RHS Anmeldelser 252

Visiting Wisely was a superlative experience that we would recommend very highly. Superbly maintained expansive and detailed gardens and an excellent and informative "museum". Wisely was full of families having picnics, kids playing and folks just sitting in the sun enveloped in over 100 years of horticultural science. A national "garden" actually used as a garden. A couple of low points unfortunately... the car park "attendants" displayed no real purpose, ineffectual waving of hands at the last second displaying no training or traffic marshaling knowledge or even correct hand signals. Also, I wish on buying tickets it had been made a bit clearer that Wisely don't sell water in plastic bottles! Very commendable but carrying countless cans of liquid around the vast acreage to avoid dying of dehydration wasn't very much fun with an arthritic hip.

Horrific packaging and half dead plants. If you have the constitution of an angry herd of oxon, you may be able to unpack the plant. Alternatively expect bursitis and disc displacement at least. Thoughtless, idiocy. I went to the rhs for quality and got the worst. Ebay would do way better.Never again.

I ordered a Hellebore plant online which cost £32.99 plus £100 of compost, bark chippings and a metal surround. The plant came in a box with the heavy metal surround leaning against it and the plant was dehydrated and a very odd shape- oblong rather than round, some of it’s leaves were curled up and flimsy and some really hard. It generally looked unattractive compared to ones I’d seen in garden centres. I sent photos with my complaint and was advised ‘plant doctors’ had looked at the pictures and decided it was very dehydrated and needed ‘rehydrating and care’. No mention of its odd shape and condition of the leaves and I was offered a 25% refund. Told them not satisfied with that and was then offered a 35% refund. I even sent a video to show what it looked like but was told that was all they were repaired to do. I am so disappointed with this service seeing as RHS is supposedly a well respected organisation.

This event had the joy levels of a turkey on Christmas Eve. Extortionate prices, rubbish light show, just a money grab, a lot of money. Huge regret

Parking was terribly organised with marshalls not even directing people. The best part of the event was the lights whilst waiting to queue to get in. The lights themselves were underwhelming consisting of mainly led floodlights lighting trees and lots of lights on bushes. No themes at all nothing Christmassy, no entertainment. The music was inconsistent and just one or two locations with ambient music followed by standard Christmas songs blaring out near food stalls. No magic at all. £5.50 for a hot chocolate and not even coffee available from the stalls. Oversubscribed for the size of the event meant most of the trail was like leaving a concert, being herded along by massive crowds. This event was dire and a total rip off. Likewise the food on offer was overpriced and limited so we didn't bother. Do yourself a favour, burn the notes you'd have spent on this event, it'll be more entertaining. Note to the venue, you really need a kick up the proverbial.

I have to say that the parking at RHS Wisley Glow last night 13th December 25 at 6.50pm was truly appalling, absolutely dreadful. Not a parking Marshall in sight, absolute chaos, gridlock with cars double parked, going in the wrong direction, unable to pass and going the wrong way down one way parts.
It was total chaos, and a dereliction of duty of care by Wisley, who are happy to take our money but not put parking stewards/wardens in the car parks. I am not exaggerating when I say it was gridlocked, and the lack of lighting is downright dangerous.

Absolutely appalling system when trying to buy tickets for 2026 Chelsea Flower Show. After logging into RHS web site your linked to the axs ticket site that it totally useless, after logging in and selecting tickets and parking package it doesn't allow me to progress to payment stage to complete the purchase, keeps asking me whether I am a real fan, at which point the process stops and freezes. After calling RHS they have tole me to call 0344 338 7501 to book tickets over the phone, currently on hold 25+ minutes with the most annoying music playing on a constant loop and no tickets purchased.
Considering how much annual membership, CFS tickets and parking are, someone needs to get this totally rubbish system sorted out so members can but entry tickets with ease and bin the axs input (no doubt some fool hardy person at the RHS bought in a consultant who earn't a shed load of commission selling axs to them); I only wish more members would complaint to the RHS about this system and try to get something done about it.
RHS you really should take a an in depth look at this and get your act sorted out.

I joined the RHS because I thought I could visit partner gardens as the nearest RHS garden is an hour away so would hardly visit it. I feel duped. The partner gardens don’t seem to be open at weekends and some only at certain dates. So as a working person I feel misled and have wasted my money. I’ve somehow got to stop the auto renew for membership. I don’t want to renew my membership thanks. Will stick with the NT as no restrictions.

Gardens are a lovely place to spend time in , sadly the cafe and restaurant are not. The restaurant is very noisy like a school canteen. The food is good but the ambience is not. Difficult to chat over the noise. The cafe is not what we had hoped it would have been either.

Run by Woke morons locked in self-contemplating wonder. How the heck these stupid people ever retained a job. Totally clueless and completely gormless. They never sent me a Membership card. Would not accept I was already a fully paid Member via Direct Debit and were incredibly rude and arrogant. Disgusting smug people. Horrible experience.

