I returned an item, which I had to do to China, but this was not advertised on their website and I had to pay nearly £14 for postage. I posted it through tracked service with Royal Mail on 3rd Septemb... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Unfortunately I didn't read the reviews before I ordered from a shop I wasn't familiar with. I ordered 5 pairs of linen trousers, following the size guide and checking they were cotton or linen. When... Se mere
J'ai commandé une robe via Facebook publicité. L'ai réceptionnée mardi, pas du tout satisfaite du modèle, de la qualité. Ai aussitôt envoyé un mail afin de demander un retour, pas de réponse ! renv... Se mere
I ordered a linen co-ord set based on the photos online, which looked very polished and structured. In person, the fabric feels slightly thinner than I'd anticipated, and the trousers lost their shap... Se mere
Virksomheden har svaret
1,6
Dårlig
42 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
IAM TRYING TO SEND BACK A TOP THAT I…
IAM TRYING TO SEND BACK A TOP THAT I DONT LIKE NOR DOES IT FIT RIGHT. I DONT WANT ONLY 10% BACK OF COST, I WANT A FULL REFUND! PLEASE SEND ME A RETURN LABEL OR TELL ME WHAT I NEED TO DO!!
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Seitz,
Thank you for taking the time to share your feedback. We’re sorry to hear that the top did not meet your expectations in terms of fit and overall satisfaction.
We understand how frustrating this situation can be. Please note that our support team always aims to review each case individually and assist customers with suitable solutions based on our return policy and the details of the order.
If you have not yet received complete return instructions, please contact our support team again at Info@rosalie-boutique.com with your order details, and we will make sure to provide you with clear guidance regarding the next steps for your return request.
Rosalie Boutique Team ✨
I emailed the company after not…
I emailed the company after not receiving my order. It has been in transit for almost 3 weeks and there is no way to track it. I am ready to go to my credit card company and cancel the sale.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Eileen,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the delay and the frustration caused by the lack of tracking updates.
We understand how concerning it can be when an order appears to be in transit for an extended period without clear movement. In some cases, tracking updates may take longer to refresh depending on the carrier and customs processing.
Please know that once a package has been dispatched, the shipment is handled by the carrier during transit, which can occasionally result in delays outside of our direct control. That said, our support team is always available to assist and investigate shipping concerns whenever they arise.
We would truly appreciate the opportunity to look into your order further before any further action is taken. Please feel free to contact our support team at Info@rosalie-boutique.com with your order details, and we’ll do our best to assist you with a clear update and suitable resolution.
Rosalie Boutique Team ✨
DO NOT BUY FROM THIS COMPANY
As with so many other complaints about returns. DO NOT accept their 20 - 50% to settle.
I have now taken them all the way and got a full refund ( £89.95) today
If you are in UK. contact Citizens Advice Bureau. Who will pass on to Trading Standards. Consumer Advice who also pass on to Trading standards. ukicc centre and, last but not least contact your bank to start a “check Back Scheme” most banks do this.
Take screenshots of received item and advertised item. Keep all email correspondence.
All well worth it and , knowing that they are being reported to Trading standards
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Lindsay,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience led to this situation.
We understand your concerns regarding the return process and resolution offered. Please note that our policies, including return conditions and available resolutions, are outlined on our website to ensure transparency for all customers. That said, our team always aims to review each case individually and provide fair and appropriate solutions based on the situation.
We also respect that customers may choose to pursue external channels, and we remain open to cooperating and resolving concerns wherever possible.
If there is anything further we can assist you with, please feel free to reach out to our support team at info@rosalie-boutique.com, and we’ll be happy to help.
Rosalie Boutique Team ✨
After 25+ days and $55.00 I received a…
After 25+ days and $55.00 I received a polyester jumpsuit that looks like it was made in a home ec class. It was advertised as cotton denim. Total scam!
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Amy,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the material and overall quality of the item received. We always aim to present our products as accurately as possible, and we regret that the product did not match what you expected.
We also understand how frustrating the delivery time can feel, and we appreciate your patience throughout the process.
Please note that our support team is always available to review individual cases and assist with suitable solutions whenever concerns arise. If you would like us to look into your situation further, please feel free to contact us at info@rosalie-boutique.com, with your order details, and we will be happy to assist you.
Rosalie Boutique Team ✨
Nice pieces but not quite as expected
I ordered a linen co-ord set based on the photos online, which looked very polished and structured. In person, the fabric feels slightly thinner than I'd anticipated, and the trousers lost their shape fairly quickly after a few hours of wear. Not bad, but not quite the premium quality I was expecting at this price point.
