Easily and seamlessly booked through Riderly. Hired the CFMoto450. Did around 1800km in a week around Morocco and it never missed a beat. Mohamed was a gentleman and always available for any questions... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wir hatten eine wirklich sehr gute Erfahrung mit der Motorradvermietung. Das Motorrad war in einem sehr guten Zustand, sauber und gepflegt. Von der Buchung bis zur Rückgabe lief alles unkompliziert... Se mere
Virksomheden har svaret
We booked two motorcycles for our Sardinia vacation via Riderly and everything went very easy and smoothly. The customer service was very helpful when we needed reassurance regarding one bike before... Se mere
Virksomheden har svaret
If you want to rent a bike, everything OK. If you have a problem with the return of the security deposit and ask Riderly for help - zero interest. Edit: So I don't know what happened, because I had n... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ride a motorcycle anywhere in the world
Kontaktoplysninger
2 Eastbourne Terrace, W2 6LG, London, Storbritannien
- +441304807963
- support@riderly.com
- riderly.com
4,9
Fremragende
346 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I had good experience
I had good experience. Affordable and reliable scooter. Keep it up. Thank you so much Motorent Manila will surely rent again.
4. juli 2024
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Besvarelse fra Riderly
Hello Rovie!
Your feedback motivates us to keep pushing forward and sets the tone for excellence in all that we do 💪
We'll make sure to pass the praises to our partners as well!
Best regards,
Support Team @ Riderly.com
Amazing phone attendance
The attendance on the phone was amazing, Ayú was amazing and her boss as well. They made all possible for me to solve my problem. Thank you
24. juni 2024
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Besvarelse fra Riderly
Hello Alex!
She’s a gem! Here's to amazing customer service and problem-solving 💪
We will be sure to pass on the appraisal, as we are positive it will light a smile on her face!
Best regards,
Support Team @ Riderly.com
We had a great experience
We had a great experience. Drive spot has A1 service , clean new and like new bikes with lots of power and good gas mileage, also the helmets are clean lile new! . The owner is super nice and trustworthy! It was a very smooth and fast rental and return. WE WILL COME BACK EVERY TIME!
23. juni 2024
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Besvarelse fra Riderly
Hello Micheal!
We are overjoyed to hear how satisfied you are with the work of our partners 🌟
We can't wait to see you again in the future and hear about your adventures!
Best regards,
Support Team @ Riderly.com
professionals
I had to cancel a motorcycle rental in Greece, I received wonderful service and a full refund. I worked with professionals, great and fast service, highly recommended
17. juni 2024
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Besvarelse fra Riderly
Hello!
We're sorry you had to cancel, but happy to hear our team made it smooth and easy.
We hope that you will come back to us in the future if you need another ride! 💪
Best regards,
Support Team @ Riderly.com
Everything well organized
When I was looking to rent a motorbike in Namibia for a short period, Riderly had the perfect solution for me.
Apart from the fact that they arrange everything well they also know the businesses they are dealing with, in my case it was Namibia Motorcycles, an absolutely top company.
If only for 4 days, every mile on the Royal Enfield from Namibia Motorcycles was a fantastic experience.
Thank you very much for all your efforts to make this happen: the perfectly maintained motorcycle, the fitting of the necessary accessories, the booking of the lodges, the route suggestions, all the practical tips and especially the personal approach that contributed to this unforgettable trip on two wheels.
If it were possible to give six stars I would certainly have done so, unfortunately the system does not allow that and I have to leave it at a well-deserved five ;-)
When I get the chance to explore the rest of Namibia by motorcycle I will definitely come back to you!
7. maj 2024
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Besvarelse fra Riderly
Hello!
We’re humbled by your support and this wonderful review!
Glad we could make everything efficient and hassle-free and that we got to be a part of your amazing experience 🌟
Your kind words made our day, and we can't wait to see what your next adventure will be like!
