII NH35 may be a mass-produced movement, unlike my Swiss watches, but it's a good one - and at this price point represents top quality, rather than some of the more suspect Chinese movements. The rubber strap supplied is good quality too, and excellent for diving - but I think it wears nicely on my favourite "shark mesh" bracelet, too!
All-in-all, the Rotate North Arctic is a great watch - and represents superb value.

Simple purchase with quick shipment. Watch was more robust and of solid build. Good attention to detail making a timepiece that wears more valuable than the cost.

Great watch and excellent value.

Got the watch on time, would not stay wound. Repeatedly stopped, wrote rotate north within 24 hours of receipt about the issue, crickets (no response). Said to myself they must be busy with the sale, tried back…nothing. Eventually heard back after a review here and they offered to make it right.

I had high hopes for the Rotate North Tempest Watch, but unfortunately, it fell short in several areas. Firstly, the retail price is quite steep for what you get. The lume is minimal and weak, making it difficult to read the time in low-light conditions. Additionally, the materials used are of average quality. The aluminum bezel, instead of a more durable ceramic one, and the mere lume pip are disappointing choices. The bezel also does not line up with the hour markers. It's off by a click or so. Lastly, the movement had a beat error above 0.5, which is unacceptable for a watch at this price point. I bought it during the Black Friday sale, so it cost less, but there are AliExpress watches that are similar in style and better in terms of quality and materials. Overall, I expected much more for the cost.

I bought the Arctic 500m Dive Watch on the company's website. I order it on a Saturday and the watch was delivered to the USA on the Wednesday morning. The watch is very well made, solid and looks really nice. I like how it wears and the strap is comfortable. I am very pleased with the purchase and recommend this watch.

Great service and a stunning watch. Arctic with orange strap.

I’d been looking at this watch for years but was a bit wary over the size as I have small wrists. Finally I succumbed with the 60% offer, after a few cancelled “Item in basket” moments.

Watch is great, such good quality and wears so well. Absolute bargain.

The watch arrived quickly, feels like a great quality build, the strap is awesome and very comfortable. I look forward to seeing the next round of watches they create.

The watch itself will be delivered tomorrow. After a certain delay, my request was answered professionally and kindly. My suggestion is to increase the amount of updates. At least every other week the open orders should get an automatic update, to prevent puzzled customers waiting seemingly in vain. Still looking forward to the watch and still optimistic about it.

The looks and build of the timepieces is fantastic! The delivery was fast!! Looking forward to get more watches in the future. Hope you come out with a diver with blue dial and steel/mesh bracelet in the future! Would complete my collection.

Edited Review: Watch finally received, and it's beautiful and in excellent condition. I don't mind the delay, it was the total lack of communication which could have been avoided by a quick courtesy email, instead of the auto despatched email. Hopefully some lessons are being learnt and actioned. Have increased to a 3 star.

Initial review: Watch still not received, says shipped but 2 weeks later DHL say they are still awaiting it.
No reply to emails, customer service promises me a call back and it never happens. I think it’s a third party cs service, so I have no way of contacting the actual company and they aren’t responding at all. It’s a lot of money to not receive any communication over. I asked on the phone if it was likely I would receive the watch and was told ‘I honestly couldn’t tell you’.

This is the third watch I’ve bought so no problem there but the last one had the wrong strap and they don’t respond to email or phone calls. Just glad I didn’t want to do a return

Zero response on how to proceed to fix a watch 1 probably waiting for the warranty to expire; bought 3 items in « sales » sale applied only on the cheapest item. So far no follow up on complaints…. Below professional

Add on: none of the emails provided help@ or customer support @ is working

I have three Rotate North watches and all superb and a great price highly recommend them to anyone.

This is a great watch company. Really cool solid tool watches with no nonsense traditional designs which are really clear to read. Great fast service, I would keep an eye on them.

We have not received anything !!! We are still waiting !! Have you sent it ??

Update - 25th March 25
I was contacted by Sarah in customer services and received and apology a replacement watch and an additional strap.

The watch is great quality and I'm very pleased with it. Very solid construction and a high end finish. Absolute bargain price as well, however the customer service was non existent.
I sent three e-mails on 9th, 10th and 11th of October and did state in the last e-mail I wouldn't leave a negative review but as I've received a request please see my e-mail copied below.

"I think your help e-mail address needs some assistance. I can completely appreciate that as a "micro brand" you are probably running on minimum staff to keep down costs, however you shouldn't supply an e-mail address that doesn't get monitored and replied to.

I wont bother writing a bad review as that's no help at all but I have certainly been put off buying from you again.

My order wasn't huge but it was still an order and an order from a new customer.

Any new customer has the potential to bring repeat business and recommendations for you brand. You really need to sharpen up your customer service. This really is very basic stuff.

The watch is a solid 9 out of 10 but your customer service is a generous 4 out of 10."

9th February 2025 - update.

Thank you for your reply on the 17th of November.

I'm very disappointed to say that my watch has now stopped working properly.

The hour and minute hand are now loose and when you move the watch both hands move around in jumps of 4 or 5 hours at a time. The minute hand appears to be dragging on the watch face.
When you attempt to manually set the watch the hour hand stays in place and the minute hand spins around.

I love the watch but there is very clearly a problem.

Will you repair / replace the watch please.

As a previous customer, am familiar with the good quality of Rotate North watches and they are clearly great value for money. However, it seems to take a while for watches to leave their warehouse and I have not yet received a response to any of my queries.