Delivery was fine and the packaging was neat. Customer service was responsive when I raised my concerns, though the resolution offered felt a little underwhelming. I wouldn't rule out ordering again, but I'd be more selective about which pieces I choose.
2. maj 2026
Besvarelse fra Rosalie Boutique
Hi Harriet,
Thank you for taking the time to share your feedback. We appreciate hearing your thoughts about your linen co-ord set.
We’re glad to hear that delivery went smoothly, the packaging was neat, and that our customer service team was responsive when you reached out. At the same time, we’re sorry that the fabric and overall fit did not fully meet your expectations in terms of quality and structure.
Feedback like yours is very valuable, as it helps us continue improving both our product selection and overall customer experience. We also understand your comments regarding the resolution and will take this into consideration moving forward.
If there is anything we can assist you with, please feel free to reach out to our support team at info@rosalie-boutique.com, and we’ll be happy to help.
Rosalie Boutique Team ✨
There’s a reason why they have no…
There’s a reason why they have no customer review section. Don’t waste your time or money. Made in China
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Teri,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has led to this impression.
We understand your concerns and would like to assure you that we value transparency and customer feedback, as it helps us continue improving both our products and overall service.
If there is anything specific you would like us to look into or assist you with, please feel free to reach out to our support team at info@rosalie-boutique.com, and we’ll be happy to help.
Kind regards,
Team Rosalie Boutique
Beautiful dress to look at but very low…
Beautiful dress to look at but very low quality material and construction. Horrible return policy, super slow shipping and horrible return policy. Came directly from China. Save you money and do not order from this company. Very disappointed.
26. april 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Michele,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’re glad to hear that you found the design appealing, though we regret that the quality and overall experience did not meet the standard you were hoping for.
Please note that details regarding shipping times and return conditions are outlined in our policies on our website to ensure transparency for our customers. That said, our team always aims to review individual cases and assist with suitable solutions whenever concerns arise.
If there is anything we can assist you with, please feel free to reach out to our support team at info@rosalie-boutique.com with your order details, and we’ll be happy to help.
Kind regards,
Team Rosalie Boutique
I bought what I thought was from a…
I bought what I thought was from a company in Charleston, North Carolina and what looked like thick denim overalls. Caucasian, blondes all over the website (I don't care what their ethnic background is, the point is that it was extremely misleading and they created it that way) as these horrible outfits are made in China. Size small is huge and not only do they look cheap, they are made very cheaply from a flimsy polyester material. DO NOT purchase from this company. Shame on me and I will need to do my research before hand! Should be an interesting return policy! Cathryn
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Cathryn,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We always aim to present our products as accurately as possible, and we regret that the item you received did not align with what you expected.
Regarding sizing, variations can occur depending on the design and fit.
Please note that details regarding our product information and return conditions are outlined on our website to ensure transparency. That said, our team is always available to review individual cases and assist with suitable solutions whenever concerns arise.
If you would like assistance, please feel free to reach out to our support team at info@rosalie-boutique.com with your order details, and we’ll be happy to help.
Kind regards,
Team Rosalie Boutique
I bought what I thought were overalls…
I bought what I thought were overalls that looked to be cotton or a sturdy type material as described in the photos. What I got was a cheap 95% polyester junk from China. They advertise that the product is from NC and may well be but looks like they bought crap from Temu and are selling it for triple the price. We will see how difficult it will be to return. It also said you could return it within 30 days but then in another email it indicated 7 days. Very misleading. The garment on the model is nothing like what I received, so disgusted with these scams.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Kizzy,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We always aim to present our products as accurately as possible, and we regret that the item you received did not align with what you expected.
Regarding return conditions, the applicable terms are outlined in our policy on the website to ensure clarity and transparency. We apologize for that experience.
Our support team is always available to review individual cases and assist with suitable solutions whenever concerns arise. If you would like us to look into your situation further, please feel free to contact us at info@rosalie-boutique.com with your order details, and we will be happy to assist you.
Kind regards,
Team Rosalie Boutique
Pleas please please do not waist your…
Pleas please please do not waist your money, i ordered a burgundy tailored suit, looked similar to something house of cb would sell. It arrived 2 weeks later, a fault in the material down the chest on the front of the jacket, the stitching on the trouser let wasn't hidden and not even straight. The material is so thin, not suitable for a tailed looking suit. Also about 2 sizes too small. So pretty much unwearable! return postage was £35 and they couldn't garaunte tracking so i too the 30% refund and kept the item. I will be giving it to charity, probably wouldn't even get £5 on vinted! Honestly it was that bad. They will probably close down the site when they receive enough bad reviews and start again with a different name. A complete waste of everyone's time and money. Even the person who made it, should not be a seamstress.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hello Louise,
Thank you for taking the time to share your experience. We’re very sorry to hear that the item did not meet your expectations in terms of fit, material, and overall quality.
