Ricoma Anmeldelser 

Tristan my service technician was courteous and professional. He provided me with visual examples of what was similar to my issue, which was supper helpful. I was able to resolve my issue with the Luminaris 20p printer. Thanks again Tristan!

AR did a wonderful job helping me out, was patient with me, and was very knowledgeable.

Ricoma support team continue to give me excellent customer service and 1 on 1 training to help with what ever problem hor my issue that I need assistance with.

Cristian Hernandez was patient and walk me thru my solution to fix my issue. Being older he made it easy for me to understand point a to point
Point point b. I would like to thank everybody on the support who I ok came in contact with thus far, providing excellent service

Ricoma's tech support is beyond reproach. Every call/video mtng we've had, has had positive results with our issues being resolved every time. They practice supreme patience in walking us painstakingly through the "fixit" process. Our recent interaction with Christian was 2 separate video calls each lasting way longer than the scheduled 30minutes. Christian did not rush us and reassured us when we got frustrated. And he maintained a good sense of humor and a positive approach. I love my Ricoma MT1501 except when it decides to be argumentative. I am thankful Ricoma tech support is top notch. My ONLY concern is the lag time between our initial call for help and the first call with tech support. Once we have them, we have them for the duration, which is wonderful.

I’ve owned a DTG machine for 3 and a half years customer service is horrible , I’ve asked to speak with a supervisor for 3 years haven’t talked to one and it’s September of 2026. They ignore majority of your request and I’ve asked over 100 times to speak with a supervisor . I’ve lost more money purchasing this machine than any other business I’ve owned.

WE PURCHASED THE KS-335A IN JULY. I JUST GOT AROUND TO PUTTING IT TOGETHER. THAT WAS A SNAP, VERY SIMPLE. AFTER I HAD IT TOGETHER IT WAS RUNNING BACKWARDS. I EMAIL SUPPORT AND WITHIN 10 MINUTES IT WAS FIXED. VERY GOOD SUPPORT.
N TOP OF THAT THE MACHINE WAS $2000.00 LESS THEN ANY SEWING MACHINE STORE. ITS THE SAME MACHINE HAS A YAMATA AND OTHERS. EXACTLY THE SAME FOR OVER$3000.00

I would give less but it only goes to 1. Ricoma is the absolutely worst product DO NOT BUY. I was ripped off $14000 dollars my machine never worked and they tried to get it to work for a little while then stopped returning my calls. I have this big dumb machine that was a waste I didn’t have and no one ever helped me DO NOT BUY this brand anything….. they don’t tell you everything!!!! They took my money left my high and dry. It took about 8 months to review which is part of your warranty. If they don’t get it to work after a while they just stope returning your calls. It’s a big piece of worthless machinery taking up space in my home and I haven’t the slightest idea what to do with it… it’s my daughter college tuition sitting in a corner…

Arel was patient, knowledgeable & knew exactly what was going on with my machine!

Problem solved! I am back up & running!

Thank you!!

Ricoma support technician Arel was amazing! Within 20 minutes on the phone he had both of my problems fixed and my machine sewing like it should. He also sent a follow up email with his name and number so if I have any further issues or problems I can contact him! Arel is a great technician!

The worst experience i have ever had in my life. The customer service was terrible from the beginning. It took a month to receive my machine after purchase and trying to set up the training classes has been like pulling teeth. It's been 3 months since I first reached out to them and I still haven't been able to start doing embroidery. I have an event i have to do embroidery for on the 27th we won't be able to meet the deadline so now we ave to outsource it which is gonna cost a lot more money. Please do your research before buying from this company.

Camille Lumbao provided exceptional assistance in resolving my Design Center issue on Monday. From the moment she answered my call and took the time to understand the problem, I felt confident that I was in capable hands. She patiently guided me through each step required to resolve the issue and ensured that I understood the process along the way.

What truly set her apart was her dedication to customer service. The following day, Camille personally followed up to confirm that everything was working properly and that I was back up and running. I greatly appreciated her proactive communication and commitment to ensuring a successful outcome. Her professionalism, knowledge, and outstanding customer support made this a truly positive experience.

A huge thank you to Arel Real at Ricoma Support! After I was convinced I might be facing a costly printhead replacement, Arel patiently walked us through the troubleshooting process and found the real issue—dried ink contamination on the printhead.

His knowledge, professionalism, and dedication saved us time, money, and a lot of stress. He stayed focused on finding the solution and got our Revel Aire back up and running.

Outstanding customer service and technical support. Ricoma is fortunate to have him on their team!

— Viola Carrasquillo,

Muchas gracias por toda su atención recibida, nos ayudo mucho, para poder trabajar en la maquina, ya la utilizamos.

I invested in Ricoma Revel 2 2402 DTF printer at 2025 Deco Summit. In the beginning I had major problems with the printer. A few years ago I invested in the MT 1502 embroidery machine still very satisfied with the support. The Ricoma technical support representative was professional and helpful. Promptly sent my information that I inquired about. now, I am very pleased with the printer. Thanks again to Ricoma for the timely response and assistance!

Arel is the best tech support we’ve received across any business we’ve ever worked with. He knew exactly what machine we had and what parts needed removed to maintenance the inside of our machine. He was very calm and patient with us, as this is the first time we’ve ever had to do any work on our machine. After the call ended, he even called back to see how everything was running and check in on us. We ended up needing some parts and he helped us get everything we needed ordered and set up another call with us for the evening of delivery to walk us through finishing maintenance on our machine. We highly recommend Ricoma and Arel Real!!!

I purchased a Ricoma REVEL 2402T DTF printer that has experienced problems since installation despite very minimal use.

I followed multiple troubleshooting procedures provided by support, including disassembling parts of the machine more than once. After all of this, I was still told I may need a $2,000 printhead replacement, even though the printhead is still firing ink and producing partial nozzle tests.

The support process has been repetitive, inconsistent, and extremely frustrating. I expected better technical support and more accurate diagnostics after investing heavily into this equipment.

I am still hoping Ricoma will properly resolve this issue.

Mark the tech guy helped me with my Ricoma MT2001-8S 20 needle machine. He was very patient with me and I really appreciated it that in a person.

I'll be short. This printer has been nothing but worthless. $16,000.00 and 2 shirts turned out. What do you do with the worthless printer when you owe $8000.00? The reviews and everything really spoke this company up, but someone lied. I've had this printer for over a year. You just waste white ink with cleaning it and going through all the maintenance.

Super helpful technicians that go above and beyond!

Customer support agent was very knowledgeable and patient knew exactly how to fix the problem in a timely manner go Ricoma support team.