RocketGro Anmeldelser 78

TrustScore 2.5 ud af 5

2,3

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Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

My plants are all not doing particularly well. Stunted, distorted new leaves etc. I bought about 6 bags so have been using it a lot. I checked the reviews here and wish Ihad done so before!! Seems lot... Se mere

Bedømt til 1 ud af 5 stjerner

I developed a painful infection in my thumb from handling their fruit and vegetable compost. I had ordered 20 bags. It was full of splinters and the compost entered my bloodstream. I developed a very... Se mere

Bedømt til 1 ud af 5 stjerner

The most terrible compost I have ever used! Every plant has either died or is stunted, wasting both time and money. I'm treating what is left of this product (in the bag and in the pots of... Se mere

Bedømt til 5 ud af 5 stjerner

After reading the mixed reviews I ordered a few bags of RocketGro with added John Innes to try out. All the stories of bags of compost being full of poorly graded material and full of rubbish are co... Se mere


Kontaktoplysninger

2,3

Under middel

TrustScore 2.5 ud af 5

78 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 1 ud af 5 stjerner

Just go elsewhere! Bought 8 of these peat free grow bags…

Bought 8 of these peat free grow bags for tomatoes, the tomatoes have poor root development, failing growth and the bags are filled with flies. we have ended up cutting our loses and throwing the bags and the plants away. These are the worst grow bags we have ever bought.
My Father in law has been growing tomatoes for decades this is the first failure he has had and the first time he has used rocket gro products.
We are now waiting to receive a condescending, passive aggressive reply from the company .

23. juni 2024
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Bedømt til 1 ud af 5 stjerner

And another thing ..

And another thing ..
Having already written a bad review based on the loss of so many veg plants this spring (And emailed, neither responded to I might add .... rude)
I've now just discovered my 1st and 2nd early spuds in pots have rotted. I thought I initially had blight, alas no, they've rotted!
Please just STOP producing this 'compost' until you get it right, I wasted £150 .....BIG FAT THANKS FOR NOTHING

23. juni 2024
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Bedømt til 1 ud af 5 stjerner

Product descriptions do not match actual products

Ordered 7 bags of "Premium bark chunks" supposedly premium pine bark chippings, sorted and removed of any other debris so they have a consistency. These are for decorative purposes. What arrived were bags of standard "garden mulch" you can literally buy anywhere. Opened one and got mulch, opened a second just to be certain - again mulch. Photos on the packs DO NOT IN ANY WAY represent the content and are completely misleading. Have reached out via email and WhatsApp but have had no response from customer services over the last 4 days. Do not expect support once you buy anything.

Addendum: Nice to see them jump all over the Trustpilot review but not bother to respond either to my email or WhatsApp...

9. juni 2024
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Besvarelse fra RocketGro

Dear Adam, thank you for your review. We are sorry you are not happy.

Apologies for the slower than ideal turnaround in getting back to you. We do not work Saturday & Sunday. You first messaged us on Saturday morning at 10.02am.
Yesterday (Monday) your messages were sent through to me. I was away. I am back now. It has taken me a few hours to get through my backlog of work. Apologies.

Our bark is the highest quality 100% bark and is premium. Unlike cheaper alternatives you will not find chipped up kitchen units or pallets in our bark product. It can be used as a mulch, but due to its high quality i would suggest it is best used as a decorative bark.

Clearly the marketing team when designing the product picked the best look of our product for photographs.
I am sorry this product isn't matching your expectations.
Best wishes
RocketGro

Bedømt til 1 ud af 5 stjerner

Avoid using this muck

Last week used 9 bags of this awful peat free compost for plants in containers & my small garden. This week my poor plants are barely alive. This muck is infested with gnats, it's lumpy, clumpy doesn't retain water, the worst soil I've ever used & I'm 62! I'm hoping Sunshine Garden Centre will take this seriously & take action against a company not fit for purpose.