We understand how disappointing it must have been to receive a product that felt unwearable, and we sincerely regret the frustration this has caused. This is certainly not the experience we aim to provide to our customers.
We also appreciate you sharing your feedback regarding sizing and craftsmanship, as this helps us continue improving our products and quality control.
For transparency, our return and refund conditions, including return responsibilities, are outlined in our policy so customers are informed before making a purchase. At the same time, our team always aims to offer alternative solutions where possible.
If there is anything further we can assist you with, please don’t hesitate to reach out to our support team at info@rosalie-boutique.com, and we will be happy to help.
Kind regards,
Team Rosalie Boutique
Hello Rosalie
Hello Rosalie, I noticed you replied to my Trust Pilot review and suggested I email you'll further assistance. I took your advise and emailed you'll on 4th April to request a full 100% refund to my order, but I haven't heard back. This proves yet again that you'll are not a genuine company and are a con!
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Lorraine,
Thank you for your message, and we’re truly sorry to hear about your experience. We completely understand how frustrating it must feel not to receive a response after reaching out, and we sincerely apologize for this.
Please know that this is not the experience we want to provide, and we would genuinely like to look into this for you as a priority. It’s possible that your email may not have been received or may have been missed, and we’re very sorry if that’s the case.
We kindly ask that you please reach out to us again at info@rosalie-boutique.com with your order details so we can investigate this further and assist you as quickly as possible. We are here to help and truly want to resolve this for you.
Thank you for your patience and for giving us the opportunity to make things right.
Kind regards,
Rosalie Boutique Team
Unable to cancel my order
I am trying to cancel my order as when I went to checkout it took the payment straight away, even though I was just trying to check if they did next day delivery. I didn’t choose the correct size or colour. It says you can cancel items within an hour of purchasing, so I immediately sent an email and text to the email address and phone number given, but surprise, both of them were not able to be delivered, so now I have no means of contacting them or getting my money back.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Emi,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We completely understand how frustrating this situation must feel, especially when you were trying to make changes shortly after placing your order.
We’d like to clarify that our support channels are active, and we sincerely apologize if your message did not go through successfully. This is certainly not the experience we want for our customers.
Please kindly reach out to us at info@rosalie-boutique.com with your order details so we can look into this as a priority and assist you with your request. We’ll do our very best to help resolve this for you as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Team Rosalie Boutique
Shoddy item but excellent refund service
The coat had a distict plaid pattern which did not match across the centre back seam (did match across centre front opening). The fabric was synthetic non-woven with no warmth in it.
The response was instant. Settled for 30 % refund, received in 3 days, and keep item (to charity shop).
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Elizabeth,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that the coat did not meet your expectations in terms of material and detailing. Your comments are very important to us, and we will certainly take them into consideration as we continue to improve our products.
At the same time, we’re really glad to hear that you were satisfied with the resolution and that ourfurther to improve both our products and the overall customer experiencervice is very important to us.
If there’s anything further we can help you with, please don’t hesitate to reach out to us at info@rosalie-boutique.com,
Warm regards,
Rosalie Boutique Team
DO NOT ORDER FROM HERE
I had a very disappointing experience with Rosalind Boutique. The coats I received looked nothing like the pictures on their website – the quality was extremely poor and felt cheap, despite each coat costing £50–£55.
When I raised this with them, instead of resolving the issue professionally, they kept going back and forth and made the process unnecessarily difficult. To make matters worse, they asked me to return the items to Asia, even though the parcel was originally delivered from the UK and their website suggests UK-based dispatch (Croydon).
This feels very misleading and unfair to customers, especially given the high return costs involved. I would not recommend ordering from this company – the product quality does not match what is advertised, and the customer service has been frustrating and unhelpful.
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Hi Hafsah,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the items you received did not meet your expectations, and we completely understand how frustrating this situation must feel.
We also sincerely apologize for any confusion regarding our business address and returns process. We understand how this may have come across, and we appreciate you bringing this to our attention. Transparency is very important to us, and your feedback helps us improve how we communicate this information.
Regarding your concern, we did offer a resolution in line with our policy, either a full refund upon return of the items to our warehouse or a partial refund without the need to return them. We always aim to provide fair and practical solutions, especially as a small business, while still ensuring all cases are handled properly.
That said, we would still very much like to resolve this for you in the best possible way. Please feel free to reach out to us directly at info@rosalie-boutique.com so we can continue assisting you and work towards a solution that feels right for you.
