Great shoes advertised. Ordered two pairs - only one pair arrived. Zero response from my emails / photos. I would not recommend this company as it appears there is no customer service to rectify probl... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have used this company before and can confirm that they are very efficient in keeping me informed of every stage of the order being processed. My shoes arrived very quickly and are just perfect.
Bought suede slip'on loafers Excellent! Been buying them for over half a generation, first sold from Chums then latterly Cotton Traders! Half price! Delivered in a coupla days! couldn't be more imp... Se mere
I am very pleased with the shoes I purchased here. They are comfortable, well-made, and look great. They fully met my expectations and are very comfortable to wear. I will definitely return in the f... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Grab yourself a bargain and visit Rennaclothing.co.uk - Outdoor clothing and footwear from many different brands. We have everything you need from hats to shoes and everything in between! Huge selection of items, Men's, Women's and Kids clothing available. We also sell accessories and camping equipment.
Kontaktoplysninger
Renna, Middle Engine Lane, NE28 9NT, Newcastle, Storbritannien
- contact@rennaclothing.co.uk
- rennaclothing.co.uk
3,9
God
266 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 13 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love these boots
Love these boots, they are my second pair and so happy with them, just so comfortable and will be ordering some more, thank you. Great company would definitely recommend
29. december 2024
Besvarelse fra rennaclothing.co.uk
Thank you for your purchase, hope to see you again soon :-)
Very pleased with my purchase and will…
Very pleased with my purchase and will use this company again.
27. december 2024
Besvarelse fra rennaclothing.co.uk
Thank you for your purchase, hope to see you again soon :-)
Good
Updates are done well. Due to nye etc the updates didn't happen but delivery was quick. Courier just left parcel outside front door without ringing bell. I was out so could have asked them to leave elsewhere. Items for well and are great quality.
27. december 2024
Besvarelse fra rennaclothing.co.uk
Thank you for your purchase, hope to see you again soon :-)
Would not rate this company at all…
Would not rate this company at all cheap boots,3 weeks if emails and ringing them for a return label for a refund and nothing absolutely appalling,I'll be in touch with fraud
20. november 2024
Uopfordret anmeldelse
Besvarelse fra rennaclothing.co.uk
I am very sorry you were not satisfied with the service, We provided a free returns label, and responded to all phone calls and emails, however you didn't not return the item to us.
Excellent service & product
Excellent service & product. Good price & prompt delivery, would use again
29. november 2024
Besvarelse fra rennaclothing.co.uk
Thank you for your purchase, hope to see you again soon :-)
Amazing spoke to the company about a…
Amazing spoke to the company about a issue with my order getting help and fixed the issue straight away
29. november 2024
Uopfordret anmeldelse
Besvarelse fra rennaclothing.co.uk
Thank you for your purchase, hope to see you again soon :-)
Complete scam
Complete scam , took my money said despatched, sent me evri tracking details , boots did not arrive , tried tracking called evri they said it was a fake tracking number and they had not had anything from this company , tried calling , emailing , whattsapp, no replies , had to escalate to my bank and eventually they refunded me re YOUR REPLY my bank got me my refund after all my messages and phone calls the only reply I got from you was to lie to me and tell me my parcel was definitely on its way and even supplying a tracking (fake ) number and then when you saw this review 20 days later ? You ignored god knows how many whattsapp and emails
3. november 2024
Besvarelse fra rennaclothing.co.uk
Good Evening, I am very sorry about this, however we had some issues with the courier and it was ourselves that issued the full refund when you contact us stating they had not arrived. Please could you contact us to discuss this.
Changed star rating
Ordered a pair of boots, they were too small. I have contacted them numerous times via email, WhatsApp and rang them as I need to send them back. Still waiting for a returns label to send the boots back, that were delivered a week ago. Your customer after care is awful. Reading some of the reviews I have noticed others have struggled to contact you. Why should we be asking for a returns label so we can get a refund? Don't have to do that with other companies you just use their returns portal to generate your return and get a label/QR code to return your item. I've changed the number of stars for experience to 3 as you did contacting me within 24 hrs but I had to send numerous WhatsApp and emails regarding customer service to get a response from you. You just need to change your returns policy to QR code so the customer can print their own label rather than having to contact yourselves.
14. november 2024
Uopfordret anmeldelse
Besvarelse fra rennaclothing.co.uk
Good Evening,
We contacted you within 24 hours of you contacting us for a return, sent a free returns label through, and this was refunded within 24 hours of it arriving back to us.
A returns request can be submitted through our website, automating a lot of this process if you have opened an account with us.
Please contact us if you would like to discuss further,
Thanks
Besvarelse fra rennaclothing.co.uk
I am sorry you were not 100% satisfied with you order. Please could you contact us to let us know how we could improve this experience.
Positive Shopping Experience
I received good quality boots at a bargain price. Shipping was fast and reliable.
26. september 2024
Besvarelse fra rennaclothing.co.uk
Thank you! Renna Clothing <3
Do not order from this company
Do not order from this company, could be a scam!!!
I placed an order on 17th September which I haven’t received. I’ve emailed, called and sent a message on Facebook & haven’t received a response.
Very poor!!!!!
17. september 2024
Uopfordret anmeldelse
Besvarelse fra rennaclothing.co.uk
Hi Sally,
This was fully refunded and a discount voucher offered. Please contact us if you would like to discuss further.
Thanks
Poor customer service
Order arrived but as item doesn’t fit would like to return it. No response from company when asking for returns information (Website says contact them for returns so no information provided in package). Have tried to contact almost every day since receiving order.
6. september 2024
Uopfordret anmeldelse
Besvarelse fra rennaclothing.co.uk
Good Evening,
We contacted you within 24 hours of you contacting us for a return, sent a free returns label through, and this was refunded within 24 hours of it arriving back to us.
A returns request can be submitted through our website, automating a lot of this process if you have opened an account with us.
Please contact us if you would like to discuss further,
Thanks
Was able to purchase an item I couldn’t…
Was able to purchase an item I couldn’t buy from regatta shop
1. september 2024
Besvarelse fra rennaclothing.co.uk
Thank you! Renna Clothing <3
Besvarelse fra rennaclothing.co.uk
Thank you! Renna Clothing <3
EFFICIENT
Goods I wanted were in stock at a reasonable price. Website was easy to navigate and ordering straightforward. Delivery speedy and tracking simple. Couldn't fault anything.
26. august 2024
Besvarelse fra rennaclothing.co.uk
Thank you! Renna Clothing <3
Excellent delivery time and sandals as…
Excellent delivery time and sandals as described very nice they are too. Thank you.
8. august 2024
Besvarelse fra rennaclothing.co.uk
Thank you! Renna Clothing <3
I have tried to contact you twice via…
I have tried to contact you twice via email to arrange for return of item as too big!! no response at all from you!!
7. august 2024
Besvarelse fra rennaclothing.co.uk
Thank you! Renna Clothing <3
Besvarelse fra rennaclothing.co.uk
Thank you! Renna Clothing <3
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