Revolution Laundry UK Anmeldelser 431

TrustScore 2 ud af 5

2,0

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

not sure what's happening and why all your machines seem to be falling apart, but just tried a 20kg wash in Bolton, at BL26HP, no site code on the machine again, first up the was failed with 22 mins... Se mere

Bedømt til 5 ud af 5 stjerner

I was a little apprehensive given some of the bad reviews on here but needed washing done and no laundrettes in the area open today (Easter Monday). Quick and easy process, got a text 5 min... Se mere

Bedømt til 1 ud af 5 stjerner

Disgusting..being used for dirty carpets etc..the drum was full of long white dog hair, I pressed the start button and it was too late to stop..came out with no smell of detergent or anything revolti... Se mere

Bedømt til 1 ud af 5 stjerner

Tried to use 2 of the washing machines in Carterton. Essentially neither was functioning as no water supply so wasted about 90 minutes trying to use. Paid £22 in total for unwashed bedding. Customer... Se mere

Virksomhedsoplysninger

  1. Vaskeservice

Skrevet af virksomheden

Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Kontaktoplysninger

2,0

Under middel

TrustScore 2 ud af 5

431 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

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Bedømt til 4 ud af 5 stjerner

Very useful service

Using the machine and tumble drier has been such a help over the last few wet months. I love that you can get a full family wash into the 20kg machine and that you can set the drier according to the heat and length of time you wish depending on the load contents. It washed and dried my family duvets very well. I have only had to wait once as the drier was in use and I manage to shop whilst it is washing and drying. I'd prefer an instant paper receipt to an emailed one and it would be handy to not have to interrupt my shop to return to the garage (by car) to move the clothes into the tumble drier but overall it is a great service that I would recommend.

17. marts 2024
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Besvarelse fra Revolution Laundry UK

Thank you for your rating and feedback Morgan.

Bedømt til 4 ud af 5 stjerner

Good for those times when the home machine breaks down.

Used these machines following a breakdown of my machine at home, used the Wellington Road ones at the garage there in Burton on Trent.
Used both the 8 and 18 kg machines, they washed the clothes well although I will say they use a non bio detergent which is fine for dark washes but if you are washing whites then i'd advise putting some stain remover in with your wash as the non bio doesn't get tea stains out.
I like the fact that you can turn up anytime to use them and they are usually not busy, about 40 min cycle and it is supposed to text you when the load is done but I didn't get a text, no problem though just went at roughly the right time and they were done.
Can't review the drier as have one at home so used that, the prices are a bit steep but for an emergency once in a while wash i'm not too worried.
Overall a good experience in my opinion.

16. marts 2024
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Besvarelse fra Revolution Laundry UK

Thank you for your feedback Mr M.

Bedømt til 1 ud af 5 stjerner

AVOID GULF GARAGE TIBSHELF

Location GULF GARAGE, TIBSHELF.
AVOID AT ALL COSTS!!
They have two sets of revolution washer/dryers to use. You can only park for 30 mins before you get a parking ticket.Wash 41 minutes and dry clothing 15 minutes . I’d go somewhere else. shop assistant rude and unhelpful.
NOWHERE DOES IT SAY THAT YOU CANT PARK IN THE ONLY PLACE YOU CAN PARK, where I may add the machines are to do the washing.
FINE IS £170..TAKE NOTE, THEY WILL ROB YOU FOR THIS MONEY!!

25. december 2023
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Hi Andrew

I am very sorry to hear this.

Unfortunately, we have no control over the parking restrictions on site at Tibshelf garage. I am aware that they do provide signage onsite confirming the restrictions.

I can only suggest taking your complaint to Gulf, especially if the staff there were rude to you. Again, I am very sorry to hear this.

We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Bedømt til 5 ud af 5 stjerner

Good customer service

Good customer service. Refunded my money within a couple of days.

11. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Thank you for your Rating and feedback Mrs Waring. This is greatly appreciated

Bedømt til 5 ud af 5 stjerner

Not yet received refund 💀could be amusing.

Not yet received refund 💀

4. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Hi Oksanan

If you have recently claimed a refund from our customer service team, this payment should be available in your funds within the next 5 working days.

If you have any issues, please don't hesitate to contact us on our customer support page https://www.megroup.uk/

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Bedømt til 1 ud af 5 stjerner

Absolute scam paid £14 to dry my…

Absolute scam paid £14 to dry my bedding as my tumbler dryer broke the clothes don’t even warm up and still wet very very disappointed would not recommend at all

I have not received an email offering a refund?

11. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Hi Naz

Thank you for your feedback,
We are very sorry to hear that you have had a negative experience with our service.

