I used Resolver to send details to Lufthansa regarding a recent problem in 2022. Resolver advised case has been sent to Lufthansa and it may take a while but if so contact Resolver again. Ok, I forgot... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Thanks team, it's because of this company that I managed to get my refund from Boohoo who were not helpful.
Virksomheden har svaret
I have never even heard of Resolver until I started receiving spam from them. I suspect they are engaged with data brokers/vendors or partner sharing to purchase people's personal information and jus... Se mere
Virksomheden har svaret
I found out about Resolver via Martin Lewis (Money Saving Expert). Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help. To cut a long st... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Kontaktoplysninger
Storbritannien
- resolver.co.uk
3,4
Middel
2 t anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
HP LaserJet M140w - Software Design Inflexibility and Support Limitations
Subject: Formal Complaint: Software Design Inflexibility and Support Limitations regarding HP LaserJet M140w
To HP Customer Service / Management Team,
I am writing to formally express my dissatisfaction with my recent purchase of an HP LaserJet M140w. While I appreciate the quality of HP hardware, the current software integration and support experience have been significantly below expectations for a loyal customer.
1. Mandatory Software Requirements:
Despite a direct USB connection to my computer, the HP Smart application consistently restricts access to basic scanning functions unless a mandatory account login is completed. As a consumer who has purchased this hardware in full, I believe the fundamental features of the device should be accessible without compulsory account registration or cloud-based authentication.
2. Lack of Inclusivity for Non-Wi-Fi Users:
My current living environment does not have a dedicated Wi-Fi network. During my consultation with your technical support team, I was explicitly informed that this device is "designed for Wi-Fi only" and that without a network, the printer's utility is severely limited. This design philosophy appears to exclude customers in non-standard network environments, rendering a professional tool into an unusable device despite its physical connectivity.
3. Ineffective Technical Support:
The technical support I received failed to provide a practical solution for a non-Wi-Fi setup. The issuance of a case reference number, while a standard procedure, does not address the core issue of device accessibility. For a consumer, the value of the product lies in its immediate utility, not in administrative record-keeping.
4. Observations on Customer Retention:
I believe that true customer loyalty is built on flexibility and ease of use, rather than mandatory software constraints. The current "locked-in" approach creates a barrier between the brand and its supporters. Consequently, this experience has significantly diminished my confidence in choosing HP products for my future professional needs.
Conclusion:
I urge HP to consider the diverse needs of your customers and provide more flexible, offline-capable software solutions for your hardware. I look forward to your constructive response regarding these concerns.
Yours sincerely,
Ms Ho
-----------------------------------
Subject: Request for assistance: Forwarding my formal complaint to HP UK
Dear Team,
Thank you for your response.
I am writing to clarify that my previous feedback was directed towards HP (Hewlett-Packard). I was forced to seek help through your platform because HP's official website is designed like a maze. It is impossible to find a direct channel for complaints or feedback; their pages simply loop back to the beginning, leaving customers in a state of total frustration.
I am at my wits' end. My brand-new HP LaserJet M140w printer is currently sitting in my home like a piece of useless scrap metal because of their mandatory cloud-login requirements and lack of support for non-WiFi environments.
Since your organization provides a direct route for consumers to resolve issues with companies, I sincerely request that you use your professional channels to forward this complaint to the relevant department at HP UK for immediate follow-up.
I look forward to your assistance in getting a response from HP.
Best regards,
Ms Ho
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi there,
You have left a review for Resolver and not HP directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team at: support@resolver.co.uk
"Resolver". Does what it says on the tin.
Made the mistake of buying christmas presents from Wowcher. Worst customer sevce ever. If you have problems with them. Go to Resolver. Can't fault them.
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi there,
Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Got in touch with revolver at 9pm on…
Got in touch with revolver at 9pm on Monday about an issue with CapoUK, the emailed me back at 09:05am saying they've been in touch with CapoUK and at 09:40am CapoUK refunded me the money I'd be asking for, for 3 weeks.
Capo were ignoring me for 3 weeks.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi David,
Thank you for your kind review. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!
Resolver allowed an overdue BA flight…
Resolver allowed an overdue BA flight cancellation claim to be closed. BA admitted liability for eventually and all documentation provided.
Relating to cancelled flight was in 2013. Claim made in 2018. Claim closed 2020 without resolution and compensation - despite BA admitting liability.
28. januar 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi there,
Thank you for your review. I’d just like to clarify how closed cases on Resolver work.
A Resolver case can be closed in one of two ways only: either the user chooses to close the case themselves within their account, or the case is automatically closed by our system after a prolonged period of inactivity from the user. In both instances, this closure is purely a status update on the Resolver side and does not affect your case with British Airways. Your complaint remains available and will automatically reopen if you follow up with the company.
