redBus Malaysia Anmeldelser 

Booked 2 trips with Red Bus, 1st: KL Sentral to Genting, 2nd: Genting to KL + one way Skyway ticket

I would have given this a 3 star but because of our utterly useless skyway ticket and no way to contact their customer service this deserves the 2 star. 1 star is for the fact that the app actually worked for the bus trips only but useless for the skyway ticket.

The issue came on the 2nd trip, when we were in Genting skyway. We couldn't claim our inclusive skyway ticket because the PDF attached to the email was corrupted. Only a Singapore contact number for customer service and we couldn't find the chat with customer service option.

We had no choice but to book a new skyway ticket from Genting :( what a waste of 20 RM :(

I will never recommend this service to anyone, it's not tourist friendly at all.

NEVER BOOKED REDBUS AGAIN!!!

We booked and confirmed 2 tickets leaving at 2.30pm on 22 Oct 2023 from KL to Singapore and paid RM214.44.

Upon arrival at TBS counter at 2pm to exchange for bus ticket, we were given 3.30pm bus ticket and ticket price was RM90 each. When clarify with counter, everybody only say they dont knows and when call Customer Service, no one answer the call.

This will be my 1st and last time I book using redbus app. Pls be aware. Book at your own risk.

Keson Tan

I WILL DEFINITELY NOT GONNA TAKE RED BUS ANYMORE AND WILL NEVER RECOMMEND TO ANYONE. ITS BECAUSE I HAD A VERY BAD EXPERIENCE WITH RED BUS AND THE SYSTEM. THE INFO THAT THEY STATED ON THE TICKET IS NOT HELPFUL FOR THE PASSENGER. IT WRITTEN THAT THE BUS WILL REACH AT 1PM, BUT ACTUALLY THE SUPERNICE BUS REACHED AT 3PM, SO I MISSED MY SECOND BUS WHICH I BOOKED AT 3PM TO CAMERON. WHAT A STUPID ANSWER THAT THE OPERATOR GAVE ME IS UNACCEPTABLE ANSWER. SHE SAID THE BUS DRIVER REACHED AT 2.30PM ???? SO JUST DO NOT PRACTICE TO REFUND MONEY TO THE CUSTOMER..YOUR SIDE CAN GIVE A STUPID REASONS ALWAYS TO THE CUSTOMER??? .I DON'T MIND WITH THAT MONEY AT LAST BUT I AM REALLY CANNOT ACCEPT THE AGENT / OPERATOR ANSWER TO ME !!! TOTALLY MADE ME PISSED OFF. IT WAS A REALLY VERY BAD SERVICES. I SAW IN GOOGLE SEARCH YOUR REDBUS SYSTEM SAYS THAT IT IS A 100% REFUNDABLE ???? VERY GOOD LIE!!

i don’t know how to start but today at 10:30 pm i have a trip jerteh to puchong but i smpai dekat stesen bas jerteh 9:30 pm . i check satu ii bas tu tkde satu pun bas tulis KB 80.I call service you so bad and so rude you guys yg tk check betul ii and tk call pun customer you for make sure where them. Bila dh tahu dia tertinggal customer driver bas boleh ckp dia tk boleh pusing salah diorang and diorang tknk bertanggungjawab . i sngt ii kecewa and i will never recommend to other . last i hope you ambl tindakan pada driver bas and the one yg angkat call . i call this no +60 9 766 7233 for help me but lastly nothing happen my money burn like nothing. ikutkan hati i satu bintang pun you guys tk layak .SO DISAPPOINTED!!

Call customer service seharian line busy. Tak dapat email selepas buat pembayaran. Macam mana nak tunjuk bukti kt kaunter utk print. Pastu lagi satu jgn percaya yg refundable ticket. Memang takkan dapat punya. Rugi je tick kt refundable ticket.

Customer service give bs answer. Just be honest if you don't know and say sorry. Let alone providing solutions, their cs literally put the blame back on us, their customers. Please improve your communication with your sub-companies. Also stop scamming people's money. Shame on you!!!