17. juni 2024
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Besvarelse fra RocketGro

Dear Coleen thank you for your review. We are sorry you are not happy.
Our compost is the highest quality Organic Peat-Free and Coir-Free compost available at scale in the UK at the moment. To answer some of your points:

-Did you let the compost dry out? Peat-Free needs water little and often. If it dries out completely it is hard to re wet.

-Did you add a liquid feed to your watering regime? All Peat-Free needs liquid feed. But you can't judge any compost in less than 7 days and you have only been using our compost for less than a week it sounds like.

-Gnats? All organic compost attracts bug life. Gnats like good organic compost. They can sometimes climb through the tiny air holes in the bags and enjoy some good living. This is a compost for use out of home. Not a house plant compost. Peat doesn't attract bugs because it is inert. There is no goodness in peat.

-Lumpy and clumpy? If the bag has been sat under 1 tonne of weight for a couple of months on a pallet it will need breaking up by hand or in a wheel barrow. It's not crumbly peat. We carefully screen all our compost down to 8 mm and 4 mm for the finer products.

We are sorry you have not enjoyed using our compost over the past week.
Best wishes
RocketGro

Bedømt til 1 ud af 5 stjerner

Seedlings stopped growing when put into this compost

I bought a small bag of the multipurpose compost from Abel and Cole. I potted on seedlings once they had four proper leaves (dahlias, wallflower, chard) over two or three weeks end April/early May and they all stopped growing. I've rescued some and put them into coir compost and they seem to be recovering. The pansies that I potted on directly into coir are doing really well. Abel and Cole refunded me (Thanks!) but I've wasted a few key growing weeks. It seems I'm not the only one.

15. maj 2024
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Bedømt til 2 ud af 5 stjerner

RocketGro - a seriously questionable brand name.

I have been growing from seed organic vegetables for over 10 years. Having used RocketGro this time, never before have I had a worst year for growing. The soil smells odd and the shoots do not develop fully into healthy plants. At the time of purchasing, I gave a bag to my daughter, also an experienced plantswoman, who has also had little success. We may as well have written off 3 months of time and effort for starting off beetroot, carrots, herbs, beans, peas and salad varieties. They are either dead or not developing. This product is seriously poor quality. My opinion resonates with the previous reviewer and I would like to challenge this company on account of this very negative and disappointing experience. Post script: Further to your appreciated reply, the product we bought out of the 17 RocketGro choices is called Peat-Free Seed and Cutting Compost:Stage 1

10. maj 2024
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Besvarelse fra RocketGro

Dear Customer, thank you for your review. Please contact us directly and we would be happy to discuss. We produce 17 growing media products and you have not said which one you bought.
Therefore we cannot respond to your negative feedback on this public forum. You have not contacted us direct. I would contact a company direct if i were unhappy and had a genuine grievance. Please do contact us and we would be happy to discuss. RocketGro

Bedømt til 1 ud af 5 stjerner

There seriously is something wrong with…

There seriously is something wrong with RocketGro compost. Having had to transplant my seedlings that germinated and then stopped growing in RocketGro seed compost and resow many others in Sylva Peat free compost, everything is now thriving thank goodness but frustrating that it has delayed my growing season.
I am writing this review again as the company did not respond to my question ‘Has something gone wrong this year’
The compost did not smell good - at times smelt of ammonia.
Judging from other reviews you really do need to rethink your compost mix. With this many poor reviews we can’t all be wrong even though you seem to be blaming the grower - which I have to say is insulting.

1. juni 2024
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Bedømt til 1 ud af 5 stjerner

Very disappointed

I’m an amateur but experienced gardener and chose the stage 2&3 compost for growing on my vegetable seedlings started in a Levington seed compost. Most of the seedlings barely moved after planting. After several weeks I’ve rescued the tomatoes and chillies by repotting in tomato grow bag compost and planted out the other tiny plants into the garden where they are now growing on. Courgettes and sweetcorn sown directly into this compost germinated well but soon turned yellow. I’m very disappointed with this compost which seems to be short of nutrients.