I can see you have emailed our customer service team and a refund has been offered for the £14.00.

All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.

Once again please accept our sincere apologies for any inconvenience this may have caused you. We hope this incident doesn't deter you from using our machines in the future.

Update to your reply: We sent you an email on March the 12th at 8:50am providing you with a link to claim a full refund. I have now sent you a second email asking you to follow the link and claim your refund back.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Bedømt til 5 ud af 5 stjerner

Great customer service

Very quick and professional in resolving the issue I had. It was simple to report the problem and the reply came in a flash.

3. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Thank you for your feedback.

Bedømt til 1 ud af 5 stjerner

45 minutes of drying and clothes still…

45 minutes of drying and clothes still wet
On the weeb they ask to complain but when you complained they just ignore you

I used link same day I got it and nothing so if you would try check what is going on
Thank you

8. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Hi Moranna

Thank you for your feedback.
We want all our customers to have the best experience with our products and we pride ourselves on fast, efficient customer service so I am surprised to hear that you had difficulty receiving a reply from the customer service team.

I can see that you emailed us on the 9th of February and a reply to your email was sent from the team within a couple of minutes. You were provided with a link to claim a full refund for your use of the machine. Please check your email for our reply on February 9th. You were certainly not ignored.

Once again we do apologise for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Bedømt til 5 ud af 5 stjerner

Machine didn’t work

Machine didn’t work, followed instructions to get assistance and refunded additional cost of using another machine due to the fault, very understanding.

17. februar 2024
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Besvarelse fra Revolution Laundry UK

Thank you for your feedback Craig.

Bedømt til 1 ud af 5 stjerner

Was niet schoon, geen sms gekregen.

Machine begint meteen een poosje met de nog droge was te centrifugeren. Kreeg geen sms en toen we de was ophaalden bleek deze helemaal niet schoon te zijn. Dus nooit meer Revolution Laundry.

Deze machines in Nederland vallen niet meer onder verantwoordelijkheid van Revolution Laundry UK.

5. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Bedømt til 1 ud af 5 stjerner

1 star is too high a grading

Have selected 1 star because giving no stars wasn’t an option. I have had to use these machine for the past few weeks because my washing machine at home has broken and I’m waiting for a new one.

Firstly a basic price of £11.00 for the large and £5.50 for the small machine before you add anything like softener or sanitizer is daylight robbery. These machines are mostly used by students and people who can’t afford to have or run washing machines at home or live in hostels. They are short of money and if they want washed clothes they have to pay a premium.
I use the word “wash” because clean would be an over exaggeration when the clothes come out barely any cleaner than when they went in and the only thing that’s being cleaned out are peoples bank accounts.
No matter what wash you select the time for the wash to complete takes no more than 43 minutes at best and no matter the temp you choose, it makes no difference. I have had no choice but to use this service as I had to wash my children school uniforms etc. I have 2 black bags full of washing that has been put through this laundry that have come out just as or in the case of my white pillow cases more grubby than they were when they went in.

Customer service don’t want to know and are about as much use as their washing machines.

I will use the 1 star to say that the tumble driers seem fine although extortionate for the price

29. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Thank you for your feedback.

We want all our customers to have the best experience with our products and we pride ourselves on fast, efficient customer service so I am surprised to hear this.

After 10 years of operating our Revolution Laundry increasing our prices has not been a decision we have taken lightly.

Due to the current economic climate and annual inflation, nearly every business has had to increase their prices and we have had to do the same in order to keep our services in operation.

If you experience any issue with the quality of the wash please get in contact with our customer service team at https://help.megroup.uk/ and our customer service team will be happy to help.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Bedømt til 1 ud af 5 stjerner

No sign on the dryer to say out of…

No sign on the dryer to say out of order. I am unemployed and receive £70 a week. I had to dry some washing and spent £10.50 on a dryer. After the time was up, the washing was still just as wet as when it went in. Garage staff were not helpful. Told it would take up to a week to get my money back. RIP off!!!

28. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Hi Angela

Thank you for your feedback. We are very sorry to hear that you have had a negative experience with our service.
All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.

I can see an instant reply was sent to your WhatsApp message from our customer service team offering you a full refund and an engineer was out to that machine the same day to rectify the fault.

Once again please accept our sincere apologies for any inconvenience this may have caused you.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager


Bedømt til 1 ud af 5 stjerner

Went today to wash the duvets

Went today to wash the duvets. ,£13 for the larger machine with softener is almost day light robbery. Machine hardly uses any water and there was no way I was drying them there. £3.50 for 15 minutes. Seriously need to rethink their prices. I won't be using them again. I'll just upgrade my machine at home. Will be cheaper in the long run

27. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Hi Robert

Thank you for your feedback,
After 10 years of operating Revolution Laundry, increasing our prices has not been a decision we have taken lightly.

