The staff at the Carvoiero branch were fantastic. I hadn't ridden in awhiile and my daughter had passed her full bike test so wanted to upgrade and the staff could not be more accomodating. I was give... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ottima esperienza nel prenotare una moto in Marocco per un viaggio avventura. Tutto ha funzionato alla perfezione! La userò nuovamente senza alcun dubbio!
Virksomheden har svaret
Alugámos uma mota em Valência, a mesma não estava disponível e prontamente nos arranjaram uma solução e arranjaram nos uma alternativa excelente. Desde o primeiro contacto, o profissionalismo e... Se mere
Riderly was in my case the first option to search a rental bike in valencia, as their website makes it really easy to find the right choice. Also the process handling is well supported, this time the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ride a motorcycle anywhere in the world
Kontaktoplysninger
2 Eastbourne Terrace, W2 6LG, London, Storbritannien
- +441304807963
- support@riderly.com
- riderly.com
4,8
Fremragende
250 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We rented 2 BMW F900GS’s with OXBikers…
We rented 2 BMW F900GS’s with OXBikers at Marrakesh for a 10 days tour through Morocco. It was an amazing adventure on 2 new bikes. We highly recommend Khalid and his team as they are great and very friendly.
7. november 2025
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Besvarelse fra Riderly
Hi there,
Thanks a bunch for leaving such a great review! We’re thrilled that you enjoyed your experience. 😎
Looking forward to seeing you again for your next rental adventure!
Best,
Customer Success Team @ Riderly.com
Great customer service…
Great customer service and very simple process that got me a great scooter for an excellent price. I will be back in Mauritius in 2026 and will definitely use Riderly again.
1. september 2025
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Besvarelse fra Riderly
Hello John,
Your review truly brightened our day! Thank you for your kind words. 💙
Thanks again for being part of our Riderly community! We can’t wait to serve you again.
Ride safe,
Customer Success Team @ Riderly.com
Besvarelse fra Riderly
Hi Bastian,
Quick, clear, and easy, just how we like it! 🏍️
Thanks for sharing your awesome experience. Looking forward to have you back!
Sincerely,
Customer Success Team @ Riderly.com
Riderly let the rental company take…
Riderly let the rental company take your complete deposit of 2000 euros per bike during 6 weeks!!;
Yes, it is in the signed contract but nobody orally, tell you that the money is taken, instead of just being blocked during 6 WEEKS!!
Why do I have to wait 6 weeks before being refunded?? . .no answer. ..my answer: because Riderly and the rental company KHL Moto Travel has earned money with this practice but this block my credit card during 5 week!! And Riderly does not care!!. In addition, 2x 42 euros taken for the exchange rate.
Riderly and KHL Moto Travel : never rent anything from these companies!!
23. september 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Cher Sébastien,
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que vous avez rencontré des désagréments concernant le traitement de la caution.
En Bulgarie, il est plus courant de facturer la totalité de la caution plutôt que de placer une retenue sur la carte en raison des réglementations et pratiques bancaires locales, ainsi que des facteurs liés à votre banque émettrice. Cela peut rendre une facturation complète et un remboursement ultérieur plus faisables qu'une simple retenue.
Veuillez noter que le contrat de location indiquait clairement, et que le personnel local a expliqué, que les cautions peuvent prendre jusqu'à 30 jours ouvrables pour être remboursées, un délai qui a été respecté. Bien que cela soit à l'extrémité supérieure, cela reste conforme aux normes de l'industrie pour certaines régions. Nous nous efforçons de garantir que tous les termes et conditions soient clairs, transparents et accessibles à tout moment.
Tout au long de ce processus, nous avons travaillé avec diligence avec vous pour garantir la protection de vos droits, et nous continuerons à le faire concernant les frais de 42 EUR encourus. Nous enquêtons activement sur cette question avec le bureau local pour identifier la cause exacte. Il peut s'agir de frais de change ou de frais facturés par votre institution bancaire, mais nous nous engageons à faire en sorte que vous ne soyez pas lésé.
Nous apprécions votre patience et votre compréhension pendant que nous travaillons à résoudre vos préoccupations rapidement. Votre satisfaction est importante pour nous, et nous vous tiendrons informé de nos conclusions.
Si vous avez d'autres questions ou avez besoin d'aide, n'hésitez pas à nous contacter directement à support@riderly.com.
Cordialement,
L'équipe de la Relation Clientèle @ Riderly.com
This is my first experience using…
This is my first experience using riderly. I’ve booked my moto rental about 6 month in advance so I have yet to actually give a full end to end review. However, I have extremely high hopes given the great staff. I had concerns with my booking and a plethora of questions. The folks on the support team responded proactively with little to no lag. They contacted the local rental offices on by behalf and helped arrange specific requests for me given my circumstance.
