Absolutely Disappointed with RJ Cars – A Waste of Time, Money, and Trust
I recently had a deeply frustrating experience with RJ Cars in Durban after seeing a Renault Duster they advertised on AutoTrader. Living in Bloemfontein, I asked if my parents (who live in Gariep) could view the car on my behalf while they were in Durban for the weekend. RJ Cars confirmed this would not be a problem and even took some of my details to begin the finance pre-approval process.
However, when my parents arrived at the dealership on Saturday morning, they were told the vehicle was not available because an employee was using it for the weekend. They were advised to return Monday morning when the car would be back. This forced them to extend their stay and book an additional night of accommodation—something they hadn’t planned for.
When they finally saw the vehicle on Monday, there were minor issues, but nothing serious. Based on that, I submitted all my financial details to proceed with the purchase. We were told the car would undergo minor repairs and a roadworthy check, after which my parents could drive it to Bloemfontein. So once again, they booked another night of accommodation to avoid traveling late.
Only hours later, RJ Cars suddenly informed us that the vehicle’s paperwork was not in order and it would take several more days to sort out. At no point during the initial inquiry, viewing, or on the AutoTrader ad or RJ Cars' own website was this ever mentioned.
This not only resulted in two extra nights of unnecessary accommodation expenses for my parents, but also wasted my time and personal financial information that I shared in good faith. The worst part? When we raised our concerns, the dealership showed no remorse whatsoever for the inconvenience or costs we incurred.
RJ Cars has proven to be unprofessional, disorganized, and not transparent. I would strongly advise others to think twice before doing business with them. If you're looking for honesty and reliability, look elsewhere.