31. maj 2024
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Bedømt til 1 ud af 5 stjerner

Worst compost I have ever bought

I have found this compost to be the worst I have ever bought - and judging from many of the other comments here, I am not alone. Many of my seeds have failed to germinate - even tomatoes! Those that have are yellow on stunted. I have grown other plants alongside, and under identical conditions but using a different compost and these have been fine. I am totally confident (after 40 years of gardening) that the problem is the compost. I have also noticed that it smells really unpleasant. I will not be buying again and suggest you radically change your formulation if you don't want to lose many other customers.

28. maj 2024
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Besvarelse fra RocketGro

Dear Sir, thank you for your review.
Please contact us direct to let us know more.
Did you use our Seed & Cutting Compost, specifically designed to seed sowing and delicate young seedlings? We boast 100% germination rates with this product as do River Cottage.
Or did you use one of our richer follow on composts that specifically say on the back of the bag 'not for seed sowing'?
We deliberately write this on the bags to ensure customers have more successful germination rates.
Our compost is not inert like Peat, therefore it has richer constituents, and one of those has a good earthy smell which most people like and appreciate. We are sorry you do not like it.
Best wishes
RocketGro

Bedømt til 1 ud af 5 stjerner

Really disappointed with this compost

Really disappointed with this compost. I bought several bags of ericaceous compost to replant blueberry bushes which have now turned yellow and had zero flowers. I tested the pH and it's actually alkaline (pH of 7.5-8!). It also has become a fly breeding ground with tiny black flies crawling out of it and spreading through my garden. The seed and potting compost stage 1 and 2 don't seem to work either. Seedlings have not got beyond two leaf stadium and have all turned yellow or died, despite trying to save them by transplanting to stage 2 mix. Would have loved for this to work but won't buy it again.

27. maj 2024
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Bedømt til 1 ud af 5 stjerner

Disastrous spring with this product!

Now I’ve seen all other negative reviews I can understand why I’m having such a disaster with my fruit and veg growing! Have wasted the entire spring now. To find out you have to use outdoors and not in a poly tunnel! What? Nothing about this on the package at all. Have thrown out dozens of seedlings as they don’t get past the two leaf cotyledons stage. Healthy bought cucumber and aubergine plants curl up and dying and tomato plants really struggling. Courgettes racing away and producing lots of flowers with no product so far.
Will be moving everything from my large poly tunnel tomorrow in the hope of rescuing what’s left. Will purchase other compost and try to repot everything so waste of a pallet load. Will try to mix into my compost bins for next year. Rocket Grow MUST make it clear not for indoor planting!!

26. maj 2024
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Besvarelse fra RocketGro

Dear Sir.
Thank you for your review. Yes it has been a very tough unusual start to the year for many growers. The extreme wet weather making exhibitors at Chelsea pull out as they haven't managed to grow plants that are show ready, and the colder temperatures playing havoc with most peoples growing.
In our own polytunnels we have seen temperatures hit 40 degrees this year on multiple occasions and then plummet back down. It has been very tough and we have installed solar powered fans due to the extreme weather swings.

Our products are suitable for all growing locations. We do not advise using our products without a pot topper for indoor (in home) use. We have never suggested that using our products in greenhouses and polytunnels is inappropriate. We are not sure where you have made this assumption from. We use the words in doors, to mean just that, in doors, in the home, and that is because the tiny Sciarid fly likes to visit rich Peat-Free compost. Using a pot topper and not over watering a house plant this is not a problem.

We apologise if you have taken the use of the phrase 'in doors' as meaning 'in outdoor poly tunnels and green houses'. We will let the team know that they must use the phrase 'in the home' instead from now on.

Our Seed & Cutting compost (that you have not used) is perfect for use in the home to start off seeds and seedlings for a few weeks. Then transferring out doors and into the garden or polytunnels/green houses which everyone would then do, would avoid the Sciarid fly making a home in it.

Our Fruit & Veg Compost clearly states on the bag that it is 'Not suitable for seeds, cuttings or seedlings'. The reason we say this is because it is a rich compost and not inert. We recommend starting off tiny plug plants and early stage seedlings in our Seed and Cutting compost first and then transplanting into our richer composts such as our Fruit & Veg compost.

