Rinkit Anmeldelser 

Disappointing customer service when an order went wrong.

I selected and paid for the next-day delivery option offered at checkout, but my order did not arrive within the stated timeframe, it was 2 days later than promised. When it arrived, items were missing from the parcel. This was particularly frustrating as the items were intended as a gift.

I was offered either a refund for the missing items or for the missing items to be resent, but the replacement delivery would have taken another 48 hours, which was too late. Had the original order arrived on time, there would have been enough time to resolve the issue.

I requested a refund of the delivery charge, as the next-day delivery service I paid for was not provided. This was refused on the basis that the parcel was eventually delivered, which completely missed the point. I paid for next-day delivery of my complete order, not for a parcel to eventually arrive with items missing.

I had also added the additional item to my order specifically to make the delivery cost worthwhile. On its own, this item was not something I would have ordered, as it was a low-value item and the delivery charge would not have been justified. The issue was therefore not simply resolved by refunding the missing items.

After further explaining my concerns, my emails are now no longer being responded to. I don't want to leave a negative review as I've had a good experience previously (when orders were fulfilled successfully). However, I feel compelled to share this experience as I feel the issue has not been handled fairly and now I'm being ignored.

A very disappointing experience and poor handling of what should have been a straightforward resolution.

Parasol with base
#colour_stone
2.7m x 2.5m Wooden Garden Parasol with Black Concrete Base
Stone
£51.99

We bought a Rinkit garden parasol with a base last month, but two days after we set it up, there was a storm. The morning after, both parasol and base were on the ground with one of the wood struts broken in half, making the parasol canopy hard to erect.

Numerous calls and emails exchanged with Rinkit proved futile. They said that in case of a storm we should have taken the parasol inside. OK, but all our neighbours had their parasols in place in their gardens and nothing happened to them!

Anyway, thinking we could repair the strut later we followed Rinkit's advice and closed the parasol every evening. Also we fastened the whole structure extra-tightly to the base (although there were no instructions telling us how to do this) because that was key to what happened - the whole parasol flew out of the base. But when we got up next morning, we saw that both parasol and base, to which the parasol was now tightly fastened, had tipped over and was on the ground. This has happened several times since then. Clearly the base is not heavy enough to keep the parasol in place, but there was been no admission of responsibility by Rinkit. Seriously, Rinkit cannot expect us to bring our entire parasol into the house every evening. Where would we store it? In the sitting room? This makes absolutely no sense, yet this is what they suggested. You do not buy a garden parasol with the intention of keeping it in your sitting room, Rinkit know this as well as anyone else.

Rinkit said they are unwilling to refund the cost or replace our parasol, but they have offered us a discount (unnamed sum) on our next purchase. However we now feel that Rinkit doesn't really check the quality of the products it buys in bulk. They go for the look and style. We have bought attractive products from them in the past, their quality is not always bad. But in this case, either the base was not heavy enough or the parasol has to be supported through the hole of a garden table, and when you see similar parasols outside, for instance in restaurant gardens and patios, that is how they are safeguarded, arranged with the main parasol strut going through the dining table. But in our case, that is not how we wanted to use it. We have alread have a part of our garden which is shady, which we use to eat in. We wanted to place the parasol in a situation where it would shade our deck chairs. Now that is simply impractical, we are not prepared to lug our Rinkit parasol from sitting room to garden every day.

I must also add that there were no instructions whatsoever provided in the box when the parasol was delivered. No instruction paper, no nothing. Yet all blame for what happened was put on us.

We previously had an umbrella/parasol with a base from a different company, which lasted us more than 14 years. I would prefer not to mention the name of that company, which has outlets in most UK and European cities, and a strong reputation for quality - but its parasols are a bit more expensive. So maybe in a sense what happened was our fault; maybe we were being stingy when we bought from Rinkit.

I would advise people who are thinking of getting their parasol from Rinkit to think carefully. First, are you OK to assemble the parasol without instructions? Second, do you intend to position it through the hole in a dining table in your garden? Alternatively, are you willing to bring it into your sitting room or some other room every evening? (Be warned that it is quite heavy!). There are practical disadvantages to buying a Rinkit parasol.