We truly appreciate your feedback and the opportunity to make things right.
Kind regards,
Rosalie Boutique Team
DO NOT BUY FROM THIS ORGANISATION!
DO NOT BUY FROM THIS ORGANISATION!!
I would give less than one star. This organisation sent me an item that did not look like the one advertised and it was faulty and are refusing to send me a full refund unless I pay for postage. They are bartering with me and not accepting responsibility. Postage took over 3 weeks also.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Dear Boo,
Thank you for your feedback. We are sorry to hear that your experience with us did not meet your expectations.
Our team always aims to ensure that the products we deliver match the descriptions and images shown on our website. We also take product quality very seriously, so we are concerned to hear that you believe the item was faulty and not as advertised.
Regarding refunds and returns, our policy requires items to be returned before a refund can be issued. In most cases, return shipping costs are the responsibility of the customer unless the item is confirmed to be defective or incorrect. That said, we would like the opportunity to review your case again and find a fair solution.
Please contact our support team at info@rosalie-boutique.com with your order number so we can investigate this further and assist you as quickly as possible.
Kind regards,
Team Rosalie Boutique
AVOID
Refusing to give me delivery address to return a jacket I bought! Cheap material, looks nothing like the photo. Shein has better quality stuff than this, and it’s cheaper. DO NOT BUY!!
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Dear Kat,
Thank you for sharing your feedback. We are sorry to hear that you are disappointed with your purchase.
We would like to clarify that we do not refuse returns. Our support team provides return instructions and the correct return address once a return request has been submitted through our customer service channel so that the process can be handled properly.
We also take product quality and product representation seriously and aim to present our items as accurately as possible on our website. We regret that the item did not meet your expectations.
Please contact our support team again with your order number so we can assist you with the return process and work toward resolving this matter.
Kind regards,
Team Rosalie Boutique
Avoid Rosalie Boutique!
My order arrived late and the quality was shockingly poor — cheap material and nothing like advertised.
The return process has been an absolute nightmare. There is no straightforward return system. I had to hunt down their email just to request a return. Instead of simply providing a return address, they repeatedly questioned me, asked for photos (which I sent), and then tried to pressure me into keeping the item by offering 10% off, then 30% off.
Despite all the back-and-forth and providing everything they asked for, they still have not given me a return address.
This feels like a deliberate tactic to avoid accepting returns. Extremely frustrating experience and very poor customer service
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Dear Nourah,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand how frustrating delays and product concerns can be. Our team aims to process all orders as quickly as possible, but delivery times can sometimes vary depending on the shipping carrier and destination.
Regarding the return process, we ask customers to contact our support team before returning an item so we can verify the order and provide the correct return instructions. In some cases we request photos to better understand the issue and determine the most appropriate solution. Partial refund options may be offered as an alternative for customers who prefer to keep the item, but this is always optional.
We would never intentionally delay or refuse a legitimate return. If you are still awaiting return instructions, please contact our support team again with your order number so we can review your case and ensure the return process is completed properly.
Kind regards,
Team Rosalie Boutique
SCAM - Avoid
The company present as though they are based in the UK, but they're just cheap products from China which are nothing like their pictures. It's just an AI photo.
Did a charge back with my bank as the company stated I couldn't return the horrendous item without paying international shipping.
SCAM - AVOID
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Rosalie Boutique
Dear Joy Coughlan,
Thank you for sharing your feedback. We are sorry to hear that you feel dissatisfied with your experience.
We would like to clarify that we do not intend to mislead customers regarding our products or operations. Product images on our website are intended to accurately represent the items offered, and we continuously work to ensure that descriptions and visuals reflect the product as clearly as possible.
Regarding returns, our policy requires items to be sent back before a full refund can be issued. Depending on the customer’s location, return shipping may be international, which can involve additional postage costs. We understand that this can sometimes be frustrating.
We also note that you chose to initiate a chargeback through your bank. If there are any outstanding concerns, our support team remains available and would be happy to review the situation and assist where possible.
Kind regards,
Team Rosalie Boutique
Do not order from this company!…
I ordered a coat which was £50 It took about a month to arrive and when I received it the material was of poor quality and it did not fit well. I contacted the company and asked for s return address. They replied saying I could keep the coat with a 20% discount. I replied that I would still like to return the coat. They then came back to me offering a 30% discount. Again I said that I would prefer a return. They replied with a 40% discount. At this point I was so fed up I said I would accept a 50% discount to keep the coat. They agreed to this and sent the refund.
I would never order from them again and advise anyone else not to either!
They obviously still make money with this scam. Sending out inferior products and wearing you down until you give in to a partial refund.
5. januar 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.