Resolver does not become involved in individual cases. It is the user’s responsibility to manage their complaint, including responding to the company and chasing any updates directly.
Unfortunately, we are no longer able to assist in sending complaints to British Airways; however, this information would have been clearly shown within your case file.
If you would like to follow up with your case, you can download your case file and send it to British Airways directly, so they have all the correspondence and can pick this back up from where you left off.
We wish you the best of luck moving forward with your claim.
Excellent service got a response within…
Excellent service got a response within 24 hours and my issue was resolved within 48 hours would highly recommend anyone if they have an issue to use this service
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Tyrone,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
No stars given.
No stars given.
Had deleted my account because I was fumigated by them not doing enough to help me take on Luxskin UK. I was hoping that they could persuade Luxskin UK to give out details for me to return back an faulty item to a UK address not the one in China. Unfortunately Luxskin UK had replied back laughing stating no chance the returns address is in China.
Now I had to contact the UKICC for further help.
All Resolver UK did played piggy in the middle transferring emails between me and Luxskin UK. It's the same with Debenhams.
Don't waste your time they're just messagers.
You want real help contact Consumer Direct for national and international Ukicc.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Karen,
I’m sorry to hear you’ve not found our service helpful.
Just to clarify, Resolver is a free online complaints tool that helps make it easier for consumers to raise complaints to companies across the UK. We are not a third party or a complaints management company, and we do not investigate issues or act on your behalf.
Our service has helped over 5 million people sort out complaints completely free of charge. Based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform. With regard to Debenhams specifically, we’ve seen many users successfully resolve their complaints with this company after raising their issue through our platform.
I’m sorry if this wasn’t your experience, and we completely understand how frustrating it can be when a company doesn’t engage or resolve an issue. While we can’t force a company to reply, we encourage users to remain as proactive and persistent as possible, as this can often lead to a response over time.
Nevertheless, it’s good to hear that you’ve been proactive in trying to resolve your issue, and we wish you the very best moving forward with the UKICC.
Fantastic company
I have been using resolver for years now when they used to have an app, every time I have used their service I have had my money back or an exchange. It’s always been successful. I can’t rate them highly enough fantastic company.
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Carol,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Absolutely pointless
Absolutely pointless.
Shove your copy n paste reply. You are literally pointless,I wasted 8 weeks trying to get a refund from debenhams via resolver, they basically ignored me for 8 week then told me to fck off and wont refund even tho they know they never sent the items. You are 100% in there pockets
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Mark,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
It may be that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Rubbish
Rubbish. No help at all. Do it yourself and avoid disappointment. And far too many emails.
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi there,
Thank you for leaving a review, I’m sorry to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform.
However, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Very disappointed
Very disappointed . 3 months on got no were with it . just come back with wait I no have done about angler water . Wen for the whole process three months on still not sortedthe process force told to do evangelo I've still got nowhere waste of time. Report them the covment site they were no help at all nobody wants to help. This days
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Tony,
Thank you for leaving a review.
I’m sorry to hear that you haven’t had a positive outcome with your case after three months, and I completely understand how frustrating it can be to feel that no progress has been made. While we aim to make the complaints process easier, at no point can we guarantee a positive outcome, as the resolution ultimately depends on the company your complaint is raised with.
In any case of a limited or unsatisfactory response from a company, we would advise you to be as proactive as possible with your communications, ensuring you are following up with them. The escalation levels offered through our site can also help you contact someone higher up in the organisation, or seek independent review from a regulatory body. Please check the escalation options within your case file.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Its absolutely pointless
Its absolutely pointless. Waste of time.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Michael,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. However, in any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
customer service
Got message on Resolver with a way to resolve my issue.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Jason,
I’m sorry to hear you’ve had trouble verifying your email address and that you’ve had difficulty contacting us.
We’re always happy to help and want to make sure issues like this are resolved as quickly as possible. If you contact our Customer Service team via our page here: https://support.resolver.co.uk/hc/en-us, or by email at support@resolver.co.uk, our team will be happy to look into this for you.
Very helpful
I tried for weeks to get a refund from a reputable company with no luck. Was stuck talking to bots and then when I finally managed to talk to someone they would fob me off and refuse to refund. I came across resolver and went through the process on the website, it took some time but I finally managed to get a refund. Thankyou resolver!
30. november 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Ellie,
Thank you for your kind feedback. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!
Good company
They certainly try their best to protect us from sham companies. Sometimes you can't escalate which is disappointing. But they advise as much as possible and we really can't complain for a free service.
Also if you email their support the reply is immediate which is always nice.
Shout out to Beth who replied to me today within minutes of asking them a question.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi there,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Helped resolved a discrepancy & ongoing…
Helped resolved a discrepancy & ongoing information of other issues.