Bad experience. My bus 8 am till now 10.35 am I'm still in kl. Suasa holiday been collecting people all around kl from putra jaya, kl central, jln duta ect. Crazy. I think this is my last booking with redbus

redbus scam xpatut dpt star langsung .
mengelirukan customer burn gitu je duit aku

anak anjing babi

aku xhalal ! !

Purchased ticket thru online , jb to butterworh 12pm .
Cs call for bus rescheduling 10am from jb to butterworth,it need take more than 12 to 13 hours to reach destination.horrible experience !!!!!!
Stop kl , Ipoh , taiping , parit Buntar , Nibong tebal , Kulim and butterworth !!!Waste time !!!guys , don’t purchase! ticket thru this rebus !!!

Was banned !!!!!

Bad srvice..sorry busOnlineticket is better than you,redbus. It is easy to get refund from busOnlineticket..redbus, this is my last time using yourservice..thank you..#duitsayatakhalalkan!

I booked a online ticket from TBS to Bukit Mertajam on 13/6/2023 and intended to travel 2359 hrs on 13/6/2023.. bit I was accidently booked travel on 14/6/2023 2359 hrs.
I've realized the mistake
i did on 2100 hrs 13/6/2023 and I tried to reschedule it immediately. But,bi did not succeeded after numerous attempt I made through the apps as well redbus.my. the reschedule indicated error message even after the call support person advised me on this matter..so I had to buy a ticked again to complete my journey. I'm 62 yrs old person had no remedy to be rectified on this matter.

the refundable ticket is actually NOT REFUNDABLE. I tried to call customer support to complain as my refund was rejected after filling up the refund form. I called the customer service, but nobody was there to assist. And I was trying to send an email to them, but the email was rejected due to an incorrect email address.

FULL SCAM! Totally untrustworthy.

This apps is truly scammer. I have booked my bus. Suddenly it came out said they have accept my payment but the bus is not booked.

I'm so disappointed in redbus. I've been using redbus for two years，and I often have to take the bus because I'm in college. In my previous experience, those who buy refundable tickets can get their own refund immediately, but from this year after cancelling the order, we can't get our refund, why? Does your company promise 100% refund to customers is just a scam? When the bus ticket is already very expensive, the customers are willing to pay more money to buy the 100% refund ticket, just because they are afraid of encountering a lot of emergencies, which is impossible to predict in advance. But why as customers, we spend more money to buy the 100% refund guarantee but we do not get what we should get? Based on the title 100% so we purchase it by extra charges but we don't get the expected refund?I really think that spend more money and will get the refund when we cancel is our consumer's rights. We need to go through a lot of application procedures and provide valid evidence to prove that why we cancel the tickets. if the evidence provided is insufficient or does not meet the requirements they will disqualify you from getting a refund. If like this, we are no need to spend extra money to buy refundable tickets because it is just a waste of money and meaningless. What redbus do is basically cheating the consumers. Hope redbus will improve this issue in the future to avoid losing all the customers who trust your company.

Although human communication is not there, it is easy to purchase ticket online.

Bus did not wait me and left! Did not even mention clearly where to depart at timesquare. Make me need to repurchase ticket again. Will not consider redbus again

I genuinely regret my experience with redbus service, as I was denied a refund without any explanation. Despite purchasing a 100% refundable ticket, they refused to refund my RM100 ( 2 ticket ) ticket cost. I strongly advise against using this service.

my recent experience improved from the last time so to be fair i upped my rating

Houser me ya ready announced mask freedom.. and still KL Sentral bus driver FORCE U TO BUY RM1 PER MASK!!!! so ridiculous.. PLEASE FIX THIS PROBLEM! they are using a different way to take money from consumers…

Sangat tidak membantu... Customer servis 👎👎.. Cancellation, penukaran tarikh, hotline tak berjawab..