Due to the current economic climate and annual inflation, nearly every business has had to increase their prices and we have had to do the same in order to keep our services in operation.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Bedømt til 1 ud af 5 stjerner

David dyas thanks offer of new…

David dyas thanks offer of new washing machine for £190 dot wot it it been to long you parts and guaranteed are not worth the paper they are right on so I had to this mouth disabled benefits to bay a new hotpoint I never use hoover ever they don't give a sxxt bo not bay hoover there gust a rep off off off why do I have pay 190 for a new washing machine machine wots with the guarantee than yes it o told you on the 19 January you told to wait for parts is a joke

23. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Hi David

My apologies but your feedback is hard to understand.
Sounds like you've had issues with a laundry machine you have purchased. Not sure if you've used one of our machines.

Feel free to get in contact with our customer service team if you have encountered an issue with one of our machines - https://help.megroup.uk/

Bedømt til 1 ud af 5 stjerner

Wish I could give no stars! Dirty broken machines with zero customer support

Wish I could give no stars. Misinformation on the website. Went to the first location as was mentioned on their website but found no machine. Contacted customer service they said machine was removed from this location hence drive to the other nearest one. Got to the next one and to my surprise the machine was out of service haha what a joke! I drove 10 miles altogether and no luck with washing or drying. The machine was disgustingly dirty. I wouldn’t have used it even if it was in working order. Terrible terrible terrible! Don’t waste your time and fuel!

22. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Hi Anam

Thank you for your feedback.
I am so sorry to hear you have had this negative experience with our machines.

We would like more information on this incident. Please get in contact with our customer service team at https://help.megroup.uk/ and hopefully, we can restore your faith in our company.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Bedømt til 3 ud af 5 stjerner

Easy to use but not clear enough

I have used their service before, and I found the process of inserting money and waiting for the clothes to be straightforward. However, I noticed that many people bring their pets' clothes to wash there, which makes me think that those washing machines are only suitable for washing pet clothes. As a result, all my clothes ended up with dog hair on them, which was quite frustrating

11. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Hi Artemisa

Thank you for your feedback, We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.

We would like to find out more information about the location of the machine where you experienced this issue.
Please get in contact with us using the customer Help page on our website - https://help.megroup.uk/
Here you can reach us through webchat or email us at callcentre@me-group.com

A link to contact us through WhatsApp is also provided at the machine as well. Hopefully, we can restore your faith in our company.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Bedømt til 5 ud af 5 stjerner

Happy customer

This morning I tried to fit my king size duvet in my washing machine.. no way was it fitting, so after a quick google search I found a machine in Epsom went to find it couldn’t find it anywhere so decided to try another location that was close by, I’m glad I did it was SO easy to use and my duvet is now nice and clean!
I will be more than happy to use the machines again! Thank you

20. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Thank you for such great feedback Faye.

Bedømt til 5 ud af 5 stjerner

Clean,quick to use machines.

Clean,quick to use machines.
Closed off so not being stared at by cars.
Cheap for the load you can put in & compared to price of electric.
Will use again & I'd reccomend.
Bentley,Doncaster

18. februar 2024
Uopfordret anmeldelse
Revolution Laundry UK-logo

Besvarelse fra Revolution Laundry UK

Glad to hear you're happy with the service Karl! Thanks for your rating an feedback.

Bedømt til 1 ud af 5 stjerner

Fuyez cette entreprise malhonnête et…

Fuyez cette entreprise malhonnête et voleuse et menteuse
J ai utilisé leur machine qui n à pas fonctionné j ai téléphoné on devait me rembourser par rib.
Depuis le 24 janvier pas de remboursement j ai eu des gens au téléphone qui doivent ou me rappeler ou faire le nécessaire comme hier encore j attends toujours leur appel... Et le comble c est qu ils me disent qu ils m ont remboursé depuis le 7 février et que je n ai rien sur mon compte.
PAS SÉRIEUX DU TOUT le service après vente n est pas à la hauteur

24. januar 2024
Uopfordret anmeldelse
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Besvarelse fra Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Bedømt til 5 ud af 5 stjerner

Good customer service, resolved my issue quickly

I recently used the revolution washing machine at upper church Lane tipton. I experienced an issue which I hadn't experienced whilst using the machines before. I contacted customer service and spoke to a lady called Denise. She was friendly and helpful and dealt with my issue quickly.

15. februar 2024
Uopfordret anmeldelse
Revolution Laundry UK-logo

Besvarelse fra Revolution Laundry UK

Thanks for your feedback!

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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