Excellent customer service. Phone answered quickly and my enquiry was dealt with effectively. Fab heater delivered with good updates from DPD. Thanks Rio heating!
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought a Rio Eco Plus - 2000W Ceramic Core Smart Electric - which worked well initially. We had a significant problem which took a long time to partially resolve, we have one more thing to sort out be... Se mere
Virksomheden har svaret
Purchased our first wifi heater from Rio Heating. Item arrived promptly and has worked wonders in our summer house which can get quite cold in the winter despite the insulation. The heater warms up th... Se mere
Excellent aftersales service. Got these radiators fitted around the house and there amazing , had an issue with one after nearly 2 years and after contacting the customer services, a new unit was po... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Rio Heating we take smart heating seriously. Our electric smart heating solutions are sleek, modern and compatible with the most popular smart home assistants to ensure seamless integration no matter your needs. Whether you’re looking for a convenient and cost-effective way of warming your home or wanting stylish electric heaters to add into a full smart home network, we have the perfect heaters for you.
Kontaktoplysninger
Unit 6 & 7 Westbourne Business Centre, BH4 9AB, Bournemouth, Storbritannien
- 08009788572
- dave@rioheating.com
- rioheating.com
4,4
Fremragende
84 anmeldelser
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Quality heater and excellent service
I bought a Rio Eco Plus 2kw heater. I had previously had a similar sized heater from a different manufacturer, which was slightly cheaper but did not have the Wi-fi control that I now need. The Rio seems to be far better quality and much sturdier and when I struggled to understand the instructions for setting up the controls I was able to telephone the Company and get immediate assistance. I am delighted with the heater and the excellent service!
21. juni 2022
Uopfordret anmeldelse
Besvarelse fra Rio Heating
Thank you for your positive review. Kind regards, Rio Heating
Do not honour warranty
I purchased an Arc Rio heater in June 2020 when they were released, and just before Christmas I came down to it not working. Turns out the fuse had blown and in doing so partially melted the plug and socket. As the heater has a two-year warranty, I contacted Rio Heating and got a response the same hour that a replacement plug would sort this out. I wasn't quite convinced as I'd prefer to know what had caused the issue, but had it confirmed that replacing the plug would rectify the fault and that I would have the cost reimbursed. I bought the replacement plug the same day and forwarded the receipt for repayment but have since heard nothing despite several chases. Yes, I know this was over Christmas, but there have been working days in between and the fact I had such a quick response initially leads me to conclude Rio Heating have decided not to reimburse me after all. Whislt the cost of the plug is minimal, I think the greater concern is that this company are not honouring their legal obligations under UK law.
2. januar 2022
Uopfordret anmeldelse
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