Best regards,
Support Team @ Riderly.com
Customer service was excellent and…
Customer service was excellent and useful, with immediate replies during weekends and at night
6. juni 2024
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Besvarelse fra Riderly
Hello Elie!
It's great to know that you found our team to be professional and pleasant to work with. We appreciate your recommendation and hope to assist you again in the future! 🌟
Best regards,
Support Team @ Riderly.com
This is really THE service you would like to have from every company
Excellent service from Riderly. They did a personalized job and found a solution when the rental company told me that since they had the motorcycle I chose listed in stock, it was not available on those dates. The ladies at Riderly managed to obtain a top model at a very suitable price. What I felt about the service was the feeling that they were really taking care of my problem.
7. juni 2024
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Besvarelse fra Riderly
Hello Enrique!
We are overjoyed to hear how satisfied you are with the work of our very own team of ladies 💪
Their custom-oriented approach is a thing of beauty, and we couldn't be happier to have them representing us.
Your satisfaction is what drives us, and we can’t wait to welcome you back for another adventure!
Best regards,
Support Team @ Riderly.com
Amazing customer service
My trip in Morocco was not great, but the customer service of Riderly was outstanding. I really recommend renting a new bike (mine was too old, and this is not Riderly fault).
6. juni 2024
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Besvarelse fra Riderly
Hello Alex!
We are sorry to hear about your trip, but are very glad that we managed to make it even a little bit better 😊
We hope that you will come back to us in the future and that we can prove ourselves even more 💪
Best regards,
Support Team @ Riderly.com
Excellent service
Excellent service. They offered a wonderful price for a scooter. I picked it up at Palma de Mallorca airport quickly through a self-service kiosk, returned it without any problems before the flight
23. maj 2024
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Besvarelse fra Riderly
Hello Sergey!
Thanks a million for the shoutout, we appreciate your time to write this! 🌟
Best regards,
Support Team @ Riderly.com
Excellent customer service
Excellent customer service and always on time!
31. maj 2024
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Besvarelse fra Riderly
Hello Efstathios, we love your kind words. ❤
Thank you for leaving us 5 stars!
Best regards,
Support Team @ Riderly.com
kind, patient and helpful.
After closing the order I regretted and asked to change the type of motorcycle. I received a very quick response from Lian who was very kind, patient and helpful.
Highly recommend renting a vehicle from them.
I will definitely order from them next time as well.
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Mike!
We truly appreciate your kind words and the shoutout!
We're so lucky to have Lian on our team! We'll make sure to pass the good word to her! 💪
Best regards,
Support Team @ Riderly.com
superervaring met Riderly
superervaring met Riderly. Via hun site een scooter gehuurd bij een bedrijf in Rhodos. Communicatie verliep vlekkelloos en toen ik enkele vragen had werden deze binnen no time beantwoord met effectief resultaat. Ik kreeg na boeken bij Riderly via de app contact met het verhuurbedrijf in Rhodos en daar werd alles keurig uitgelegd. Vermoedelijk per ongeluk werd een appje tussen het verhuurbedrijf en de brenger van de scooter naar mij doorgeappt en daarin stond dat de scooter via Riderly was geboekt en dus een goed nieuwe scooter moest zijn:):) Vervolgens werd er een zo goed als nieuwe scooter naar het hotel gebracht en ook daar weer opgehaald.
Voor mij volgende keer weer een scooter huren via Riderly!!!!!
23. maj 2024
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Besvarelse fra Riderly
Hallo Ton!
Wauw, wat een geweldige ervaring met onze partners! . Het is geweldig als de service aan de verwachtingen voldoet, of deze zelfs overtreft. 😉
We waarderen je feedback en je loyaliteit. We kunnen niet wachten om je te zien voor je volgende geweldige avontuur!
Met vriendelijke groet,
Support team @ Riderly.com
Cancellation
I had booked a motorcycle but because something happed I was not able to go to Rhodes.
