Rosie Lane Anmeldelser 

I ordered a dress from Rosie Lane and unfortunately the item I received was nothing like the product photos. The quality was much lower than advertised, the colour was different, and the fit was completely wrong.

I contacted customer service immediately to request a return, but my request was repeatedly refused. Instead, I was offered a 10% partial refund, then 20%, and eventually 40% after many emails back and forth.

I accepted the 40% partial refund just to resolve the matter. However, despite being told multiple times that the refund had already been processed, I have still not received any money. It has now been several weeks. My bank has confirmed that no refund has been received.

Throughout this process I received the same explanations about “payment processing issues” but no actual solution, no transaction reference, and no refund.

Overall, this has been a very frustrating experience. I would not recommend purchasing from this company based on my experience.

Ich habe dieses Frühjahr ein Kleid bei Rosie Lane bestellt. Es wurde über der Anzeige gross mit einer kompletten Rückerstattung bei nicht gefallen geworben. Als das Kleid ankam bemerkten wir, das sowohl die Qualität des Stoffes als auch die Verarbeitung der Nähte und der Schnitt von sehr schlechter Qualität waren und wollten das Kleid deshalb zurückschicken. Es gibt bei Rosie Lane keine einfache Rücksende-Option, man muss speziell den Kundenservice anschreiben. Nachdem ich dies gemacht habe bat mich eine sehr höfliche Mitarbeiterin, ihr genauer zu beschreiben, was die Problematik wäre. Nachdem ich dies gemacht habe bat sie, dass ich ihr Bilder schicke. Auch dies habe ich getan um dann die Antwort zu erhalten, dass während des Spring Sales Retouren ausgeschlossen sind. Nach drei Mails kam sie auf diese Idee… Ich habe ihre Aussage geprüft und musste lange suchen, um diese Einschränkung zu finden. Auf der Seite selber wird sowohl mit dem Spring Sale als auch mit kompletter Retoure geworben und ganz schwer zu finden im Kleingedruckten kommt dann diese Einschränkung. Absichtlich irreführend meiner Meinung nach und rechtlich mit Sicherheit mindestens fragwürdig. Sie bot mir dann einen minimale finanzielle Rückerstattung an, das Kleid selber wollten sie nicht zurück. Nachdem ich darauf nicht eingegangen bin hat sie die Rückerstattung auf 30% erhöht. Da ich nach den vielen Mails schon ziemlich genervt war und zeitlich zu dem Zeitpunkt sehr eingeschränkt habe ich das Angebot schließlich angenommen. Letztendlich habe ich aber nicht mal diese 30% erhalten und, als ich noch einmal nachgefragt habe, wann die Rückerstattung denn kommt, auch keine Antwort mehr. Ich kann all das mit Bildern und dem Kommunikationsverlauf belegen und alle nur warnen, nicht bei diesem Versand einzukaufen. Weder die Geschäftsbedingungen noch die Qualität ist bei Rosie Lane in Ordnung, eigentlich müsste man sie anzeigen.

Rosie-Lane delivered the dresses on different days despite sending me emails indicating they were in the same delivery. Both dresses were smaller than described in the size guide and poor quality. As an online purchase all UK customers are entitled to a 14 day cooling off period where you can return for any reason. I requested to return them and receive a refund. It escalated to a 50+ email thread where they insisted I was not entitled to my money back, would not confirm their office address, would not offer me a return at all. This is against the law. From an official template ordering their response sent to them on advice from the Citizens Advice Bureau, they offered 40%, 70%, 80% and then finally 100% - but said due to payment issues they could not yet refund the money. I have filed a chargeback on my account using my bank, however of course this takes up to 45 days and so Rosie-Lane is currently earning interest on the money I sent them for 2 dresses that are unwearable and still in my closet. Looking at companies house they have been given official warning more than once with the intention of the company being struck off for not complying with some kinds of financial laws. This is not a reputable company to send your money to and expect them to honour the law.

AVOID!!
I ordered two dresses and was very disappointed with both the quality and the fit. The dresses looked nothing like I expected, and arrived without tags attached.
The biggest issue has been customer service. I requested a refund in early June and was repeatedly told it was being processed, yet weeks later I was still waiting. Communication was poor, with constant delays and excuses. I eventually agreed to accept only a 70% refund just to bring the matter to an end, but even then the refund was delayed further due to what the company described as "payment processing issues."
Overall, this has been a frustrating and stressful experience. If something goes wrong with your order, don't expect a quick or straightforward resolution. I won't be purchasing from Rosie Lane again.

Scammer of a company! Emailed 3 times regarding a refund - completely blanked me - also messaged their tik tok page and they have seen the message - wish I would of read the reviews before ordering from there - will be taking this further - Rebecca Hughes

Never order from them I have the same issue as below - I am still awaiting my refund. I have been informed that the refund machine is currently out of order, and I have reported the issue to my bank.😡😡😡

Total scam!!! Stealing product images from other brands!! DO NOT BUY FROM HERE

Beware of this webshop! My 16-year-old daughter bought a dress here on May 7th using a guest account. The item was delivered on June 8th and turned out to be completely defective (poorly and unevenly stitched, totally unwearable).We emailed them four times since June 10th without any response. They only replied after we posted complaints, but they refuse to respect the legal 14-day cooling-off period. They are trying to rip off a minor by offering a shameful 15% discount on a broken product.This is an illegal dropshipping operation running under the name Rosie Lane, while collecting payments via Stripe under the name 'Miss Mabel'. A formal fraud report has now been filed with the Dutch Consumer Authority (ACM / ConsuWijzer) and an investigation has been launched with the bank for online scamming. Do not buy anything here!

I ordered a dress from Rosie Lane during their supposed ‘Anniversary Sale’ and was disappointed with the item on arrival.

I contacted them within 22 days of ordering (and within 14 days of delivery) to request a return — well within both their advertised 30-day return window and my statutory 14-day cooling-off right as an online customer.

Charlotte Williams at Rosie Lane refused my return, citing a ‘Final Sale’ clause included in their email response. However, this clause does not appear anywhere in their publicly published refund policy, which offers a 30-day return window with no mention of sale items being excluded.
Their homepage also advertises ‘Hassle-Free Returns.’

Despite multiple emails citing the Consumer Contracts Regulations 2013 and pointing out the discrepancy between the policy they sent me and the one on their website, they have refused to budge — instead offering a 10% and then 20% partial refund as ‘goodwill gestures.’

I am now pursuing a chargeback through my bank and have reported the matter to Trading Standards.

I would strongly advise others to be cautious when purchasing from this retailer, particularly during sale periods.

Ordered a dress from this “company” - when it arrived was a completely different dress. When emailed the business took no responsibility for their mistake claiming that the two dresses were the same (the one I ordered had a corset back, the one I received didn’t) and only offered a 10% refund. Absolute joke, do not order from here!