Purchased a e-bike through the cycle to work scheme and from start to finish dealing with RM cycles. Mike and Tom made buying the bike a seamless and easy experience. Which was great as I live over... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Perfect buying experience from start to finish. Bike (TCR Advanced Pro 0 AXS) was ordered on Saturday and was delivered to me on the following Thursday. This included having the steerer cut... Se mere
Virksomheden har svaret
Absolutely fantastic service from RM Cycles from start to finish. Communication was excellent throughout, and they kept me updated every step of the way. The bike arrived exactly as described and I co... Se mere
Virksomheden har svaret
5-star service! Just received my new Giant Trance from the team here at RM and i couldn't be happier. The staff were incredibly helpful, the buying process was smooth, and the bike was perfectly set... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om RM Cycles
Skrevet af virksomheden
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Kontaktoplysninger
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Storbritannien
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,8
Fremragende
321 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra RM Cycles
Hi Lionel, short sweet and perfect! Thanks for posting a review, much appreciated, enjoy your new ride!
Absolutely spot on
Absolutely spot on slight problem with royal mail but not the shops fault shimano steps en600 bike computer far cheaper than everywhere else very pleased really helpful and great communication
8. marts 2026
Besvarelse fra RM Cycles
Thanks for posting a review Steven. It is a bit frustrating that we have to rely on third parties for delivery but we do try hard to iron-out any slipups that occassionally happen. Happy riding!
Besvarelse fra RM Cycles
Hi Grace, thanks for taking the time to post a review. That's a lovely bike you have there, have fun and keep the rubber side down!
Besvarelse fra RM Cycles
Thanks for taking the time to post a review Brian, hopefully the tyres are as easy to put on as your purchase experience! :-)
My giant revolt 2 was well packed and…
My giant revolt 2 was well packed and arrived on time. The bike was built correctly with the gears and brakes set up well. Just fit the handlebar and front wheel and off you go. I would recommend RM cycles.
1. marts 2026
Besvarelse fra RM Cycles
Thanks for posting a review and we're glad you're happy! Quite a few of us have Revolts, including me, I hope you love it as much as I love mine, my Dogma is getting worried!
Delighted
Great value, quick delivery, well packaged, gears all calibrated perfectly, simple reassembly tasks for me
2. marts 2026
Besvarelse fra RM Cycles
Hi Martin, we're glad you were happy with your experience with us and thanks so much for taking the time to post a review.
My new Intense Tracer arrived promptly…
My new Intense Tracer arrived promptly and was really well packaged. Small issue with the saddle but this is being addressed by RM cycles. Nice people to deal with.
2. marts 2026
Besvarelse fra RM Cycles
Hi Adrian, thanks for taking the time to post a review, sorry about the saddle. that sometimes happens in transit, thanks for your understanding
Phoned them up 7 times aswell as an…
Phoned them up 7 times aswell as an email was promised that they could swap components over from an extra large to a large bike for the same price, a week later the boss eventually sent me an email telling me it will cost an extra £300 for labour on top of a £4800 bike . I'm pretty sure he doesn't pay his mechanics £300 per hour to swap breaks wheels and rear mech .
There response to help NOTHING still the same wanting money so they could still make a profit . On first contact you suggested to me that you could swap the components over for the same price a week later you fell short on a promise made by your company and wanted an extra £300 as you pay your mechanics £150 a day and it will be a 2 day job, I cannot believe that a good bike mechanic would not be able to swap the components over between 2 bikes within a full working day .
I wrote this review because a man's word should be his bond and to stick with it no matter what, and I write other reviews on companies that also treat people unfairly . I've no idea why you keep adding to your response rather than getting in touch with myself to discuss options!