I ordered 24 garden chairs via The Range website last Thursday and received them the following day. Unfortunately three of the chairs got damaged in transit. I was directed to the Rinkit customer service team who resolved the problem within two days.

Paid £5 for an item to be delivered ‘Next day’, Evri delivered it after 3 days and I no longer need it, arrived too late. I complained to customer services to which I was told ‘ To clarify, the £5.00 "Next day" delivery option selected at checkout is our standard delivery service. While the majority of these orders are delivered within 24 hours, this is not a guaranteed next-day service, and on occasion delivery can take 48–72 hours depending on the courier's network and any unexpected delays so we're unable to offer a free return on this occasion.’

Wonderfully misleading and now I have to pay ANOTHER £5 for the privilege of sending it back. Nice one.

Couldn’t be more impressed with the customer service from Rinkit. Had an issue with my order, emailed in the evening, had a reply within 15 minutes and a new ordered processed and arrived the following day. Thank you so much Ana. Couldn’t reccomend more.

I used it to purchase good quality marble boards for a reasonable price. I was doubtful of the site at first but reading the good reviews about their customer service I thought I'd give it a try and trust it, they did not disappoint.
Very fast response to a problem I faced which was that one of the marble boards I got was chipped and to my surprise they sent me a new one right away out of charge. I would love supporting their growing businesses, can't wait for my next purchase.
Thank you Rinkit.

Great Customer Service - the wrong item was delivered and the problem was dealt with quickly and efficiently. Really pleased with the quality of the wine glasses.

Great products at good value. Delivery was extremely fast.
Incorrect product was sent but they resolved the issue within minutes and sent a replacement next day. Customer service went above and beyond.
Highly recommend this company.

My order arrived the next day as promised. When one of the glasses I ordered arrived, it was broken. I emailed Rinkit, and they responded with a resolution to replace the broken item within an hour.

Ordering was easy. Reporting an issue was easy. Receiving a resolution was easy.

I will order from them again.

Great range of products, value for money and prompt delivery.
Part of order was damaged - emailed customer service, received a reply within hours with excellence solution.
Would buy from again.

I use rinkit for my glass and slate ware projects for my laser engraving. I find the products good value and quality. They are able to dispatch quickly and their customer service support is excellent. When I’ve had any issues with damaged or breakage they respond with no quibbles and resolve the issue. Definitely worth using.

I had an item delivered that was broken on arrival. I emailed the help desk and the response came the same day. A replacement arrived within 48 hours, very satisfied and cant recommend enough.

Five star customer service!! They responded super quickly to my email and refunded me without any quibble. Although the items were not not what we wanted this time, I will definitely use this company again.

Rinkit stock lovely things, well worth a look at their website. Customer service is also excellent - when Evri lost my order, Rinkit immediately offered to either give me a refund or re- send my order. Great communication, much appreciated.

Excellent price, and outstanding communications - particularly when their courier lost the delivery (Evri - despite Evri app showing it was in their local depot for a week). The Rinkit team (Marija) could not have been more helpful. A replacement order sent out and delivered (through DPD), within 24 hours. A top quality customer service experience - product, communications, and resolution when let down by Evri.

Glasses arrived smashed not rinkits fault, they replaced them instantly, great service and great glasses , well done

I bought a hammock stand 4 years ago so there was only one place I was going to go to get another. Fortunately they are exactly the same, good quality hammocks so I bought 2. However, one was missing a spring button but Marija was able to send me a replacement arriving the following day +1! Thanks again, great product.

Excellent service and great prices. My order came quickly and when I noticed that one of the glasses I ordered broke in transit, the service team responded back within a couple of hours to let me know they would have a replacement out to me in a few days. Couldn't recommend more highly!

Allthough the product I purchased had been manufactured incorrectly. Rinkit resolved the matter almost immediately by providing a full refund and apologised for any inconvienience.

I wish I could rate it less than 1 but have to rate to put a review. I was sceptical ordering these chairs as they were cheap for the pair and after reading reviews, thought I’d take a chance. I made a huge mistake.
Reclining chairs that don’t stay reclined if you sit up and I’m a 9st 10 woman. Both chairs i received are faulty and Rinkit said they can’t see a fault after I sent a video. I’ve had various employees come back to me saying conflicting things- one even said it was faulty and another said it wasn’t-poor communication. Avoid this company at all costs.