We are sorry you have not had a great growing experience this time we will try and make our packaging clearer in general going forward so that misunderstandings do not happen. We want you to have a great growing experience with RocketGro and transition successfully through the complicated journey of growing in an inert lifeless Peat product to growing in a good Organic rich Peat-Free compost.
Best wishes
RocketGro

Bedømt til 1 ud af 5 stjerner

This review refers to the packaging…

This review refers to the packaging issues with the All Purpose organic liquid plant food. Two bottles were purchased at the Malvern show & both leaked badly on the journey home, leaving quite a foul smelling mess in the boot of the car.
Unfortunately customer services have yet to respond to several emails sent from 11th May onwards.

11. maj 2024
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Besvarelse fra RocketGro

Thank you Elizabeth for leaving the same negative review twice. We have tried to make contact with you but no luck yet. We will try again. RocketGro

Bedømt til 1 ud af 5 stjerner

Awful compost

Awful compost. Bought over 100 bags of multipurpose for my allotment and it’s the worst I’ve ever used. Smells bad, contains fungus, has an oily film, and doesn’t hold water. I’ve wasted a huge amount of money and my growing season will result in almost no produce. Never again.

18. maj 2024
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Besvarelse fra RocketGro

Dear Pamela, thank you for your review and thank you buying our compost.
Let's cover off your points one by one.

-Our compost smells amazing. Earthy and as it should, clearly a good sign of quality.
A small reminder on that: our compost products contain zero animal products and are all Vegan friendly.

-Our compost holds water remarkably well, in part due to the digestate fibre (composted down crops-Maize, Rye, Grass) that makes up 10-20% of our blends. An excellent water absorber. The trick with Peat-Free compost is not to let it dry out to the point of making it hard to rewet. And do not over water. We do not use synthetic chemical rewetting agents (which are bad for food growing) in our composts.

-No produce? I doubt this will be the case as i look at the enormous Golden Beetroot, Artichokes, and the amazing development of our Asparagus crowns in our RocketGro garden that uses our Multi-Purpose compost. On the home front i am admiring the incredible Dalia tubers split and grown in our Multi-Purpose compost, and the fabulous bounty of Cosmos seedlings now transplanted from our seed & cutting compost to our Multi-Purpose for their next stage of growth.

-Oily film? Sorry, we have never had that comment before in 3,5 years and having sold a couple of million bags and really don't know what you mean or see anything that could justify writing that comment.

-Fungus? We don't sell compost with visible fungus in. But if you do see some, perhaps developed after time in the bag, (saprophytic fungus is the white one) remember these wise words and celebrate the fact that you have bought a bag of goodness and a bag of life when you buy our compost products:
'most plants and fungi have an incredible symbiotic relationship. The plant voluntarily gives some of its sugars to the fungi; in return, the fungi can extend the plant’s root system many times. This helps our plants to source nutrients and water in the soil. The fungi can also help the plant to fight off pests and diseases by forming a protective barrier around the roots. This is of huge benefit to the plants.'

In short you have bought '100's' of bags of amazing compost. You will need to adjust your watering approach, and you will need to embrace the greatness of a really well made Peat-Free compost. By next year there will be no more Peat available for consumers, and consumers will need to choose a good or a bad Peat-Free compost. You are ahead of the game and have chosen a good one.

Best wishes
RocketGro

Bedømt til 5 ud af 5 stjerner

Amazing quality!!!

Amazing quality!!!

Highly recommend these guys!! I have tried a few of their products and I can not fault them. My garden has never looked so good! The roses are luscious and green, and there are so many roses on them this year. The beds are looking healthy and full.
I have also tried a few different seedling compost this year to see which does the best and RocketGro's Seedling and Cutting compost gave the best results!!

Also their customer service team are very friendly and on hand to help with any queries.

Overall fantastic products and team!!

4. april 2024
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Besvarelse fra RocketGro

Thank you so much! RocketGro

Bedømt til 5 ud af 5 stjerner

Wow I can’t recommend enough!!!