Keep the advice coming, it’s all relevant & very helpful in this tough life. Thank you
23. november 2024
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Ewa,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Total waste of time
Total waste of time. Absolutely no constructive support in getting the complaint with Qatar Airways addressed. Basically, just let them off their commitment to a refund. Don’t use this platform or Qatar!!
Edit after reading the Resolver response. This platform did nothing, it implied timelines and escalation that produced nothing.
Qatar Airlines have zero interest in customer service, their CEO hides his contact details to avoid complaints. Will not use this airline or the complaint platform again!
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Pete.
I’m sorry to hear you didn’t find our service helpful in resolving your issue with Qatar Airways.
From your review, it sounds like there may have been some misunderstanding about what Resolver does. Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third-party or complaints management service, and we do not intervene in cases or enforce refunds. Our role is to make the complaints process easier by providing a structured way for your complaint to be raised and escalated.
I appreciate how frustrating an unresolved refund issue can be and I’m sorry to hear Qatar Airways did not provide the response you were hoping, but the decision rests with the company itself.
If you’re still pursuing this complaint, we recommend staying proactive with your communications, and looking out for the escalation options in your case file - which will eventually allow you to escalate your complaint for an independent review.
Best of luck moving forward.
absolutely pointless
absolutely pointless
it's been many weeks now. if I had known that they cannot actually do anything whatsoever to really help me I wouldn't have bothered with it
I should've just contacted citizens advise Instead
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi James
It seems there may have been some misunderstanding about what Resolver is. To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or become involved in individual cases - our platform simply aims to make the complaints process easier and more efficient for users.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.
However, we can’t guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
Okay
Made it easier to put forward the issue I had. Took some time but results were as should be.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Abigail,
Thank you for the kind review. We’re so glad to hear our service made it easier for you to raise your complaint!
I started a complaint against Matalan
I started a complaint against Matalan, who refused to reply.
I could not progress to a solution and was left in limbo by Matalan and Resolver.
Will not bother using Resolver again.
They were good in the past but have now deteriorated
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi John,
We’re sorry to hear that you didn’t find our service helpful, and that Matalan refused to reply to your complaint.
Unfortunately, at no point can we guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue emailing both through your Resolver case file and directly to the company. If you don’t receive a response, try reaching out via their social media channels to prompt a reply - make it as difficult as possible for your complaint to be ignored.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Resolver? More like Deflector. A Masterclass in Doing Nothing.
Very good bad service indeed. Brilliant for their pockets, catastrophic for the rest of us—hopeful, frustrated, and naïve enough to believe Resolver exists to help. Spoiler alert: they don’t. They exist to simulate help, to perform resolution, and to deflect with astonishing consistency.
Their business model? Pose as a bridge between consumers and companies, then quietly moonwalk away when things get serious. They’ve found a lucrative niche: the illusion of advocacy. A digital waiting room where complaints go to die, dressed up in polite templates and automated shrugs.
I wasted my time. You shouldn’t. Especially if you’re trying to complain about Vinted—a company that practically spells out SCAM in its user experience. Resolver will do absolutely nothing. No pressure, no escalation, no accountability. Just a polite “we’ve forwarded your concern” and a long silence while the company ignores you.
And when you ask for follow-up? You’ll get a recycled paragraph, maybe a smiley face, and a reminder that Resolver is “just a platform.” Not responsible. Not involved. Not useful.
If you enjoy shouting into the void, Resolver is your stage. If you want actual resolution, go elsewhere. Ombudsman, legal action, public exposure—anything but this digital placebo.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Resolver
Hi Martin,
Thank you for leaving a review.
Resolver’s purpose has always been to make it easier for people to raise and manage complaints, completely free of charge. It’s important to remember that we can’t guarantee a positive outcome for every case - ultimately, it’s up to the company to resolve your issue. However, based on user’s feedback, many companies tend to respond more quickly and effectively when cases are raised through our system.
Regarding your concerns about not being able to escalate your case further, since we work in line with each company’s customer service process, we can only offer escalation options that they already have in place. If a company doesn’t provide escalation stages or isn’t regulated by an ombudsman, we’re unable to offer those options either. In Vinted’s case, their process is very limited, but for most other companies, our system will guide you through available escalation routes until you reach a resolution.
It’s also worth noting that going directly to a regulator or small claims court is usually not possible at the early stages of a complaint. You’re legally required to give the company an opportunity to resolve the issue first. Our system will prompt you to escalate to a regulator if, after several weeks, your issue remains unresolved.
We completely understand how frustrating it can be when a company doesn’t engage or resolve your issue. While we can’t force a company to reply, we recommend remaining as proactive as possible with your communications - in many cases, persistence does lead to a response over time.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.