Not 1 email from the owner has come though except the lip service on trustpilot.com and I rang them incase there was any miscommunication but the answer was still the same £300 more.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra RM Cycles
Hi, thanks for posting a review. Obviously we aren't happy that you're not happy. I'm investigating your case and will come back with a response as soon as possible, As you can see from our other reviews our customers are usually extremely happy with us, we hope that we will be able to include you as one soon! I have now looked into this. You wanted a to buy a dual suspension eBike in a particular size and spec. We didn't have the size you wanted in the spec you wanted, so we offfered to swap the components including the fork to the size frame you wanted. We would then have had to fit the components to the larger bike. This meant that we would have to to change the crown steerer unit on the other bike to be able to fit the fork of the bike you weren't having. Essentailly we didn't have the bike you wanted in stock, but we were offering you a service to sell you a bike that we didn't actually have. We feel this is actually good customer service, as we were trying to meet your exact needs. Being a dual sus electirc bike and the need to swap the components between two bikes, it did make it time consuming and therefore not inexpensive. Having looked at your trustpilot profile, you do seem to have more than your fair share of bad experiences with retailers, and we sincerely hope that pattern doesn't continue for you. And of course, we are more than happy to provide the bike you wanted on the terms we had discussed with you. Thanks for updating your review. Our owner has been emailing you and of course you are entitled to respond to his emails, which we hope you do, as we would like another happy customer.
5/5 great service from the get go.
New bike came really quick. Fast reply’s to my emails. Returned a helmet also and refund came through very quick.
Absolutely class price on bike as well. Will definitely be returning for my next bike
12. februar 2026
Besvarelse fra RM Cycles
Hi Rob, thanks for taking the time to post a review. you'll be flying on that bike, ride safely and see you for the next one we hope!
Excellent service very quick and easy…
Excellent service very quick and easy to deal with
2. marts 2026
Besvarelse fra RM Cycles
Hi Russell, thanks for taking the time to post a review and we're glad you had a good experience with us, enjoy the ride!
Besvarelse fra RM Cycles
Hi Linda, thanks so much for takign the time to post a review, hope to see you again soon!
C2W and Great Experience
They went out of their way to ring me and advise on the C2W scheme, couldn't have been more helpful and friendly. Obviously a wealth on knowledge and a trustworthy company.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra RM Cycles
Hi Drew, thanks so much for taking the time to post a review, we always like to talk to customers if we possibly can. Enjoy the ride!
Great service all around.
23. februar 2026
Besvarelse fra RM Cycles
Hi Nev, thanks for taking the time to leave a review, short sweet to the point and also pointing out what we strive to achieve. Happy Riding!
Bike well packed
Bike well packed, had to collect from depot due courier issues. Very polite service via phone then ordered on line.
13. februar 2026
Besvarelse fra RM Cycles
Thanks for taking the time to post a review Vernon. Hopefully the weather will turn and you'll be able to mak the most of the new bike. Ride Safe!
Great service
Great service, knowledge and price. Bike built ready for collection with short notice. Very happy.
19. februar 2026
Besvarelse fra RM Cycles
Thanks for taking the time to post a review, that's a lovely bike you have there, enjoy the ride and stay safe!
Great bike for the price
Great bike for the price. Arrived quickly and safely packaged
21. januar 2026
Besvarelse fra RM Cycles
Hi, thanks so much for taking the time to post a review, glad it arrived safely and hopefully now the weather seems to be on the up you'll be out enjoying your new ride, we all love new bike day!
Besvarelse fra RM Cycles
Hi Michael, thanks for taking the time to post a review, much apprecaited, Enjoy your dife and stay safe!
Really happy wi bike
Really happy wi bike, Son carnt wait to take it out , thanks for a easy and pleasant transaction
Thanks rich
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra RM Cycles
Hi Rich, glad you're happy, one of our greatest delights is seeing a young ones face on new bike day, wish we could be there to witness the joy! Thanks for taking the time to reply too. Stay Safe!
Quick delivery & great price!
I couldn’t believe the price of the bike, I’d been looking for one for a while and came across it online. It was ex display but immaculate condition. I was kept up to date via email and it arrived shortly after me placing the order online. It was really neatly packaged and easy to undo and slip on the front wheel. Would definitely order from them again even though I live no where near the store!
6. februar 2026
Besvarelse fra RM Cycles
Thanks for posting the review Natalie, we're glad yopu had a smmoth experience and hopefully the weather clears enough to be getting out on it, nothing like new bike day is there? Ride safely and if oyu are every in the area please do drop in! 'See' you soon!
Besvarelse fra RM Cycles
Hi Karl,,thanks for posting thr review, happy riding ans stay safe!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.