I was recommended Rocket Gro by my local garden centre last year.
I have never been fond of peat free compost always hard and lumpy bits of twig. But I thought I’d give it a try wow I’m glad I did!! Smells like manure as it has been through a digester but it’s just plant material.
Tomatoes oh boy they grew like rockets so did my flowers heavy crop of tomatoes and plenty of flowers.
Have since purchased 2 more bags for this years garden plantings. Tomato plants have only been planted 10 days so much growth and forming trusses already.
Yes it can dry out a little but what compost doesn’t?I find a half inch layer of John innes on top of the compost sorts this out nicely.
And all English made good video on you tube too!
Have ordered the plant fuel feed this year to try.
Am an older gardener I was at college many years ago obtaining city and guilds in horticulture,now as a keen gardener I cannot recommend this product enough it really is money well spent.

14. maj 2024
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Besvarelse fra RocketGro

Really appreciate your positive feedback. Happy gardening. RocketGro

Bedømt til 1 ud af 5 stjerner

Really poor compost

Really poor compost. dries hard like a brick, everything I put it in seems to turn yellow!

EDIT, the company says its because its peat free however I grow in peat free Sylva grow compost normally and have never had these issues!

28. marts 2024
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Besvarelse fra RocketGro

Dear customer. Thank you for your review.
I am sorry to hear about your poor experience.
We have now sold compost to over 250,000 people. Overall 99.9% of customers are happy.
When it comes to watering, it is very easy to get it wrong.
You do need to water. Drying 'hard like a brick' would suggest you have watered once, baked it in the sun, and not watered again.
We advise little and often for Peat-Free. This stops the compost from drying out on the top, and stops flooding the bottom of the pots which is no good for the roots.
Hopefully your Peat-Free experience improves next time.
Best wishes
RocketGro

Bedømt til 1 ud af 5 stjerner

Seed and cutting compost not fit for purpose

A good delivery service of their seed and cutting compost (and I was sent a bag of rose compost in error which they kindly told me to keep.
However, I sowed 70 chilli seeds, most germinated and started to grow true leaves….but that’s where they stopped. The compost is chunky not fine as I would expect for seeds, and as it starts to dry out it sets like concrete - not good for fine seedling roots. I see from another one-star review that Rocketgro say their products are all only suitable for outdoor use - who sows tender seed outdoors?
I’m throwing away all the seedlings from £20 worth of chilli seeds.

3. maj 2024
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Besvarelse fra RocketGro

Dear Customer. Thank you for your review. To answer your points:

Our composts like all good peat-free composts are loaded with Organic material. Therefore, the tiny Sciarid Fly can enjoy the compost if it is used in pots indoors. We do not nuke and sterilise all the goodness out of our composts. Therefore, they are not suitable for indoor plants.
But, to start seeds off in trays indoors and then transfer out is perfectly fine.

Great to hear you had successful germination rates with your seeds.

Our Seed & Cutting compost is very gentle. Once at the stage of growth you experienced the seedlings need to be transferred into a richer compost in our range. That is why our Seed & Cutting compost is called 'Stage 1'. Our Multi with JI is stage 2&3 where the seeds can benefit from our added Organic Fertiliser Superfood. I am sorry you chose to throw out your seedlings. That was not necessary.

Our Seed & Cutting compost is one of the most refined on the market. Due to the extreme rain over winter, some of our composts were slightly damper than usual, which meant getting the compost to that perfect refined stage was harder to achieve with some bagging runs.

I am delighted you are pleased with the free bag we gave you. All part of our customer care and great service. Best wishes. RocketGro

Bedømt til 5 ud af 5 stjerner

Great product and ticks all boxes environmentally

I’m new to using this compost and thought I’d give it a go as it’s organic and created locally on a Somerset farm, has fully recyclable packaging and ticks the boxes environmentally. (Being endorsed by River Cottage, if I’m honest, made me think it was worth a try). I really liked the consistency, all a consistent mix of different sizes, nice and crumbly and retains water well. So far so good, I’m getting really good results - everything has developed strong roots in it. Really happy with it and will definitely be ordering more.

5. april 2024
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