I mostly interacted with Jasmin, but I also chatted with Manuelle. Both were absolutely fantastic and proactive. So far, I highly recommend riderly to anyone looking to rent a moto. Maybe I’ll come back for a second review once I actually complete my booking :)
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Mitchell,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Jasmin and Manuelle were able to support you so proactively and make the booking process smooth. Our team takes pride in going the extra mile to ensure every rider feels confident and cared for, even months before the journey begins. 💙
We truly appreciate your kind words and recommendation. We can’t wait to hear about your full experience once your trip is complete, and we’ll be here every step of the way to make sure that we got your back!
All the best,
Customer Success Team @ Riderly.com
Easy online rental process and great scooter
Easy online rental process and the agent on the island made it an enjoyable experience. Scooter was perfect for two and allowed us to explore for days. Would rent from Riderly again and would recommend.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Arlene,
We’re grateful for your kind review! Riderly is all about making rentals easy and enjoyable, thanks for being part of that mission!
Looking forward to have you back in the future! 🛵
All the best,
Customer Success Team @ Riderly.com
Excellent Experience,
Excellent Experience,
An agent contacted me on chat after spending a while trying to find a particular model to rent in Morroco. They were quite helpful and I ended up booking something similar even though it was all very last-minute.
Can recommend.
3. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Tudor,
Thank you for your encouraging words. We’re committed to excellence, and hearing your feedback makes all the difference! 💙
Thanks again for choosing Riderly!
All the best,
Customer Success Team @ Riderly.com
Profesionalidad Ausente
[ACTUALIZACIÓN]
Después de poner la reseña se puso en contacto conmigo Lucas del equipo de Riderly, su atencion fue rapida y profesional, preocupandose por el mal servicio recibido, destacar que Jota Cafe fueron los que alquilaban la moto a través de Riderly y los que me dieron el servicio pésimo, pasaré a poner 3 estrellas en vez de 1 ya que la responsabilidad de quienes se anuncian en su web es de Riderly, al menos le daré una nueva oportunidad en algún momento y actualizaré la reseña cuando llegue el momento.
[RESEÑA ORIGINAL]
Alquilé una moto en Mallorca para moverme por la isla y, en principio, el servicio fue perfecto: moto en buen estado, fácil de recoger y devolver. Todo parecía ir genial… hasta que llegó el momento del dinero.
Primero me cobraron de más y tuve que reclamar una devolución de apenas 8 €. Después, la fianza: más de 10 días esperando y teniendo que escribirles varias veces por WhatsApp para que se dignaran a responder. Cada vez una excusa distinta, y la sensación constante de que tenía que estar detrás de ellos como si fueran niños pequeños para que cumplieran con lo básico.
Una pena, porque el servicio podría ser excelente, pero la atención postventa es un desastre. No volveré a contratarlo.
17. september 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello David,
Thank you for taking the time to share your experience with us.
We’re glad to hear that your rental started off smoothly, from the scooter’s condition to the pick-up and return process. That’s exactly the kind of experience we strive to deliver for all our riders, however we are terribly sorry to hear you encountered issues post-rental with the rental company. Dont worry, we’ll work with you to help make it right.
We do not see any records of you contacting us (Riderly) about this, so in order for us to look into this further, could you please share your booking reference or confirm if you’ve already been in touch with our team? This will help us investigate the matter promptly with the rental provider. You can reach out to us on support@riderly.com
Please know that a senior member of our Escalations Team is already queued to be assigned to your case once we are able to identify the booking.
Thank you again for your patience, we look forward to helping you with this.
Kind regards,
I rented a Yamaha Kodiak 450 (quad)…
I rented a Yamaha Kodiak 450 (quad) from Green Expeditions Ometepe and had a great experience. The staff was very friendly, spoke excellent English, and clearly explained everything before the ride. The quad ran perfectly and handled Ometepe’s rough roads and heavy rain with no problem — I was really glad I chose it over a motorcycle. Highly recommend both Green Expeditions and renting a quad if you’re exploring Ometepe!
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Jim,
Thank you so much for sharing your experience with us, we loved reading your review! Sounds like you made the perfect choice for your adventure!
Our team will be delighted to know their friendly service and clear explanations made you feel confident before setting off. That’s exactly the kind of experience we want every customers to have, and your feedback means a lot.
