Purchased a e-bike through the cycle to work scheme and from start to finish dealing with RM cycles. Mike and Tom made buying the bike a seamless and easy experience. Which was great as I live over... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
5-star service! Just received my new Giant Trance from the team here at RM and i couldn't be happier. The staff were incredibly helpful, the buying process was smooth, and the bike was perfectly set... Se mere
Virksomheden har svaret
Absolutely fantastic service from RM Cycles from start to finish. Communication was excellent throughout, and they kept me updated every step of the way. The bike arrived exactly as described and I co... Se mere
Virksomheden har svaret
Perfect buying experience from start to finish. Bike (TCR Advanced Pro 0 AXS) was ordered on Saturday and was delivered to me on the following Thursday. This included having the steerer cut... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om RM Cycles
Skrevet af virksomheden
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Kontaktoplysninger
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Storbritannien
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,8
Fremragende
322 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra RM Cycles
Hi Mark, thanks so much for posting a review, we genuinely appraciate the effort. Happy Riding!
Very helpful pleasure to deal with
4. november 2025
Besvarelse fra RM Cycles
Hi Andrew, the feeling is very much mutual! Thanks so much for posting a review, very helpful!
Great bike shop,order it, get it,ride it.
Great bike shop, they've been very happy to help with any queries I've had with good advice and friendly attitude, the bikes are in stock with fast dispatch and good delivery tracking, can't fault the service and price.
A proper bike shop with real stock.
28. oktober 2025
Besvarelse fra RM Cycles
Hi Andrew, thanks for posting such a thorough review! Pretty much sums up all we are trying to do!
Besvarelse fra RM Cycles
Thanks for taking the time to post a review Stephen, much appreciated
Besvarelse fra RM Cycles
Hi Ash, thanks so much for the review, we hope you enjoy the ride and saty safe!
Besvarelse fra RM Cycles
Hi Barry, thanks for posting a review, we do pride ourselves on our communication, we're trying to be different to the typical online retail experience! Ride Safe!
Five stars fabulous customer service
Five stars despite being sent the wrong product…
Ordered some Maxxis Aggressor tyres this week. They arrived promptly but they were the wrong spec and a slight downgrade from what I’d ordered.
Haven’t dealt with RM Cycles before, and I’ll be honest, I initially thought “oh here we go, they’re trying to palm off some B grade stock”.
Was surprised to receive a call this morning from Graham at RM Cycles. He immediately apologised for the error, and I’m delighted to report they’re sending the correct tyres out straight away.
I can accept a mistake, we’re all human. But what fabulous customer service. They even sent another follow up email after the call.
Thanks again RM Cycles, top work 🙌
7. november 2025
Uopfordret anmeldelse
Besvarelse fra RM Cycles
Hi John, thanks so much for the review. The picking hamsters have been spoken to. We do pride ourselves in that we're all cyclists. We feel this gives us empathy for our customers as we know how frustrating it can be not being able to get out and ride. So when the hamsters do slip up we really try hard to rectify any errors quickly. Happy riding!
Besvarelse fra RM Cycles
Hi Jon, thanks so much for posting a review. Happy riding and hopefully 'see' you soon!
Everything was explained to me about…
Everything was explained to me about the product I wanted to buy.
Nothing was too much trouble.
Very friendly and helpful.
This was a big part of why I purchased an item.
24. oktober 2025
Besvarelse fra RM Cycles
Hi Jenna, thanks for the review. We do hope we're different as a bike shop/ online supplier. We all ride so want everyone to experience the same joy that we do. Happy riding!
Easy ordering and really swift…
Easy ordering and really swift delivery.
Great item at 50% off RRP 🙌🙌🙌🙌
2. november 2025
Besvarelse fra RM Cycles
Hi Adam, hopefully you'll become a one of our 'target' customers; people who find us because of our prices and then return because of our service
Besvarelse fra RM Cycles
Hi Lorne, thanks for piosting a review. Interesting to hear you thought the website was good as we diod invest in it earlier in the year!
Besvarelse fra RM Cycles
Thanks for taking the time to post a review Jane, much appreciated. Ride safe!
Great speed and quality of service.
Great speed and quality of service.
They are a new retailer to me but I highly recommend and will be buying from them again.
25. september 2025
Besvarelse fra RM Cycles
Hi Simon, thanks for taking the time to post a review. We're hoping for more customers like you, that find us because of the price but return because of the service. We're all riders here and want our customers to enjoy riding as much as we do!
Besvarelse fra RM Cycles
Hi Gregory, thanks for posting a review, hope you have as few problems riding!
Excellent service and the bike arrived…
Excellent service and the bike arrived in perfect condititon
20. oktober 2025
Besvarelse fra RM Cycles
Hi Danielle, thanks fo taking the time to post a review, much appreciated, hope you enjoy riding your new bike!
Excellent service for a couple of…
Excellent service for a couple of recent purchases.
I bought a bike, which was then built and sent to me, no issues there at all, bike arrived as expected and had all the items I'd expect.
Also ordered some gloves which they didn't have in so they called me and discussed an alternative, which worked out well!
Great shop, would certainly recommend.
25. oktober 2025
Besvarelse fra RM Cycles
Hi Darren, thanks for posting a review, glad you we were able to sort a suitable alternative. Ride Safe!
Just had some great service getting new tyres fitted
Just had some great service getting new tyres fitted on my very awkward old wheels. Absolute nightmare job but the staff at RM persevered to find a solution even when it seemed there was no hope! Good price on the new tyres too.
1. november 2025
Uopfordret anmeldelse
Besvarelse fra RM Cycles
Thanks for posting a review Alan. Our mechanics do enjoy a non run-of-the-mill challenge!
Amazing service
Amazing service, received next day. The handlebars are excellent and extremely good value.
17. oktober 2025
Besvarelse fra RM Cycles
Hi Ben, thank yoiu for taking the time to post a review, obviously we're pleased you were happy with everything, ride safe!
Besvarelse fra RM Cycles
Thanks for taking the time to post a review, much appreciated
Besvarelse fra RM Cycles
Hi Tim, thanks for posting a review, it's particularly nice to hear you liked the website, as we did invest in improving earlier in the year. Ride safe!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.