Immediately I sent an email to the company that I want to cancel my booking and not less than 4 minutes they replied to me and they already sent back the money.
This shows how much professional they are and that I can trust them!
For the next time, I know from where I will rent.
Thank you so much Mr. Lucas for your help!
28. maj 2024
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Besvarelse fra Riderly
Hello Danae!
Great customer service, quick solution, and a nice guy who explains it all—sounds like the perfect combo.
It's awesome when the service meets the expectations. 💪
We'll make sure that Mr. Lucas hears this!
Best regards,
Support Team @ Riderly.com
Great customer service
I made my reservation easily online. However my travel companion was not going to be able to leave work and we are replanning our trip. Riderly had no problem reversing the charges and canceling my reservation. I will most definitely be using them from now on.
24. maj 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Michael!
We love to find quick and easy solutions to ensure our customers are happy! 🌟
You inspire us to strive for excellence every day and we're honored to be your choice!
Best regards,
Support Team @ Riderly.com
Lucas was stellar..
Lucas was stellar... despite my specifics and mess ups, he made it great!
23. maj 2024
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Besvarelse fra Riderly
Hello Isaac!
It's team members like Lucas who make our customers feel truly valued, cheers to their incredible dedication! 💪
Best regards,
Support Team @ Riderly.com
Riderly is the BEST
I've been very pleased and happy with Riderly. Their response time is quick, they've always kept in the loop and quickly found a bike for me. I highly recommend that others choose Riderly and look forward to renting through Riderly in the future.
22. maj 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Erik!
Thank you for the shoutout and love!
We strive to have the best customer service and to ensure everyone is satisfied 💪
See you soon on your next adventure!
Best regards,
Support Team @ Riderly.com
Very easy to book the motorcycle
Very easy to book the motorcycle. When needed, they responded very quickly and gave support and solution to the problem.
17. maj 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Nikos!
Thank you for your kind review 😊
We can't wait to see you again in the future!
Best regards,
Support Team @ Riderly.com
Betrug?
Ich habe für den 01.05.2024 Ein Motorrad in Orlando gebucht.
Die Geschäftsstelle war bis 10:30 geschlossen. Ein Anruf in London bei der Hauptgeschäftsstelle brachte keinen Erfolg.
Riderly meldet sich auf keine meiner zahlreichen E-Mails. Ein Motorrad gab es nicht!
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Sehr geehrter Klaus,
Zunächst möchten wir uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Ihnen durch die unerwartete Schließung des Vermietungsbüros in Orlando am 1. Mai 2024 entstanden sind. Wir verstehen Ihren Ärger und möchten die Situation aufklären, da wir glauben, dass es ein technisches Problem gab, das die Angelegenheit unnötig verkompliziert hat.
Wir vermuten, dass unsere E-Mail-Antworten möglicherweise in Ihrem Spam- oder Werbeordner gelandet sind, was Sie zu der Annahme veranlasst hat, dass wir Ihre Anliegen nicht bearbeitet haben. Bitte überprüfen Sie diese Ordner auf unsere Korrespondenz (suchen Sie nach: "@riderly.com" oder "@chat.riderly.com").
Nachdem MC Rentals uns darüber informiert hatte, dass sie Ihre Buchung nicht erfüllen konnten, hat unser Team sofort mit der Suche nach einer Lösung für Sie begonnen. Hier ist ein Zeitplan unserer Kommunikationsbemühungen:
1 Mai, 16:05 Uhr: MC Rentals informierte Riderly, dass sie Ihre Buchung aufgrund der Erkrankung eines Mitarbeiters nicht erfüllen konnten.
1 Mai, 16:08 Uhr: Riderly begann mit der Suche nach einem Ersatzfahrzeug bei einem anderen Anbieter aus unserem Netzwerk in der Nähe.