Whenever your travels bring you back this way, we’d be excited to welcome you again for another adventure. 😎
Cheers,
Customer Success Team @ Riderly.com
Tuvimos un problema con el…
Tuvimos un problema con el concesionario de alquiler en Napoli dado que nos cobraron un exceso del precio acordado y Riderly asumió el problema y se hizo cargo de la diferencia. Gestos como ese afianzan el vinculo con la empresa y generan una credibilidad y fidelidad especial. Volveré a alquilar a través de Riderly en mis futuros viajes!!
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Estimado Sebastián,
Muchas gracias por compartir tu experiencia con nosotros. Nos alegra mucho haber podido intervenir y resolver el problema con la empresa de alquiler de coches en Nápoles, y agradecemos tu confianza en nosotros.
Gestos como este forman parte de nuestro compromiso de garantizar que cada viaje que realices sea lo más agradable y fluido posible. Saber que nuestros esfuerzos han reforzado tu confianza en nosotros significa mucho para todo el equipo. 💙
Esperamos poder formar parte de sus futuras aventuras y estaremos siempre a su disposición para ayudarle en todo lo que necesite.
Atentamente,
Equipo de atención al cliente de Riderly.com
Great service and price
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Robert,
We’re grateful for your kind review! Riderly is all about making rentals easy and enjoyable, thanks for being part of that mission. 😎
See you soon! 🏍️
Cheers,
Customer Success Team @ Riderly.com
Pessimo, complicatissimo, scortesissimo
1. A Nizza, non esisteva un negozio fisico, e non avevano avvisato.
2. Le istruzioni per trovare lo scooter dentro un parcheggio, trovare le chiavi e i caschi dentro ad armadietti, erano complicatissime e le mandano solo due ore prima via email.
3. Il servizio clienti risponde solo su WhatsApp ed è stato scortesissimo.
4. Lo scooter non era quello prenotato, i caschi e i guanti erano di pessima qualità, e con le misure ti devi accontentare. Il peggior noleggio della mia vita dopo quello di Palermo.
Ho in seguito aggiunto una stella perché mi hanno interamente rimborsato, anche se non lo avevo chiesto. Almeno dopo la recensione si sono impegnati seriamente.
5. september 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Ciao Tonio,
Innanzitutto, siamo sinceramente dispiaciuti che questa esperienza di noleggio non abbia soddisfatto, né tantomeno superato, le tue aspettative, poiché il nostro obiettivo è quello di farlo con ogni singola prenotazione qui su Riderly. Ci impegniamo per offrire ogni volta un'esperienza fluida e a 5 stelle, e qualsiasi cosa al di sotto di questo standard non è per noi accettabile.
Un membro senior del nostro team Escalations ha già contattato direttamente il fornitore del servizio di noleggio per indagare e capire cosa sia andato storto.
Vorremmo anche chiarire che molti fornitori di servizi di noleggio stanno adottando sempre più spesso procedure di consegna senza contatto o check-in automatici. Questo metodo consente ai clienti di ritirare il veicolo o l'alloggio senza interagire direttamente di persona, spesso ricevendo istruzioni in anticipo (ad esempio dove si trovano le chiavi, i codici delle cassette di sicurezza o i punti di incontro).
Sebbene questo approccio abbia lo scopo di aggiungere flessibilità e comodità, comprendiamo che a volte può sembrare poco chiaro o impersonale se non comunicato correttamente, aspetto che affronteremo attentamente con il fornitore.
Vi assicuriamo che prendiamo sul serio tutti i feedback, in particolare quando evidenziano aree in cui la comunicazione, il servizio o l'esperienza complessiva possono essere migliorati.
Vi terremo aggiornati man mano che la nostra indagine prosegue e rimarremo in contatto diretto per garantire che la questione venga risolta in modo equo.
Grazie ancora per la vostra pazienza e per averci aiutato a migliorare.
Excellent company to deal with
Excellent company to deal with, all questions answered swiftly.
30. august 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Roger,
Thank you so much! Your satisfaction is our reward. We look forward to helping you plan your next adventure! 😎
See you soon! 💙
Cheers,
Customer Success Team @ Riderly.com
Noleggio scooter Malaga
Abbiamo noleggiato uno scooter 400 a Malaga. L’esperienza è stata più che fantastica! Ogni volta che avevamo bisogno di qualcosa scrivevo a Danius, il quale rispondeva sempre in modo tempestivo a qualsiasi orari. Ci ha portato lo scooter direttamente dall’appartamento ed è venuto a riprenderlo nello stesso punto.
Grazie Danius per la tua super disponibilità e gentilezza!
