Reid Cycles Anmeldelser 

Less than a year after opening the Ascot Vale store they quietly close it, and expect you to haul your bike across town as they won't refund a prepaid service plan. Blacktop 2 ebike generally poor quality, battery range dropped from 60 to 30km in less than a year. Never again.

I purchased an ebike from Reid Cycles on line and was directed to pick it up in Stanmore Sydney
When I took delivery I noticed the rear break wasn't working as the front break I was told by the manager that it would come good after a few pumps Well it didn't in fact it stoped working altogether It took me two weeks wait for a complimentary serviceI arrived 10 am as advised and I could wait for the service After 2.5 hours and told someone hadn't turned up to work and someone else was coming I eventually was told all was good and ready to go When I tried the break it was the same ,when I questioned the service mechanic he replied "Oh well it must be the cable " I then asked when I could expect a new cable I was advised they only order parts on Sundays so wait and they'd get back to me No call so I contacted the ? manager who said I guess Ill have to replace the entire brake unit
Five days later when I again called Stanmore shop I was advised to contact Customer Care in Melbourne and a nice guy said he would also contact them and ask they call me today I also called 4 times and was put through to 4 different shops each time NO CALL from Customer Care ??
Now 2026 and my Reid bike is still going strong No more problems I love it

Cruiser bike looks good but practicality is poor. Brakes are terrible. Would not want to try and stop in an emergency. I thought maybe this was a manufacturing error but when I contacted them they stated this was standard and if I wanted better brakes I should have bought a more expensive bike. Would not buy from here again.

fast shipping!
bikes are pretty good for pricing for what you get.
will be ordering from them again.

I dropped my kids bike in to be looked at before I selling it. They were very kind and did a quick service on the spot. Staff were very helpful. Thank you!

I purchased this e-bike about 4 weeks ago, and thought now would be a good time to offer a review.

I bought this bike because I have been a cycle commuter in Brisbane for several years, and finally got bored of the hills on my rides in and out (Ferny Grove to the CBD) so decided to by an e-bike.

It was a great decision - I've used the bike 4 days a week since purchase (as opposed to 2 days a week on my old bike), and I no longer dread the first 3KM of my ride.

There are a few areas that Reid should look at for the next iteration.

Claimed battery range of 80km is probably only likely on a flat with level 1 assistance - my daily ride is ~38km, and I use the full range of assistance levels, mainly 1-2, and the battery is normally down to about 30 - 35% when I finish the ride home. I'd say 60km for a Brisbane commute would be about right.

The Good
The bike is a joy to ride. It feels almost the same as my old bike, accounting for the additional weight of battery and motor.
The placement of the motor over the crank makes the assistance feel like a part of riding and also means handling is largely unaffected. I had also tried the Blacktop 1 with a rear hub motor, and that felt like you were being pushed, this (generally) feels like normal peddling - but easier.
Makes all the hills a breeze.
Has increased my riding days for commuting.

The mid
The assistance level on the motor can be slow to change up/down - I've worked it into my riding style, but its still mildly irritating
Sometimes a long freewheel after a high assistance level (i.e. downhill from a steep climb) the motor acts as a brake on peddling.
My average speed on this constantly brushes against the maximum allowed by QLD law for e-transport, and this sometimes causes the assistance to drag on peddling when around the 25-25.5km mark. This isn't consistent, which makes it more annoying.

The Poor
No inbuilt frame mount for bottle and accessory cages. This is a MASSIVE oversight in a country where personal hydration during exercise is a potential health risk.
Not only that, but the frame tubing doesn't appear to fit to any standard sizing, and this has made finding a bottle mount more complex than it needed to be, and for me I have a sub-optimal solution which mars the lines of the bike.
This omission is the main reason I'm giving the product a 4* review - I can't imaging machining 2 holes and adding cage mounts would contribute that much to costs. This should be addressed as a priority for the next iteration of the design.

If the chain hops off, the gap between pedal and motor casing is exactly as wide as the chain so it can be hard to pull the chain out if it gets stuck there.

Conclusion
Aside from one big and a few minor niggles, this is a great bike if you are looking to ditch or the car or train or to mix up your morning commute.
It won't take all the strain - you still have to pedal! - but it offers a genuine alternative to both modes of commuting, you get to exercise and let's face it - riding a bike is fun!

Sizing is wrong. Customer service is useless. Save your time and money and shop elsewhere

Bought a cheap road bike, bottom of the range one. Regretted it and don't recommend. Spend more and get something better.

When I decided to buy a mountain bike I initially spoke to a helpful salesperson in your Adelaide store who provided very useful advice. When I was ready to purchase several months later there was a delay due to supply issues. I live in a regional area a long way from Adelaide and so opted for delivery. Delivery was prompt. My only criticism would be that the online and printed instructions were not specific for the Vice 3.0. As someone not particularly familiar with bike construction it took me sometime to put the bike together. I am considering purchasing a second bike of the same model, but may consider an in-store purchase for the above reason, even though it will be a 1500 km round trip.

I avail the free bike light and I wont mind paying $10 for shipping fee. But for the quality of the bike light its not worth the $10. The rear bike light is not working and front bike light is too weak. Firefly's light is much stronger and ecofriendly

Very good shopping experience but delivery was too slow

So far, I've had a great experience ordering with Reid online for our two separate orders. I have not visited their physical locations. But the cycles have shipped and arrived quickly, and they've helped track all the way.
The instructions for assembly leave something to be desired, but the assembly videos online were very helpful. They are about 75-80% assembled, so it's pretty easy.

I would never purchase a bike from you again. Bike came half assembled had problems with the front brake not adjusted correctly, LH crank was not tight found this out when it come of while riding. Due to loose crank arm the diamond slot on crank arm was ruined and told that it was not covered under warranty i had to purchase another one from ried and is not the same style as original part, the part number was supplied by reid. They give you a link for a YouTube video for assembly that does not exist. I should have brought a Giant

Great product. Easy online purchase. Delivery took longer than expected but that’s understandable at the moment. Easy pickup from Richmond store.

Scored a Sweet Deal. I will be back for more!

The bike itself is great. It doesn't have a kickstand which is slightly annoying and the complimentary lock ended up twisting the key that came with it. I was very lucky to unchain my bike. I'd look into the lock, they were very bad and nearly chained my bike permanently to a pole.

Good delivery, front tyre had a puncture. Excellent response to send another tube. Didn’t get the bike out and build up until night before my daughters so had to give it to her with a flat tyre which was disappointing

Nice product - pretty bike with a good colour range. A few issues, however - the front brakes came out of alignment; they don't clamp down on the wheel fully. When pressing on them from the handlebar, only one side of the clamp actually touches the wheel. Trying to realign them only resulted in the other side of the clamp touching the wheel; cannot get both sides of the clamp to touch both sides of the wheel.
The bike also does not come with any instructions for putting it tigether. The product listing on the website has downloadable, generic instructions, meant to be used with any of their bikes - however, the bike in the instructions may resemble their other models, but the vintage style model, specifically, is a very different make with it's own parts, which are not represented in the generic instruction manual. So it was difficult to work out how to put it together and know if you were putting it together correctly and thus, safely.
The way it was packaged in the box also meant that a sharp piece of metal from another part of the bike had pierced the seat while in the box; so the seat already had two puncture holes in it upon taking it out of the box. The seat is also very uncomfortable - had to buy a seat softener cover from another supplier.
Other than that, it is a good bike for the price and, as mentioned before; has a nice design and colour range.