redBus Malaysia Anmeldelser 

hopeless service, I took bus from klia to KL sentral ,prev exp said you can seat anywhere, so when I took the front seats, they told me to seat at your registered seats . Fine
so on my next trip, I booked the front seats, and shit happened, the idiot at the bus entry said you Can sit anywhere.
This is what you call disgusting inconsistency, INCOMPETENT idiots at the job.
WHEN ARE YOU GOING RO GROW UP AND LEARN TO FOLLOW RULES

Issue: Driver behavior + being left at checkpoint + multiple extra bookings

I had a very disappointing experience on this trip. When we arrived at the bus station in Singapore and were loading our luggage, one of the drivers threw my luggage. I politely asked him to handle it carefully because it could get scratched, but he replied that he didn’t care and even shouted at me. This is not how customers should be treated.

When we reached the Malaysia checkpoint, the driver told us he would wait 30 minutes in front. We cleared immigration in less than 20 minutes, but the bus left us behind, even though we had paid over 200+ MYR for the tickets. There were no other buses to take from there, and we were stuck for almost an hour trying to find other options.

We then booked another ticket for 2 people, but the pickup location was wrong (we thought Larkin was the same as the checkpoint). We waited again for 1 hour, only to realise it was the wrong location because someone had misinformed us. Eventually, we had to purchase yet another pair of tickets from another app, and we literally had to ask another bus company to help bring us to KL.

In total, we spent over 400+ MYR because of this situation. This has been the worst long-distance bus experience I’ve ever had, even though it was only my second time taking this route. I sincerely request a refund for the inconvenience, cost, and stress caused by the drivers and the poor handling of the situation.starmart express Bus number RAV6

no recommended . late inform & but arrive 1 hour after

I use your app almost every month to book round-trip tickets between Singapore and Times Square. However, this time after I purchased the ticket, I was only informed right before boarding that the bus would terminate at TBS instead of Times Square.

If the destination is no longer Times Square, then why is your app still selling tickets that clearly state Times Square as the drop-off point? This is extremely misleading.

What’s worse is the complete lack of advance notification. I was only told at the counter when exchanging the ticket. This left me with no time to make proper arrangements. You should be aware that arriving at TBS in the middle of the night means there is no public transport available, and passengers are forced to take Grab. At that point, taking a flight from Singapore to Kuala Lumpur would have made more sense than using your service.

The most unacceptable part is that your app continues to display and sell Times Square as the destination, even though the bus no longer goes there. This is effectively deceiving customers. I am extremely disappointed and expect this to be addressed seriously.

I purchased tickets through redBus and the experience was extremely poor. The voucher was meant to be delivered within 15–30 minutes, but after waiting four hours (which disrupted our plans), I had to call them. They promised to sort it out and call me back, but never did. I had to ring again and insist they stay on the line until the tickets were finally emailed.

The customer service was appalling, the in-app support was unusable, and we had to try multiple phone numbers before finally reaching someone. Buyer beware!

Kepada sesiapa sahaja yang membaca tulisan ini. Redbus adalah scam. Jangan beli tiket melalui Redbus.

Reschedule a ticket at an additional cost but the booking remain the same as the initial booking, customer support cannot resolve my issue and only say they will resolve within 24 hours but after 1 week still no response, in the end i had to get another ticket which means i paid 3 times for the trip, in the end they just stat no technical issue on their side and refuse to resolve the issue. If no technical issue on their side means they are just scamming, they basically just told you you can reschedule and charge you additional and give you the same ticket.

Should have given even less than 1 star but no option.
Worst and FAKE site. Booked Sunset cruise at langkawi but no message from operator and boat left without pickup. FRAUD SITE please dont book any attractions , hotels or seats.
For sure you will suffer

Total scam. Criminals. Avoid at all cost. They took my money but never registered the activity we booked with the local agent. Authorities need to look into this

Horrible services, their app always get issues, always unable continue when make payment and after when you click again, they made for wrong date (chose the same day i booked) and make me lost money, but their customers service didn't want to do anything for me, only can call, you can't reach them via online chat, email, even i had booked through their website and they also sound a bit mean, i feel so disappointed, redbus provide such horrible service and because of their app bugs never improved

We are Malaysians, we booked ferry tickets for 02 from kuala Kedah to Langkawi return. Paid 192.40 without realizing that we could have booked direct on the CUTI CUTI Langkawi app n paid only 68.00 return (senior citizen rate). Feel so cheated . Overpaid so much. There should be a provision advising Malaysians that this pricing is for tourists and not Malaysians.

Delay 1 hour for StarMart express to airport
Will never take this StarMart express ever again.You will regret ..Take Transnational or KKKL

Don't know why all the reveiws are so bad. I used it during my travels in Malaysia, from KL to Malacca, then Ipoh, Penang etc. The buses came on time and were pretty decent, sometimes the deals are better at 12go asia tho

Bad! I booked Transtar but got grassland instead! Disappointed! And bus drove further by 40minutes so to and fro we wasted 1 hour plus.

Like their website and reserving a ticket was easy and hassle-free. They have good connections, and the price was reasonable.

I bought a ticket to Singapour with a cancellation / refund insurrance.
There is NO WAY to contact Redbus at ALL if you want to ask anything.
No email, to phone number, no online tool works in order to let you cancel your ticket and/or just to ask a question.

I tried to contact 4 different phone number and NOBODY wanted to help me with this matter.

I paid for extra insurance, but I couldn't get any refund because their service is 0/10

Ce sont des voleurs. Ils font payer pour l'impression d'un ticket qu'on je reçoit jamais.
Quand on fait une réclamation client ils nous disent d'aller sur un lien qui ne fonctionne pas.

Find out my bus cancel 15 minutes before depart from counter ticket. They already inform redbus about cancellation more than 24 hours but theres no email for me? They responded because of double shift so got miscommunication.

Avoid this company! Better look to different platforms to book your travel tickets.
They don’t care and don’t understand the people.

Kesatuan bus please romove from your app ..dont make other prople suffer, ur own people give reviews 4.5 star to kesatuan bus is it,the worse bus service should below 1 star 0.0000000 star. I booked 2 tic from lumut to tbs ..weekdays supposed reach kl in 3 hour ,its took 6 hour, from lumut bus went into aman jaya ipoh, 2 hour, from aman jaya ipoh red bus agent come n tell bus rosak ,masuk bangkel...same reason with everyone read the review honest review in app, saying bus masuk bangkel all turun change bus ,waited another bus came board in took 4 hour to reach tbs , its stop so many stops..wasting time money bcz reached tbs , had to pay expensive grab charge to back home...dont cheat please ..so far ..i have booked other bus from this app no problem at all.
.this is worsed