I don’t even want to give one star ..my review is about a plant that died ! although their plants are guaranteed for 5 years apparently mine wasn’t it was a Passion flower purchased with a Wisteria online …I took 2 photos but they were not good enough !5 weeks later I am no nearer getting a replacement and have got rid of the plant ..no good looking at a dead plant …I have just received an email saying I won’t be getting a refund or replacement ….and RHS will not be getting anymore of my money !

I joined the RHS specifically so I could go to the RHS Flower show at Chelsea next year.

Today was the first day members could buy tickets. Having spent hours putting my RHS number onto the RHS site it constantly told me my membership numbers was invalid.

I tried the number on the back of the membership card which came up with a recording telling me the number wasn’t recognised!

I tried emailing but apparently that takes them up to two days to get back to you!

Finally after phoning a different number hanging on for ages and getting cut off I got through to a very nice lady.

She assured me that I was not alone and lots of people were having the same problem and that the IT team were working on it!!

Why on earth couldn’t the IT team put a notice on the website if there are issues rather than wasting everyone’s time?!

Four hours of my time wasted and it’s still not working!!

I was looking forward to my first RHS show at Wentworth on 20th July. I very much doubt I will go again. Too many tickets were obviously sold there were long queues everywhere far too little undercover seating provided. I stood for 20 mins waiting for a seat with no luck, the marquees were so full you lost the Will to look and you were totally jammed in. We were standing/ walking for over 3 hours in the rain ( I think we had a 10 min period when we could look at the herb display and the miners garden) All in all I felt as did another friend who went separately but not with me that we had been ripped off.
I also wonder at the RHS getting involved with a third party to obtain the tickets.
I was expecting a good enjoyable day out which it certainly wasn’t. By the time I got back to the West car park we were absolutely soaked, the best bit of the day was getting home changing clothes and having a sit down with a drink

Avoid the cafe! Me and husband had breakfast today- a bacon bap each for £12, 2 hash browns for £4 and coffee for £7 so £23. Bacon bap was inedible. Bacon congealed and stuck together in a dry cheap brioche bun that you couldn't chew or swallow. Hash browns were tiny and barely warm; coffee was a long wait in a queue and unpalatable. What a waste of money. Staff were indifferent and poor at customer service. Believe me, I am not even picky but I do expect a bit of exchange as a customer!

Didn’t give us notice that our membership was automatically renewed, no message, no email, no mail. No new card send to us neither.
We thought our membership finished sometimes around April. Only until now , end of July that we were wondering why they still send us the members magazines. Then we called up and was told it had renewed in April automatically without giving us any notice. They can’t cancel the membership nor can they refund. Not even to extend the few months that we had not use !! The reason was they are charity organisation ! They should do better service and regulation then please ! !

For the experience it was very over priced and felt like it was more about traders selling rather than actual gardens and flowers.
Rude car parking staff, no priority parking even though I paid an extra £10 for this.
Very limited seating outside and nowhere to shelter from the rain other than hot humid marquees that were so crammed with people it was hard to see what was in there.
Stayed a couple of hours and felt the need to leave, what a waste of £87!

The Wentworth show was good although smaller than other shows. The limitations of the AXS ticketing app discriminated against those who have - or choose to have - a mobile where the app is not compatible. Attendance was impacted as a result. We know of 2 couples who did not attend simply because of the AXS app incompatibility with their mobiles. This was not a rock concert where tickets change hands for high prices. The RHS need to better understand their core demographic. Wentworth ticketing was organised by the RHS, whereas Malvern tickets - far more customer friendly - were organised by the showground itself. We will not attend any future event where the only ticket option is the AXS app. E-tickets need to be available as well - either on screen or printable.

The show itself was very average in terms of exhibits and traders, will be going back to Southport thanks.

However, my biggest complaint was that after purchasing the tickets online, I was forced to down load a third party app (AXL) in order to access the tickets, for which I had to provide credit card details - even though I had already paid. shortly after I received a subscription renewal request from 'Estrivion' for £39.99. Following some research it seems AXL and Estrivion are linked. The RHS should really be able to provide e-ticketing without a dodgy 3rp party app!

Very disappointed.No contingency plan for rain,wholly inadequate covered seating.We were soaked,only dry place was inside house(after queue to get in)No indoor catering and outlets were very expensive and again queuing!!!
I felt too many people had been admitted,floral marque was far too full!!RHS cannot assume weather will be dry ,no thought given to paying customers.
Not an enjoyable experience,would not go again.

it was lovely to have a 'Northern show' but it was poorly organised. Traffic through the little village, meant long delays & we were early to avoid this. Not enough seating, queuing required to get from 1 side of the house to the other with little accessibility thinking- some people with disabilities clearly found this challenging. And I'm sorry, people are clearly idiots, bringing dogs on a baking hot day, to what is clearly going to be a busy day. I love dogs but would ban them in future unless a working assistance dog as people clearly haver no common sense! Bring it back but with better planning. The long borders & community gardens were great as was the ability to get close to the show gardens, such as shame that some parts were poorly planned.