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Ciao Chiara,
È un vero piacere ricevere il tuo feedback! Siamo molto felici che tutto sia andato bene e che il nostro fornitore di servizi di noleggio si sia preso cura di te! Grazie per aver scelto Riderly! 🏍️
Cordiali saluti,
Il team Customer Success di Riderly.com
Superb experience
Superb experience. From the set up of the bike which was to my exact specification, to the pick up and drop off, everything was so smooth and efficient. I would 100% recommend
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi John,
Thanks so much for your lovely note! We’re so glad you enjoyed your experience with us. If there’s anything else we can do to make your future bookings even better, we’re just a message away! 🏍️
Until your next ride!
Cheers,
Customer Success Team @ Riderly.com
Je tenais à vous remercier pour votre…
Je tenais à vous remercier pour votre réactivité et votre prise en charge suite aux difficultés rencontrées lors de ma récente location.
Après un départ compliqué avec un premier scooter présentant plusieurs problèmes, vous avez su réagir rapidement et proposer une solution adaptée. Le remplacement du véhicule, ainsi que votre geste commercial, ont permis de rendre la suite de mon séjour beaucoup plus agréable et sereine.
Je salue particulièrement votre professionnalisme et votre sens du service client. Grâce à votre intervention, je garde finalement une bonne impression de votre agence et n’hésiterai pas à faire appel à vous lors de mes prochains déplacements.
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Bonjour Galvez,
Merci beaucoup pour votre message attentionné. Notre équipe apprécie sincèrement que vous ayez pris le temps de partager votre expérience.
Je suis désolé que la location ait connu quelques difficultés au début, mais nous sommes heureux d'avoir pu réagir rapidement et trouver une solution qui vous a permis de profiter du reste de votre séjour. Vos commentaires élogieux sur notre professionnalisme et notre service à la clientèle nous touchent beaucoup.
Notre objectif est toujours de faire en sorte que nos clients repartent avec une impression positive, et je suis ravi d'apprendre que vous envisagez de louer à nouveau chez nous à l'avenir. Nous nous réjouissons de vous accueillir à nouveau lors de votre prochain voyage. 💙
Cordialement,
Perfect service
Perfect service – absolutely recommended!
The rental process was smooth and professional. The service was perfect – very friendly, extremely helpful, and always solution-oriented. You really feel well taken care of as a customer.
I can 100% recommend this company and would rent here again anytime!
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Gernot,
We’re incredibly grateful for your kind words and support. It’s customers like you who inspire us to keep doing our best!
Hope to assist you again soon! 🛵💙
Safe travels,
Customer Success Team @ Riderly.com
Got me in touch with a firm I probably wouldn't have found.
Found me a great firm that I used.
5. juli 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Szwera,
We appreciate your kind message more than you know. Thank you for being part of the Riderly community. We’re always here if you need anything! 🛵
Keep being awesome!
Customer Success Team @ Riderly.com
RIderly again
I had a great experience with Riderly.com and would absolutely recommend using their platform for booking scooter rentals.
When I had issues with the rental company—especially around the handling of a security deposit after a theft—Riderly's support team was responsive, professional, and genuinely helpful. They followed up on my behalf, ensured I got answers, and helped clarify the situation when the rental company was no longer communicating properly.
It made a huge difference knowing there was a reliable third party I could turn to. Without Riderly, I would have been left completely on my own.
The booking process itself was smooth, the interface is user-friendly, and I appreciated the transparency and support throughout the entire experience.
Highly recommended—great service and peace of mind. I will definitely book through Riderly again!
29. juni 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Antonio,
Thank you so much for your kind words and for taking the time to share your experience with Riderly!
We’re truly glad to hear that our support team was able to assist you during a challenging situation, and that you felt supported throughout the process. Providing peace of mind and making sure our users are never left alone, especially when things don’t go as planned, is exactly what we aim for! 💪🏻
It also means a lot to hear that you found the booking process smooth and our platform easy to use. Your recommendation is incredibly valuable to us, and we’re so grateful for your trust.
We look forward to helping you with your next ride and are always here if you need anything in the future. 🛵
Safe travels and thanks again for choosing Riderly!
Warm regards,
Customer Success Team @ Riderly.com
Ottimo prezzo ottimi scooter
Ottimo prezzo ottimi scooter! Consigliatissimo
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Ciao Giuseppe,
È sempre bello sapere che abbiamo reso felici i nostri clienti. Il tuo supporto è fondamentale per noi e speriamo di rivederti presto su due ruote! 🛵
Cordiali saluti,
Customer Success Team @ Riderly.com
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.