1 Mai, 16:24 Uhr: Sie riefen Riderly an und unser Kundenbetreuer Jeck war innerhalb von Sekunden verbunden. Sie äußerten verständlicherweise Ihre Besorgnis, nachdem Sie von MC Rentals über das Problem mit der Abholung informiert worden waren.
1 Mai, 16:35 Uhr: Jeck rief Sie an, um Ihnen die alternativen Optionen zu erläutern, die wir für Sie finden konnten.
1 Mai, 17:19 Uhr: Unsere leitende Kollegin Aleksandra schickte Ihnen eine E-Mail mit einer Zusammenfassung aller verfügbaren Optionen und empfahl die Fortsetzung des Vorgangs mit dem sekundären Anbieter für einen reibungsloseren und schnelleren Prozess.
1 Mai, 18:01 Uhr: Wir erhielten Ihre E-Mail mit der Bitte um ein Update und schickten Ihnen die E-Mail mit Anweisungen innerhalb von 12 Minuten erneut.
1 Mai, 19:43 Uhr: Wir schickten Ihnen per E-Mail eine Bestätigung der Rückerstattung und erkundigten uns nach Ihren gewünschten nächsten Schritten. Wir erhielten keine Antwort.
2 Mai, 04:52 Uhr: Wir erhielten Ihre E-Mail und unsere Kollegin Blandina antwortete innerhalb von 30 Minuten und wiederholte die zu befolgenden Schritte, den Standort des Fahrzeugs usw.
2 Mai, 12:48 Uhr: Wir erhielten Ihre E-Mail mit der Bitte um ein Update und unsere Kollegin Angela antwortete innerhalb von 10 Minuten und wiederholte die zuvor gesendeten Nachrichten.
Uns ist jetzt klar, dass Sie unsere E-Mail-Antworten wahrscheinlich nicht gesehen oder erhalten haben, da sie möglicherweise in Ihrem Werbe- oder Spam-Ordner gelandet sind. Im Nachhinein hätten wir diese E-Mails unbedingt mit einem Telefonanruf beantworten sollen. Dies war in der Tat unser Fehler, und wir entschuldigen uns aufrichtig dafür.
Seien Sie versichert, dass diese Angelegenheit intern sowohl in unserem Team als auch beim ursprünglichen Vermieter (MC Rentals) eskaliert wurde, um eine vollständige Untersuchung durchzuführen. Ein Mitglied unseres Teams wird sich telefonisch mit Ihnen in Verbindung setzen, um dieses Problem weiter zu besprechen und geeignete Lösungen zu finden.
Mit freundlichen Grüßen,
Escalations Team @ Riderly.com
Everything was great and smooth
Everything was great and smooth. Highly recommended!
Andjela from customer service was phenomenal! Prompt and helpful. Greatest service ever!
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Yifat!
Thank you for acknowledging the commitment of our team!
We'll make sure to pass on your kind words to Andjela and continue striving for excellence.
Thank you for being a valued customer ✨
Best regards,
Support Team @ Riderly.com
Best there is
Riderly is the best company.
Here is why.
We had arranged scooter pickup at the airport with easy go bali at 13:30
Our flight was delayed so we arrived at the meeting point 30 later.
We were searching for them but they were nowhere to be found.
We tried to contact them via WhatsApp for at least one hour but they never answered us.Meanwhile we also contacted Riderly who answered right away.
They also called them and couldn't find them(they also did an investigation about this).
Not only they searched and found us another company within 30 minutes they also returned us the money we had already paid at the first company.
When tou travel abroad communication is key.And Ridelry really came through.
I suggest to anyone visiting to prefer this company because they earned my trust.
Good job and thank you!
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Andreas!
Thanks a million for the shoutout, we appreciate your time to write this!
We're thrilled to hear that you found our communication smooth and our responses quick, we're all about effective resolutions.
We'll make sure to pass on the good words to the whole team 💪
Best regards,
Support Team @ Riderly.com
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.